[Cici]

Please also let us know, besides your plugin environment which Plugin style you are using. Some plugin styles will show the map upon load and others do not. I will ask Lance to take a look at it once you have provided your plugin environment and url. Thanks

[Cici]

Where are you seeing a check box for “hide map until search” . We need your plugin environment, and url , see Posting guidelines.

[Cici]

Not necessary,  I just wanted to let you know that our Premier members receive first response before the regular forums, also when I provide a link on an issue in the forum for the developer he will fix or resolve issues from Premier customers first per our pledge to provide first tier support to Premier members.

[Cici]

Pagination is a feature in Premier. I have notified Lance that  pagination is broken.  Sorry for the inconveninece

[Cici]

WHY are you not eligible to buy ProPack? I am confused about your question. There is a version 4.6.5 of ProPack and I just tested it, it is compatible with SLP 4.7.4

Please see the documentation about exporting.

If you need assistance please read posting guidelines and provide your current Plugin environment so that we can better assist you.

EXPORT TO CSVfile/

BUT if  you are moving your whole WP data  to a new site, be sure to read the best way to do this in one of the authors blogs, you can look at the sidebar on the INFO page and the menu tags, or search with keywords under INFO and NEWS). The author and developer of SLP has over 25 years of software, database, and computer technology experience  and has provided a ton oif articles and  insight , especially he shares his experience regarding things that can goboom,  bang and crash your site(S). See this in DOCS
Moving to new site

[Cici]

Answered, as the support indicates, you only need to send an email to support, you can tell us the issue in the email, otherwise we will see the order and send you a query as to what is your issue. Thank you for pointing out that the description could be better.

3 BIZ day email, means, if you pay and order support on Monday , someone in customer support will answer you or or before Thursday of that week.

As far as the rest, this is for the general forum community and I will extrapolate in a FAQ.

If you order and Pay for support on a Friday, realize that we are on the east coast. If the support request comes in at 4 PM EST, do not count the Friday nor SAT/SUN, the clock would start ticking Monday and a 3 Biz day email query or reply would be forthcoming on or before Wed the following week. There is also 1 day Bis support (email) and Troubleshooting Log in. Troubleshooting is NOT included with email support. There are criteria that need to be met, a full back up of your site , etc. before anyone from Tech support will login. Changes will NOT be made to your site. If it is an issue with something in SLP we will fix it. If it is an issue with a theme or another plugin we will not fix those but identify the root issue.

[Cici]

Susan

That view indicates that you HAVE NOT updated to the latest versions, we need a screenshot of your Plugin environment. go to your Info tab. You should be on 4.7.4 of SLP and EXPERIENCE, POWER is 4.7.1 ditto Premier. Update your plugins please, make sure you have a back up copy of your site.

[Cici]

Please read the posting guidelines, i.e. , What is your Plugin environment?
That is a very old layout and admin panel. in your screenshot. Have you been updating the plugins and add-ons?

https://wp.storelocatorplus.com/support/slp-versions/

If you are a Premier customer, any layout changes or styles are done via Experience Add-on not Power.

See the latest news blogs.

[Cici]

Make sure you have updated and if other add-ons are on your site, check those versions as well.

According to the Console Inspection of your referenced url.  Fatal error messages: ” you have included the Google MAPS API multiple times” . You apparently have another Plugin or component of your theme that is also using Google MAPS  or you have added Google MAPS API in wrong places. Read the getting started guide.

In addition ,  multiple error messages are on your site. You can check this out easily , see Troubleshooting . and FAQ

If you cannot troubleshoot yourself and need additional assistance, please go through Paid support

By inspection your site by right clicking “Inspect” and looking at “console: I saw these messages

js?sensor=false&ver=4.7.2:102 You have included the Google Maps API multiple times on this page. This may cause unexpected errors.

bh @ js?sensor=false&ver=4.7.2:102

util.js:210 Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys

eB.j @ util.js:210

util.js:210 Google Maps API warning: SensorNotRequired https://developers.google.com/maps/documentation/javascript/error-messages#sensor-not-required

eB.j @ util.js:210

http://www.ibdg.co.nz/error/default.php Failed to load resource: net::ERR_TOO_MANY_REDIRECTS

js?sensor=false&ver=4.7.2:34 This service requires an API key.  For more information on authentication and Google Maps Javascript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key

_.lb @ js?sensor=false&ver=4.7.2:34

slp.js:1330 Google JavaScript API geocoder failed with status REQUEST_DENIED

slp.js:1330 Address sent to Google: New Zealand

slp.js:1330 Map set to fallback lat/lng: -40.900557 , 174.885971

[Cici]

Lance is phasing out some of those older styles, he is adding gallery styles so that new customers can see what the locator map and results will look like via thumbnail.  But anyone who had an older style on their domain still has it.  Your response that you could not see the older plugin style, leads me to believe that you are using SLP on multiple domains and perhaps you were developing a site for a new customer and looking for that exact style,  am I correct?

