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Viewing 25 posts - 1 through 25 (of 2,714 total)
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  • in reply to: Search not working #82427
    Cici
    Keymaster

    hello Anthony,

    1) I see these errors when you use the browsers dev tools.

    [Error] <link rel=preload> must have a valid as value (our-branches, line 14)

    [Error] TypeError: $ is not a function. (In ‘$(‘.animation-element’)’, ‘$’ is undefined)

    Global Code (animscroll.js:1)

     

    This error is being generated by your theme function.

    2) As far as Loading Indicator. You see None because you only have the basic  plug-in.

    3) You are using WP GOOGLE MAP PLUG-In

    4) You also have a GSTATIC Map. API  in that site. Do you have the correct MAP API for SLP?

    See screen shot showing your theme error and your other WP Google Map plug-in.  When using the Browser dev tools, run and reload under Network” and the WP Google MAPS is firing off first.

    The way to test for conflicts is explained by the WP debugger, yes, but you should also try by turning  off plug-ins one by one to see when and if resolved. I cannot tell on your link if there is a conflict with having two Locator Maps or not.

    Here are suggestions about testing and debugging if Search doesn’t work. 

     

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    in reply to: Make the website link a button #82078
    Cici
    Keymaster

    Good Job!

    Thanks for posting

    I didn’t understand the question sufficiently enough to answer your question. But yes you can usually change CSS within WP.

     

    in reply to: Make the website link a button #82073
    Cici
    Keymaster

    That would be a customization request for  the developer.

    If you would like to see if the developer would consider this type of a request please use the contact us under support with exact specifications and someone will get back to you with the feasibility of the project and/or  the cost/schedule. Please note consideration of customization projects would require you to be a  SLP SaaS Enterprise customer We are not offering customizations for the stand alone plug-in at this time if it does not   benefit the SaaS users.

     

    in reply to: Cannot Add A Location #82067
    Cici
    Keymaster

    What is your SLP info, version etc?

    Have you enabled billing in Google?

    Have you troubleshooted by turning off other plugins to see i there is a onflict? Do you see any messages when adding location?

    Please read forum guidelines info we need to assist you.

    in reply to: displays locations from selected categories on different pages #82065
    Cici
    Keymaster

    For the WPSLP plug-in.

    You could  use a different shortcode  on each page.

    See Docs about short codes that are available to you with Power add-on.

    Not “embed” a map. Embed script is part of the SLP SaaS platform.

    In order to assist you better we need additional info.

    Please read the forum posting guidelines. At the very least we need to know what versions , this can be found under the Info tab.

    Since I do not know which site url you need to change I cannot offer you any advice how to best obtain desired result.

     

    in reply to: How do I update my plugin? #82061
    Cici
    Keymaster

    @Amanda

    The explanation why you have to buy the base plug-in was above, but also read the multiple news article from the developer beginning in May with version 5.9., and June 2021

    I have not run into any issues about settings being saved if you follow the manual update directions and have a back up but also have your CSS saved. You can also export your JSON settings

    Glad you found the info you needed. Thanks for letting us know

     

    CSS may need to be copied onto your local drive if that was the case.

    in reply to: Upgrade from old app without loosing locations #82048
    Cici
    Keymaster

    You will get notices of updates now that you own it. With the SLP SaaS we maintain all the updates. With the self managed buy it Plugin you need to check for updates but they are included for the $25.

    As far as the legend:

    Go to Settings/View.

    There is a drop down menu for plug-in style.  Change to one of the other styles (default, etc)

    There were some  shortcodes built in a couple of styles via CSS but if you do not have Power add-on (Tagalong was a category only add-on from a long time ago but was incorporated as  part of the Power add-on for the past 4 years.)

    in reply to: Upgrade from old app without loosing locations #82040
    Cici
    Keymaster

    Sorry I mis understood, I thought you were just looking to keep the Self Managed plugin whereas you maintain your own Google Api keys. If you are referring to moving from the plug-in to the Slp SaaS”

    Slp SaaS Platform I(t starts as low as $5 a month)  the locations can be transferred, uploaded to the Slp SaaS. Sign up for the plan and

     

    Follow Instructions  how to load locations from the SLP plug-in to the Slp SaaS plans

    • This reply was modified 1 month, 3 weeks ago by Cici.
    in reply to: Upgrade from old app without loosing locations #82039
    Cici
    Keymaster

    They will not loose anything. Their Locations database is maintained in their own WP site for those self managed WP Plug-in. (This applies to the plugin only not the SaaS)  Make sure they have a back up of their site, following WordPress best practices.

