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In your case, it is returning the actual location in your database from the location name. If I were to put in a name of something, for example the name of a restaurant here, and Google did not have that in their MAP that was within your radius set no locations would be shown.
It is a combination of what Google recognizes as a place AND what is within your locations, within your radius settings. Lower the default radius and you may not find any locations returned even if you have the store name in your locations.
(See search by radius for more info).
For instance if I go your site and search for a restaurant near me. Broken Egg, nothing is returned. Because it is not already geolocated in your SLP locations NOR a city or a state or a country that Google interprets and that is also in your database. The city or state or name HAS to be in your locations database and within the results you set for it to return a result.
DH the developer is looking at your reported issue this week and will be patching or attempting to resolve and get to the bottom of it.
He has noted that the hourly job is rescheduling itself
On your site there is also an error message under index and your console “Failed to set referrer policy: The value ” is not one of ‘no-referrer’, ‘no-referrer-when-downgrade’, ‘origin’, ‘origin-when-cross-origin’, ‘same-origin’, ‘strict-origin’, ‘strict-origin-when-cross-origin’, or ‘unsafe-url’. The referrer policy has been left unchanged”.
Follow the suggestions Troubleshooting for other suggestions for Grey MAP or search not working
(MYSQL should be 5.6 or higher in accordance with WP best practices)
1) Turn off Settings/Loading indicator under results.. See if that helps
2)Turn on WP Debugger and send us the log to support email?
p,S That email is not saying there is a “FATAL error”
WordPress is doing a “test run” of the code in a sandbox. Our plugins are inter-dependent. In other words, you cannot run the POWER add-on without having SLP plugin version xxx installed. WP engine that checks for those errors is wonky and throwing emails out to people getting them all up in arms.
Your search is working , in the future could you please provide us with a screenshot of your plugin environment, It shows us what versions and SLP addons you are using, the plugin environment we are referring to is under your SLP/INFO tab
Do you have an add-on enabled? please provide your plugin environment
https://docs.storelocatorplus.com/search-panel-settings/
You can always change your search box label and just put in the words zip code instructing visitors to only use a zip code
That is not a BUG: Perhaps this is the simplest way to explain the situation….Google interface and how Google map works when performing a search.
https://docs.storelocatorplus.com/search-panel-settings/
Google API now requires the Places API because that is where they now have the geolocation service.Google API Key Setup
If you elected to go with the “we can do it ourselves” option by using the WordPress plugin you’re going to need an API key for Store Locator Plus® to work on your website. You need to:
Go to the Google Maps Platform site
Get Started
Check off Maps and Places
If you do not have a Google account they’ll make you create one
Setup a billing account with Google
Add your credit card information
Copy the API key they gave youjs Client for Google Maps Services. The Places API and the client libraries are for use in server applications. … The Places API is a service that returns information about places using HTTP requests. Places are defined within this API as establishments, geographic locations, or prominent points of interest.
Next time you post Please read the Posting instructions and provide your WPSLP plugin environment
P.S. I performed a second search by zip code, I entered zip code 01886 (westford MASS)…i see all the results within 100 miles with the closest first. I noted the closest as Chelmsford but the zip code has dropped the leading zero.
It is not formatted correctly whenever you imported the locations, did you do that using Microsoft Exel?
Here is info on that issue.
https://docs.storelocatorplus.com/csv-import-zip-postal-codes/
Valerie, That is not what is meant by Plugin environment. Look under SLP/INFO tab on your WordPress ADMIN/Plugins panel. Not your Premier account.
I went to the site url, it took a while to load, but I performed the search for zip code 29464 and the screenshot is what came back.
An email from somewhere does not show us any causal relations.
what it does look like is perhaps you have not updated your them to use latest WP.
https://docs.storelocatorplus.com/wp-5-3-update-seo-pages-and-enfold-theme/Valerie ALWAYS Please start a new thread. Samantha is a brand new customer and it wasnt a matter of her getting an existing plugin to work, She is trying to set up a whole brand new site that we are helping her with. That is why its never good to Glom onto someone elses post. Also I did a search on your site and it worked
We have some Beta pre releases you can test out on the staging site. I have tried to get an email to you. I can send you them if attachments can get to you ,
We sent you the beta pre releases for SLP and EXP but your file server blocked them. if you would like to test you would need to download them from your account downloads marked pre release with premier account
hi Samantha,
Support is in communication with you via email regarding troubleshooting., We think it is being timed out by your browser or low limits and suggested contacting your host provider. Also your version of WordPress is not up to date. This may or may not be an issue.
