February 13, 2020 at 9:01 AM #78814
I recently purchased the Power add-on for bulk uploading locations, but when I try to upload a .csv file on to our staging site (760 lines), the file sticks at 0% loading. The file is showing in the Media Library and I’ve contacted our web hosting company to verify that wp-cron.php isn’t being blocked. I don’t have any messages on the Load page and I’ve tried it with and without the Skip Geocoding option. Any suggestions?
Attachments:You must be logged in to view attached files.February 13, 2020 at 12:40 PM #78818
Please provide your plugin Environment under the info tab.
Here are some more suggestions about Troubleshooting Imports,
The csv file formats, make sure they are correct. I believe you are familiar with that but if you are using Microsoft excel to convert to csv file, just make sure the csv file is readable. if you want to send me a partial example with first few lines (not all 760 lines) I will test on my test site to ensure correct format used.
Delete ProPack if you still have that installed, it should have been deactivated when you uploaded Power if you were using it on same site. it shouldnt effect the imports anyway, it is just a noteFebruary 13, 2020 at 1:53 PM #78907
Thanks for the help Cici! I don’t have ProPack. I’ve attached a screenshot of the plugin environment and a sample of the .csv.
Attachments:You must be logged in to view attached files.February 14, 2020 at 5:25 PM #78910
Hi Chris, Your CSV file is fine and it loaded into my test site quickly.
So I am wondering if it is your browser timing out or the server not communicating, an overzealous security measure?
do you have a Google API browser key on your staging site?February 18, 2020 at 12:12 PM #78915
Thanks, Cici. I do have a Google API. I’m going to have our IT team see if it’s a server issue.February 19, 2020 at 9:52 AM #78925
The answer was overzealous security. Our test site has an extra layer of protection that was preventing the file from uploading. I was able to upload it directly to our production site.February 21, 2020 at 5:26 PM #78934
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