[Cici]

Either roll back SLP to an earlier version  https://docs.storelocatorplus.com/blog/q-where-can-i-find-an-earlier-version-of-the-core-slp-plugin/

 

or upgrade to Experience Add-on.

 

Enhanced results is a legacy add-on and is no longer supported.  See announcements in INFO and news

[Cici]

P.S. I cannot log into your site url, assume it is a dev site, therefore , I cannot nspect your page to see what else you may have going on. If its a theme conflict or if youa re not using the best plugin style for your site

If you need Login support that is a paid support function. 

[Cici]

I have tried out various Plug in styles. The hide Map also works with Blank , Beside Myself, Big Map, etc etc,

In fact pretty much all of the Plugin styles that are NOT part of the Gallery style.

 

Change Plugin style to one of those Mentioned and then press save changes and refresh your page.

 

Doesn’t that work?  If it doesn’t I am not sure what you are experienceing…Is this an older domain that you just updated or are you trying this out on a new domain?

[Cici]

Please read posting guidelines, we need a screenshot preferably of your plugin environmnet and  a site URL. Did you check to see if you have checked that  the Google Maps API in our plugin are turned off.

https://docs.storelocatorplus.com/blog/google-server-key/

 

https://docs.storelocatorplus.com/blog/general-settings/

This has not been reported as an issue and there are quite a few (over 20,000) sites using SLP.

[Cici]

Ive mentioned it to him, I will remind him. Hes been working on two big projects that have monopolized his time.

 

[Cici]

Have you  EVER had a legacy Enhanced * add on or CSS before? Other than SLP base plugin? Install Janitor and see if Enhanced Map / Search / Results show up on any of the settings page.

[Cici]

We posted about the ProPack needing to be updated manually from your account back in July  and also  in answers in forums and also in the Docs site.  Please make sure you always back up your site before upgrading things, and check the release details of each version iteration, that should help avoid any future problems.  When posting please be sure to provide the posting guidelines info

 

Thanks for letting us know you figured it out

 

[Cici]

Thank Goodness you BACK UP your SITE

So many people do not back up and then start pushing buttons, and I don’t mean mine.  although that happens as well, I must be getting old.

Pages : Both ProPack and Pages are Legacy and as you know are included in Power.  You know we have been advising that eventually those legacy add-ons wont work so you either will have to make hard choice of not updating SLP or buying Power…or you might be interested in the new My SLP offerings.  (See docs)

I know the last update of Pro PAck still works but I have no idea if  Pages is going to continue to work  nor the capabilities. I will shoot Lance a message and he can answer when he gets a chance.

 

[Cici]

Please read the posting guidelines and provide your Plugin environment, a screenshot is best. You reference for a shortcode and I am not sure what that is for did someone try to add it in CSS?  Do you have any add-ons? What are the versions?  what version SLP?  The WP version doesnt really help us to help you, it is a small piece of the info needed

You have a bazillion fatal errors on your site.  That is your theme and/or site configuration, in other words it isn’t something we can fix from here.

JQMIGRATE: Migrate is installed, version 1.4.1

https://heirloomtraditionspaint.com/wp-content/uploads/pp/static/1485958240_style.css Failed to load resource: the server responded with a status of 404 (Not Found)

https://heirloomtraditionspaint.com/wp-content/uploads/pp/static/1485958240_script.js Failed to load resource: the server responded with a status of 404 (Not Found)

https://heirloomtraditionspaint.com/wp-content/uploads/pp/static/1485958240_retina.css Failed to load resource: the server responded with a status of 404 (Not Found)

2https://heirloomtraditionspaint.com/wp-content/uploads/pp/static/1485958240_style.css Failed to load resource: the server responded with a status of 404 (Not Found)

https://heirloomtraditionspaint.com/wp-content/uploads/pp/static/1485958240_retina.css Failed to load resource: the server responded with a status of 404 (Not Found)

 

[Cici]

@ Sandra   ProPack is compatible with SLP 4.7.4. If all you want to do is export your data you do not need the Power add-on which includes 5 separate add-on  features and updated and improved functionality.   There is also a 30 day money back guarantee.   The author and developer has spent many hours improving the plugin and functions. Updating 20 different add-ons was not cost effective. The announcement in Dec 2015 explained the reason for letting the legacy add-ons stand on their own and to not be updated other than for security patches.  The objective is to  decrease the overhead impact on your system as well as the SLP system.