    Next You need to purchase the WPSLP Base Plugin for $25.  See the Latest Dev News

    You will need to delete your old version of SLP after you have backed up your site.

    Note : SLP version 5.10 and above are not listed in the WordPress Plugin Directory.   As such the first time you add/update the SLP plug-in  purchased from the store front , follow the below  installation process.

    • Login To Your Store Locator Plus  Account
    • Download the latest zip file version
    • Login to your WordPress admin panel for your website.
    • Go to the plugins sidebar menu.
    • Select Add New.
    • Select Upload.
    • Browse to your downloaded zip file.
    • Click Install now.
    • Activate

     

    Cici
    Keymaster

    Thanks for letting us know Debbie!

    in reply to: Scheduled Imports still not working #82033
    Cici
    Keymaster

    No that issue was not resolved.

     

    Cici
    Keymaster

    1) Could you show a screenshot of your Plug-in environment?  Versions under info shows PHP versions as well

    2) You have some errors apparent when I view using browser dev tools. If you use any console browser dev tools you can see there are different paths and there is a a-wpengine ssl path.  when I look for source or inspect element   under your WP Plugins.. I cannot see on either of those urls where the plug-in is installed

    3)   This one worked for me , I searched using a city name Kansas City .   https://www.amputee-coalition.org/healthcare-providers/member-directory/

    Try clearing your cache Did you clear the cache

    Make sure you have the correct file paths, there is something different on your urls and I cannot resolve them .

    I would reach out to your host about that SSL errors attached

     

     

    https://www.amputee-coalition.org/support-groups-peer-support/

     

    • This reply was modified 2 months ago by Cici.
    in reply to: locations not found #82016
    Cici
    Keymaster

    Also check the radius behavior.

    And recheck the settings under results so that it doesn’t  automatically resolve back to 500 km, (is berlin more than 500 KM from the center search settings. )

     

    And again, as mentioned are you appending Austria in your settings. The search results and Google seems to think so

     

    in reply to: locations not found #82014
    Cici
    Keymaster

    Do you have a SLP short code or did you  append Austria to your search?     Using Chrome browser dev tools and typing in search this is what I see :

    It is automatically adding the country Austria to the search even if I type in Berlin , Germany

    https://www.genol-tankkarte.at/wp-json/store-locator-plus/v2/geocode/fb33f73d74f687778dfd9151f00d5b9e/at/berlin%20Austria

    Berlin/{“results”:[],”status”:”ZERO_RESULTS”}

    Ditto if I search and inspect other cities  below and this is the issue .

    “code”:”rest_forbidden”,”message”:”Du bist leider nicht berechtigt, diese Aktion durchzuf\u00fchren.”,”data”:{“status”:401}},  

     

    With Store Locator Plus 5 all address lookups are routed back through the WordPress site via the REST API in order to protect Google API keys.

    A while ago SLP was updated, See REST API  blog

    there is a configuration problem on your site

    • This reply was modified 2 months, 1 week ago by Cici.
    in reply to: locations not found #82013
    Cici
    Keymaster

    Do you have a SLP short code or did you  append Austria to your search?     Using Chrome browser dev tools and typing in search this is what I see for Berlin/{“results”:[],”status”:”ZERO_RESULTS”}

    It is automatically adding Austria to the search even if I type in Berlin Germany

    https://www.genol-tankkarte.at/wp-json/store-locator-plus/v2/geocode/fb33f73d74f687778dfd9151f00d5b9e/at/berlin%20Austria

    in reply to: locations not found #82008
    Cici
    Keymaster

    Your plugins and add-ons are out of date , you have special div class called “the search” .slp-versions

    Update plugin and add-on for starters, then search using the WP debugger to see if you have outdated or conflicts in your site.

