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Viewing 25 posts - 51 through 75 (of 2,714 total)
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  • in reply to: Fatal Error Version 5.12.3 #82814
    Cici
    Keymaster

    If anyone wants to help us do a final test of SLP 5.13 let us know. It should fix PHP 8 and also be compliant with the WordPress action list. ONLY IF YOU CAN TEST ON A DEV OR TEST SITE.

    Not yet ready for Prime time.

    Let’s make a deal.  Test for us and we will offer you Power or EXP add-on .

    Thanks

    in reply to: Plugin not working #82811
    Cici
    Keymaster

    If this is the site you are referring to. https://everdurebyheston.com.au/stockists/

     

    it appears that you did not migrate properly as evidenced by the error messages.

    See info

    https://docs.storelocatorplus.com/mixed-content-warnings-site-migration/

     

    in reply to: Plugin not working #82810
    Cici
    Keymaster

    @ M

    Please let us know if you have resolved the error. If you cannot provide the site url or other pertinent information in the forum you can send us an email to the contact us so we can delve further into your issue. We need the Plugin environment info found under the Plugin general tab.

     

     

    in reply to: Fatal Error Version 5.12.3 #82808
    Cici
    Keymaster

    @Lulu 

    Can you restore to PHP 7.4 and see if that is the issue once again. I have addressed this with the developer. They have been working on various coding with the plug-in to get it delisted in WP and I want to. see if the PHP version is an issue again. Thanks

    in reply to: Fatal Error Version 5.12.3 #82807
    Cici
    Keymaster

    @Lulu 

    Can you restore to PHP 7.4 and see if that is the issue once again. I have addressed this with the developer. They have been working on various coding with the plug-in to get it delisted in WP and I want to. see if the PHP version is an issue again. Thanks

    in reply to: Fatal Error Version 5.12.3 #82797
    Cici
    Keymaster

    @Charlie

     

    That text line and the issue with PhP 8 has been addressed. let us know if you see anything when you update to PHP 8

    in reply to: Fatal Error Version 5.12.3 #82796
    Cici
    Keymaster

    @Peter

    Can you double check this. Lance said he had fixed the Issue with PhP 8  — there was a comment line that PHP8 didn’t like.  That has been addressed.

    in reply to: Plugin not working #82794
    Cici
    Keymaster

    How to debug to make sure there is no conflicts with theme or other Plug-ins.  Especially if you see issues in the back end in admin panels

    https://docs.storelocatorplus.com/debugging-with-debug-log/

     

    In the past a plug-in such as Smush caused issues with adding Locations in the back end so best bet into turn off other plug-ins one by one to see if they may be interfering

     

    in reply to: Plugin not working #82793
    Cici
    Keymaster

    We do not have a version 5.3 to provide you which is why we always mention you should have a back up before doing any updates to any plug-ins.

    We need to see you Plug-in environment  (see posting guidelines) . What you have provided us does not provide any information .. Also need the site you are deploying the plug-in on.   Do you have JS script errors

    I have not tested with WP version 6.  Everything is working on the WP 5.8.4 that I have tested.

    We always wait before updating a major version release of Word Press because it can be buggy.   See WORDPRESS warnings before Updating as well 

    From their support channel   “So you’ve just updated to WordPress 6.0! But what’s this? Something broke? Or maybe you just have some questions you want to ask? This will help guide you through both troubleshooting, and common questions after the new update.

    If your site broke, don’t panic!

    Before you go any further, make sure you’ve updated your plugins and themes to the latest versions, clear your browser’s cache and cookies and re-log in to your WordPress dashboard.

    So first suggestion

    If you roll back Word Press to an earlier version do you see any issues.

     

     

     

    Cici
    Keymaster

    We do have a newer version of the plug-in that can be purchased from this website. ( SLP plug-in) Going forward the plug-in version will only be updated if there is a major change that breaks the operation of the plug-in. Please refer to the News feed above for updates and  instructions for manual download The plugin is compatible with the PHP version you are using. There have been reports that it is not compatible at this time with PhP 8.

    in reply to: Fatal Error Version 5.12.3 #82759
    Cici
    Keymaster

    @jasonfarran

    I double checked your site and it appears you have now loaded , updated and activated the latest version of SLP . Let us know if you have any other questions.  Thanks

    in reply to: Fatal Error Version 5.12.3 #82758
    Cici
    Keymaster

    Jason,

    I believe you sent an email to support.

    As mentioned in above posts the SLP plug-in does work on PHP 7.4. You did not purchase older versions but have recently purchased the latest version.

    browsers will not open the url you provided   because it is not secure. You need to follow the guidelines for correctly migrating your site and/or obtaining an updated SSL.

    The SLP plug-in works with PHP 7.4.
    Deactivate all plug-ins before activating SLP. Follow these directions
    You should be using a dev or clone site to update and test. 

    in reply to: Translate On the Front-End Button Find Locations #82711
    Cici
    Keymaster

    WPML is useful  for  back -end translations.

    You could always sign up for and transfer to the professional level plan under SLP SaaS which is a monthly subscription.

     

     

    in reply to: Translate On the Front-End Button Find Locations #82705
    Cici
    Keymaster

    Oh I see, That  option, to change the Find Locations label is available  if you have the Experience add-on.

