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Viewing 25 posts - 1,851 through 1,875 (of 2,706 total)
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  • in reply to: BUG?! Assigned categories vanish when locations are updated! #45229
    Cici
    Keymaster

    Wolfram, Can you use Janitor and tell us exactly what the option settings are under Power and see if you ahve any legacy settings showing up? i.e. did you have tagalong before?

     

    I tested on my site. I added a new category, I assigned that category to a location under Lactation manager, I thenlooked at my page with results and searched for that new category, I received the result with that one category instantly.

    I then went under Location Manager, I edited the location category to another existing category. I saved ad refreshed, went to the map page and searched for the newly assignmed category and the location was showing correctly as the newly assigned category.

     

    So I guess we need to know

    1) Do you have any legacy settings under Tagalong

    2) Where are you changing or editing the category?  Are you editing it under settings or taxonomy or under the Location Manager or as an import?

    Lastly, (I maybe reaching here but I noticed the title Experience was translated and the title for power in your posted plugin environment was not)

     

    I noticed your Experience add-on title has been translated. Is everything in Power being translated in German (I believe its German correct me if I am wrong)  If so check under loco- Translate or Translate Locations under Translate org to see if your language is translating.  I’m reaching here on that, only because taxonomy and categories is WordPress

    If you check Power and if it needs to be translated, and if you translate it for SLP Lance will comp you with a Premier plugin (not the subscription just the plug in) See the link below:

    https://docs.storelocatorplus.com/blog/translating-store-locator-plus/

     

     

    In that case please contact us and send the file to contact us support.

    in reply to: SLP Was Working, Now Isn't! #45210
    Cici
    Keymaster

    I do not understand what you mean by bought SLP?  It is a free plugin.  Add-ons must be purchased through this site. If you upgraded to 4.7.6 SLP you must update POWER and EXPERIENCE add-ons to 4.7.6 if you have those.

    https://wp.storelocatorplus.com/support/slp-versions/

     

    Please follow posting guidelines and provide the information requested regarding your Plugin environment and site url

    in reply to: Split: result go to a link to SEO store page #45209
    Cici
    Keymaster

    But this isn’t the “click on the map info bubble” that I thought you were asking about.  The Post from a year ago is no longer valid because of the amount of changes.  You are clever and understand html and css…lots of people out there do not understand and try to customize their own solutions, so there are tutorial videos . Thanks fir taking the time. You can also create a tutorial videoon you tube and mention WP SLP that would be amazing.

     

    Thanks

    in reply to: BUG?! Assigned categories vanish when locations are updated! #45207
    Cici
    Keymaster

    SLP 4.7.6 has been released for production.  When you update SLP to 4.7.6 you will be required to update POWER and EXP  to version 4.7.6  I havent had a chance to do a post, Busy with elderly parent. Please let us know if after updating you experience any issues. Make sure to include your plugin environment and the url that you are having problems with in each post as you have been doing. Thanks

    in reply to: How Do I Export a CSV? #45205
    Cici
    Keymaster

    I am not sure what you currently have for add-ons.  Some people still use the Legacy add-on ProPack but we cannot guarantee ProPack will be compatible with future updates to SLP so we suggest the Power add-on. .  We have two documentation sites that answer questions regarding what to buy for certain functionality and features…Here and under FAQ  What to buy.

    Power add-on allows for exports to a csv file.

    in reply to: janitor no longer works #45191
    Cici
    Keymaster

    I cannot help you when you do not post your plugin environment per posting guidelines , versions etc. Please read the posting guidelines. I use Janitor and it worked for me.

    in reply to: Change the results layout #45190
    Cici
    Keymaster

    You need to do that in the Results layout. but I am not sure what you are referring to as far as doing it in a modal . we do not live chat with phone numbers, Add-ons have a 30 day refund period. If you need additional support or customization that is a paid support option.

    in reply to: BUG?! Assigned categories vanish when locations are updated! #45189
    Cici
    Keymaster