I noted under your name you only have ProPAck and Tagalong. You did not include that info, in addition you had asked previous questions about Pages and I do not see that purchase anywhere.  In any case you might want to try upgrading to Experience and Power add-ons.

In the future you must attach a screen shot of your plugin environmnet as it exists todat and the url that you are reporting an issue on.  If you have multiple urls, you should be using Premier.  Premier is a better value for you since you would need both Power and Experience.   People who have multiple domains and using the SLP add-ons over and over again for new customers have been instructed to purchase a new add-on per domain,

Since that can be costly when you develop and /or design multiple sites , more than 3, the best value for you is the Premier subscription.  I strongly urge you to update your versions and upgrade. These LEGACY add-ons that are a couple of years or more old, are being phased out and will not work with future SLP updates. Example:  Enhanced Search will not work with SLP4.7.4

 

 

 

[Cici]

This was already answered by Lance on your previous posts.  I cannot tell if you are asking a new question or not. Please use a translator to verify your questions are understandable in the future.  Also every post needs your plugin environment attached.

[Cici]

That would require customization. If you would like the developer to look into your request and provide you a quote if he deems the customization project is a logical extension of current features, please send specs and details to support..You can find the customization quote form here. 

[Cici]

Dick, Thank you for letting us know.   Do you have an active Premier subscription?

If so you should be posting in Premier forums for quicker response.

 

[Cici]

I  do not have the older legacy  versions . You need to download from your account and it will provide you with the version of your add-on that is in production. You can download older versions of SLP from the directory.

https://docs.storelocatorplus.com/blog/q-where-can-i-find-an-earlier-version-of-the-core-slp-plugin/

 

That is the only option if you wish to continue to use the legacy add-ons. It is the SLP version of the base plugin that will create an incompatibility issue not the other way around.

 

Lance has an auto redirect to all the links. If you have bookmarked a page just follow the redirect.   If you provide me exactly what link you see a page not found please provide me with the link itself, thanks

 

 

 

[Cici]

Sorry, I tested same for export…and I am having same issue on my test site,. I have notified the developer to take a look at the export to csv function of reports .

 

[Cici]

According to the URL you are using SLP Experience 4.6.1  and Power 4.6.1 not the current versions 4.7.1

Is that screen shot from a  staging site?

 

Are you on a shared host? What part of reports isn’t working? is it just the export to csv?

 

[Cici]

P.S. As of this date, the only Legacy add-on that will not work with SLP 4.7.4 is Enhanced Search…All of the other versions that are currently in production as of todays date work as long as you have updated WP and assuming your theme is following best WP practices, with updated jquery.

We cannot be held accountable for poorly written themes or other plugins. SLP works with ALL of the free WP themes. SLP has been tested to be compatible with latest Wp. SLP uses WP best practices.

[Cici]

The information about all of the above has been published in countless posts, in documentation, in the forums.

The changes coning was first posted in Dec 2015, then again in January 2016, then again (a few times specifically about ProPack) in July 2016 and then again January 2017 (where the clear out your bookmarks was noted).

We are constantly updating, improving  and moving forward. We are adding services, we are adding features (Premier subscription gets you all that and more features and functionality) the developer has also a new SaaS project and offering.  He changed  the site domain to differentiate between the WordPress StorelocatorPlus and the MY SLP SAAS store locator.

See documentation here

 

You should have downloaded the latest version of ProPack and Tagalong from your account  back in July.  See versions here.

If you want to ensure all the add-ons will continue to work with newer versions of SLP, you should purchase Power, Experience or better value for those….Premier subscription

 

The add-ons will always work with the version of Store Locator Plus that was available at the time you purchased the add-ons.  The individual add-ons called Legacy will eventually stop working. This has been announced throughput the past  year.  There is too much overhead and inefficiencies of the softwareto continue to maintain 20 add-ons. It is not cost effective and not efficient. Some of those add-ons date back 5 years and do not work as well in the current environment. Just as WordPress is contsantly updating we must as well.