     

    in reply to: Import Not Working #82700
    Cici
    Keymaster

    Check to see if they are timing out.  If they are uploading a large list the server may have limits.

    Here are some tips and suggestions .

    Import Google Geocoding takes time 

    LARGE Lists Import

    CSV file and formats , duplicate handling etc

     

    in reply to: Translate On the Front-End Button Find Locations #82699
    Cici
    Keymaster

    What Button ?  I do not see anything on the dev url other than a picture.  I browse the page source and do not see our plugin installed on the dev site.

     

    When I visit the reg  site. https://realsaboaria.com/contactos/

     

    and select ENGLISH I see your map with the search .  I cannot assist you on your dev site but you can search our documentation on how to change labels etc. but the page that exists on the production site where you do have SLP installed looks correct. You have a contact form plug-in that is not us.

    https://docs.storelocatorplus.com/search-form/

    in reply to: Fatal Error Version 5.12.3 #82689
    Cici
    Keymaster

    All

    HP 8.0 is a major version update with a large number of changes that break backwards compatibility, and many features that were deprecated within the PHP 7.x feature releases have been officially removed. PHP 8 uses much stricter typing than previous versions. Many built-in functions are now pickier about the input they accept, and PHP 8 itself is more stringent about how input is passed to functions. Issues that previously resulted in notices now result in warnings, and issues that previously resulted in warnings now result in errors.

    In other words, PHP 8 is not as lenient as previous versions. It will not try quite as hard to make code work no matter what.

    Since the majority of our customers have not updates to PHP 8, we will not be tacking this in the near future.

    The developer suggests you NOT update to PHP 8 because of the issue with backwards compatibility.

     

    in reply to: Display custom website link on results #82688
    Cici
    Keymaster

    hello,

    All of the plugins and add-ons  you are showing are out  of date.

    If you are  still a Premier customer in good standing you should be able to see the base SLP version 5.12.3 under your downloads in your account ditto with any updates ( I would only update on a dev or clone or staging site though since you are so far behind)

    As fares the SEO Pages question let me try to get a picture in my mind since  I am not following   how you currently have the SEO Page Template and the results  layout set up .

    I see on that URL  you have changed the normal website hyperlink  title label to “dealer details”.  So you want to use both  a  Website link that does not redirect and the  SEO Pages?   Currently the dealer details redirects correct?

    See if these docs help

     

    https://docs.storelocatorplus.com/the-store-page-storepage-shortcode/

    https://docs.storelocatorplus.com/store-pages-templates-slp_pages-work/

    in reply to: Address/Zip is going to the wrong location #82681
    Cici
    Keymaster

    Here is the article explaining this

    https://storelocatorplus.com/google-maps-api-returning-inaccurate-results/

     

    Report this error to Google. As mentioned you can add search info for your customers or use discrete search.

    in reply to: Address/Zip is going to the wrong location #82676
    Cici
    Keymaster

    Yes, Because I have a test site and if all I do is enter 13158 it also goes to Berlin.

    Yet if you search using the Google commercial MAP it goes to NY .

    You can add additional information in the search field that instructs your site visitors to enter a more discrete search. Such as enter by City, etc. And you would want to have your drop down radius visible.

    See how the two searches look on my test site.

     

     

     

    • This reply was modified 2 years, 1 month ago by Cici.
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    in reply to: Address/Zip is going to the wrong location #82673
    Cici
    Keymaster

    You have Javascript errors on that page.

    See attached.

    If you are using the SLP plug-in and not our SLP SaaS (managed by our team)  Any results being returned is straight from Google and not from us.

    https://docs.storelocatorplus.com/search-panel-settings/

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    in reply to: Google Maps API error #82657
    Cici
    Keymaster

    Hello,

     

    Even though this is beyond our scope of support, did you ever add a valid  API key required by Google . When I use browser tools to inspect the error that keeps coming up is that API key is invalid. Did you add restrictors?  You can research what the error messages are by clicking on any developers tool in Firefox Chrome, etc.

     

    If dealing with the API keys is too confusing you might be a candidate for the SLP SaaS option where we handle the keys and updates.

     

     

    in reply to: Google Maps API error #82656
    Cici
    Keymaster

    The message is

    Could not locate this address. Please try a different location.

    Google Maps API error:
    undefined

    Where is your center of MAP you only have the drop down going up to 500km, if you increase the drop down to a higher number and search what do you see?

     

    in reply to: Google Maps API error #82653
    Cici
    Keymaster

    Hello,

    The screen shot does not really provide us with anything to go on.  if  the location data  isn’t in the Locations database and your center map at is more than 200 km from your name , then it won’t be found.

    Also make sure you have cleared the cache

    See Search and how it works

    https://docs.storelocatorplus.com/search-panel-settings/

    in reply to: Map defaults to Western Australia for some locations #82628
    Cici
    Keymaster

    I checked and indeed if I search by the postal code 3028 it works no problem on my test site as well as your site.

     

    Suggest you change your search label to stipulate to add the postal code not suburb/town

     

Viewing 25 posts - 51 through 75 (of 2,714 total)