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Please provide the information requested. Read Posting guidelines. i.e. versions, site url and add-ons?
You may need customization to accomplish the task. The developer has developed some add-ons to work with WooCommerce and may be able to develop a work around.
Customization projects require 1) Premier subscription
2) Contact the developer with exact specs. 3) Your staging or development site with full back-up
Thanks for letting us know Kathleen, th developer is working on updates to SLP before he can release. Update will be 4.8 , ditto all of the other add-ons and Premier will also be 4.8. But do not update without making sure you have a full back-up. Some of the older settings are behaving differently. He is using the new smart options. What you have relayed could fall into the Old legacy settings. If you had the layout from before the smart options were enabled it could be the issue. I will make sure to let him know. Which SLP plugin style were you using? He will add new styles that Premier customers ask for so if you are using an older SLP plugin style (under settings view) he may want to look at it and reconstruct or add a new Gallery style if he hasn’t already.
You have not provided the required information in order for us to assist you. Widgets do not use the append section. That is part of the Search form section in Experience add-on. Note if you have added append to your search settings it will ALWAYS go to the country you appended , in the case you described Australia.
Please provide the information requested in the Posting Guidelines
Before we can answer your question, please provide the information about your plugin,add-ons, and your site url. as requested under the ” read :posting guidelines ” . We suggest providing a screenshot of your plugin environment which can be found under the SLP INFO/Plugin environment tab.
Thank you for your feedback, the developer has been notified and will take a look at the gallery styles to see if the href was somehow dropped from them.
I did not see a url as it was not shown as a hyperlink
Which Gallery style? There are quite a few.
You have not provided me with a url so I cannot test it myself. The developer will need your url to see if it is something unique in your styling or theme.
he also asked me if 1) you tested the clickable phone number by trying to dial it from a mobile phone and 2) the site is deployed on an approved mobile browser?
The NEWS was about server options since you said “lets wait” it was onyl to provide you some feedback. Since we are doing show and tell, I am attaching screenshots of my settings and the discrete filters, all 3 are working as described on my site. Also in the back end user interface you will see all types of documentation written into the panels settings themselves. when you highlight a certain line , such as allow selector or discrete filters it tells you what it does … such as “should I allow selector or disable selector” there is an explanation in the box to the right telling you exactly what it does,
I understand you are frustrated but I am not in the back end of your site changing buttons in a multitude of ways and have no idea what you changed first ,second, third, and fourth
I went to the trouble of looking at your site url and seeing the error messages. Troubleshooting your site is not part of the support forum. If you need a developer to troubleshoot your site that is a paid support option so I will not do it again. My apologies for trying to solve your issue. You can inspect your own site by using any developer tools on any of your browsers, I assume you are a web designer, IT admin,or developer? I am none of the above and I can look at someones site and see what errors might be on their site by right clicking on the page using any browser.
I have identified this as an issue to the developer. Could you provide me with which plugin style you are using?
Thanks
See Lances NEWS Posts here
See Lances NEWS Posts here
it may be best but if you inspect the page on the link you provided you see this FAILURE
js?v=3.exp&ver=1497539285:96 You have included the Google Maps API multiple times on this page. This may cause unexpected errors.
Have you added the Google MAP API in multiple places or is another plugin also using the Google MAP API or possibly the theme?
Review the developers post, scroll down to Servers here.
He has a lot of experience about shared hosts, servers, etc. You might want to check out the MY.SLP.com plans and see if that is a viable alternative for you as well
Please follow the posting guidelines and provide your plugin environment. I cannot tell what versions, add-ons etc you are using.
This issue has been resolved from SLP standpoint . Apparently it was from your database naming convention and errors arose when someone or another programmer was moving /transferring to new site. The developer has been working with you one on one on tis issue. This topic will be closed
Janitor is fine,
ProPack is a Legacy Add-on and will not work with SLP version 4.7.11. You would either have to update to Power 4.7.11 or , if you have both Experience and Power it would be advantageous for you to become a premier subscriber and get it all , i.e add-ons and features and exclusive functionality not available with any of the other add-ons. If you recently purchased either Experience or Power add-ons (in the last 60 days) you can email support and request a coupon to receive a discount (for equal value if you purchased in last 30 days).
I do not understand, what exactly do you mean by “we did previously” . You changed Web hosts? Is your IP address the same? Have you checked to see if your hosts is blocking the AJAX jquery?
(See info in documentation on that….”It is common for web hosts and system administrators to disable the built-in WordPress AJAX processing. Store Locator Plus requires AJAX to be enabled. This typically manifests itself with the AJAX call to the admin-ajax.php script not executing.” )
https://docs.storelocatorplus.com/blog/search-and-results-not-loading/
Please provide your site url where you are having issues. We cannot inspect or test or troubleshoot without it. It is impossible to second guess all of your other settings and plugins. If you do not wish to share the info in the forum you can opt for email paid support. We have not had any other reports from sites saying they could no longer use the Experience add-on the way that it was designed so something must have been changed on your site besides updating. If your site requires further debugging beyond what is customarily done and if you need the developer to troubleshoot your site there is also an option for that under support.
Further explanation in documentation on how to use those functions.
The ” Hide radius” feature was added to Experience and allows you to disable the radius limitation, effectively allowing the product to show all locations regardless of distance. This helps resolve some of the issues, but in the case noted above it may still show locations outside of the state, especially if your limit on number of results returned is a high number or a particular state has one or two locations. As an aside: it is recommended that you hide your radius selections when this feature is enabled.
