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I performed this search on https://questhydro.com/dealer-locator:
I searched zip code 29464
I selected ultra aire
I selected category Dealer
I selected radius 500 miles
returned were over 20 results:
Performed a Second test
entered zip code 01886
selected tag filter Santa Fe
Selected category ‘ distributor’ , radius 100 miles, Returned over a dozen results
In the div I see: <div class=”Santa_Fe_br__Ultra_Aire slp_result_table_tags”><span class=”tagtext”>Santa Fe<br>Ultra-Aire</span></div>
Is this supposed to work differently, It appears to be working the way I would expect it to from my search tests.
p.S. Also just a quick question, are you using other language files as well?
Hi Boone,
lance is looking into potential issues with Power 4.9. Thank you for providing all the information needed. Do you have a staging site that he could log into? he is looking at a Premier customers site right now and being able to compare the two would be very helpful. He was just about to release Power 4.9.1 but wants to investigate more closely if there was something in the WP 4.9 update that created issues with parts of the SLP javascript files not loading. Something is definitely quirky going on. If you do have a dev or staging site and can provide some login admin send it to the Contact Us email please.
Please provide the information required in the Posting guidelines. We are looking into another issue right now and need to know what people are using for versions, PHP, add-ons , etc.
Was it working differently before? You say it is causing a lot of problems. Could you clarify if it was working differently before and now is not behaving the same as you had set it up, that would give us some insight. We can send you an earlier version of Power if that is the case. he is just about to release Power 4.9.1 but wants to make sure it fixes any issues customers were having before .
The developer is inundated with some issues created by the WP auto update and is looking into WP, SLP and Power javascript and is working on a customization project that he has a deadline for . I apologize if the login credentials have not been sent to you as yet.
I just got off the phone with him and thought he had been communicating with you in Slack since he has been working with a customer on Power issue.
Do you have aback-up of your site to roll back to if need be? Also, if he needs to log into your site he will need you to have a staging or dev site. He will not work on live sites
you have something using old jquery 1.11, Check the jquery versions of all your plugins and theme.
- In addition you will have issues if you do not have a valid SSL cert. See Lance’s post in reply to the security patches, SSL and what WP is doing to update.
One of the best tools for searching for errors in the HTML page headers is to use Firefox with the Firebug plugin.
Turn on the console and check the responses tab for any errors.
When I visited your site I got this error message
Error: Script terminated by timeout at:
Vb@http://ajax.googleapis.com/ajax/libs/jquery/1.11.1/jquery.min.js:3:28185
hide@http://ajax.googleapis.com/ajax/libs/jquery/1.11.1/jquery.min.js:3:31649
m.fn[b]@http://ajax.googleapis.com/ajax/libs/jquery/1.11.1/jquery.min.js:4:6570For your country , do not set the Map domain as Australia .
if the only issue is Australia, use the “discrete search” it is part of the experience add-on. It does not limit the search to just Australia . For some reason Google has a thing about the postal codes in Australia. It is the Google search algorithms that are causing this. The Australia Postal codes are not unique enough apparently. , We have had other customers who have an issue with Australia searches and the append search worked or the dripdown country discrete filters. Another suggestion,is to add in the search box label directions for your user so they know they have to add more information. The more details put into their search the better chances they will have of returning the correct results. You can also have the dropdown of countries to search using the Widget part of the add-on as well. There are many ways to work around the Google map search by postal code discrepancy.
https://docs.storelocatorplus.com/blog/store-locator-plus-discrete-searches/
Boyd,
I just got off a long conference call with the developer . He asked how many locations you have on your display page in WP admin, that was one question, Another question was about your theme on your site we may need to log into your site if you are having continuing issues. The last WP update had security patches and anything at all in any other plugins that have javascript errors, or in your theme will stop everything in its tracks. If you have “display locations on your SLP page at a high number and then try to do a bulk delete the WP site can never catch up with drawing the page and it will stop both export and delete. So we really need more information specific to your site. Please send an email to Contact us so we can look into your specific issues further. Can you please send the info to support or post in the Premier forum?The developer will be able to work with you directly.
no you do not need power to use the SLP , I was just wondering if you had pages enabled somewhere and if that was effecting your site. I cannot recreate your issue…
I just went to the url you showed above
https://kentfeeds.com/purchase/dealer-locator?addressInput=52761.
and entered the zip code you showed me and got all the results showing up on the map and under the locator. I guess I am confused, what do you think should happen? Could you be more specific?
Do you want the results to already load before a search is entered? Or do you want someone to just hit find locations without entering any information? Or Are you talking about that Search widget on the side bar that isnt a SLP widget
I cannot recreate your issue. I just deleted my Power 4.8.6 and Added Power 4.9 no problem, except that I forgot to delete the Power add-on and received an error message when i tried adding plugin, error message said file directory already existed. I do not know if the issue is because you are using PHP 5.3,
I will have to ask the developer. I am guessing that could be the issue, that version of PHP. I believe you would need at least 5.4 or higher.
PHP version 5.3 was in 2009…..is there any way you can update that?
The author/developer did not opt to auto update peoples SLP plugin and add-ons but he is considering doing so. I have mentioned that some people may have issues with that, such as the one you are experiencing. So it is something that he is considering and your feedback is helpful.
The problem with the add-ons not automatically being shown is because of the WP-CRON. When WP has a major update, like they just did, thousands and thousands of plugins also update, by the time it goes through all the thousands of plugins it may not get to the add-ons which are not sold in the WP directory. The SLP auhtor is aware of this and , again, that may be something he will do in the future (auto update when SLP updates)
Please provide a screenshot of your plugin environment and your site url (see posting guidelines)
if I recall your issue before was improper formatting of your CSV files, I provided you with what I saw s an issue I thought. But you can send me the CSV file you are trying to import, send it to support at “contact us ” and I will get it from there.
