Need help with your plugin?   I have several support options available.   Free support is available via the WordPress site.  See the support page on this site for details.


SKU: SUPPORT Category: Tag:


Free Support

Please post in the forums.  We can help dozens of people when answering your question.  Include a link to the page where your locator is running and , if possible, the plugin versions listed under the Info / Environment tab in the Store Locator Plus admin panel.

If you cannot get into the forum (registration is free, just add this to your cart and check out) you can contact us via the email form.

Online Documentation

This is the faster of the two flavors of free support.  I am continually expanding the online documentation , it is far easier to have 10 people read the answer and help themselves than answer dozens of support forum questions every day. But please be patient. As the product evolves and new features added, it requires another 10 hours to update all the pages, content and menus. If you cannot find your answer check the FAQ and/or Troubleshooting  More questions = less code time = less features or bug fixes.

Support Forums

We RARELY review the support forums at WordPress
Please note that your questions will be seen faster if you post in the forums on the SLP forum site.

If you need product support please post in the appropriate SLP forum.   It provides an easy way to share your question and answers with the SLP community.  Added bonus is there may be others who have experienced same and can readily share their experiences with you. Remember it is just one guy doing this though sometimes I am able to hire a part-time support person to wade through the questions to better assist you!

Paid Support

If the product back end tips or  online documentation does not have the answers and you cannot wait for forum responses, then you may opt to purchase support for a faster and more in-depth response via email.

Please see the menu options  for rates for plugin-, add-on specific support requests.    If you opt for email support we require your Plug-in Info and url.

Premier Subscriptions

Premier Subscription accounts have access to the Premier Support Forum.  Questions posted in the Premier Support Forum are answered on a first serve basis.   Most questions are answered within one or two business days.

Via Email

Need a faster or personalized response?  We will email you back  based on the level of paid support you purchase.   Email responses are limited to resolution of a single issue.    The cost for direct email responses varies by the time-to-respond option selected. Plugin environment, site url and specifics will get you better results with out having to wait for back and forth questions. Do NOt provide login admin privileges as that is a separate price and most people do not need that level of help.

If you send an email WITHOUT purchasing a support request you will most likely be redirected to the support forums without an answer.

Site Login

Need me to login and look at something on your site?

Choose this option  and pre- pay  the amount listed.   send me your website login URL along with an admin username with password.   I will login to your site and analyze what is going on.   I will resolve any basic issues I can address within a half-day.    If the resolution requires custom development I will advise you of additional costs before proceeding.    If the problem is with your theme or another plugin I will provide details about the issue so you can coordinate with the other plug-in or development teams.

Business Hours

Normal business hours are Monday through Friday from 10AM to 4PM EST (GMT-5) excluding holidays.  I abide by the United States Federal Holiday schedule for MOST holidays and travel frequently. In addition, I try to carve out some quality time for my family.  If you purchase a support option that includes a guaranteed response time and I am unavailable I will contact you at my first opportunity to notify you of the status.

Additional information

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Forums, 3-Biz-Day Email, Next-Biz-Day Email, Same Day Email, Next-Biz-Day Site Login