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Here is the csv file attach
Hi Janie,
Thank you for sharing the file and your info.
I tested by uploading your file in Google sheets to review. I noted there was an empty row at the very beginning so I deleted that and then saved as csv file.
next step, I logged into my own WPSLP account. I uploaded your csv file. It loaded immediately, i checked to see if the first entry Hilton Hawaii was loaded and it was. I also checked to see if the last entry for matter of the heart was loaded (see my locations screenshot) and it was. It all took about 2 seconds. I am attaching the file I imported and saved so you can double check it and perhaps try the file with the empty row deleted.
I cannot recreate your issue. Did you review the troubleshooting Imports docs to make sure there is nothing hindering the communication , security preventing upload or WPCRON from running ?
I cannot access your site link to see if there are error messages. If you could run the WP debugger and if you need help interpreting the Debug log we can look at it together.
Hi Janie,
Thank you for sharing the file and your info.
I tested by uploading your file in Google sheets to review. I noted there was an empty row at the very beginning so I deleted that and then saved as csv file.
next step, I logged into my own WPSLP account. I uploaded your csv file. It loaded immediately, i checked to see if the first entry Hilton Hawaii was loaded and it was. I also checked to see if the last entry for matter of the heart was loaded (see my locations screenshot) and it was. It all took about 2 seconds. I am attaching the file I imported and saved so you can double check it and perhaps try the file with the empty row deleted.
I cannot recreate your issue. Did you review the troubleshooting Imports docs to make sure there is nothing hindering the communication , security preventing upload or WPCRON from running ?
I cannot access your site link to see if there are error messages. If you could run the WP debugger and if you need help interpreting the Debug log we can look at it together.
I am sorry, I did not see your reply. The first answer is No, that is not possible with the plugin functionality, I did not see your Plugin environment so did not know what versions you were using, as updates do include some functions over another. I also do not know if you have the Experience add-on downloaded, or your site url (see posting guidelines) If you have Experience add-on activated and you are asking about results layout see below.
Or if you are asking about the CSS and shortcodes used for SEO pages slp_ locations description and the calling cards added for directory.
As far as “custom hyperlink” do you mean the text for the hyperlink”, i.e changing the label so it doesn’t say “website” or click here in results. That can be changed in Results layout here or refer to
https://docs.storelocatorplus.com/blog/results-panel-settings/
Or are you looking for more URL controls functionality
Yes, that seems to be an issue reported for those with the German language format. I do not know why, possibly because there is no “state” (or province entered) where one is expected. but it has been reported, and is on the developers radar.
<span class=”slp_result_address slp_result_citystatezip”>Warburg34414</span>
Thanks for providing the information. yes, Google seems to have issues at various times as they constantly change their algorithms for their third party MAPS API. That is nothing new with their operating logic. But now that they have started tracking every single site and require a paid service, i.e adding your credit card , they offer slightly better support according to some of our customers.
All of their Suggestions have been, search with more detail rather then less. For something like Somerset, even in Australia, it could be anything. A street, a city, a hotel, so they require more info rather then less be added to the search.
The easiest solution is to add instructions on your search label or on the page suggesting the search criteria be more specific. If ALL your locations are in Tasmania you could add the Append shortcode but that would require the experience add-on as mentioned.
P.S. that site page has error. This may also be contributing to issues. Use browser dev tools to inspect site and check under console for errors to see what is causing this . It could be ANOTHER PLUGIN,or your theme that is also using Google MAPS API? Or did you enter same API key in both the browser and geocoding section? You should only have it under SLP in browser unless you restricted the key
ERROR at http://www.bigbargaintas.com.au/store-finder/
“You have included the Google Maps JavaScript API multiple times on this page. This may cause unexpected errors.
Gh @ js?v=3.exp&key=
Sorry about that.
Our developer has said in the past that no plugin should mess up javascript so bad as to render another plugin or theme unusable. (We have not seen the problem with the MySLP subscription customers, probably because that product is SaaS and uses Embed scripts.)
If you are having issues with not being able to click on any of the tabs, are you using any kind of minify Plugin? Some people reported other plugins rendered the SLP Location and back end non clickable. SLP is already minified, so no reason to use
Someone posted on the WordPress forum :
. If you can’t change any of the settings for the SLP, turn off the plugin Smush.
Google APIs search engine assume sUnited States. There are a few pages in our docs that address this. Set your map domain , or use discrete search functions or use shortcode to append to search Tasmania only.
(In the future please follow the posting guidelines and provide your SLP plugin environment information and site url so that our answers can apply more for your situation and we know if you have add-ons etc.)
