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You are mixing versions. If SLP is on 4.9 , Power and Premier need to be on 4.9. Or you can opt to downgrade SLP to earlier version and wait for the SLP and Power 4.9.1 patch to come out later this weekend
When there is a major version change the add-ons will not auto update. Also when WP has a major version release like they just did, they are inundated with auto update requests. They then regenerate and look for updates every 12 hours. There are thousands of themes, plugins and by the time they get to add-ons and may never get to ours. There method is to start alphabetically and then premium, and there own plugins, and their premier owned plugins like Woocommerce , and then they may get to the SLP add-ons.
This has been by design as there are known conflicts with some users if they have PHP version <5.4 and if attempting to add Power 4.9 it will crash their site.
If you want to update Power and Premier you must download them from your account manually.
Oh good.
It may not be released until after the weekend, he is working feverishly until then but has to take his son to a boy scout event for the weekend.
If you cannot wait, I can try to email you an older version of Power but you would also need to roll back SLP to pre 4.9. If you had a dev or staging site you could try the patched pre release. (not to be used on live sites) It would be very much appreciated for anyone to help testing so we can check against many different configurations.
Thanks, , I am in a meeting right now with Lance and going thru issues one by one that people are reporting. They are so varied that it has him scrambling. he is using “Smart options and had a big project customization and changed Power to import locations large lists, add special custom categories and a few other things to Premier and Power. We know there is a bug in Power but he stopped the Power v 4.9.1 release until he is sure he has addressed all issues.
You have been a long time customer and we appreciate your patience. I just had him look at another issue with category selector and filters which made me think, you may be having similar issue with filters not working. on tags…. So now Lance is deep into the code and now he is talking to himself…(.I think I pushed him over the edge.)
BTW, is your site set up so you choose either categories or tags, or do you need to select both?
If you have a dev site and would like to help test the beta release of Power let us know and we can give you access, I can send you zip file of Power version 4.8.6 to get your live site working again…just send email to support . Note: if you roll back Power you will need to roll back SLP to earlier version which WPSLP plugin directory (link to it is in docs how to downgrade0
Hi Ben,
You were invited to Slack, we see you as a valid member of the CharlestonSW slack channel.
I am meeting with Lance today
1) Force category. You want to force the site visitor to , select the product category , thus returning only by Product category. Is this a correct assumption?
We were on your site and I showed Lance how it was currently working. He just fixed it and it will be released in Power 4.9.1.
Please let us know if that is NOT what you are looking for.
Hi Lauren,
The developer is working through some issues created by the recent WP 4.9 and SLP 4.9 updates. Unfortunately the screenshot of your WP plugin Admin page is too small and blurry to read. All we need is a screen shot of the SLP Plugin environment that also shows PHP versions etc.
INFO Plugin Environment needed A screenshot of that would be appreciated.
Do you have any add-ons?
What version PHP?
Thanks for the information. Lance is running tons of debugging to see where the problem lies in Javascript. WordPress recent updates have caused all sorts of unexpected issues. I have been looking at their advanced developer forums with lots of reports of bug, and some are effecting tables. The more information we have the better. I am meeting with lance later today. he has been working non stop for the past 30 hours (other then to sleep)
If you roll back Power and/or to earlier version do you still see errors?
I apologize if it came off that way, it was not my intent. It is difficult to imply tone in written responses. I was trying to explain the situation about having multiple conversations with two voices with most likely different site configurations and themes. I over explained the situation. I didn’t want you to think I was splitting your post and starting a new one willy nilly.
You did provide the versions you were using that was great .
Please do not take my queries personally. I ask the questions (and guess I explain too much) so that in my conversation with the SLP developer who is working on half a dozen things at once. I don’t want my head chopped off for not ascertaining and providing him with the info he needs. I try to research as much as possible and can often look at a site to see what error messages exist. I am sure you are savvy and have your information and have done all the debugging with WP.
I understand the frustration when something works and then doesn’t when an update occurs.
if you could Please post in the Premier forums where we have advanced users and developers who work with the SLP add-ons in various ways. There are fewer users on that post and I want you to get the attention you deserve.
If you have your Debug Log and can provide it there or email it if you do not want to share in forums I will make sure the developer takes a look. I am sure he would appreciate the log so he can pinpoint any potential conflicts.
You can have a column for CSV files with a header Private so they will all import as Private. There is alsoa filter box in locations and you could mark private and “apply to all”. The default status is Draft for SEO Pages
Locations should import and have the pages as draft form automatically.
As far as having a WP Cron event to automatically engage and enable the pages to change all pages to publish may be done by WP Cron event ( I am running this by the developer ) He is currently working out some urgent customer issues with the recent updates to WP,SLP and Power version 4.9
Setting up a staging site can be done with jetpack. See info here
It is bvery important, especially if you have a live Production site to have a back-up/restore plan. That is also included with Jetpack and follows WordPress best practices. The developer had written a few articles about this.
https://www.storelocatorplus.com/news/wordpress-site-backup/
In the meantime you can roll back Power to an earlier version. The developer is working through issues.