     

    We have no insight into your back end. If you were using the SLP SaaS it would be updated on a regular basis and we could tell what the issue is.

     

    in reply to: Bulk Delete via CSV upload #82002
    Cici
    Keymaster

    Those instructions are in documentation.

    How to import. duplicate handling 

    You click on which , skip, add, etc.  It will NOT automatically delete.   That would be disastrous if someone inadvertently forgot to update some locations to have them automatically be deleted. You would want someone to make a conscientious decision to delete and not just delete willy nilly.

     

    • This reply was modified 2 months, 2 weeks ago by Cici.
    in reply to: Add-ons deactivated following Store Locator Plus upgrade #82001
    Cici
    Keymaster

    Ok, our messages crossed paths. I was going to say if you have Premier then the SLP base plug-in updates are included.

    in reply to: Add-ons deactivated following Store Locator Plus upgrade #82000
    Cici
    Keymaster

    You need to purchase the base SLP plug-in from our storefront.

    The version of the base plug-in is the crucial part.

    It looks like you are not using all latest versions of the add-ons which is why you are getting multiple messages.

    See the last three  news feed. WordPress no longer has SLP listed as approved in their directory. Yet we have had multiple updates to both the plug-in and the add-ons.

     

    in reply to: SLP Experience and Power #81994
    Cici
    Keymaster

    No . in fact you did not need to repurchase the add-ons, you need to purchase and download the SLP Base Plug-in since it is not longer listed in the WordPress directory.

    Once you update the base plug-in you should be able to update the add-ons.

    See the many News reports about updates etc

    in reply to: edit the label on the search form #81975
    Cici
    Keymaster

    https://docs.storelocatorplus.com/search-form/

    The article in documentation explains it.   You can find the Label to change under the plug-in sidebar menu.

    SLP/Settings/search

    in reply to: ‘Store pages’ tab has disappeared in dashboard #81969
    Cici
    Keymaster

    Claire,

    thanks…good info

     

    Before you update the plug-ins we always suggest deactivating the base plug-in and add-ons. If it deactivated it is usually because the base plug-in need to be the latest version or the subscription is up to date. (Not the case for your subscription)

    The Permalink issue I believe was another issue others mentioned in previous version of WordPress as being an issue.

    Were you able to reactivate it?

    in reply to: ‘Store pages’ tab has disappeared in dashboard #81967
    Cici
    Keymaster

    If you look in the WordPress forums, sounds like others are having issues after updating to WP 5.8.

    Personally we NEVER update to a major change release until its been out for a while They always seem to have bugs.

    Check the Master release to see if this applies to you.https://wordpress.org/support/topic/read-this-first-wordpress-master-list/

    in reply to: ‘Store pages’ tab has disappeared in dashboard #81966
    Cici
    Keymaster

    Hello Claire,

    Store Locator Plus SEO Pages?

    Do you have Pages Enabled (Under SLP/ General tab)

    If it  comes back with that message and says you are not allowed to edit post that sounds like a WP User role/admin issue.  We do not regulate permissions at all via the plug-in.

    Do you have admin privileges?  https://wordpress.org/support/article/changing-file-permissions/Using browser dev tools it looks like you have some errors ” failed to load resources.”

    Can you role back your WP to earlier version to see if that helps?  You should have a back up of your site before updating. Especially. when WordPress has a major release, as 5.8 .

    https://wordpress.org/support/article/updating-wordpress/

    in reply to: Subscription was canceled, resubscribed nothing works #81953
    Cici
    Keymaster

    I just visited your site:

    Ameriflex.com, I see that you have the SLP add-ons installed on that site, The above questions were answered on the day you wrote to support on July 14. I am not sure why this was posted, Assume it was because there was an hour or two  delay between the first couple of emails. We were helping other customers.

Viewing 25 posts - 1 through 25 (of 2,714 total)