SLP is compatible with the latest version of PHP.
Other Troubleshooting options here if search does not work , check for Javascript and PHP handler, or if your site is over zealous and turned off the Ajax handler
see here to troubleshoot suggestions for Ajax
Could not Locate this address if no other errors showing could be as a result of the radius behavior setting for results being set to too low a number, or it could be Google does not have enough info when the search criteria is set or your center map is not set
But in your case, when i go to that site url (Greenjoylife) and type in a zip code I see this come back when I inspect for errors using the Console developer tools:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
Not sure if your host is preventing the communication between WP and Google for the geocoding request to work which is required for the search by zip to work or if it is because you are revamping the site. But the 500 internal error is on your end I believe
I see if I refresh and wait a while and set the radius out further some locations appear. If you do not have Center map set, in your settings/map to an address that is more central to all your locations it defaults to where Google thinks the center of US is, somewhere in Kansas (check that you have set the Map region as well)
Other hints for better performance; Check the SLP settings under Map and results.
See documentation and use keywords to search , example radius
Try setting Results to immediately show a larger number as well
double check that your security on the server is not also blocking the geocoder
Hello catherine,
To better assist you we ask for your plugin environment which shows us your versions.
1) I am not sure I understand your question. With Premier you can make the phone number dial on click : Instructions here
If you are looking for a built in report for that function, that does not exist in SLP, there may be some way to measure that using Google Analytics but I am not familiar with any.
2) You can change your SEO Pages layout if that is where your Course guide is. I am not sure what you are asking here. It looks like you have Course Guides on your page as part of a menu item that then can be redirected. The developer might be able to take a look when he has some time, but we would need additional information including your plugin environment and how you are using the available add-ons.
Please provide the info requested in posting guidelines, i.e plugin environment.
if you backed up your data before updating can you see what plugin style you were using and/or if you had an outdated legacy add-on that allowed you to change your results layout befor or if you had some CSS saved in your WP ooptions table ? I am unaware of any updates to the base SLP plugin that would break or change how the results displayed
https://docs.storelocatorplus.com/blog/appearance-layouts/
There are a multiple styles that work better with some themes. than others, you may want to check them out on your staging or test or dev site.
The Experience add-on allows you to manipulate and change the Layouts and Appearances as well as add CSS if you need to override your theme style.
.
Get rid of SL_Id the first column.
Since you deleted your locations that sl_id does not exist.
Read here about the use and purpose for sl_id,
It is used for import duplicates, it is a specific id assigned when locations are loaded.
also the correct formats for csv file headers
Also refer to troubleshooting import if after you fix your files you still have issues you need to look at your WP config (assume it wasnt just one location you are trying to upload)
For anything else, we need to know your WP Plugin environment and the url where you are using SLP, I do not know if you have current versions or not. See Posting guidelines
Please read the posting guidelines and provide your plugin environment, I do not know what versions you have and cannot help you, the center map at shortcode was fixed quite a while ago, it works on my site and I do recall I had reported it and it was subsequently fixed. So I do not know what version you are using
Thanks for that info. i will pass it along to the developer, Lance,. I am sure a lot of what you are explaining is understood by him . He has a blog where he writes technical articles and some info for a class he teaches
As you probably know, the majority of people using the WordPress plugin do not have in depth knowledge of anything remotely as detailed as what you describe and many have little or no IT assistance never mind someone with developer skills other then building a web site page.
When I mentioned changes since the doc page you referenced was written,92016) here is an example: Updated in December 2018 the geocode requests go through the WP REST API now. This was in response to the google API changes last year and trying to save customers some money . Also a more recent update requires PHP min to be 5.6
https://www.storelocatorplus.com/fewer-geocode-requests-with-store-locator-plus-5/
My skill set is general about WordPress and more about how the general plugin works .
P.S. there are newer versions /updates to SLP, Power add-on (changelog) and Premier. You might want to check the SLP changelog for what was changed for each version of the base plugin and can be found on the WP Store locator Plus development page
Sorry, We cannot help you with this method of adding locations . , this is far and beyond the general Store locator Plus plugin questions and requires an in depth knowledge base of your specific server, host, configuration, Word Press, REST API , plugin development and how they all work together. You also have not followed the Posting guidelines above (READ THIS BEFORE POSTING) and have not provided screens shots of your Info Plugin environment. I can only assume that you do not have a legit copy of pour plugin and are trying to build or develop an APP to work with our plugin, sorry I cannot help you with that.
