[Cici]

The screenshot needed to better assist you is actually the

Plugin environment    This shows us versions you are using, PHP ,  MYSQL and  WP, SLP and SLP add-ons.  (Note: some people may be reading this and  I just want to clarify, it is not the same as screenshot of peoples WP Plugin list)  Please see    posting guidelines. and under your INFO page

If partial files are being imported the most common reason is under powered servers or being on a shared host servers.  The result is servers timing out before the job is finished.  There could be other limitations based on your configuration

See the authors Post about configuring to improve import.

If they are updating a location and do not need to geocode it, set the import to skip geocoding

If you are  on a shared host, you could have hit your google query  geocoding limits.

To alleviate that issue you could try scheduling the geocoding . There is a function under General settings to schedule timing of geocodoing, that is available with premier subscription.

Unfortunately, logging into your site would not help , hopefully the info above will help. You can also try to have the csv file broken into smaller chunks, or have geocoding to skip, etc.  if you cannot upgrade server or PHP., etc..

[Cici]

Thanks for letting us know. Oops sorry about the mis directed city name. Ahhh, yes Force-load Javascript will change lots of things concerning SLP. I believe there is some documentation about that as well.

Really appreciate your thoughtful responses and reviewing the docs site and mentioning it. We often have users post questions without looking at the docs. And you are absolutely right. If you do not set a center at in the Map Panel, Google will assume Kansas is a good starting point. International sites often ask why they are not seeing locations. In those cases the radius and results settings must be very high unless they use the shortcodes with Experience the way you have, with a center map at shortcode on the landing page.

Thank you for sharing your resolution!

[Cici]

Please provide the Plugin environment etc . See Posting guidelines for assistance information . I can only answer in general terms otherwise.

Re:  Are you using css or some other plugin to determine the landing page? if so that  or your theme can be overriding some components of SLP. Normally Google determines directions based on your center map . On the page url you are referencing, all the directions are assuming starting point as Fortuna CA.  If your map panel setting is Fortuna, CA that could be the reason.

See  Layout short codes

https://docs.storelocatorplus.com/blog/map-panel-settings/

 

[Cici]

Yes WordPress Storelocator Plus is compatible with the version of PHP you are currently using. (5.4 or higher)

It IS very much encouraged to run PHP 7 and up. The author has published a few articles on the subject.
His  article about SLP and PHP here may be of interest.

 

Always Make sure you back up your site before any major changes. (we use Jetpack)

Here is Another  technical article about updating your Configuration. 

 

P.S. SLP is now  at version 4.9.6, Power is 4.9.4

 

Thanks for the kudos.  I will pass it along to the developer and author. He would really appreciate the review if you could rate the plu here.

[Cici]

You need to update to the latest version of Power. When visiting your site , Power version was 4.9.2, it should be on 4.9.4 We also replied to you via email.

We had no issues uploading the csv file ad we could not access your staging site.

[Cici]

You need to update to the latest version of Power. When visiting your site , Power version was 4.9.2, it should be on 4.9.4 We also replied to you via email.

We had no issues uploading the csv file ad we could not access your staging site.

[Cici]

Lance can probably write you a CSS to have it appear where you want it. Is there anything else, fonts or how results look or anything you would like to see in a Plugin style?

[Cici]

The export feature is under Locations Bulk action. See documentation, keyword Export for more info.

This post in docs site will be useful.

To search docs site, click on the magnifying glass and you can enter a keyword that should return all posts tagged with keyword.

 

 

Attachments:

You must be logged in to view attached files.

[Cici]

Hi, I activated Gravity Forms Location and Integration with latest versions of WP,SLP, and Gravity Forms (You must have Gravity Forms in order for the Gravity Forms add-ons to work) and did not see any adverse effects. They didn’t crash the test site and they activated ok.  I do not use those add-ons so I cant speak to details, just they didn’t have an adverse effect.

Of course, the usual warning pertains, make sure you have compete back up of your site before updating 

If you have any specific questions about them you would need to post on his Third Party forum.  and follow up with an email if need be. I thought he was going to update all of his add-ons soon but I am not in direct communication with him at the moment so do not know his timeline.

[Cici]

Meg,

Thanks for letting us know and for providing your plugin environment and url. As a Premier customer you have the Premier forums available to you. Premier forum questions jump to the top of the list and answered first by support.

[Cici]

Fantastic. As a premier subscriber you can now post in premier forums,

P.S. You may also request access to the CharlestonSW Slack channels and reach the developers on live chat any time they are online in “code mode”.   Use the Contact Form to request an invite to the Slack channels. The Slack channel is not intended to usurp the Premier forums. The developers might be in the middle of coding and not available to answer general questions so the Premier forum is still the best way to obtain tier one support.

[Cici]

P.S. If you have the Power add-on you can download it from your account on your staging site, your new site …if it is for the same business we have no problem with you downloading it on two sites.

[Cici]

It shouldn’t break your WP admin panel by just updating SLP base plugin to 4.9. We have had many customers who updated from older versions of the base plugin to current version without issue.   You can use one of many duplicate or clone plugins in WordPress and try the update on the cloned site.

Your legacy add-ons should be deactivated first. Understand you do not want to play around on a production site.  You should have a staging, development or cloned site

If you follow the guidance, i.e,  have a staging or virtual site and use that site  to update plugins  to see if you have any issues you should be ok.

If you use JetPack : besides real-time incremental backups of your site with restore points,  has  the ability to restore the site to an alternate site.

