[Cici]

We have some Beta pre releases  you can test out on the staging site.  I have tried to get an email to you. I can send you them if attachments can get to you ,

[Cici]

We sent you the beta pre releases for SLP and EXP but your file server blocked them.    if you would like to test you would need to download them from your account downloads marked pre release with premier account

[Cici]

hi Samantha,

Support is in communication with you via email regarding troubleshooting., We think it is being timed out by your browser or low limits and suggested contacting your host provider. Also your version of WordPress is not up to date. This may or may not be an issue.

[Cici]

Nic I am a little confused by this element for your country dropdown

<div id=”addy_in_country” class=”search_item es_category_selector”><label for=”addressInputCountry”>Country</label><select id=”addressInputCountry” name=”addressInputCountry” onchange=””><option value=””>– Search By Country –</option><option value=”Argentina”>Argentina</option><option value=”Australia”>Australia</option><option value=”Australië”>Australië</option><option value=”Austria”>Austria</option><option value=”Bangladesh”>Bangladesh</option><option value=”Belgium”>Belgium</option><option value=”Brasil”>Brasil</option><option value=”Canada”>Canada</option><option value=”China”>China</option><option value=”Czechia”>Czechia</option><option value=”Denmark”>Denmark</option><option value=”England U.K.”>England U.K.</option><option value=”Finland”>Finland</option><option value=”France”>France</option><option value=”Germany”>Germany</option><option value=”Greece”>Greece</option><option value=”India”>India</option><option value=”Indonesia”>Indonesia</option><option value=”Italy”>Italy</option><option value=”Japan”>Japan</option><option value=”Jordan”>Jordan</option><option value=”Korea”>Korea</option><option value=”Lebanon”>Lebanon</option><option value=”Marokko”>Marokko</option><option value=”Martinique”>Martinique</option><option value=”Mexico”>Mexico</option><option value=”Monaco”>Monaco</option><option value=”Morocco”>Morocco</option><option value=”Netherlands”>Netherlands</option><option value=”New Zealand”>New Zealand</option><option value=”Nigeria”>Nigeria</option><option value=”Norway”>Norway</option><option value=”Poland”>Poland</option><option value=”Portugal”>Portugal</option><option value=”Russia”>Russia</option><option value=”South Africa”>South Africa</option><option value=”South Korea”>South Korea</option><option value=”Spain”>Spain</option><option value=”Sweden”>Sweden</option><option value=”Switzerland”>Switzerland</option><option value=”Thailand”>Thailand</option><option value=”The Netherlands”>The Netherlands</option><option value=”Tunisia”>Tunisia</option><option value=”Turkey”>Turkey</option><option value=”U.A.E”>U.A.E</option><option value=”U.A.E.”>U.A.E.</option><option value=”U.K.”>U.K.</option><option value=”U.S.A.”>U.S.A.</option><option value=”Ukraine”>Ukraine</option><option value=”United Kingdom”>United Kingdom</option><option value=”USA”>USA</option><option value=”Zweden”>Zweden</option></select><input type=”hidden” name=”country_selector_discrete” value=”1″></div>

Also the City drop down…The city dropdown usually shows the city and state (if there is one) but your site shows just a city name ,,,,there can be a conflict when you are using both city dropdown and country dropdown.

What plugin style (under Settings/View) are   you using??

 

[Cici]

Thanks for the info. Can you manually import?

The developer is working closely with a relief organization’s site at the moment so it may take him a little bit of time to get back to this. I am checking in with him on a regular basis

thank you for your patience.

[Cici]

Let me send you an email from support…Someone else just reported no emails went through using the contact us form..UGH>>>> The developer is so tied up right now with customizing for a relief organization so he doesnt have time to fix the contacts us…I am so sorry about that. I have no idea whats going on, its like the whole world has gone crazy including software .

[Cici]

I think  we may have  found an answer and the developer is working on it, (something happened with the conversion process during last update of the add-ons that were grabbing from old legacy code)

To  fix…

Restore your last known working backup of SLP to a staging/test server.

Export your settings using the JSON export tool. (this has been part of SLP  under Settings/Tools tab

Import to the live site.

And it will get MOST settings.

 

[Cici]

The post  I was referring to was here in the forum We are not seeing any emails from you to support. The developer is working this weekend with an essential relief provider during the covid 19.  What do you mean your search is not working now??????? I thought it was just remote file retrieval you were having issues with and was going to email to us to see if we could access (but you were able to manually upload  imports.)

What is the url  where you say search isn’t working now?   Are you still on the versions above? A screenshot of your current plugin info is best it shows us everything we need. You have back-ups I assume? Hopefully , you are only experimenting on test or clone or staging sites/

I do not believe you ever have provided us with any urls?