As far as Exporting, i am running SLP 4.9, Power 4.9. I just exported over 100 locations, Select export and then press the apply button. Mine exported in a nano second. I am afraid there may be an issue with your server since you are experiencing so many issues that I cannot recreate but I really need to see a screen shot of your Plugin environment etc. (Php version, WP versions, site url)
also if you are on a shared server Google counts all the geocoding queries from the server not just your site. They also have been throttling down and will not goecode more then 10 locations at a time. The SLp developer is developing a new version of Power that will show you the actual load process. Many people hit load again and again before the process has been completed. That stops everything in its tracks.
The :cant communicate with the server” is not an SLP issue but a host issue. Are you using Go daddy or some other shared server?
Perhaps I am confused, but the screen shot you showed us starts with http as sown below…are you getting any mixed content errors when inspecting in your browser? You have not provided us with your site url so I cannot look at it in the browser to see if you have a valid SSL, or if you have mixed content errors or if the marker you originally selected is pointing to an old image file. Try re-selecting the map marker under settings/map. All my markers start with https://…….:
your home marker
http://.../wp-content/plugins/store-locator-le/images/icons/bulb_yellow.png
cannot be located, please select a new onePlease clarify: What is your question? You are showing the WP admin Panel and not the SLP plugin environment, please read the Guidelines for the information required for us to assist you.
Lance has a new premier version that he has customized for a customer, see the video he has produced within the docs for the Category button bar
If that is not exactly what you want to do, you can try changing the Search form layout with html. The layout docs page should help you. If you need assistance with the format, I will have Lance contact you or you can send him a quick chat in the Slack channel. He is in the middle of coding and updating the Power add-on and customization but he might be able to give you a quick answer. if you are not part of the Slack channel yet and wish to be, send a quick email thru the Contact us
have you updated your SSL certification if needed. Google Chrome update to security requires an intermediate certification in many cases . As of Google Chrome version 60, it is possible to view certificate details via the lock icon “menu” This option has to be enabled manually by accessing chrome://flags/#show-cert-link.
When you enable it and restart Google Chrome, the option to view certificates will be visible when you click on the lock icon. Check if your cert has been effected.
I do not see Pages in your new plugin environment but it was in your old one. Pages is a legacy add-on and will not work with SLP 4.9.
There is a new version of Power that will be released that should fix any issues you are having with SEO pages.
You need to check your SSL certificate. A lot of browsers have become strict about the SSL cert.
I just went through this on my test site and had to update even though it was only a few months old had to get an Intermediate certificate.
You can test and run a diagnostic on your SSL cert using the Digicert
The info you have provided does not show us what versions you are using of anything. SLP 4.9 has been tested, I have updated, others have updated. No adverse effects. it sounds like you may be having a WordPress issue. Suggest clearing your cache and contacting WP if you are having issues. Check there support forums to see if your issue is answered here
I do not know what versions of SLP nor if you have any add-ons.
Please provide the information requested in the Looking for support guidelines about your plugin environment
I just went to that site and searched and it came back with locations in zip code 55402.
What specifically is your issue? Could you provide details and your plugin environment information?
The words tagalong legend never existing in any code of SLP. Someone probably tried typing in as a shortcode on their WP page. (Or somewhere as CSS) That was never a valid shortcode for SLP. You will have to look in WP admin pages to see where it is and just delete it.
Without your plugin environment I cannot really guess to what is happening. Please see the Looking for tech support at top of forum page and provide us with the required information so we can better assist you.
Your SLP versions are outdated and may not work with WP 4.9.
Pages is a legacy add-on and will not work with SLP 4.8 and higher. The SEO pages features are available in the Power add-on
As a result of the WP 4.8.2 update, SLP had to patch and update to be compatible with that version on WP.
Please see the authors news blog on the subject
Correction, it may take a couple of days for the patch Power 4.9.1 to be tested and released to production.
The aito updates coincide with other plugins also being updated, when WP has a new release it often delays auto updates. Thanks for helping Elizabeth. The Power 4.9.1 will be released to patch the SEO pages issues mentioned in another post.
I have informed the developer and he is patching it in 4.9.1 should be done later today
Could you provide your Plugin environment ? The Plugin environment tells us what versions , etc. A screenshot is best.
You have multiple issues as you are probably aware. The sensor not required indicates there is a theme or a plugin that is old and never updated. That has not been an issue for years with Google Maps so a plugin or your theme is using very outdated Google APIs
Check out the troubleshooting guide
You were on the right track , but as you mentioned turning off plugins didn’t help because the issue is in your theme your hometown theme has a Google MAP API included. They also have in the script an Ajaxform fatal error
If you look at that failure using the browser tools you see the syntax error: “Uncaught TypeError: $(…).ajaxForm is not a function!”
The map not showing is an issue because of the above failures it never “get” s to SLP
More info in troubleshooting
“The Store Locator Plus map is a very visible indicator that something is wrong with the JavaScript on your site. It is often the first thing you will notice. Often the problem is not with the Store Locator Plus code. Since the SLP plugin cannot control if its JavaScript is run first or last there is a high likelihood that some other broken JavaScript runs before it. When that happens and there is a fatal error in the other code ALL the scripts stop running on the page, including the SLP JavaScript. That means the SLP script won’t talk to Google and that means Google won’t get the request to load the map tiles.”
If your theme author does not fix their issues, I would try another theme. Make sure to have a staging site or dev site so that you do not lose everything, and make sure you are using a back-up tool, we suggest jetPack.
If you need total support revamping the site you can contact us and we will put you in touch with the Cybersprocket team.
Thank you for reporting the issue to us Patricia.