    I will mention to Lance, he is working on another bug that has to do with some center map at when associayed with other functions. He is preparing and testing SLP 4.7.6 for release. I haven’t seen this particular one so thank you and I will mention it to Lance

    in reply to: sl_url clickable – custom label – #45188
    Cici
    Keymaster

    Hi Frank,

     

    What appears in the map info bubble has limitations as determined by Google. Therefore we are limited as to what can  be customized in the map info bubble as labels or clickable anything besides website and directions. I will ask the developer next time we have a meeting if he knows of any work around but as a norm anything that is customized out of the ordinary would be part of the Premier subscription feature (like hiding Google icons as an example)

    Sorry I cant help with this one.

     

     

    in reply to: Missing Results Features after upgrading to latest version. #45122
    Cici
    Keymaster

    You do not show in the screenshot anything with Enhanced Results or the Experience Add-ons, those are the only two add-ons that allowed you to change order by in the  results other than closest farthest…that hasn’t changed.  Enhanced results is legacy and will not work properly with newer versions of SLP so you will need Experience Add-on.

    After I saw something that was referencing SLP widgets…I thought  you must  have outdated Legacy add-ons but have them deactivated   since  I couldn’t  quite see what is going on with your site ,  I then went into our orders pages and saw you had  a lot of “pending incomplete orders”  but then did see a completed transaction for the Experience add-on  but it wasn’t showing up under your “My account/Downloads” page in SLP so I added it back to your account.

    🙂

    Mystery solved.

    You must have purchased it when it was a renewable subscription which we have since done away with.  Now that I have added it back to your account, Download and update to the latest version and you should have all of that  functionality back.

    p.S. Since you have ProPack and Tagalong, and those are both Legacy add-ons ,  you should update to the Power add-on.  If you have Power and Experience the better value is Premier subscription. If you write to me in support and reference this conversation I will see what I can do for you on a discount for Premier since you purchased Experience already.

     

    I hope this has been helpful,  sorry for  the snag in your account.

     

    in reply to: Change the results layout #45121
    Cici
    Keymaster

    That is part of the Experience add-on

    in reply to: Featured entries on map #45120
    Cici
    Keymaster

    Hi Wolfram , We may have to divide the question on two posts, sorry.

     

    You can change the ALWAYS show featured under Experience, but then select ONLY show if in radius and adjust radius default to a lower number should do the trick.

    https://docs.storelocatorplus.com/blog/featuring-locations-top-of-results-and-highlighting/

     

    as far as Pages…see the docs for Pages I do not use Pages so may not be the best person to answer the question. I am pretty sure that  can be done with your page template and short codes.

    https://docs.storelocatorplus.com/blog/generating-store-pages/

    If you still have a question after researching the docs site about Store Pages could you post it as separate post?  thanks

     

    in reply to: Reports Not Exporting to CSV #45119
    Cici
    Keymaster

    Sorry It is on his to-do list. Send an email to support and I will see if I can add it again that way

    in reply to: Search Bar Widget #45118
    Cici
    Keymaster

    I gave you the link for documentation, what are you asking for?  The code?  You can see it with developer tools  it is open source

    in reply to: Hide List That Appears Below/Side of Map #45117
    Cici
    Keymaster

    Location Sensor is part of the Power add-on

    in reply to: Firefox Radius Error #45116
    Cici
    Keymaster

    Tjhats strange, I just tested someones sites using firefox and it worked beautifully. Perhaps it is your Browser behavior in swedish?? Its not as if Lance writes different codes for each browser…Perhaps its the version?  Have you tested or checked it with Browser stack?

    in reply to: Determine the Fields in the search result #45115
    Cici
    Keymaster

    We need the info required under the Posting guidelines…a screenshot like the one you provided  doesn’t help and is not what is required for us to be able to assist you

    Results, appearance and layouts can be obtained with the Experience Add-on

    in reply to: New map design error and help #45113
    Cici
    Keymaster

    Pianni,

    Could you please post in Premier forum if you still have an active subscription?  I do not recall if you ever signed up for one, I believe you were comped because of all the help and translations. But in order to get all the latest updates please contact us to see how we can work with you.

