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One last question. Were you Excel to create your file? And if so were you also using Safari, MAC? There is an issue with special characters being added back in especially in their cloud excel. Try using the Google sheets and downloading that to a csv file. Lance discovered that a new update to the Excel cloud service and when importing on a MAc, files were being corrupted. As soon as they used Google sheets downloaded to csv the files uploaded without a snag.
Please let us know if you are still having issues.
The issue has been identified to the developer. Thank you for posting this issue. There have been some changes to WP and their related functionalities that may have changed some of the settings. He will work on a patch in the next Power release.
We apologize for the inconvenience. Stay tuned to the versions history for next update
Which version could you not update?
Lance fixed some things in SLP 4.9.2 due to changes that were not announced by WP when wp 4.8.3 auto updated everything. See his news Post here on developer notes.
https://www.storelocatorplus.com/store-locator-plus-4-9-2-delete-locations/
I do not see your plugin environment and do not know if you are having other javascript issues on your site. I recall last time there were some error messages..
I need the site url and current versions in order to delve into it further.The one site you had mentioned before, blue seal…has a fatal error . It is using outdated jquery
.https://blueseal.com/store-locator/?addressInput=The other site https://kentfeeds.com/purchase/dealer-locator?addressInput=52761
I do not know what version of WP you rolled back to, or if your themes or other plugins are using outdated jquery, you need 1.12 at minimum or SLP and WP will not work correctly not to mention the security patches that had been released. I am not all for auto updating WP, the developer does not advise auto updates and SLP does not do them. Every time WP has a major version release they immediately have two or three fixes and patches as a result.
I cannot troubleshoot the site as it currently exists. Sorry, I can imagine you are frustrated, the developer has also noticed issues with WP updates breaking sections of code and he has had to go back and recode portions of SLP and add-ons.
Hi Amanda, Had you used the remote file retrieval before this latest update?
WordPress cron is not exact, it executes the next time a visitor comes to your site, but if the remote file retrieval worked before and isn’t working now, I will have Lance look into that. I know he is working on some changes that effected Power with the Latest WP changes.The forums, BB press is doing something wacky. I know Lance had to update Woocommerce and Jet Pack.
Are you seeing error messages when you are trying to update SLP? Lance did some updates to SLP to 4.9.2, did you try that one or which one could you not update?
Notes from Lance’s post yesterday to address WP 4.8.3 data queries.https://www.storelocatorplus.com/store-locator-plus-4-9-2-delete-locations/
Under settings/search/category/single drop down, under category selector leave first entry empty, do not add a label. This forces people to select a category. I have attached a screenshot, remember to save and refresh after doing this.
SLP version 4.9.2 is in production and fixes the delete via icon issue
Kent was your issue resolved? Have you migrated your site recently? if so make sure all your data and WP content and libraries migrated as well ( see troubleshooting info about this subject)
The error messages I see (using browser inspect tools) is about the mixed content. Assume you migrated a site from http to https?
jquery.js?ver=1.12.4:2 Mixed Content: The page at ‘https://kentfeeds.com/purchase/dealer-locator?addressInput=52761.’ was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint ‘http://kentfeeds.com/wp-content/plugins/store-locator-le/images/icons/box_yellow_home.png’. This request has been blocked; the content must be served over HTTPS.
send @ jquery.js?ver=1.12.4:2
dealer-locator?addressInput=52761.:1 Mixed Content: The page at ‘https://kentfeeds.com/purchase/dealer-locator?addressInput=52761.’ was loaded over HTTPS, but requested an insecure image ‘http://kentfeeds.com/wp-content/plugins/store-locator-le/images/icons/box_yellow_home.png’. This content should also be served over HTTPS.
jquery.js?ver=1.12.4:2 Mixed Content: The page at ‘https://kentfeeds.com/purchase/dealer-locator?addressInput=52761.’ was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint ‘http://kentfeeds.com/wp-content/plugins/store-locator-le/images/icons/bulb_red.png’. This request has been blocked; the content must be served over HTTPS.
send @ jquery.js?ver=1.12.4:2
Mixed Content: The page at ‘https://kentfeeds.com/purchase/dealer-locator?addressInput=52761.’ was loaded over HTTPS, but requested an insecure image ‘http://kentfeeds.com/wp-content/plugins/store-locator-le/images/icons/bulb_red.png’. This content should also be served over HTTPS.