The docs that you are referring to are from 2016. WordPress and SLP have undergone a lot of major changes since then and since we have no idea what versions you are using we cannot verify. That article does not belong in the current docs archives and will be removed, thanks for pointing it out to us. It is way too technical for the general population.
If your l configuration is preventing REST API with communicating with WP , that is not as a result of the Store Locator Plus plugin and is outside of the realm of our support either in the forums or even for a paid support option
You should be adding locations via the basic SLP plugin under Locations add, I do not know what you are attempting to do with the screenshots. There used to be a third party add-on that allowed user managed locations, if you are trying to replicate that capability. you can look at that authors site if you are trying to provide capabilities for a user :
search for him in WordPress under DeBAAT.
Since it is working for me and I do not have any other plugins that would interfere with the WPSLP functionality and am using a WP theme, I cannot replicate your issue.
Using any Browser tools, inspect your side and look under console, you will see this error on your site.
Uncaught TypeError: $(…).autocomplete is not a function
at HTMLDocument.<anonymous> (bw-gemeinden.js?ver=1.1:17)
at i (jquery.js?ver=1.12.4:2)
at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)
at Function.ready (jquery.js?ver=1.12.4:2)
at HTMLDocument.K (jquery.js?ver=1.12.4:2)
When inspecting the Network and XHR headers the WPSLP geocode header GET is green and is working correctly. I do not know what to tell you other then you may need to perform some debugging on your site.
Request URL: https://www.polizei-bw.de/wp-json/store-locator-plus/v2/geocode/d0015aa9c336272f521caeee2feb7c35/de/T%C3%BCbingen
Request Method: GET
Status Code: 200 OK
Premier URL controls were expanded and added over the past few years as far as I know. if you had legacy add-ons that from 4 or 5 years ago I do not have that information available. There have been many updates over the past 5 years . You can check the Changelogs under the products on the home page that may help you. or the news feeds , this news feed from 2017 describes the capability If you were able to get around it with just Power and Experience add-on, perhaps I am not understanding the functionality you are referring to.
https://www.storelocatorplus.com/version-4-7-9-allows-location-highlighting-via-url/
Ok, No Problem. As mentioned this is not a plugin issue. The developer has written a few articles about the rest api but the later versions/updates of WP fixed the issue., what you are describing is preventing communication, but this is out of my realm and will require vetting by your team with the help of the WordPress developer community at large and Sucuri.
I will close the topic
Please read the Posting guidelines and provide the information requested, i.e your plugin environment (see what is meant by plugin environment), without that info we cannot help you.
The allow addy in Url features you are referring to requires you to have Premier subscription. You bought two stand alone add-ons back in 2017, not Premier subscription so you never had that feature..
See the video and info here in doc shttps://docs.storelocatorplus.com/blog/tag/url-control-description/
SLP has nothing to do with the http to https issue., The developer uses Sucuri extensively and there is absolutely no reason to have to hack anything in order to allow a plugin to communicate with the outside world if your configuration and network server is set up correctly. . If you have HTTPS on your server it should automatically route to/from i.e. — if someone goes to http:// blahyah.com it will auto-redirect
either way, if you are having to hack, you have not configured your network and web app firewall (sucuri) properly
article the developer has written that mentions Sucuri and caching
As far as our plugin , the only thing that would be effected regarding the search functionality would be if using Chrome you will not have advantage of the Location sensor aware.
Mixed content , as far as this topic, I am not sure how you are even getting that error since your site is http not https . so it does not appear to have been migrated
I would do some research especially on the WordPress support to find out how to properly configure and migrate, or check out the Sucuri blog
Arnulf, I added a location in Germany recently; and it appeared correctly without adding the br in shortcode as long as I entered something in place of the “state” field, if you do not want to modify your layout by adding the br in the shortcode try entering a comma or anything under the field “state” . It may be a solution your customer can live with for now
The error isn indicating the string is invalid as it does not follow the UTF 8 requirements
Please refer to the rules under the Import functionality, assume you imported the location? Do you have a location with that address under your SLP locations? If so is it showing as geocoded active?
I added a location in Tübingen, Germany with a full address to my site. Not only did it geocode correctly but I also had no issue with it appearing on my map when I searched by the town / city name, see my screenshot.
This indicates that it is not a problem with the SLP plugin but something in your configuration or set-up .
Make sure you have the location added correctly, add the country and postal code
Or you can also just change and add the shortcode in the results layout and save it, he may also have some other suggestions for you that would not require a purchase.
@ Arnulf
Please refer to Jorgens reply above. To change the results layout, or any of the WPSLP layouts, to add the space, etc you can use the Experience add-on