See FAQ for more info.

 

@ Elizabeth, aka timothy…Is there something you are asking ? You are  glomming on this particular post  but I do not see a question . Are you and Sandra working together on a project?  You have posted in the past and have had your questions answered expediently.  If you have a question, please post a separate forum question and we will try to help you.

[Cici]

I have tried various views, the plug in style I switched to was Default WP 2015 and then I switched to Hidden results, but the gallery styles do show the map. I suggest checking which plugin style you are utilizing and report back.  Thanks

[Cici]

Please also let us know, besides your plugin environment which Plugin style you are using. Some plugin styles will show the map upon load and others do not. I will ask Lance to take a look at it once you have provided your plugin environment and url. Thanks

[Cici]

Where are you seeing a check box for “hide map until search” . We need your plugin environment, and url , see Posting guidelines.

[Cici]

Not necessary,  I just wanted to let you know that our Premier members receive first response before the regular forums, also when I provide a link on an issue in the forum for the developer he will fix or resolve issues from Premier customers first per our pledge to provide first tier support to Premier members.

[Cici]

Pagination is a feature in Premier. I have notified Lance that  pagination is broken.  Sorry for the inconveninece

[Cici]

WHY are you not eligible to buy ProPack? I am confused about your question. There is a version 4.6.5 of ProPack and I just tested it, it is compatible with SLP 4.7.4

Please see the documentation about exporting.

If you need assistance please read posting guidelines and provide your current Plugin environment so that we can better assist you.

EXPORT TO CSVfile/

BUT if  you are moving your whole WP data  to a new site, be sure to read the best way to do this in one of the authors blogs, you can look at the sidebar on the INFO page and the menu tags, or search with keywords under INFO and NEWS). The author and developer of SLP has over 25 years of software, database, and computer technology experience  and has provided a ton oif articles and  insight , especially he shares his experience regarding things that can goboom,  bang and crash your site(S). See this in DOCS
Moving to new site

[Cici]

Answered, as the support indicates, you only need to send an email to support, you can tell us the issue in the email, otherwise we will see the order and send you a query as to what is your issue. Thank you for pointing out that the description could be better.

3 BIZ day email, means, if you pay and order support on Monday , someone in customer support will answer you or or before Thursday of that week.

As far as the rest, this is for the general forum community and I will extrapolate in a FAQ.

If you order and Pay for support on a Friday, realize that we are on the east coast. If the support request comes in at 4 PM EST, do not count the Friday nor SAT/SUN, the clock would start ticking Monday and a 3 Biz day email query or reply would be forthcoming on or before Wed the following week. There is also 1 day Bis support (email) and Troubleshooting Log in. Troubleshooting is NOT included with email support. There are criteria that need to be met, a full back up of your site , etc. before anyone from Tech support will login. Changes will NOT be made to your site. If it is an issue with something in SLP we will fix it. If it is an issue with a theme or another plugin we will not fix those but identify the root issue.

[Cici]

Susan

That view indicates that you HAVE NOT updated to the latest versions, we need a screenshot of your Plugin environment. go to your Info tab. You should be on 4.7.4 of SLP and EXPERIENCE, POWER is 4.7.1 ditto Premier. Update your plugins please, make sure you have a back up copy of your site.

[Cici]

Please read the posting guidelines, i.e. , What is your Plugin environment?
That is a very old layout and admin panel. in your screenshot. Have you been updating the plugins and add-ons?

https://wp.storelocatorplus.com/support/slp-versions/

If you are a Premier customer, any layout changes or styles are done via Experience Add-on not Power.