Jaap,
You have Javascript issues. If you need assistance with Troubleshooting your site to resolve your javascript issues (these are not SLP issues) , that is outside the scope of the normal forum support. That would be done through Cybersprocket . Please note the SLP Paid Troubleshooting support option would only identify your issues , which plugins or theme is causing these issues and does not fix them.
To have a developer / IT person fix those other Javascript issues on your site would be done through Cybersprocket.
Lance is in the middle of programming for a customization customer. I urge you to either hire Cybersprocket, or if you have your own IT person, ask them to find the javascript issues on your site.
Fixing other plugins or javascript (that is not part of SLP) is outside the scope of forum support unfortunately. For advanced technical and developer support, hours are available through Cybersprocket .
Did you happen to see Lances reply as well? UML shoud still work, I just don’t troubleshoot those., but it wouldn’t cause an issue with search on maps. Lance weighed in and confirmed other things are most likely interfering with Javascript preventing SLP to work properly. We have a troubleshooting docs site to explain how to check for these erros
When I viewed your site I see the errors. shown in the screen shot. I did not see SLP base plugin on the page, only the UML third party add-on. We have not been able to get DeBaat to update any of the third party add-ons , he has been unresponsive , I cannot troubleshoot that one.
But I did see you are using Foundation CSS with UML on a page. Lance discovered an issue for another customer within Foundation CSS. It was overwriting the plugin style in SLP. I do not know if that is the situation in your case but he developed a new plugin style called Metropolis to help with this.
In the meantime I have notified Lance of your issue , he will need your url that has the SLP search form and which site you are seeing the issues on
Sorry to hear you are having issues Jaap, Could you provide the site url that SLP is on so we can review? (is this the one…https://www.alpha-audio.nl/) If so I am seeing errors on the page when I inspect with Chrome.
Also which plugin style are you using? I noted that you had previously bought some Legacy add-ons like Widgets. I will send you an email about upgrades. Did you have some CSS when you had ProPack?
As far as your :
- This error shows on the top of the page – Notice: Undefined property: SLP_Admin_General::$addon in /home/sureinv7/public_html/wp-content/plugins/store-locator-le/include/base_class.object.php on line 41
We cannot generate that error and it would only show to you if you have debug mode on. We do not see a bug on that line and it would not generate an error for SLP. Were you using debug mode when seeing that error?
