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it may be best but if you inspect the page on the link you provided you see this FAILURE
js?v=3.exp&ver=1497539285:96 You have included the Google Maps API multiple times on this page. This may cause unexpected errors.
Have you added the Google MAP API in multiple places or is another plugin also using the Google MAP API or possibly the theme?
Review the developers post, scroll down to Servers here.
He has a lot of experience about shared hosts, servers, etc. You might want to check out the MY.SLP.com plans and see if that is a viable alternative for you as well
Please follow the posting guidelines and provide your plugin environment. I cannot tell what versions, add-ons etc you are using.
This issue has been resolved from SLP standpoint . Apparently it was from your database naming convention and errors arose when someone or another programmer was moving /transferring to new site. The developer has been working with you one on one on tis issue. This topic will be closed
Janitor is fine,
ProPack is a Legacy Add-on and will not work with SLP version 4.7.11. You would either have to update to Power 4.7.11 or , if you have both Experience and Power it would be advantageous for you to become a premier subscriber and get it all , i.e add-ons and features and exclusive functionality not available with any of the other add-ons. If you recently purchased either Experience or Power add-ons (in the last 60 days) you can email support and request a coupon to receive a discount (for equal value if you purchased in last 30 days).
I do not understand, what exactly do you mean by “we did previously” . You changed Web hosts? Is your IP address the same? Have you checked to see if your hosts is blocking the AJAX jquery?
(See info in documentation on that….”It is common for web hosts and system administrators to disable the built-in WordPress AJAX processing. Store Locator Plus requires AJAX to be enabled. This typically manifests itself with the AJAX call to the admin-ajax.php script not executing.” )
https://docs.storelocatorplus.com/blog/search-and-results-not-loading/
Please provide your site url where you are having issues. We cannot inspect or test or troubleshoot without it. It is impossible to second guess all of your other settings and plugins. If you do not wish to share the info in the forum you can opt for email paid support. We have not had any other reports from sites saying they could no longer use the Experience add-on the way that it was designed so something must have been changed on your site besides updating. If your site requires further debugging beyond what is customarily done and if you need the developer to troubleshoot your site there is also an option for that under support.
Further explanation in documentation on how to use those functions.
The ” Hide radius” feature was added to Experience and allows you to disable the radius limitation, effectively allowing the product to show all locations regardless of distance. This helps resolve some of the issues, but in the case noted above it may still show locations outside of the state, especially if your limit on number of results returned is a high number or a particular state has one or two locations. As an aside: it is recommended that you hide your radius selections when this feature is enabled.
In discrete search mode the data is filtered to match EXACTLY with the data selected on the drop down menu. If the user chooses the city drop down (it shows city plus state to avoid confusion in like-named cities) it will ONLY show entries in the database that match the city and state exactly as displayed. If the user selects a country or state then it only shows either the locations in the specific country or the specified state. Locations outside of those selected will not be shown. This mode works best if the “ignore radius input” is active. If you do not wish to ignore the radius on ALL searches then having a large default radius is prudent as the discrete mode will start by placing the “search from here” marker in the middle of the city, state, or country being selected. In a large state such as Texas this may not return ALL of the results in Texas if your default radius is set to 50 miles.
https://docs.storelocatorplus.com/blog/store-locator-plus-discrete-searches/
Put either city or state as hidden, you cant use all three at same time. Or you can use the WIDGET part of the Experience add-on and it will show all three to select from. Are you asking people in the label section what to input on city? If not then there is no reason to show them city unless you only want them to be able to search in the city
Update EXPERIENCE to 4.7.11
You do not have it activated so thats why you cant make changes. Delete the ENHANCED SEARCH add-ons they are replaced by Experience Add-on, anything that began with ENHANCED is legacy and needs to be deleted as EXPERIENCE add-on replaced them.
Production means it is released and is the version you should be using. Update Power to 4.7.11 and SLP to 4.7.11
Experience Add-on.