 

P.S.  The only email I found was for christine@geektownusa

I checked the spam in support email and did not see anything from you.

 

[Cici]

We have the developer working this weekend on some other issues for an essential business  during the covid 19 crisis. So any info you can provide. He is checking settings under the View settings, so once  he is done with that he will be able to get more in depth with your issues.

 

Thank you for your patience while we have limited staffing

[Cici]

There may be an issue with discrete search drop down. I have notified the developer but to assist you we need more details, i see you also posted in WordPress forums, Please post info here

[Cici]

Please provide the information need to assist you.  Did you have a back-up before you updated?  You are using discrete search both country and city? Do you have CSS?

Need Plugin environment see what is needed refer to the posting guideline.

What is your radius behavior set at? (Always use, use after search, do not use?)

Which combination of Discrete search selectors are you using...see the list here

I need this info in order to try and recreate the issue you are having.

[Cici]

Please provide the information requested in the posting guidelines 

I do not know what versions you are using of the plugin

[Cici]

Ahh, I see what happened, there was a year skipped or cancelled (2017)  and then the newer payments went through. I checked with the support emails and  haven’t seen an email come through to support  as yet. We were having some issues with the third party support email systems so I will check again. Or you can try to send an email again if you do not hear back in a timely manner.

Thanks

[Cici]

P.S> Please contact us, I do not see you as having a current premier subscription. The user profile shows an issue with the renewal of your premier subscription dating back a few years

• This reply was modified 4 years, 7 months ago by Cici.

[Cici]

Without the site url where you are seeing those errors I could not tell you but it does sound like you may have a conflict or you do not have your Google API keys set up correctly(?). If you could provide me with the site url where you are experiencing the issues, the developer will ask about it as well since all our tests with remote file retrieval is working.  If you do not want to post here, you can send an email with the info, including a screenshot of plugin info, versions, url, a link for the remote file (we should be able to test your remote file if the list isn’t too large)   There is  paid support option if you need additional help that is not within the scope here.

 

[Cici]

 

One quick way to tell is put the URL you are using for your imports into your browser.Does it download a CSV file you can open with a text editor?No?Then It isn’t a vanilla CSV file readable by the “Internet”.

This is the link you can use to see if remote file retrieval is working

For example — if you go HERE it tries to download a file…
https://demo.storelocatorplus.com/wp-content/uploads/2020/04/9-Restaurants-With-Lat-Lng-Cat.csv

Google changed how share links on drives are working and we found no way to get to the raw CSV file with any links they provided.

So Google Drive hosted CSV files is likely never going to work again.   Just one more way for them to track everything you do online by using an embed object vs. a flat CSV that they give you access too.

[Cici]

Ok, I see this post now.

It should be attempting to import the locations from the remote file retrieval.

I am working with the developer to see what may be happening here.

If you have a test or staging site , try importing from our google drive (Public ) as a remote file retrieval and let us know if that is working for you (try it on your test site or staging site) .

 

https://docs.storelocatorplus.com/example-csv-import-files/

 

[Cici]

For anyone else who is following this post, we discovered a bug in Power and  are working on a fix. There was some code that was not updated or did not match when Smart options were utilized and updated in the Power add-on. A patch is being tested for Power and will be available later  this week. Power will be updated and tags options patched in the next release

 

thank you kami for contacting support

[Cici]

Also, an update, there will be  an update for Power and SLP. You should update when you see it available, it might help with your Cron job and remote file retrieval. but you will still need to maintain and have the file somewhere it can communicate with WordPress.  (Not be behind an extra level  of security which blocks communications if you are using remote file retrieval)

[Cici]

Yes, As far as the ID , I tested it and it imported correctly.

As far as the CRON

Developer found the Cron error on import — but he said that should not cause it to continually respawn.

Cron error will be patched in Power 5.5.3

[Cici]

Please provide your plugin environment each time you post so we can see what versions you are using, there have been a couple of updates this week.

We have tested and we cannot recreate your issue:

i..E you say Load data is automatically checked off?

have you tried WP debug on a staging site (assuming  the staging site reproduces the issue) and check for errors — especially in SLP code. If you see errors in SLP code please forward them to Support so the developer can take a look.

[Cici]

The issue was fixed with update to 5.5.2

[Cici]

Lovely! I found same issue

[Cici]

check the latest versions, SLP is now on 5.5.4

[Cici]

@piani

Lance looked into it and responded with a more colorful version of “Shuchsk” 🙂

Anyhow, He fixed EXP , enter what you want under Settings Search/label. EXP  5.5.2 is now available

 

SLP is 5.5.4

Power is 5.5.1

 

[Author]

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