You have no Google MAP API on your site and seem to have a static page. I cannot see errors being generated there from SLP
But do see what your issue is after seeing some of your locations had the tel. I inspected the elements:
these result wrappers and your location boxes are inherited from div#id from your generate press and something they have added to results ouput, A
someone apparently typed in tel: number for this one location?<span class=”slp_result_address slp_result_phone”>Tel: 011 907 0069</span>
lberton – Newmarket Mall, Gauteng11.2 kmShop 23, Newmarket Mall, Cnr Heidelberg Road and Swart Koppies RoadAlberton, GautengTel: 011 907 0069Fax: 011 907 0087Under your SLP /Settings/results /appearance/ layout do you see this?class=”slp_result_address slp_result_phone”>[slp_location phone]</span><span class slp_result_address slp_result_fax”>[slp_location fax]</span></div><divbecause when I look at your site everything is being overwritten and contained in some results wrapper that is not SLP CSS . I believe it is coming from your strict rules under your generatepress theme. I have no experience with that theme but it is forcing results from the div//*[@id=”results_box_output”]Inspect your site in the browser and you will see the div css which has all the results wrappers forced under it. (I have no idea when this was generated by your site or developer or their theme or if you have a new theme or if you were using a different SLP plugin style once upon a time, but it is taking over the styling).If you switch temporarily to a WordPress basic theme and use SLP base plugin and add in your labels, email etc I bet you will see it appear as it should.<div class=“store_locator_plus generatepress”><div id=”sl_div”><div id=”sl_top”><div id=”search_box”><div id=”search_box_header”><span id=”slp_option_js_search_box_title”></span></div><div id=”search_box_form”><form id=”searchForm” class=”slp_search_form” action=”” onsubmit=”cslmap.searchLocations(); return false;”><div id=”results_box_output”>Thanks for your patience and loyalty. We appreciate customers who identify issues and who are avid supporters of the plugin. I hope this request isn’t premature but if you would like to leave a five star review about the support in WPSLP , I would appreciate it. (Im hoping to keep my job in 2018, that means letting others know we are responsive)
🙂
are using bulk delete or the trash icon? There is an issue with the trash icon that is being patched, but the bulk delete should work….unless you have too many locations on your back end screen display and your server cant handle it
@jaap, Did you have a chance to update? Are you all set?
Sorry it took so long. Lance thought he had published to production but somehow it didn’t get published. thanks for your patience
Please update POWER to 4.9.1
The last WP update had security patches and anything at all in any other plugins that have javascript errors, or in your theme will stop everything in its tracks. If you have “display locations on your SLP page at a high number and then try to do a bulk delete the WP site can never catch up with drawing the page and it will stop both export and delete. So we really need more information specific to your site.
Anything that breaks javascripts will cause SLP to fail. Your cachescripts is showing as failing. Yo and stopping the load. The reason you see SLP map and search work sometimes and not others is because there is no order as to when plugins run , if they run first second or last….if you have a plugin that has broken javascript and that fires off the GET function before SLP, then no map etc because your site broke before it could load SLP.
You will need to Debug. if you need the delveloper to log into your site and troubleshoot and/or fix that is under a paid support option . If it is a complex issue that requires more , please refer your request to Cybersprocket. unfortunately, there is nothing we can do without admin credentials.
https://docs.storelocatorplus.com/blog/debugging-with-debug-log/
@ Joe.
I hope you found our help useful. The developer stopped his customization project to answer but it was Suzanne’s site who was over query limit and who had added onto your post , good example of why we ask people to start a new topic 🙂
Sorry about that.!
I am glad you were able to find the error was another plugin and we are very happy that you use SLP extensively to promote your business. If you have a minute to write a review that would be appreciated. If you feel as though we were not responsive or too slow in responding and do not warrant five stars, please send an email to contact us and the boss will get right on it. (and I will get coal in my stocking for sure. )
Power version 4.9.1 (changelog)should have resolved this, it was published a couple of days ago but was not showing up under Published production downloads. Please let us know if 4.9.1 resolved your issue
1.It is communicated when you update SLP to a newer SLP version , you see a message and it tells you that your Enhanced search has been disabled and is not compatible. I do not recall the exact message as it was retired quite a while ago. (SLP version 4.7.4) The post was in January 2017. All individual legacy add-ons have been phased out over the past 2 plus years and they were announced in various posts, twitter, facebook, news feeds and documentation. The Products page and the documentation site explains what replacement you should consider.
2. URL to select category is not part of any add-on currently. That would require customization. If you are interested please select customization. (NOTE: You will see on that page that any customization requires the purchase of the Premier subscription before the customization would start, )
I need more information.
Please provide your Plugin Environment, see posting guidelines. It could be a setting in your WP site, t or a number of things.
Are you trying to delete all or are you going through and checking off individual lines and then using bulk actions?
How many locations are you showing at one time being displayed on your WPSLP locations Page? see documentation on how this can be impacted by server capacity. etc.