As a side note, you should consider securing your site with a valid SSL. Many Google Map features will not work unless you have a valid certificate on a secure site. One of the features that exist in previous versions of ProPack and now in Power is Location sensor. That will not work with Chrome version higher then 50. Mozilla Firefox is going the same route with their latest security updates as are many other browsers. Additionally your map markers may not load or you may see a warning in the back end of SLP.
Another observation: Your theme has an error and will not load certain elements. This error is being shown in the console. If this image tries to load first, everything after it will be stopped.
http://www.rhpeterson.com/find-a-dealer/
GET http://www.rhpeterson.com/images/rhplogo.png 404 (Not Found)
There are some other violation events but I am working with the developer to see if they could be creating issues.
@ t
we need your information as requested in Posting guidelines.
Somehow we got the sites and forum posts from another customer crossed because someone added to your forum post and it was mixed .
If you have Forceload javascript the center map at will not work. You may need to clear your cache if the distance in your locations tabs are incorrect as well. Other troubleshooting info that can effect search issues, all focus around javascript
you have errors in your website that are creating issues for Google to work. Use any developer tools and look at the console to see the errors I have attached a screenshot
There are a few errors that indicate that you either have another plugin or your theme that is also using a Google MAP API. Noted multiple google map apis
noted: Sensor not required (SLP has not had that issue for three years that is coming from another one of your plugins or script in your theme)
You may need to use the Debugging WP tool to find them
@ Joe I split your post because you glommed onto a forum post whereas they didn’t provide their site information, no plugin environment etc. So it is impossible to say if you are having same issue, plus when I visited his site the search worked perfectly. Unfortunately by glooming onto his post he has ignored request for additional information.
could you be specific as to what you are seeing or experiencing and provide your site url and additional information as requested in the Posting guidelines that shows us the PHP version etc. ?
Did you run a debug log? please provide the log See debugging. info below. WP CORE has been inundated with bugs and things that are breaking plugins and even themes. as a result of the WP 4.9 update , some of those things broke javascript . So we need to narrow down our focus to isolate conflicts
I performed this search on https://questhydro.com/dealer-locator:
I searched zip code 29464
I selected ultra aire
I selected category Dealer
I selected radius 500 miles
returned were over 20 results:
Performed a Second test
entered zip code 01886
selected tag filter Santa Fe
Selected category ‘ distributor’ , radius 100 miles, Returned over a dozen results
In the div I see: <div class=”Santa_Fe_br__Ultra_Aire slp_result_table_tags”><span class=”tagtext”>Santa Fe<br>Ultra-Aire</span></div>
Is this supposed to work differently, It appears to be working the way I would expect it to from my search tests.
p.S. Also just a quick question, are you using other language files as well?
Hi Boone,
lance is looking into potential issues with Power 4.9. Thank you for providing all the information needed. Do you have a staging site that he could log into? he is looking at a Premier customers site right now and being able to compare the two would be very helpful. He was just about to release Power 4.9.1 but wants to investigate more closely if there was something in the WP 4.9 update that created issues with parts of the SLP javascript files not loading. Something is definitely quirky going on. If you do have a dev or staging site and can provide some login admin send it to the Contact Us email please.
Please provide the information required in the Posting guidelines. We are looking into another issue right now and need to know what people are using for versions, PHP, add-ons , etc.
Was it working differently before? You say it is causing a lot of problems. Could you clarify if it was working differently before and now is not behaving the same as you had set it up, that would give us some insight. We can send you an earlier version of Power if that is the case. he is just about to release Power 4.9.1 but wants to make sure it fixes any issues customers were having before .
The developer is inundated with some issues created by the WP auto update and is looking into WP, SLP and Power javascript and is working on a customization project that he has a deadline for . I apologize if the login credentials have not been sent to you as yet.
I just got off the phone with him and thought he had been communicating with you in Slack since he has been working with a customer on Power issue.
Do you have aback-up of your site to roll back to if need be? Also, if he needs to log into your site he will need you to have a staging or dev site. He will not work on live sites
you have something using old jquery 1.11, Check the jquery versions of all your plugins and theme.
- In addition you will have issues if you do not have a valid SSL cert. See Lance’s post in reply to the security patches, SSL and what WP is doing to update.
One of the best tools for searching for errors in the HTML page headers is to use Firefox with the Firebug plugin.
Turn on the console and check the responses tab for any errors.
