Store Locator Plus for WordPress Forums Store Locator Plus CSV File Is Not Uploading to Locations

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  • #78814
    Chris
    Participant

    I recently purchased the Power add-on for bulk uploading locations, but when I try to upload a .csv file on to our staging site (760 lines), the file sticks at 0% loading.  The file is showing in the Media Library and I’ve contacted our web hosting company to verify that wp-cron.php isn’t being blocked.  I don’t have any messages on the Load page and I’ve tried it with and without the Skip Geocoding option.  Any suggestions?

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    #78818
    Cici
    Keymaster

    Please provide your plugin Environment under the info tab.

    Here are some more suggestions about Troubleshooting Imports,

    https://docs.storelocatorplus.com/q-how-does-store-locator-plus-handle-large-location-list-imports/

     

    https://docs.storelocatorplus.com/troubleshooting-large-scale-exports/

     

    The csv file formats, make sure they are correct. I believe you are familiar with that but if you are using  Microsoft excel to convert to csv file, just make sure the csv file is readable. if you want to send me a partial example with first few lines (not all 760 lines) I will test on my test site to ensure correct format used.

    Example CSV file

     

    Note;

    Delete ProPack if you still have that installed, it should have been deactivated when you uploaded Power if you were using it on same site. it  shouldnt effect the imports anyway, it is just a note

     

    #78907
    Chris
    Participant

    Thanks for the help Cici!  I don’t have ProPack.  I’ve attached a screenshot of the plugin environment and a sample of the .csv.

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    #78910
    Cici
    Keymaster

    Hi Chris, Your CSV file is fine and it loaded into my test site  quickly.

    So I am wondering if it is your browser timing out or the server not communicating, an overzealous security measure?

    do you have a Google API browser key on your staging site?

     

    #78915
    Chris
    Participant

    Thanks, Cici.  I do have a Google API.  I’m going to have our IT team see if it’s a server issue.

    #78925
    Chris
    Participant

    The answer was overzealous security.  Our test site has an extra layer of protection that was preventing the file from uploading.  I was able to upload it directly to our production site.

    #78934
    Cici
    Keymaster

    Awesome, Thanks for letting us know Chris!  If you found our support helpful and wouldn’t mind leaving a great rating under the WP Store Locator Plus reviews I would surely appreciate it!

    • This reply was modified 1 month, 1 week ago by Cici.
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