See the documentation under FAQ, this page explains the conversions
If you are going to purchase both Experience and Power add-on your best option is to become a premier subscriber. You will also have first tier support and new features
Could you please provide an update to this forum as the developer has been troubleshooting your site and has been inc correspondence with you about this. Basically whomever migrated your site over had some errors or the plugin you used to do this had a bug and renamed the database table, per LAnce excerpts redacted so tihers do not see your info
“you’ll note that the table prefix is NOT in proper case format.
xXxxttt is NOT the same thing as XxXxTtt
This indicates that whatever made this change was likely
done on a Windows box and the data then uploaded to a Linux box.
So , how to fix this…
You’ll need to look through the entire WordPress database for the live
site and replace all incorrect occurrences of “…………j”
with “……….” in all meta tables.
Whomever did this process incorrectly the first time should know how
to manage this replacement.
You can try WordPress CLI and do search-replace but I really wouldn’t
chance that on a live database. Here is another reason you need to
ask 1-And-1 (which I abandoned years ago for service quality issues,
BTW) to provide you with an easy way to replicate this to a staging
site and test your “patching skills” before trying to fix this on a
live system.
The other option is to export all of your location data , update it
with proper category assignments in the CSV file by hand, delete the
locator table and tagalong tables (Janitor add on can help with that),
and re-import the CSV file.
I’d also spend a few minutes figuring out how that data table name got
corrupted in the first place. That didn’t just magically happen and
our tool(s) do nothing to assign those names; The SLP add ons simply ask
WordPress “hey, what prefix are we using?” and goes with that. We
don’t make our own for any database operations; never have.”As Lance has been working with you one on one I would like to close this because too many people are glomming onto others posts and they do not all have the same issues and it is becoming confusing to readers and support to answer these issues
This post that you glommed onto was from SEP 2014,m there have been hundreds of updates to WPML, SLP and WP since then.
Therefore, could you please follow the posting guidelines and provide your Plugin environment as noted in the READ this before POSTING.
The Translation team information will show you what exactly has been translated and which fields etc for which langugae. That info is part of the base plugin, you are talking about the back end or the front end?
As far as the names address etc, that is the front end in the example you are referencing.
You either want to use a translator plugin or the Google interface in SLP by selecting the language you want to use. Under the SLP SETTINGS/MAP tab scroll down to FUNCTIONALITY under the MAP functionality select LANGUAGE you want the map info to show up . There are about 30 or 40 languages under that setting. For instance when I select Spanish I see the states and the united states in Spanish already translated, but my Find Locations Buttons and the SLP buttons are not translated. To Translate those I would use my Experience add-on as shown I translated the Find Locations and radius button to Spanish, my RESULTS are in English because they are in the US and that is the actual name of the location and should not be translated. Just as if you are visiting another country they do not show you a store or location in your language but in the language where it is actually located. Therefore if your Location is in Spain, enter it in Spanish as it is known by.
I hope this sheds some light on your question.
See attached.
Here are the topics in our Docs site depending on what you are asking for
https://docs.storelocatorplus.com/blog/using-language-files-to-help-wpml-with-gettext/
https://docs.storelocatorplus.com/blog/countries-and-languages/
You can use Tags and Categories together . I just tested it and added under Settings/search the radio button (same as checkbox) for the list of tags. You would want to set the Search Form Tag Input as radio button and “Add All To Tags Dropdown”
I also have the category drop down and get the combo when I search. Excuse the formatting, I did not reformat my style the way you would want yours to look
To change the locator appearance requires the Experience add-on.
If that is not sufficient the developer could talk to you about a customized solution (requires Premier). Send an email to support with an example of a site url that you want to see.
Additional formatting and styles do exist in Premier. it works the same way, allows for a this and that combination, allows for a Single/Parent.
See the video
If you mean after you click you need to check your results radius settings. You want to disable initial directory. Not sure if I understand your question. You only want the locations to show for the state or city they searched in results. Disable initial directory, set default radius higher.
They can search by city or state or country but all 3 together will confuse the logic of the system . That is why the city also shows the state with it, you cannot have them select a city and a state that does not belong to the city associated with it in your locations database.
You might want to deploy the widget tool so behind the scenes they are redirected to a map page with only that State or Country criteria. More info in docs site
Additional Auto guess features are built into the premier add-on
Under city setting is correct, use drop down address input or discrete.
Under State use dropdown discrete
Under country use dropdown discrete
Make sure you click the green save box on upper right of your page and when you check the site url, refresh your page
You want Parent/child hierarchy but you also want a mix and match of unlike categories?
