[Cici]

The developer did troubleshooting and answered in the e-mail sent by the last POC from your company who  also asked questions.  The developers answer for anyone else who stumbles across this question:

You have TWO Store Locator Plus® input forms on your page

The SLP plugin’s JavaScript says, “Find the input with the ID ‘addressInput’ on the page, grab the data and get the latitude/longitude for it, then go find locations in the database nearby”.    

With two of the same input ID on the page it will always grab the first one that matches.

On your page this happens to be hidden, thus the user never interacts with it.

That means it will ALWAYS empty.

SLP will get an empty address and default to searching as if your default “center map” location was entered.

[Cici]

I think someone named Amanda has sent the info as far as versions,

but we do not have a clear understanding of what the exact issue is.

 

Is it that the locator does not return specific zip codes?  What is your search radius settings?

We noted to Amanda that you are using PHP 7.4 which is no longer supported and some SLP code is specific to PHP 8.xxx

 

But it’s possible that isn’t the issue, I cannot determine without some specific info as to , what steps you are taking, what layout are you using?  I noticed you do not have the radius drop down as part of the search layout.

Again, it might be a glitch with Google not returning correct info regarding your search parameters .

 

So if you could be specific that would help

 

[Cici]

Hello,

The second screenshot has an UPLOAD Error as you can see, the file size exceeds the limit. We cannot view it.

Please provide us with the versions and additional information

[Cici]

Hello,

We need the info as outlined in the posting guidelines. (Screenshot of the location page does not help us identify your issue.)

Please review the guidelines and also check the versions currently in production for updates that are shown n downloads in your account.

If the issue is the geocoded location does not match the Google location, that is an issue for the Google API dev team.

 

[Cici]

Great ! Thanks for letting us know.

[Cici]

There is a newer version of the plug-in.
Its difficult to read your question .

What new site are you using the plug-in on?
Is it a multi site?
Did you add a referrer restriction

See Docs
https://docs.storelocatorplus.com/google-geocoding-browser-keys/

[Cici]

Thank you for troubleshooting and resolving the issue.

[Cici]

Hi Jim,

 

Just log into your account and the current downloads available to you should be there.

The new versions fix the Pages issue.  Let us know if you found something else.

 

Thx

[Cici]

Thanks for letting us know!

[Cici]

Answered in support email.

The developer will take a look

[Cici]

New info from the author.https://storelocatorplus.com/news/

Naming of zip files and directories. Updates of Power plug-in

[Cici]

New info from the author.https://storelocatorplus.com/news/

Naming of zip files and directories. Updates of Power plug-in

[Cici]

Let us know when you discover the issue thx

[Cici]

P.S. That site is very slow to load and has a lot of errors on it that are unrelated to SLP.

One that may effect SLP execution is REST issues that are show using developer tools.

Also your site may be timing out when you are trying to execute imports or exports.

As mentioned we have tested on our sites and this has not been reported anywhere else.

Thx for keeping in touch

[Cici]

Sorry about that. The developer was out of the country and then ill when he returned.

Let me get him updated on the pending issues.

[Cici]

Mick, I have also brought this to the attention of the developer in case he has any insight. But check with  your hosting site also

 

[Cici]

Search in the Word press forums for information regarding your CRON issues. As mentioned I of not experience this on my test site so guessing there is something else going on.

https://wordpress.org/search/CROn+event+scheduler/

 

[Cici]

M,

Can you set up a clone or staging site with a plain ol WP theme and the latest versions of the plug-in and Power add-on?

See if the export  works and if not  you use WP debug ,

I cannot replicate your  issue as mentioned in the emails we have exchanged.

 

[Cici]

Sorry, we do not keep Legacy versions of the plug-in or add-ons.  Those versions are 2 years old and WordPress has had many updates since then .

That is why we always suggest doing a back up before updating. Do you h ave a back up of earlier versions of your site using Jet{ack or something like it?

Now that the developer has recuperated from his travels and illness he should be able to take a look at what changed in the last reiterations of our updates.

He prioritizes fixes and issues for the SLP SaaS projects since they are monthly subscriptions. ( that product line doesn’t use the Pages features). So thank you for being patient. Sorry about the delays.

.

 

[Cici]

The versions listed in the June reply are no longer the versions.  Also make sure you are deleting the older versions. I looked on the site that you listed in previous posts and there was a REST error. Also there looked like three different versions but not they are not current. If you are using subdirectories follow the info provided in the article below

https://storelocatorplus.com/wordpress-subdirectory-installs-and-the-rest-api/

 

 

[Cici]

Please provide the plugin info page which can be found under Store locator Plus/Info tab/Environment.

Without that info the developer and I cannot look at your possible issues.

If you cannot provide that and the url where you are testing in the forum, send it to Support in the contact us link.

 

Unfortunately I cannot reproduce your issue in my test environment.

[Cici]

I cannot make heads or tails of what you posted above but

I answered in the original post .

Please refer to the developers article about this type of issue.  It involves the WP updates and user admin and javascript.

https://storelocatorplus.com/editing-categories-and-location-import-export/

 

Excerpt from above

…. In our test installations  , we could reproduce the problem. …..  

we went to our administrator user profile , changed the website URL (you can change ANY data — might be a good time to update your passwords)   and saved.

After we re-saved our user profile with a new website URL or password everything came back as expected.

How did the user admin meta get out-of-whack? We may never know.

Bottom line, if you location imports or exports are broken try re-saving your user profile in WordPress.

This issue does NOT impact SaaS users.”

[Cici]

P.S. There was a news article by Lance about the export issues here.

https://storelocatorplus.com/editing-categories-and-location-import-export/

 

So if you still have issues read the article about the why and how to fix it. It has to do with WordPress , user administration and the order of javascript loading

[Cici]

The issue was trouble shouted a couple of months ago and the developer wrote about the issue here https://storelocatorplus.com/editing-categories-and-location-import-export/

Read the article for solutions and the why of it

Excerpt below:

Users that have installed the Power add for WordPress may have issues importing and exporting locations. After a week of tracking down this issue, which only happens on SOME WordPress sites, we have found that the WordPress user settings for administrators can be corrupted. This causes the admin interface to not load properly. That causes the JavaScript for the Power add on (and likely lots of other plugins, not just ours) to not be loaded.

 

[Cici]

The developer just got back today and hasn’t had a chance to delve into this.

[Author]

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