In discrete search mode the data is filtered to match EXACTLY with the data selected on the drop down menu. If the user chooses the city drop down (it shows city plus state to avoid confusion in like-named cities) it will ONLY show entries in the database that match the city and state exactly as displayed. If the user selects a country or state then it only shows either the locations in the specific country or the specified state. Locations outside of those selected will not be shown. This mode works best if the “ignore radius input” is active. If you do not wish to ignore the radius on ALL searches then having a large default radius is prudent as the discrete mode will start by placing the “search from here” marker in the middle of the city, state, or country being selected. In a large state such as Texas this may not return ALL of the results in Texas if your default radius is set to 50 miles.
https://docs.storelocatorplus.com/blog/store-locator-plus-discrete-searches/
Put either city or state as hidden, you cant use all three at same time. Or you can use the WIDGET part of the Experience add-on and it will show all three to select from. Are you asking people in the label section what to input on city? If not then there is no reason to show them city unless you only want them to be able to search in the city
Update EXPERIENCE to 4.7.11
You do not have it activated so thats why you cant make changes. Delete the ENHANCED SEARCH add-ons they are replaced by Experience Add-on, anything that began with ENHANCED is legacy and needs to be deleted as EXPERIENCE add-on replaced them.
Production means it is released and is the version you should be using. Update Power to 4.7.11 and SLP to 4.7.11
Experience Add-on.
See the documentation under FAQ, this page explains the conversions
If you are going to purchase both Experience and Power add-on your best option is to become a premier subscriber. You will also have first tier support and new features
Could you please provide an update to this forum as the developer has been troubleshooting your site and has been inc correspondence with you about this. Basically whomever migrated your site over had some errors or the plugin you used to do this had a bug and renamed the database table, per LAnce excerpts redacted so tihers do not see your info
“you’ll note that the table prefix is NOT in proper case format.
xXxxttt is NOT the same thing as XxXxTtt
This indicates that whatever made this change was likely
done on a Windows box and the data then uploaded to a Linux box.
So , how to fix this…
You’ll need to look through the entire WordPress database for the live
site and replace all incorrect occurrences of “…………j”
with “……….” in all meta tables.
Whomever did this process incorrectly the first time should know how
to manage this replacement.
You can try WordPress CLI and do search-replace but I really wouldn’t
chance that on a live database. Here is another reason you need to
ask 1-And-1 (which I abandoned years ago for service quality issues,
BTW) to provide you with an easy way to replicate this to a staging
site and test your “patching skills” before trying to fix this on a
live system.
The other option is to export all of your location data , update it
with proper category assignments in the CSV file by hand, delete the
locator table and tagalong tables (Janitor add on can help with that),
and re-import the CSV file.
I’d also spend a few minutes figuring out how that data table name got
corrupted in the first place. That didn’t just magically happen and
our tool(s) do nothing to assign those names; The SLP add ons simply ask
WordPress “hey, what prefix are we using?” and goes with that. We
don’t make our own for any database operations; never have.”As Lance has been working with you one on one I would like to close this because too many people are glomming onto others posts and they do not all have the same issues and it is becoming confusing to readers and support to answer these issues
This post that you glommed onto was from SEP 2014,m there have been hundreds of updates to WPML, SLP and WP since then.
Therefore, could you please follow the posting guidelines and provide your Plugin environment as noted in the READ this before POSTING.
The Translation team information will show you what exactly has been translated and which fields etc for which langugae. That info is part of the base plugin, you are talking about the back end or the front end?
As far as the names address etc, that is the front end in the example you are referencing.
You either want to use a translator plugin or the Google interface in SLP by selecting the language you want to use. Under the SLP SETTINGS/MAP tab scroll down to FUNCTIONALITY under the MAP functionality select LANGUAGE you want the map info to show up . There are about 30 or 40 languages under that setting. For instance when I select Spanish I see the states and the united states in Spanish already translated, but my Find Locations Buttons and the SLP buttons are not translated. To Translate those I would use my Experience add-on as shown I translated the Find Locations and radius button to Spanish, my RESULTS are in English because they are in the US and that is the actual name of the location and should not be translated. Just as if you are visiting another country they do not show you a store or location in your language but in the language where it is actually located. Therefore if your Location is in Spain, enter it in Spanish as it is known by.
I hope this sheds some light on your question.
See attached.
Here are the topics in our Docs site depending on what you are asking for
https://docs.storelocatorplus.com/blog/using-language-files-to-help-wpml-with-gettext/
https://docs.storelocatorplus.com/blog/countries-and-languages/
You can use Tags and Categories together . I just tested it and added under Settings/search the radio button (same as checkbox) for the list of tags. You would want to set the Search Form Tag Input as radio button and “Add All To Tags Dropdown”
I also have the category drop down and get the combo when I search. Excuse the formatting, I did not reformat my style the way you would want yours to look
To change the locator appearance requires the Experience add-on.
If that is not sufficient the developer could talk to you about a customized solution (requires Premier). Send an email to support with an example of a site url that you want to see.
Additional formatting and styles do exist in Premier. it works the same way, allows for a this and that combination, allows for a Single/Parent.
See the video
If you mean after you click you need to check your results radius settings. You want to disable initial directory. Not sure if I understand your question. You only want the locations to show for the state or city they searched in results. Disable initial directory, set default radius higher.
They can search by city or state or country but all 3 together will confuse the logic of the system . That is why the city also shows the state with it, you cannot have them select a city and a state that does not belong to the city associated with it in your locations database.
You might want to deploy the widget tool so behind the scenes they are redirected to a map page with only that State or Country criteria. More info in docs site
Additional Auto guess features are built into the premier add-on