- August 23, 2019 at 3:09 AM #65177
<span lang=”EN” style=”font-size: 11.0pt; font-family: ‘Arial’,sans-serif; mso-fareast-font-family: ‘Times New Roman’; mso-ansi-language: EN; mso-fareast-language: EN-GB; mso-bidi-language: AR-SA;”>We are having trouble with our map, It is not loading, not letting users search for a location and as of this morning, the map is not appearing at all (image attached); instead, it is replaced with an error message (but one which does not have a code so I can’t trace back to the issue).
We have reset the API and still, nothing seems to be happening. I have looked for a solution on Store Locator Plus and also Google Cloud in reference to the new billing of API’s. However, I can’t find anything with enough informational substance to fix this issue. Please, would you get back to me on what route is best to proceed with?
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See attached image for PlugIn environment.
Attachments:You must be logged in to view attached files.August 24, 2019 at 9:17 AM #65242
We have multiple articles (such as this one that provides step by step) and documentation (such as this) about adding API and billing accounts for Google, since you are using the WPSLP self managed plug-in, we have no access and you may need to contact google support, which they should provide you now that you have to for use of their MAPS API
The error message (using Dev tools in any browser and inspect and under Console you see error messages:
This site , https://www.moons.co.uk/contact/where-to-buy/
has the error
_.Wc @ js?
If you follow the link in the error it brings you to the error codes for google:
For more information, see Get Started with Google Maps Platform.August 24, 2019 at 9:31 AM #65243
P.S. One of your team contacted us via email and we provided them the exact same answer. Please follow up with the steps we sent to
She said there was no code, actually
there is a “code’ if you know how to use the Browser dev tools . All Browsers have that function , you can inspect the url page that is giving you problems and under the Console tab it shows you any errors’
. if you need assistance with how to find issues on your Do it yourself Self managed plugin yoiu may want to contact your IT dept or the people who established your site. They should know about Web dev and browser tools. The issue is not with SLP or WP but with your site and using the Google MAPS API.
Our MYSLP customers do not need to worry about that, we take care of all the Google MAP interface tools for a monthly subscription plan
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