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  • Cici
    Keymaster

    P.S. I did not see any issues under theWP/topics or in the forum moderation. Since WP updated (again) a lot of changes were made to styling.  I do not doubt BB press changed too. I will check to make sure that BB press has been updated to work with WP.

    There is an update for SLP to 5.6 but it will not correct your issue i.e description field. I checked various plug-in styles and do not see the description field as automatically filling in. You would need to add the Experience add-on to change and add that line to the results wrapper as it currently stands. I am not sure when or if that changed with the gallery styles. There have been so many updates to WP and SLP over the years.

     

     

    Cici
    Keymaster

    I did not see anything in the results wrapper for a description field.  If this is your site url https://rainbowatticstair.com/where-buy/?state=AL

    See Docs Appearance and Layouts

    And how to customize your style

    You may need to alter the results layout and add the description field

    (altering the layout requires the Experience add-on)

     

    Cici
    Keymaster

    Make sure you are not attaching a large file .

    Cici
    Keymaster

    obviously you are able to post if you posted this “not able to post above” .  I cannot help you without yur plugin information

    Cici
    Keymaster

    Since we have not received the info needed to assist you we assume you have resolved.

    Cici
    Keymaster

    In order to assist you I need information about your SLP Plug-in environment  found under the Info tab and the url that is causing issues.  Please refer to the Forum Posting guidelines

    If you recently updated  WordPress to version 5.6, note the update was a major release and broke son Themes and other plug-ins. I have tested my site and the following works;

    If you have the experience add-on under Settings/Results  you can add or modify the layouts for results, search or map add this

    <span class=”slp_result_description”> [slp_location description raw]</span>[html br ifset description]</span>

    in reply to: Deleted locations showing on map #81403
    Cici
    Keymaster

    P.S. See if it is hard coded in the index or a table somehow. Not sure how that would work specifically.

    Also I noticed that no locations on the west coast show up in the initial map displays.  That usually indicates you do not have a large initial   results setting at a high enough number .    If your “enter at map” is not set to something else,  it will default to center of US considered to be in OK.  Assume Everett,WA  is further than the initial display setting in miles.  If you want to show there are locations everywhere on the West coast you might want to set that Results setting at 1500 miles.

    Have you refreshed or cleared your cache to see if that clears out the deleted location?

    in reply to: Deleted locations showing on map #81400
    Cici
    Keymaster

    Did you refresh your browser afterwards?  Double check to make sure it is really deleted in the back end after refreshing

    How did you delete, did you do it manually or did you use the bulk action tool?

    I cannot reproduce this on my test site, I deleted two of my locations manually and they are not appearing on my front end.

    Inspecting your site, your where to buy Index has this error : GET http://cloud.typography.com/6104232/761586/css/fonts.css net::ERR_ABORTED 404 (Not Found)

    P.S  you are not using the latest version of Power. Try updating,  This shouldn’t effect your issue but if you were using bulk actions perhaps it will

     

    in reply to: SLP map jumps to wrong location #81397
    Cici
    Keymaster

    I see that your account has been updated. To see the Beta Pre release versions for manual download on a test site, log into your WPSLP account and scroll to bottom of your account page to the word downloads in the footer. All available files should be present.

    in reply to: SLP map jumps to wrong location #81395
    Cici
    Keymaster

    P.S. I have added some locations mimicking what you have in Austria. If you add under Search Labels some definitive instructions it should help. I noticed Austria has  unique postal codes.   If you were to add in the label placeholder in search, add postal code and /or state. Or city state it may help.

    I searched by the state Lower Austria for example.

    You can also experiment with the radius behavior  to under Search since you have the EXP add-on .

    The zoom level as well will determine what is shown Zoom level:   initial zoom level of the map if  “immediately show locations” is NOT selected or if only a single location is found. For example 0 = world view, 19 = house view.

    Zoom adjustment:  Changes how tight auto-zoom bounds the locations shown. Lower numbers are closer to the locations

     

     

    in reply to: Backend JS error #81394
    Cici
    Keymaster

    Hello,

    An answer was sent via email in support. Since there is nothing propietary in the response I would like to add the reply from the developer so anyone else reading this topic will see the answer.

    1) WordPress debug log files (debug.log) and the WP_DEBUG/WP_DEBUG_LOG settings only capture PHP errors.

     

    2) JavaScript errors are coming from code running in a user’s browser. These are not captured in WordPress debug logs.

