Forum Replies Created
-
Posts
-
Not quite sure what you mean, could you provide an example?
Are you using WooCommerce?
Yes, Under Settings Search radius there is a Do not use selection. It will ignore the radius
I just looked at your site and it appears the button bars and categories are back. I am closing as resolved
Do you have Premier installed and activated with current versions? Please provide the plugin environment which is found under info tab.
Unfortunately ,the Screenshot provided does not give us any info.
Your site is showing errors, using any browser dev tools check for errors
Uncaught SyntaxError,Unexpected token ‘<‘ https://learnlocal.org.au/find-a-learn-local/
What versions of what add-ons etc are you referring to. Please provide your plugin environment (please see forum posting guidelines)
1) Update to latest version of SLP and EXP
2) Any JS error can cause issues.
Categories not being able to be set or saved
Hints for debugging and troubleshooting javascript.
3) country
Check your results settings for radius search
you should set to a high enough number.
That site has the country drop down with two different spellings of country Uruguay and you also have UrAguay
not sure where that is coming from but that indicates there is an address with both in your location data . Are you using the Experience discrete search dropdown on that site url .
Dan, I emailed a copy of the pre release beta Power 5.5.4. I can send it again if you did not receive it
Resolved, thanks for letting us assist you
Hi Jason,
We have a pre release beta version of Power add-on that is addressing the remote file retrieval. If you want to test it go to your account and at the bottom of the page in footer you will sere Download above the Premier support text. If you click on download there you will see all the beta pre releases but you should only test on a clone or dev site as mentioned before. We need to do more testing before the patch is published
Dan we sent you an email from support. The developer is working on the CRON issue you have identified and he can send you a beta version if you have a test, cloned or dev site you can install on
Ok, I will create a ticket that the loading indicator is not working.
In your case, it is returning the actual location in your database from the location name. If I were to put in a name of something, for example the name of a restaurant here, and Google did not have that in their MAP that was within your radius set no locations would be shown.
It is a combination of what Google recognizes as a place AND what is within your locations, within your radius settings. Lower the default radius and you may not find any locations returned even if you have the store name in your locations.
(See search by radius for more info).
For instance if I go your site and search for a restaurant near me. Broken Egg, nothing is returned. Because it is not already geolocated in your SLP locations NOR a city or a state or a country that Google interprets and that is also in your database. The city or state or name HAS to be in your locations database and within the results you set for it to return a result.
DH the developer is looking at your reported issue this week and will be patching or attempting to resolve and get to the bottom of it.
He has noted that the hourly job is rescheduling itself
On your site there is also an error message under index and your console “Failed to set referrer policy: The value ” is not one of ‘no-referrer’, ‘no-referrer-when-downgrade’, ‘origin’, ‘origin-when-cross-origin’, ‘same-origin’, ‘strict-origin’, ‘strict-origin-when-cross-origin’, or ‘unsafe-url’. The referrer policy has been left unchanged”.
Follow the suggestions Troubleshooting for other suggestions for Grey MAP or search not working
(MYSQL should be 5.6 or higher in accordance with WP best practices)
1) Turn off Settings/Loading indicator under results.. See if that helps
2)Turn on WP Debugger and send us the log to support email?
p,S That email is not saying there is a “FATAL error”
WordPress is doing a “test run” of the code in a sandbox. Our plugins are inter-dependent. In other words, you cannot run the POWER add-on without having SLP plugin version xxx installed. WP engine that checks for those errors is wonky and throwing emails out to people getting them all up in arms.
Your search is working , in the future could you please provide us with a screenshot of your plugin environment, It shows us what versions and SLP addons you are using, the plugin environment we are referring to is under your SLP/INFO tab
Do you have an add-on enabled? please provide your plugin environment
https://docs.storelocatorplus.com/search-panel-settings/
You can always change your search box label and just put in the words zip code instructing visitors to only use a zip code
That is not a BUG: Perhaps this is the simplest way to explain the situation….Google interface and how Google map works when performing a search.
https://docs.storelocatorplus.com/search-panel-settings/
Google API now requires the Places API because that is where they now have the geolocation service.Google API Key Setup
If you elected to go with the “we can do it ourselves” option by using the WordPress plugin you’re going to need an API key for Store Locator Plus® to work on your website. You need to:
Go to the Google Maps Platform site
Get Started
Check off Maps and Places
If you do not have a Google account they’ll make you create one
Setup a billing account with Google
Add your credit card information
Copy the API key they gave youjs Client for Google Maps Services. The Places API and the client libraries are for use in server applications. … The Places API is a service that returns information about places using HTTP requests. Places are defined within this API as establishments, geographic locations, or prominent points of interest.
