Store Locator Plus for WordPress Forums Store Locator Plus Map has completely gone! Urgent.

This topic contains 2 replies, has 2 voices, and was last updated by  Cici 2 months, 3 weeks ago.

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  • #65177

    Martin
    Participant

    <span lang=”EN” style=”font-size: 11.0pt; font-family: ‘Arial’,sans-serif; mso-fareast-font-family: ‘Times New Roman’; mso-ansi-language: EN; mso-fareast-language: EN-GB; mso-bidi-language: AR-SA;”>We are having trouble with our map, It is not loading, not letting users search for a location and as of this morning, the map is not appearing at all (image attached); instead, it is replaced with an error message (but one which does not have a code so I can’t trace back to the issue).

    We have reset the API and still, nothing seems to be happening. I have looked for a solution on Store Locator Plus and also Google Cloud in reference to the new billing of API’s. However, I can’t find anything with enough informational substance to fix this issue. Please, would you get back to me on what route is best to proceed with?
    <!– [if !supportLineBreakNewLine]–>
    <!–[endif]–></span>

    See attached image for PlugIn environment.

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    #65242

    Cici
    Keymaster

    We have multiple articles (such as this one that provides step by step) and documentation (such as this)  about adding API and billing accounts for Google, since you are using the WPSLP self managed plug-in, we have no access and you may need to contact google support, which they should provide you now that you have to  for use of their MAPS API

    The error message (using Dev tools in any browser and inspect and under Console you see error messages:

    This site ,   https://www.moons.co.uk/contact/where-to-buy/

    has the error

    Google Maps JavaScript API error: ApiNotActivatedMapError

    https://developers.google.com/maps/documentation/javascript/error-messages#api-not-activated-map-error

    _.Wc @ js?

     

    If you follow the link in the error it brings you to the error codes for google:

    ApiNotActivatedMapErrorError

    The Maps JavaScript API is not activated on your API project. You may need to enable the Maps JavaScript API under APIs in the Google Cloud Platform Console.

    For more information, see Get Started with Google Maps Platform.

    #65243

    Cici
    Keymaster

    P.S. One of your team contacted us via email and we provided them the exact same answer. Please follow up with the steps we sent  to
    Victoria”.

    She said there was no code, actually

    there   is a “code’ if you know how to use the Browser dev tools . All Browsers have that function , you can inspect the url page that is giving you problems and under the Console  tab it shows you any errors’

    . if you need assistance with how to find issues on your Do it yourself Self managed plugin yoiu may want to contact your IT dept or the people who established your site.   They should know about Web dev  and browser tools. The issue is not with SLP or WP but with your site and using the Google MAPS API.

    Our MYSLP customers do not need to worry about that, we take care of all the Google MAP interface tools for  a   monthly subscription plan

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