If  you do not want to make your site using SLP the best it can be, and you still want the outdated add-ons, then you should not update SLP beyond 4.7.2

Please note:

The best way  to keep informed about the technology and improvements and new releases is to subscribe to the RSS feed, follow us on Twitter or follow us on FaceBook or Google+

If  functionality and appearance of your  site is important to you, or if  you developed a site for someone else, you should keep versions updated.

 

[Cici]

Normally I wouldn’t answer this forum question without asking you to read the posting guidelines and provide your PLUGIN ENVIRONMENT

But since you posted in Premier and I already looked at your site… as answered in Premier forum

You have a theme and a plugin that has a simple map built in and it is overriding anything in SLP .

You cant have two mapping plugins on same site. One has to rule the world (map) .

[Cici]

Hello toon.

its  where it always was, just scroll down a little under View see attached screenshot  The back end under view looks different with new Galley Styles added, see under View/Plugin style, drop down menu…select.

 

[Cici]

I cannot stress enough to EVERYONE. We need your PLUGIN ENVIRONMENT . Not everyone has Exact same configuration, themes, plugins, versions, add-ons, settings etc etc so glomming onto someone else s post is absolutely a waste of everyone’s time, especially if you do not see their versions, themes and site url posted.  Neither of the center map at posts have provided me with a screenshot of  your  SLP plugin environment, WP version, PHP, MYSQL all the info that is shown under the INFO /Plugin enviroment tab. That in the least is useful since it could be a simple version control issue.

Glomming and lack of information  makes is virtually impossible for me to figure out what is going on without spending countless hours researching your site.

Please anyone who is reading this, do not glom onto someone elses post by saying “me too” unless it is very generic. i.e example the bug that was reported from the base plugin SLP 4.7.3 and posted on the WP plugin directory support forum that showed the words add_on.  That is generic and we found the bug before anyone posted it by testing on my site as well.

there are thousands of settings in SLP and WP combinations

Please keep this in mind. It helps not just you but others who may read your post.

Also , as a reminder, we have paid support for individual site troubleshooting if you need additional help.  I am doing this non gratis so I appreciate those who follow the posting guidelines

 

[Cici]

MEGAN

you have this on your site it appears to be built into your theme and it is creating havoc with your site; It is totally overtaking SLP .

#sitemap

It has a default lat and long .

var default_lat = 44.968684;
var default_lng = -93.215561;
var default_radius = 10;
var zoom_level = ’10’;
var map_width = ‘100%’;
var map_height = ‘350px’;
var special_text = ”;
var units = ‘mi’;
var limit = ’20’;
var plugin_url = ‘http://www.earthworksaudio.com/wp-content/plugins/simplemap’;p;

/*
Theme Name: Light
*/

#simplemap {
border: 1px solid #999;
color: #000;
}

#simplemap img {
background: none !important;
padding: none !important;
max-width: none !important;
max-height: none !important;
border: none !important;
}

#simplemap a {
color: #00c;
background: none;
text-decoration: none;
}

#simplemap a:hover {
background: none;
text-decoration: underline;
}

#powered_by_simplemap {
font-size: 0.75em;
text-align: right;
color: #999;
}

#powered_by_simplemap a {
color: #999;
text-decoration: underline;
}

#powered_by_simplemap a:hover {
text-decoration: none;
}

#searchForm {
text-align: left;
}

#searchForm input#addressInput {
width: 250px;
}

#searchForm input#addressSubmit {
width: auto;
}

#searchForm select {
width: auto;
}

#searchForm p {
margin: 10px auto;
}

#map_search label {
float: left;
}

#map_search .float_text_left {
float: left;
padding-right: 5px;
}

#simplemap-updating {
display:none;
background:#fff;
color:#000;
vertical-align:middle;
text-align:center;
}

#simplemap-updating img {
vertical-align:middle;
text-align:center;
}

 

[Cici]

@Meghan

 

In order for us to assess and troubleshoot and assist, could you be specific,. I need your plugin environment. See posting guidelines

[Cici]

Ok, I didnt notice that. That is the change in WP codex from a while ago

[Cici]

Ok, Thats why I couldn’t find you. Am answering email and when we resolve will post here too. BTW if there were ever any of the Legacy add-ons still in your WP plugins please delete them in their entirety.

[Author]

Posts