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Viewing 25 posts - 1,601 through 1,625 (of 2,688 total)
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  • Cici
    Keymaster

    In case anyone else happens upon this post. Versions 4.8 of SLP and the add-ons are in production (check versions here) fixed the issues. I will close the post unless you report issue remains.

     

    Thanks for your patience and reporting the issue

    Cici
    Keymaster

    Updates to SLP version 4.8, Experience 4.8 and power 4.8.  Please update. Make sure that you have backed up your site before updating any live site

     

    https://www.storelocatorplus.com/news/backup-your-wordpress-site/

    in reply to: Search Layout and other fields gone #46436
    Cici
    Keymaster

    SLP 4.8 , Experience 4.8, Power 4.8, Premier 4.8 all released and in production. Make sure you have a full back up of your site before updating a live site.

    The features should be fixed now.

    in reply to: allow_addy_in_url #46430
    Cici
    Keymaster

    If you look at the back end under your SLP General/user interface tab and hover over the check box the full explanation is on the side.

    “If checked an address can be pre-loaded via a URL string ?address=my+town. This will disable the location sensor whenever the address is used in the URL”

    See attached screenshot of where to find the info

    in reply to: allow_addy_in_url #46429
    Cici
    Keymaster

    See the page under shortcodes here in documentation:

    https://docs.storelocatorplus.com/blog/slplus-shortcode-options/#allow_addy_in_url

     

    As a side note:

    Please note, the developer has created a new SLACK channel where the progress on updates to any  SLP add-ons are visible to  premier customers . This is a separate forum where you can cite issues and communicate with the developer or Premier support team. This is an excellent mechanism to see what is being worked on, to discuss issues and suggest resolution to, to report or see progress of  fixes, to share  ideas with the developer and his team.

    Please contact us for an invite if you do not already belong to #talk-about-slp on the Charleston Software Associates Slack channel

    in reply to: Search Layout and other fields gone #46428
    Cici
    Keymaster

    Please note, the developer has created a new SLACK channel where the progress on updates to any  SLP add-ons are visible to  premier customers . This is a separate forum where you can cite issues and communicate with the developer or Premier support team. This is an excellent mechanism to see what is being worked on, to discuss issues and suggest resolution to, to report or see progress of  fixes, to share  ideas with the developer and his team.

    Please contact us for an invite if you do not already belong to #talk-about-slp on the Charleston Software Associates Slack channel

    in reply to: Search Layout and other fields gone #46415
    Cici
    Keymaster

    No do not delete, Lance did some bug fixes to  Experience that is now undergoing testing (EXP  and SLP and Premier version 4.8.)

    If you want to try the beta version now and see if it fixes your issues we can send you the zip files or you can download them from your account under Products/Download if you  log in at the WPSLP site.

    The beta release for SLPis 4.8.beta 11 and the beta version for EXP I believe is 4.8. beta 3.

    Only test those on your dev site (but you already know that).  If the new releases do not fix the issue we can have Lance take a look at your styles.

    Note: There is a quirk in some data sets that will require you to re-arrange the header row (first row) of any  export file.  Before importing your export file back in on your new site make sure you’ve checked that the headers have not shifted, that they have correct field names as things may have changed over time

     

    in reply to: "Use Dial Link For Phone" not working #46410
    Cici
    Keymaster

    There was a bug in Experience 4.7.10 that created an issue with the initialization of  the add-on options. There will be a version update (to 4.8 ) of the base plugin and Experience, as well as Power and Premier. Please  make sure to have a back up of your site (VaultPress or JetPack)  before updating any major release. The bug may have dropped some of the layout code, testing is ongoing.

    Thanks again for letting us know of the issue

     

    in reply to: State and Country Selections Won't work #46406
    Cici
    Keymaster

    Hey Terry, the code , i.e. your attachment won’t show up in forum and will not allow me to open it  for security reasons.

    The code in the  Search locator layout would be different if we have different Plugin styles selected from the Settings/View/Gallery style.  For instance, I have changed mine back and forth a number of times during testing so not sure which one I was using in above, but I am currently using Minimal default, I also have some CSS.  (see screenshots.)

    But unless you are using an old plugin style that doesn’t work with Experience the selectors should appear.  There was a bug in the EXP add-on 4.7.10 . Since my selector was working I’m not sure whats up with your.   The Bug had to do with the way the results were working.  We didn’t see any search form layout errors, but testing is still ongoing.

    Note:

    there will be  a new version of SLP, EXP, and POWER that is being worked vigorously for release this week (hopefully). They will all be version 4.8. And the add-ons will need to be updated to 4.8 if you update the base plugin.

     

     

    in reply to: Experience Widget not adding append info #46405
    Cici
    Keymaster

    Hi Santo,

    I see that you sent an email to support. As they may have told you, just today the developer  discovered a bug in EXP 4.7.10

    he is working on updates to 4.8 which is a major update. The bug fix should work for you.

     

    in reply to: Search Layout and other fields gone #46404
    Cici
    Keymaster

    Hi Ferdinand,

    Not heard of that one . What plugin style layout are you using?  Assume skywalker? Could you double check and  if it isn’t showing the right style change the plugin style (on your staging or dev site) Did you change themes recently by any chance?

    There is a bug in Experience 4.7.10. I sat down with Lance today and he went through the Experience add-on code/updates to find what was going on. He found some issues with the initialization at start up code for experience add-on.