Please read the Migrating sites documentation

I am not an expert on migrating sites, so I  try to err on side of caution. .   If you need additional technical expertise before migrating , or need troubleshooting , consider using  our developer consultant service or Login troubleshooting service  to work with you.

 

[Cici]

Those are good questions.

If you purchase premier you will be able to download and use the add-ons to the WP SLP Plugin on multiple sites.
A fresh install on your new site would be a good idea in my opinion. Once you have premier you can then use the Power add-on on your old site to export locations and then import them on your new site would be feasible. Be aware that you would need to update SLP to v 4.9.xx on your old site in order to use power version 4.9.xx. So make sure you have a back-up of the live site for sure.

The new site will require a new Google API key. Also, to work properly you should have a secure https site.

Sounds like you have thought this through.

If you need further customization once you have Premier installed , let the developer know through contact forms.

[Cici]

Could you provide your site URL and your plugin environment so we can take a look at what is happening with your site?

Please refer to the Posting guidelines info needed to assist you. The info shown under   Plugin environment will also show us version of PHP.

 

you may also find info in the troubeshooting or helpful hints. One issue may be that your Javascript in another plugin or theme is throwing errors preventing SLP from loading.

 

[Cici]

Just to clarify if others happen upon this post.  The link I provided you about Downgrade options  explains a bit more why the change was made.  Announcements via News Feeds, Tweets, Social media, and posts of the direction of newer combined add-0ns   were made for 18 months prior to that post.

The   MySLP SaaS mentioned in that post as Option 3  is not the same thing.  It was a service based software product that was built as a result of  customers  writing to the developer and asking if the Store locator Plus or something similar  could be used for Weebly, SquareSpace etc.

So in that respect you could say it was an expansion of the business but it was not constructed to replace the WPSLP.

It uses javascript  code to embed an html and is a simpler solution for less experienced site administrators

This forum is for the WPSLP plugin.  Not to be confused with the

MySLP  SaaS service that works with any web or mobile app and brings most of the features you find in the base WPSLP plugin .

The SLP team takes care of backing up the data, fully testing the software between releases, and  adding custom MySLP features      They  manage the location server, geocoding limits, (you do not need to get your own Google API key)  and all the other overhead of the locator.  You just enter locations , check off  the settings you would like , and paste a short snippet of JavaScript code on any page  where you want your locator to appear.

It is  not the same as  a WP site  hat has multiple plugins separate add-ons , requires updates to be maintained by a site administrator , etc.  it does not need a user to have a technical   skill set and/or  knowledge base.

[Cici]

The only reason your SEO pages was disabled when you updated SLP to 4.9.4 (not an auto update which is why we adhere to the mantra in  WP codex  about back ups  and  encourage all WP sites to have regular scheduled back-ups before updating  any plugins or skipping updates .  If the add-on was not disabled you would have received a fatal error message and it could possibly cause your WP admin access to break. We never disable add-ons that are compatible with the current versions of WordPress or SLP.

Please send an email to contact us to discuss options. or roll back SLP (you can do this in the WP directory see above link to downgrade SLP to earlier version.

 

[Cici]

No, we are not trying to push you to upgrade. And it is not a monthly fee service. There may be some confusion there. The MySLP  is a SaaS (subscription) hosted on the Store locator plus servers . MySLP can be deployed on non WordPress as well as WordPress platforms. The WPSLP add-ons are plugins that will only work on WordPress sites.  You could deploy your site with MySLP but it is not being pushed nor suggested. The Power add-on for WPSLP includes updated and additional functionality  and the import, export, categories, pages and additional functionality  that were part of the add-ons.  They are separate products.

You can downgrade the WordPress SLP or send an email to Contact  the developer to review your options.

 

[Cici]

 

Because of the required changes to SLP  and the WP security patch , Any  add-ons that had compatibility issues would be  disabled to prevent any inadvertent fatal errors that could cause sites to crash.

The newer smart options coding  and the WP security and updates with  4.8.2 required some changes to the way  SLP and  older add-ons were handled and rendered. (See info post about changes required)

You can restore your site back up to the version of SLP you had before.  We do not suggest downgrading but if you do please read this guideline by the developer,

The Power add-on replaced ProPack, tagalong, (SEO) Pages, Contact Manager and Directory Builder.

If you need additional information  please email support at contact us.

• This reply was modified 7 years, 1 month ago by Cici.

[Cici]

Mikael, Could you provide the site url, both pages that you are using Store locator Plus on?

[Cici]

ok, you wanted the map to show up correct? We are looking at any conflicts with javascript as there were some changes made. My test site everything worked properly .

Thanks for letting us know.

[Cici]

Maikel, Did you only update SLP to 4.9.3? Did you see the notification to also update Power to 4.9.3?

[Cici]

Maikel, Did you only update SLP to 4.9.3? Did you see the notification to also update Power to 4.9.3?

[Cici]

Hi Maikel,

There was a recent issue that came up with Google and the developer discovered some shenanigans behind the scenes with javascript and Google. (Not sure if it effected the map portion)

Could you please provide your Plugin environment and site url? ( see guidelines of what we need to be able to assist you)

https://wp.storelocatorplus.com/forums/topic/looking-for-technical-support-from-the-slp-team-in-the-forum/

[Cici]

Here is some additional information on the docs site.

https://docs.storelocatorplus.com/blog/q-we-are-developing-a-new-website-and-want-to-move-the-content-can-i-add-the-plug-in-data-we-already-have-into-the-new-website/

If you could provide versions, site url etc (Please read posting guidelines) we would be happy to guide you.

[Author]

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