See the latest news blogs.

[Cici]

Make sure you have updated and if other add-ons are on your site, check those versions as well.

According to the Console Inspection of your referenced url.  Fatal error messages: ” you have included the Google MAPS API multiple times” . You apparently have another Plugin or component of your theme that is also using Google MAPS  or you have added Google MAPS API in wrong places. Read the getting started guide.

In addition ,  multiple error messages are on your site. You can check this out easily , see Troubleshooting . and FAQ

If you cannot troubleshoot yourself and need additional assistance, please go through Paid support

By inspection your site by right clicking “Inspect” and looking at “console: I saw these messages

js?sensor=false&ver=4.7.2:102 You have included the Google Maps API multiple times on this page. This may cause unexpected errors.

bh @ js?sensor=false&ver=4.7.2:102

util.js:210 Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys

eB.j @ util.js:210

util.js:210 Google Maps API warning: SensorNotRequired https://developers.google.com/maps/documentation/javascript/error-messages#sensor-not-required

eB.j @ util.js:210

http://www.ibdg.co.nz/error/default.php Failed to load resource: net::ERR_TOO_MANY_REDIRECTS

js?sensor=false&ver=4.7.2:34 This service requires an API key.  For more information on authentication and Google Maps Javascript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key

_.lb @ js?sensor=false&ver=4.7.2:34

slp.js:1330 Google JavaScript API geocoder failed with status REQUEST_DENIED

slp.js:1330 Address sent to Google: New Zealand

slp.js:1330 Map set to fallback lat/lng: -40.900557 , 174.885971

[Cici]

Lance is phasing out some of those older styles, he is adding gallery styles so that new customers can see what the locator map and results will look like via thumbnail.  But anyone who had an older style on their domain still has it.  Your response that you could not see the older plugin style, leads me to believe that you are using SLP on multiple domains and perhaps you were developing a site for a new customer and looking for that exact style,  am I correct?

I noted under your name you only have ProPAck and Tagalong. You did not include that info, in addition you had asked previous questions about Pages and I do not see that purchase anywhere.  In any case you might want to try upgrading to Experience and Power add-ons.

In the future you must attach a screen shot of your plugin environmnet as it exists todat and the url that you are reporting an issue on.  If you have multiple urls, you should be using Premier.  Premier is a better value for you since you would need both Power and Experience.   People who have multiple domains and using the SLP add-ons over and over again for new customers have been instructed to purchase a new add-on per domain,

Since that can be costly when you develop and /or design multiple sites , more than 3, the best value for you is the Premier subscription.  I strongly urge you to update your versions and upgrade. These LEGACY add-ons that are a couple of years or more old, are being phased out and will not work with future SLP updates. Example:  Enhanced Search will not work with SLP4.7.4

 

 

 

[Cici]

This was already answered by Lance on your previous posts.  I cannot tell if you are asking a new question or not. Please use a translator to verify your questions are understandable in the future.  Also every post needs your plugin environment attached.

[Cici]

That would require customization. If you would like the developer to look into your request and provide you a quote if he deems the customization project is a logical extension of current features, please send specs and details to support..You can find the customization quote form here. 

[Cici]

Dick, Thank you for letting us know.   Do you have an active Premier subscription?

If so you should be posting in Premier forums for quicker response.

 

[Cici]

I  do not have the older legacy  versions . You need to download from your account and it will provide you with the version of your add-on that is in production. You can download older versions of SLP from the directory.

https://docs.storelocatorplus.com/blog/q-where-can-i-find-an-earlier-version-of-the-core-slp-plugin/

 

That is the only option if you wish to continue to use the legacy add-ons. It is the SLP version of the base plugin that will create an incompatibility issue not the other way around.

 

Lance has an auto redirect to all the links. If you have bookmarked a page just follow the redirect.   If you provide me exactly what link you see a page not found please provide me with the link itself, thanks

 

 

 

[Author]

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