Review the Premier subscription info to see if that table data hierarchy will solve their needs.
https://docs.storelocatorplus.com/blog/putting-results-in-a-table-format/
Additional features for Categories with built-in complex logic for parent /child drop-downs to be displayed in your search form are available only with the Premier subscription. A tutorial video on the SLP YouTube Channel is available for this additional feature with premier.
If you mean when a visitor visits your site, that is still WPML or similar platform add-on.
See
https://docs.storelocatorplus.com/blog/using-store-locator-plus-on-multilingual-sites/
and also for more info.
https://docs.storelocatorplus.com/blog/countries-and-languages/
There are a variety of styles available to you under the Settings/View tab. If there are none that fit what you would like to see exactly or that you need to work with your theme, you can use CSS to change line items, fonts colors etc. Basic knowledge of html is required. You may also use the Experience Add-on to change the locator layout .
To change the Search form Style see docs page here. ( I think that is what you are looking for if you want it on the click here to search) .
To change the RESULTS settings and appearance see the docs page here.
If you need a customized solution or additional features and functionality, that would be under the venue of the Premier Subscription which also provides you with dibs on customized layouts, Gallery plugin styles would be created for you when the developer adds more content or has free time to add styles.
Krista, Looking back at your previous topics. You are a web designer/developer and are using the add ons but have not purchased the SLP multi site license as a Premier subscriber. You also have errors on your site that are not from SLP. Nonetheless , you can write to support about a refund, (they will have to clear it through the developer who may have additional questions for you)
Please, Start a New post and follow the posting guidelines, i.e. your Plugin environment, etc. I was out for a week for my mothers funeral and I do not know where you are at or which question you are now asking but the topic title that your add-ons will not activate is no longer applicable correct?
Please note that Email questions and forum posts can take up to a week to see a response here. We do not have full time support staff to answer all the questions and your questions keep changing so , to be fair you asked the new question only 2 days ago.
So If you could start a new post it would help.
Please read the Posting guidelines and provide the required information.
A lot of things can effect location sensor including the security of your site. If you had ProPack (it is a LEGACY add-on and no longer supported) and updated SLP recently, ProPack would have been disabled and you either need to buy the Power add-on or roll back. See other forum posts on that subject or read the resolution in docs site
https://docs.storelocatorplus.com/blog/store-locator-plus-featured-add-ons-versus-legacy-add-ons/
@ Amanda,
Please provide the actual PAGE url where you have the search by whichever.
You should use one or the other not both. See the docs site about tags vs categories
For instance you can use the Parent child hierarchy in the taxonomy under the categories manager. If you are ranking under categories that will also effect which comes up when a search is being performed which comes up first.
Also search the Power Key word in the docs site menu or tags or categories to make sure you have the Locator Layout set up correctly. For instance
Troubleshooting is in our documentation.
https://docs.storelocatorplus.com/blog/search-and-results-not-loading/
Is this your current site or the old one because you are still getting the invalid Google API key warning,
util.js:220 Google Maps API warning: InvalidKey https://developers.google.com/maps/documentation/javascript/error-messages#invalid-keyinspect your page with any browser by right clicking and using Inspect
Check to make sure ANY and all of your plugins or YOUR theme (Avada) are current including WooCommerce and using jquery 1.12 or higher
http://amantii.com/dealer-locator/
You do not have a secure site so Google will not allow the auto-location sensor (with Power add-on) where the visitor is located adn nearest to them. You need to look at the default radius again, perhaps when you switched to kilometers your settings needed to be changed.
When I searched on your site 29464 which is in SC and used 7500 km I saw locations in Canada and Europe.
if all your locations are in Canada and Europe , you may want to add instructions in the Search Box or use the Experience add-on to allow for discrete searches and/or a Widget drop down with the city or area to choose from by state, province or country.
See documentation for Search and Results
‘
It shouldn’t be automatically checked:
under Settings/MAP/Functionality There is a box that says Use scrollwheel to zoom…you want to make sure that is unchecked.
When posting in the forums please be sure to follow the Forum Posting Guidelines and provide the information (including your plugin environment) so that we can assist you.