     

    3) The JavaScript errors are not coming from SLP provided files. It can be from other plugins with broken JavaScript code or from a JavaScript combiner/reducer plugin that tries to optimize the JavaScript files. Many of these plugins do a poor job and break a lot of things along the way (SquishIt, Compressor, etc. are examples we’ve come across in the past).

     

    4) We can login and look with paid support, if it turns out to be a SLP caused problem we will refund the support fee and provide a patch. If it is traced to a non-SLP program we will only provide info on what we found. To do this a staging server is required, we will not work on a live site.

    in reply to: SLP map jumps to wrong location #81393
    Cici
    Keymaster

    Do you have Premier?  Show address guess is available through the Premier subscription.

    I thought you had premier.   It looks like the annual fee may not have been paid in JULY 2020. if so then the Premier features will be turned off once you updated.

    As far as approaching Google.

    There is Google Maps help /support and it can be difficult to get the right answer.

    https://developers.google.com/maps/documentation/javascript/support

    here is an example of one submitted to support. https://support.google.com/maps/thread/31982286?hl=en, whereas ” This is for a specific website (Hcareers) where they are stating that our address shows incorrectly on their site because it’s not in the Google API maps database but is showing in Google maps. They referred me to this thread: https://support.google.com/maps/thread/7743642?hl=en

    As far as the plan for MYSLP.  That would depend on the options you need, number of locations, number of map views, etc etc.

     

    in reply to: SLP is pulling an older version of custom .css file #81387
    Cici
    Keymaster

    Hi Lisa,

     

    Did you resolve this?  The file that was attached was referencing the theme file CSS.  Not any of the standard SLP plug-ins.  If they were using an old legacy SLP plug-in style  you can review them in the docs and compare them .

    You can now  change a lot of the CSS with WP  . You should experiment on a cloned staging site .

    in reply to: Backend JS error #81384
    Cici
    Keymaster

    To find out where or what plugin or if it is your theme, you would need to look into each one to see if they are also using a Google API.  Do you have a clone of that site that you can test on?  I wouldn’t test on the production site.

    If you have deactivated all , suggest clearing the cache in WP .

    And second my guess would be it is the theme.

    There is no where for you to enter multiple Google APIS with our plug-in.

    If you clone or use a staging site you could try a fresh install to see if it is resolved.

     

     

     

    in reply to: SLP map jumps to wrong location #81383
    Cici
    Keymaster

    I had the whole thing answered and then my page closed. Ugh. This question was very similar to the one you asked in 2017.

    This has been explained before. Google API does use different algorithms then what is allowed the third party developers.  The Software as a Service platform,  MYSLP we can resolve a lot of these.

    Google is showing what they consider to be the middle of that postal code area.  As far as it being different on their own “proprietary” map,   their algorithms aren’t the same.  See Google Inaccurate Results post

    The marker that is showing up is what you have designated as the home marker, and Google determines that is the middle of that zone or home for that zip /postal code.  Google Support  are supposed to correct these things now that they charge you for using their API. They should be able to provide an explanation.

    You can turn on Address suggestions

    Or address guess

    That might show the whole address of your locations.

    You can add additional instructions under Search Settings/ Label Address placeholder, such as for better results type in street address ,

    in reply to: Backend JS error #81375
    Cici
    Keymaster

    Yes, send an email with all the info to Support using the Contact Us form  and I will see it.

    So you said you resolved the Multiple Google APIS?

    If you are referring to Editing individual map markers, that is a reported issue and  is  in the developers fix it to do list.

    Once I see the email to support  I will check to see if it is the same issue. I do not need log-in info . we do not log-in on admin for customers site, that would be a paid support troubleshooting item (like you we do not want to fool around with peoples sites in the admin site)

     

    Just show me some screenshots from your back end I can determine if we are talking about the same thing.