    It shouldn’t have effected the way the back end search layout appears though, it was strictly the front end and how those features worked/ appeared. Did  you clear the  cache after updating WP?

    I was having problems with that myself.   With old back-end appearing, but I was testing the new 4.8 beta, I do not have that issue with current production release.

    Lance has been working on new SLP 4.8 and we have been testing for past week. The new bug discovered effected other Search and results (order by) found in Experience add-on.  It is possible it has effected something on your site but I cant be sure.

    Could you be specific as to what is not working on the front end? What fields are missing?

     

     

     

     

    Cici
    Keymaster

    Hi Pete,

    No, I dont think so.

    , I sent you a separate email. Experience 4.7.10 has a bug.  The developer is fixing and updating a major release of SLP to 4.8 , as well as the  add-ons  it will be available soon I hope.

    in reply to: Search by Tags Not Working #46395
    Cici
    Keymaster

    You have not provided the information as requested in the Posting guidelines.

    Without the information we cannot help you.

     

    P.S.

     

    Do you have a Google API? Without one you will get no locations. Showing screenshots of your back end checked boxes is not a  screenshot we would need. It doesn’t help us see what is working.

    in reply to: Post to a new page from the bubble (POST and GET) #46382
    Cici
    Keymaster

    You have not provided the requested information in the Posting guidelines, we cannot assist you without this information.

    https://wp.storelocatorplus.com/forums/topic/read-this-before-posting/

    Cici
    Keymaster

    Please provide the information requested. Read Posting guidelines.  i.e. versions, site url and add-ons?

    You may need customization to accomplish the task. The developer has developed some add-ons to work with WooCommerce and may be able to develop a work around.

    Customization projects require 1) Premier subscription

    2) Contact the developer with exact specs. 3)  Your staging or development site with full back-up

     

     

     

    Cici
    Keymaster

    Thanks for letting us know Kathleen, th developer is working on updates to SLP before he can release. Update will be 4.8 , ditto all of the other add-ons and Premier will also be 4.8.  But do not update without making sure you have a full back-up.  Some of the older settings are behaving differently. He is using the new smart options.  What you have relayed could fall into the Old legacy settings.  If you had the layout from before the smart options were enabled it could be the issue. I will make sure to let him know.  Which SLP plugin style were you using?  He will add new styles that Premier customers ask for so if you are using an older SLP plugin style (under settings view) he may want to look at it and reconstruct or add  a new Gallery style if he hasn’t already.

     

    in reply to: Experience Widget not adding append info #46370
    Cici
    Keymaster

    You have not provided the required information in order for us to assist you. Widgets do not use the append section. That is part of the Search form section in Experience add-on. Note if you have added append to your search settings it will ALWAYS go to the country you appended , in the case you described Australia.

    Please provide the information requested in the Posting Guidelines

    in reply to: Show Locations on Startup #46355
    Cici
    Keymaster
    in reply to: Search Outside of SLPlus Page #46346
    Cici
    Keymaster

    Before we can answer your question, please provide the information about your plugin,add-ons, and your site url. as requested under the ” read :posting guidelines ” . We suggest providing a screenshot of your plugin environment which can be found under the SLP INFO/Plugin environment  tab.

    in reply to: "Use Dial Link For Phone" not working #46333
    Cici
    Keymaster

    Thank you for your feedback, the developer has been notified and will take a look at the gallery styles to see if the href was somehow dropped from them.

    I did not see a url as it was not shown as a hyperlink

    in reply to: "Use Dial Link For Phone" not working #46327
    Cici
    Keymaster

    Which Gallery style? There are quite a few.

    You have not provided me with a url so I cannot test it myself.   The developer will need your url to see if it is something unique in your styling or theme.

    he also asked me if  1) you tested the clickable phone number by trying to dial it from a mobile phone and 2) the site is deployed on an approved  mobile  browser?

    in reply to: State and Country Selections Won't work #46323
    Cici
    Keymaster

    The NEWS was about server options since you said “lets wait” it was onyl to provide you some feedback. Since we are doing show and tell, I am attaching screenshots of my settings and the discrete filters, all 3 are working as described on my site. Also in the back end user interface you will see all types of documentation written into the panels settings themselves.  when you highlight a certain line , such as allow selector or discrete filters it tells you what it does  … such as “should I allow selector or disable selector”   there is an explanation in the box to the right telling you exactly what it does,

     

    I understand you are frustrated but I am not in the back end of your site changing buttons in a multitude of ways  and have no idea what you changed first ,second, third, and fourth

    I went to the trouble of looking at your site url and seeing the error messages.  Troubleshooting your site is not part of the support forum. If you need a developer to troubleshoot your site that is a paid support option so I will not do it again. My apologies for trying to solve your issue.  You can inspect your own site by using any developer tools on any of your browsers, I assume you are a web designer, IT admin,or developer?  I am none of the above and I can  look at someones site and see what errors might be on their site by  right clicking on the page using any browser.

    in reply to: "Use Dial Link For Phone" not working #46321
    Cici
    Keymaster

    I have identified this as an issue to the developer. Could you provide me with which plugin style you are using?

    Thanks

    in reply to: State and Country Selections Won't work #46316
    Cici
    Keymaster

    See Lances NEWS Posts here

     

    in reply to: State and Country Selections Won't work #46317
    Cici
    Keymaster

    See Lances NEWS Posts here

     

Viewing 25 posts - 1,601 through 1,625 (of 2,688 total)