When I visited your site I got this error message
Error: Script terminated by timeout at:
Vb@http://ajax.googleapis.com/ajax/libs/jquery/1.11.1/jquery.min.js:3:28185
hide@http://ajax.googleapis.com/ajax/libs/jquery/1.11.1/jquery.min.js:3:31649
m.fn[b]@http://ajax.googleapis.com/ajax/libs/jquery/1.11.1/jquery.min.js:4:6570For your country , do not set the Map domain as Australia .
if the only issue is Australia, use the “discrete search” it is part of the experience add-on. It does not limit the search to just Australia . For some reason Google has a thing about the postal codes in Australia. It is the Google search algorithms that are causing this. The Australia Postal codes are not unique enough apparently. , We have had other customers who have an issue with Australia searches and the append search worked or the dripdown country discrete filters. Another suggestion,is to add in the search box label directions for your user so they know they have to add more information. The more details put into their search the better chances they will have of returning the correct results. You can also have the dropdown of countries to search using the Widget part of the add-on as well. There are many ways to work around the Google map search by postal code discrepancy.
https://docs.storelocatorplus.com/blog/store-locator-plus-discrete-searches/
Boyd,
I just got off a long conference call with the developer . He asked how many locations you have on your display page in WP admin, that was one question, Another question was about your theme on your site we may need to log into your site if you are having continuing issues. The last WP update had security patches and anything at all in any other plugins that have javascript errors, or in your theme will stop everything in its tracks. If you have “display locations on your SLP page at a high number and then try to do a bulk delete the WP site can never catch up with drawing the page and it will stop both export and delete. So we really need more information specific to your site. Please send an email to Contact us so we can look into your specific issues further. Can you please send the info to support or post in the Premier forum?The developer will be able to work with you directly.
no you do not need power to use the SLP , I was just wondering if you had pages enabled somewhere and if that was effecting your site. I cannot recreate your issue…
I just went to the url you showed above
https://kentfeeds.com/purchase/dealer-locator?addressInput=52761.
and entered the zip code you showed me and got all the results showing up on the map and under the locator. I guess I am confused, what do you think should happen? Could you be more specific?
Do you want the results to already load before a search is entered? Or do you want someone to just hit find locations without entering any information? Or Are you talking about that Search widget on the side bar that isnt a SLP widget
I cannot recreate your issue. I just deleted my Power 4.8.6 and Added Power 4.9 no problem, except that I forgot to delete the Power add-on and received an error message when i tried adding plugin, error message said file directory already existed. I do not know if the issue is because you are using PHP 5.3,
I will have to ask the developer. I am guessing that could be the issue, that version of PHP. I believe you would need at least 5.4 or higher.
PHP version 5.3 was in 2009…..is there any way you can update that?
The author/developer did not opt to auto update peoples SLP plugin and add-ons but he is considering doing so. I have mentioned that some people may have issues with that, such as the one you are experiencing. So it is something that he is considering and your feedback is helpful.
The problem with the add-ons not automatically being shown is because of the WP-CRON. When WP has a major update, like they just did, thousands and thousands of plugins also update, by the time it goes through all the thousands of plugins it may not get to the add-ons which are not sold in the WP directory. The SLP auhtor is aware of this and , again, that may be something he will do in the future (auto update when SLP updates)
Please provide a screenshot of your plugin environment and your site url (see posting guidelines)
if I recall your issue before was improper formatting of your CSV files, I provided you with what I saw s an issue I thought. But you can send me the CSV file you are trying to import, send it to support at “contact us ” and I will get it from there.
As far as Exporting, i am running SLP 4.9, Power 4.9. I just exported over 100 locations, Select export and then press the apply button. Mine exported in a nano second. I am afraid there may be an issue with your server since you are experiencing so many issues that I cannot recreate but I really need to see a screen shot of your Plugin environment etc. (Php version, WP versions, site url)
also if you are on a shared server Google counts all the geocoding queries from the server not just your site. They also have been throttling down and will not goecode more then 10 locations at a time. The SLp developer is developing a new version of Power that will show you the actual load process. Many people hit load again and again before the process has been completed. That stops everything in its tracks.
The :cant communicate with the server” is not an SLP issue but a host issue. Are you using Go daddy or some other shared server?
Perhaps I am confused, but the screen shot you showed us starts with http as sown below…are you getting any mixed content errors when inspecting in your browser? You have not provided us with your site url so I cannot look at it in the browser to see if you have a valid SSL, or if you have mixed content errors or if the marker you originally selected is pointing to an old image file. Try re-selecting the map marker under settings/map. All my markers start with https://…….:
your home marker
http://.../wp-content/plugins/store-locator-le/images/icons/bulb_yellow.png
cannot be located, please select a new onePlease clarify: What is your question? You are showing the WP admin Panel and not the SLP plugin environment, please read the Guidelines for the information required for us to assist you.
Lance has a new premier version that he has customized for a customer, see the video he has produced within the docs for the Category button bar
If that is not exactly what you want to do, you can try changing the Search form layout with html. The layout docs page should help you. If you need assistance with the format, I will have Lance contact you or you can send him a quick chat in the Slack channel. He is in the middle of coding and updating the Power add-on and customization but he might be able to give you a quick answer. if you are not part of the Slack channel yet and wish to be, send a quick email thru the Contact us