     

    in reply to: Locations Omits Entries with Names from J-Q #81373
    Cici
    Keymaster

     

    @info

    Is this the site you say is missing locations in alphabet?

    https://www.goodwillvalleys.com/shop/

     

    If so you have same issue, the site was not correctly migrated.  You have a ton of errors in that site. Including Mixed content (se docs).  Having errors when migrating sites can cause plug-ins to act up. Store locator Plus uses Javascript.    you may need to troubleshoot and see if some of the tables in the database were not migrated completely

    in reply to: Losing Categories With Experience Plugin #81348
    Cici
    Keymaster

    Please, provide your plug-in environment when posting in the forums.  I had to look up your name, and order to see the  Premier and the site. Note: If someone else were to answer in the forum they would not have access to that info and wouldn’t be able to help

    The Experience add-on would NOT make you “lose categories”.  EXP does not have anything to do with categories.  Categories are part of the Power add-on

    Did you recently update plug-ins?  Did you back up your site first and are you working on a test site or staging site and  not the live site ?  If making changes it is always advisable to work on staging sites, ditto before updating plug-ins themes etc

    I believe someone from your team wrote into support and asked about adding CSS.  In order to add CSS to the SLP style you need to activate the Experience add-on.

    Your theme or other plug-in is dominating the look of the page the map is on.

    You can add CSS under Settings/view.  or, depending on what you need to do, WP also now has CSS capabilities.

    https://docs.storelocatorplus.com/wordpress-custom-css-rules/

    Or if you were using a Legacy Locator style (examples Above and beyond1 , 2 , 3

    See Legacy Locator Style

    Custom CSS support is built into WordPress core and themes only need to tell WordPress they support that option to enable the functionality. Many modern themes now include this option. Go to Appearance | Customize | Additional CSS and paste the CSS there.

    Please provide more info about losing categories and provide the link to your test site or the page where your categories are being shown or not shown so that i can better assist you

     

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    in reply to: Stacking Hours #81341
    Cici
    Keymaster

    Hi KO,

    Assume you are still using premier and latest updates

    I cannot see the screen shots , they exceed max allowed.

    I can tell you 2 ways to accomplish this since you have multiple hour blocks (I do not know how you would do it using the general results layout.)

    The simple way I did this.

    • Under Locations  edit Hours add the <br> in the text box (screenshots attached back end and front end

    or add the text under description with the <br> to break the lines.

    • This reply was modified 2 months, 3 weeks ago by Cici.
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    in reply to: Export Issue – All data not there #81323
    Cici
    Keymaster

    Could you please provide your Plug-in environment?  We do not have a “cvs plug-in.” I see you purchased the Power add-on to the SLP plug-in in 2019.   There is no upgrade to a plus (?)

    1) Make sure you are using current versions of the plug-ins and add-ons.

    2) if you are only getting part of the data, it is possible  that you have some constraints or processing limitations .

    see here about exporting troubleshooting tips  .

     

    in reply to: CSV File Not Uploading Locations #81319
    Cici
    Keymaster

    The scheduled import has issues with the order in which WP runs the CRON jobs.

    This is on the to do list.  You can check CRON issues on WordPress to see if there is a work around

    in reply to: Upgrade mushes content together #81314
    Cici
    Keymaster

    @Tara

    The issue regarding the map info bubble with labels is in testing.  If you have a testing site or dev site and have Premier you can download it to test the SLP beta v 5.5.14

    As far as resolving the “mushed” phone and fax numbers. Go into your location and add a space in front of the phone number, refresh , it should be resolved,  That is the simplest way to correct your issue

    in reply to: Upgrade mushes content together #81311
    Cici
    Keymaster

    In apologize, I searched by company name and see you bought Power in 2019.  If you dod not have an issue before what version of SLP were you using before updating? That might help us track down when the map info bubble issue appeared. We believe it was a version from earlier this year but are not sure.

    in reply to: Upgrade mushes content together #81310
    Cici
    Keymaster

    See Map Bubble layout and add  the fields to change it

    <span id=”slp_bubble_phone”>Phone:</span>

     

    The map info bubble issue has been reported and is in queue for next update

    in reply to: Upgrade mushes content together #81309
    Cici
    Keymaster

    We do not see any requests from you where did you “submit”?  Nothing in the update would effect layouts, The Power update addressed category locations  marker .

    P.S. are you part of the next step team ? with the site frstream.  I do not see any orders associated with your name or your company.  Are you referring to the MAP INFO BUBBLE?  There was a reported issue regarding the map info bubble layout

    If you were part of the next step team you added shortcode  to resolve the issue.  Did you back-up your site before updating?

    Do  you have the Experience add-on ? If so you have the ability to change the MAP bubble layout as well as results layout and search layout https://docs.storelocatorplus.com/results-layout-shortcodes-and-attributes/

    .Under Settings/Map Change

    see

    Map info bubble layout 

    example:

    <span>[slp_location email_link]</span>

     

Viewing 25 posts - 1 through 25 (of 2,831 total)