Next time you post Please read the Posting instructions and provide your WPSLP plugin environment
P.S. I performed a second search by zip code, I entered zip code 01886 (westford MASS)…i see all the results within 100 miles with the closest first. I noted the closest as Chelmsford but the zip code has dropped the leading zero.
It is not formatted correctly whenever you imported the locations, did you do that using Microsoft Exel?
Here is info on that issue.
https://docs.storelocatorplus.com/csv-import-zip-postal-codes/
Valerie, That is not what is meant by Plugin environment. Look under SLP/INFO tab on your WordPress ADMIN/Plugins panel. Not your Premier account.
I went to the site url, it took a while to load, but I performed the search for zip code 29464 and the screenshot is what came back.
An email from somewhere does not show us any causal relations.
what it does look like is perhaps you have not updated your them to use latest WP.
https://docs.storelocatorplus.com/wp-5-3-update-seo-pages-and-enfold-theme/Valerie ALWAYS Please start a new thread. Samantha is a brand new customer and it wasnt a matter of her getting an existing plugin to work, She is trying to set up a whole brand new site that we are helping her with. That is why its never good to Glom onto someone elses post. Also I did a search on your site and it worked
We have some Beta pre releases you can test out on the staging site. I have tried to get an email to you. I can send you them if attachments can get to you ,
We sent you the beta pre releases for SLP and EXP but your file server blocked them. if you would like to test you would need to download them from your account downloads marked pre release with premier account
hi Samantha,
Support is in communication with you via email regarding troubleshooting., We think it is being timed out by your browser or low limits and suggested contacting your host provider. Also your version of WordPress is not up to date. This may or may not be an issue.
Nic I am a little confused by this element for your country dropdown
<div id=”addy_in_country” class=”search_item es_category_selector”><label for=”addressInputCountry”>Country</label><select id=”addressInputCountry” name=”addressInputCountry” onchange=””><option value=””>– Search By Country –</option><option value=”Argentina”>Argentina</option><option value=”Australia”>Australia</option><option value=”Australië”>Australië</option><option value=”Austria”>Austria</option><option value=”Bangladesh”>Bangladesh</option><option value=”Belgium”>Belgium</option><option value=”Brasil”>Brasil</option><option value=”Canada”>Canada</option><option value=”China”>China</option><option value=”Czechia”>Czechia</option><option value=”Denmark”>Denmark</option><option value=”England U.K.”>England U.K.</option><option value=”Finland”>Finland</option><option value=”France”>France</option><option value=”Germany”>Germany</option><option value=”Greece”>Greece</option><option value=”India”>India</option><option value=”Indonesia”>Indonesia</option><option value=”Italy”>Italy</option><option value=”Japan”>Japan</option><option value=”Jordan”>Jordan</option><option value=”Korea”>Korea</option><option value=”Lebanon”>Lebanon</option><option value=”Marokko”>Marokko</option><option value=”Martinique”>Martinique</option><option value=”Mexico”>Mexico</option><option value=”Monaco”>Monaco</option><option value=”Morocco”>Morocco</option><option value=”Netherlands”>Netherlands</option><option value=”New Zealand”>New Zealand</option><option value=”Nigeria”>Nigeria</option><option value=”Norway”>Norway</option><option value=”Poland”>Poland</option><option value=”Portugal”>Portugal</option><option value=”Russia”>Russia</option><option value=”South Africa”>South Africa</option><option value=”South Korea”>South Korea</option><option value=”Spain”>Spain</option><option value=”Sweden”>Sweden</option><option value=”Switzerland”>Switzerland</option><option value=”Thailand”>Thailand</option><option value=”The Netherlands”>The Netherlands</option><option value=”Tunisia”>Tunisia</option><option value=”Turkey”>Turkey</option><option value=”U.A.E”>U.A.E</option><option value=”U.A.E.”>U.A.E.</option><option value=”U.K.”>U.K.</option><option value=”U.S.A.”>U.S.A.</option><option value=”Ukraine”>Ukraine</option><option value=”United Kingdom”>United Kingdom</option><option value=”USA”>USA</option><option value=”Zweden”>Zweden</option></select><input type=”hidden” name=”country_selector_discrete” value=”1″></div>
Also the City drop down…The city dropdown usually shows the city and state (if there is one) but your site shows just a city name ,,,,there can be a conflict when you are using both city dropdown and country dropdown.
What plugin style (under Settings/View) are you using??
Thanks for the info. Can you manually import?
The developer is working closely with a relief organization’s site at the moment so it may take him a little bit of time to get back to this. I am checking in with him on a regular basis
thank you for your patience.