November 30, 2017 at 12:58 PM #55210
When I type in any city or zip, it defaults back to the original radius I have set up. I am using locations all over the US and Australia so have no idea why it will not find those. Any help is much appreciated!November 30, 2017 at 6:22 PM #55217
Please provide the information required in the Posting guidelines. We are looking into another issue right now and need to know what people are using for versions, PHP, add-ons , etc.December 2, 2017 at 1:18 PM #55271
Could you explain more as to what you mean by defaults back to original radius, that is the way it is supposed to work if you have a default radius designated. Or are you referring to the Radius select label as first entry? See Radius Behavior and settings in docs site. Really need to know what your https://docs.storelocatorplus.com/blog/info-tab-plugin-environment/SLP Plugin environment looks like, see posting guidelines. Also what is your center map at settings? If you have locations in US, some in Australia, some in Europe etc you need to make sure you have a large enough range under the Settings/ResultsDecember 5, 2017 at 8:29 AM #55301
@cici I was already responding to the issue in the merged thread. It is critical we get this working as soon as possible, it is causing a massive inconvenience to our business. The search simply DOES NOT WORK!!! Please help!December 5, 2017 at 10:24 AM #55302
I have another functionality issue following the 4.9 update – so when: adding a location, even after entering an address manually, the Google geo-locate isn’t automatically populating the longitude and latitude, it just remains blank.
I’m currently using PHP 5.7, WordPress Version 4.8.4 – and the latest version of Store Locator Plus 4.9.1
December 5, 2017 at 10:29 AM #55304
- This reply was modified 2 years, 7 months ago by suzanne_ritter.
It’s clearly an issue with the update. @cici can you provide us with the previous version to install? This will at least give us functionality while your developer sorts out the problem.December 5, 2017 at 10:36 AM #55305December 5, 2017 at 10:49 AM #55308
Here is the location of our store locator: https://sienna-x.co.uk/help-support/therapist-locator/
Even when adding in the longitude and latitude manually – like @Joe – when searching for the postcode (S98 5PS) it defaults to a different country (China as opposed to the UK).December 5, 2017 at 4:46 PM #55326
ALL SLP versions can be downloaded direct from the Wp directory.
The way the search and results works:
SLP doesnt go out and get the lat long, that is done directly from Google Maps geocoder API. Ditto when Google returns results based on wherever their search engine domains are located.
Please read this and if you can report what is happening when you follow the troubleshooting guidelines.
I have been importing dozens of locations and they are all updating correctly, so we need to look at what is different on your site.
I will discuss with developer.December 5, 2017 at 4:51 PM #55328
Your over limit error is because your site has used up all 2,500 Google geocoding queries assigned to the server for the day.
If you are on a shared host the limit is shared between all sites on that server. For a GoDaddy server, for example, there can be 30,000+ sites on a single server.
Get a Google API key and make sure you sign up for pay-as-you-go services from Google to avoid hitting this limitation.
Step 1: Go To the Google Developer Site
Step 2: Select “Create A Project” at the Google API Keys
Step 3: Enter your website info at Google.
Step 4: Copy your API Key.
DO NOT add any restrictions by website address, IP address, etc. despite what Google tries to talk you into. That will hamper the key functionality.December 5, 2017 at 4:52 PM #55329
@Cici help me understand where I can download the old versions – I clicked the link you shared but I still cannot find them.
Also, we have been running SLP for two years and it was only this last update that broke everything.December 5, 2017 at 4:53 PM #55330
You should be aware that Google Map services has again increased their restrictions, so having a Google API key is even more critical than it was a month ago.
Much like their push to make all sites have an HTTPS URL with a valid SSL certificate.
Anyone running a map on their site, whether with SLP or any other plugin, should be on HTTPS and have a Google Maps API Key. If not you may not have problems today but it will become an issue over time as Google tightens up their security and access policies.December 5, 2017 at 5:02 PM #55333
We have a Google API key, and it is saved in SLP. Locator is still broken!December 5, 2017 at 5:03 PM #55334
Are you still seeing OVER QUERY LIMIT when you try to add a location?
If so then your API key is not being honored or it is not setup properly.December 5, 2017 at 5:05 PM #55336
I am not seeing that because I am not trying to add locations. The locator simply will not work when you enter an address, city, or zip.December 5, 2017 at 5:08 PM #55337
You are talking about this site, correct?
jQuery(‘.responsive_lightbox’).lightbox is not a function. (In ‘jQuery(‘.responsive_lightbox’).lightbox()’, ‘jQuery(‘.responsive_lightbox’).lightbox’ is undefined)
Store Locator Plus does not use Lightbox.
The locator processing runs AFTER the entire page loads, so when something like this breaks the locator interface can no longer function properly.
Colorbox v1.5.10 – 2014-06-26
jQuery lightbox and modal window plugin
(c) 2014 Jack Moore – http://www.jacklmoore.com/colorbox
You need to fix whatever else you updated first and get rid of that error.
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