Nic I am a little confused by this element for your country dropdown
<div id=”addy_in_country” class=”search_item es_category_selector”><label for=”addressInputCountry”>Country</label><select id=”addressInputCountry” name=”addressInputCountry” onchange=””><option value=””>– Search By Country –</option><option value=”Argentina”>Argentina</option><option value=”Australia”>Australia</option><option value=”Australië”>Australië</option><option value=”Austria”>Austria</option><option value=”Bangladesh”>Bangladesh</option><option value=”Belgium”>Belgium</option><option value=”Brasil”>Brasil</option><option value=”Canada”>Canada</option><option value=”China”>China</option><option value=”Czechia”>Czechia</option><option value=”Denmark”>Denmark</option><option value=”England U.K.”>England U.K.</option><option value=”Finland”>Finland</option><option value=”France”>France</option><option value=”Germany”>Germany</option><option value=”Greece”>Greece</option><option value=”India”>India</option><option value=”Indonesia”>Indonesia</option><option value=”Italy”>Italy</option><option value=”Japan”>Japan</option><option value=”Jordan”>Jordan</option><option value=”Korea”>Korea</option><option value=”Lebanon”>Lebanon</option><option value=”Marokko”>Marokko</option><option value=”Martinique”>Martinique</option><option value=”Mexico”>Mexico</option><option value=”Monaco”>Monaco</option><option value=”Morocco”>Morocco</option><option value=”Netherlands”>Netherlands</option><option value=”New Zealand”>New Zealand</option><option value=”Nigeria”>Nigeria</option><option value=”Norway”>Norway</option><option value=”Poland”>Poland</option><option value=”Portugal”>Portugal</option><option value=”Russia”>Russia</option><option value=”South Africa”>South Africa</option><option value=”South Korea”>South Korea</option><option value=”Spain”>Spain</option><option value=”Sweden”>Sweden</option><option value=”Switzerland”>Switzerland</option><option value=”Thailand”>Thailand</option><option value=”The Netherlands”>The Netherlands</option><option value=”Tunisia”>Tunisia</option><option value=”Turkey”>Turkey</option><option value=”U.A.E”>U.A.E</option><option value=”U.A.E.”>U.A.E.</option><option value=”U.K.”>U.K.</option><option value=”U.S.A.”>U.S.A.</option><option value=”Ukraine”>Ukraine</option><option value=”United Kingdom”>United Kingdom</option><option value=”USA”>USA</option><option value=”Zweden”>Zweden</option></select><input type=”hidden” name=”country_selector_discrete” value=”1″></div>
Also the City drop down…The city dropdown usually shows the city and state (if there is one) but your site shows just a city name ,,,,there can be a conflict when you are using both city dropdown and country dropdown.
What plugin style (under Settings/View) are you using??
Thanks for the info. Can you manually import?
The developer is working closely with a relief organization’s site at the moment so it may take him a little bit of time to get back to this. I am checking in with him on a regular basis
thank you for your patience.
Let me send you an email from support…Someone else just reported no emails went through using the contact us form..UGH>>>> The developer is so tied up right now with customizing for a relief organization so he doesnt have time to fix the contacts us…I am so sorry about that. I have no idea whats going on, its like the whole world has gone crazy including software .
I think we may have found an answer and the developer is working on it, (something happened with the conversion process during last update of the add-ons that were grabbing from old legacy code)
To fix…
Restore your last known working backup of SLP to a staging/test server.
Export your settings using the JSON export tool. (this has been part of SLP under Settings/Tools tab
Import to the live site.
And it will get MOST settings.
The post I was referring to was here in the forum We are not seeing any emails from you to support. The developer is working this weekend with an essential relief provider during the covid 19. What do you mean your search is not working now??????? I thought it was just remote file retrieval you were having issues with and was going to email to us to see if we could access (but you were able to manually upload imports.)
What is the url where you say search isn’t working now? Are you still on the versions above? A screenshot of your current plugin info is best it shows us everything we need. You have back-ups I assume? Hopefully , you are only experimenting on test or clone or staging sites/
I do not believe you ever have provided us with any urls?
P.S. The only email I found was for christine@geektownusa
I checked the spam in support email and did not see anything from you.
We have the developer working this weekend on some other issues for an essential business during the covid 19 crisis. So any info you can provide. He is checking settings under the View settings, so once he is done with that he will be able to get more in depth with your issues.
Thank you for your patience while we have limited staffing
There may be an issue with discrete search drop down. I have notified the developer but to assist you we need more details, i see you also posted in WordPress forums, Please post info here
Please provide the information need to assist you. Did you have a back-up before you updated? You are using discrete search both country and city? Do you have CSS?
Need Plugin environment see what is needed refer to the posting guideline.
What is your radius behavior set at? (Always use, use after search, do not use?)
Which combination of Discrete search selectors are you using...see the list here
I need this info in order to try and recreate the issue you are having.
Please provide the information requested in the posting guidelines
I do not know what versions you are using of the plugin
Ahh, I see what happened, there was a year skipped or cancelled (2017) and then the newer payments went through. I checked with the support emails and haven’t seen an email come through to support as yet. We were having some issues with the third party support email systems so I will check again. Or you can try to send an email again if you do not hear back in a timely manner.
Thanks
Without the site url where you are seeing those errors I could not tell you but it does sound like you may have a conflict or you do not have your Google API keys set up correctly(?). If you could provide me with the site url where you are experiencing the issues, the developer will ask about it as well since all our tests with remote file retrieval is working. If you do not want to post here, you can send an email with the info, including a screenshot of plugin info, versions, url, a link for the remote file (we should be able to test your remote file if the list isn’t too large) There is paid support option if you need additional help that is not within the scope here.
One quick way to tell is put the URL you are using for your imports into your browser.Does it download a CSV file you can open with a text editor?No?Then It isn’t a vanilla CSV file readable by the “Internet”.
This is the link you can use to see if remote file retrieval is working
For example — if you go HERE it tries to download a file…
https://demo.storelocatorplus.com/wp-content/uploads/2020/04/9-Restaurants-With-Lat-Lng-Cat.csvGoogle changed how share links on drives are working and we found no way to get to the raw CSV file with any links they provided.
So Google Drive hosted CSV files is likely never going to work again. Just one more way for them to track everything you do online by using an embed object vs. a flat CSV that they give you access too.