    Also if you found a bug please notify Lance on the Slack channel. If you have a premier subscription you can get an invite to Slack.

     

    Cici
    Keymaster

    I  do not understand your questions. First please follow the Posting guidelines and see what info we need, versions, site url etc. in order for us to assist you.

     

     

     

    in reply to: Hide List That Appears Below/Side of Map #45077
    Cici
    Keymaster

    Experience Add-on

     

    Allows you to hide results list as well as CSS

     

    Results Panel settings

    in reply to: Search Bar Widget #45046
    Cici
    Keymaster

    Widgets has not been updated and is not going to be updated as it is now part of the Experience Add-on..

    The new Widgets feature is part of the Experience Add-on.

     

    See the Documentation about the New Locator Widget that works with the expanded search, results, and map functionality.

    in reply to: Extended Data Fields #45034
    Cici
    Keymaster

    DeBaat has been moving.   He lives in the Netherlands and I believe has another job besides doing the WP plugins or add-ons so there is a bit of a lag. Extended Data Manager is a third party add-on by DeBaat. He has been notified that he needs to update his code to work with latest versions of SLP.

    DeBaat has his own forum Third Party add-ons. For EDM please post in that forum.

     

    As far as Power add-on. We have not received any info regarding that it is  not working.

    You mentioned you had ProPack before.  The latest version of ProPack has been working with  version 4.7.4 of  SLP. The Power add-on works better and more efficiently but also added other functionality that was in Tagalong, Pages and Contact extender, so it was actually 4 plugins that were replaced with Power.

    The process was announced in July 2016 to manually update from your account. ProPack version is now up to 4.6.5   please check  the documentation site, i.e steps to take. We  cannot guarantee it will work with Future SLP updates. It is a legacy add-on.  Regular news feeds are posted with changelogs. Please follow the news page, or follow us on Twitter, Facebook or Googleplus for important update information.

    When posting in the forums please provide your plugin environment and your site URL. I see that you have also been emailing support. Asking questions in the forum is preferable then a back and forth exchange via email, especially if there are any errors to report. The forums helps everyone and is more efficient

    Could you provide the required info per the posting guidelines.

     

     

     

    in reply to: Pages Layout (Power Plugin) #45020
    Cici
    Keymaster

    Wolfram,

    Please provide screenshot etc of plugin environment for this post  as well as your site url. as mentioned  in my response to your other posts. ( See posting guidelines)

     

    I have asked Lance to look at your  question when he has time . (he is in the middle of a large project for a client).  Since I noticed your site is in German (?) I do not want to venture a guess…are you also using the Experience plugin? Experience is where you effect Appearance and layout

     

     

    thanks

    in reply to: 'No locations found' Text will not translate #45011
    Cici
    Keymaster

    Don’t get Lance started on WPML.  Lance has been working with them over the past year and they have not been very responsive, he has been beating his head against the wall to get them to resolve some simple issues on their end.

    in reply to: Hide map until search #45008
    Cici
    Keymaster

    The SEO Pages?  That would be done with your Page Template using basic HTML…if you have another question about Power or Pages, yes please start a new thread with the Plugin environment (I am not always the one that answers, sometimes Lance answers and he will not know or recognize the name on the post as having recently posted)

    See Docs on that here SEO Pages

     

    Thanks for posting your solution

    If you have both Power and Pages,  EXPERIENCE add-on why don’t you opt for Premier?  You get a bigger bang for the buck, more features, more plugin style versatility , latest versions and updates  and I can provide you a coupon if you send me an email to support@ ( See contact us page ) as long as you bought the last two add-ons less than a year ago.. And you would post in Premier forum, Premier has first dibs on support tier, and you can request to be  invited to the Slack channel where the developers discuss what they are working on, and a chance to chat direct to the developer and author…just a thought.

Viewing 25 posts - 1,851 through 1,875 (of 2,706 total)