[Cici]

Hi, we do not develop apps to work with Alexa. Interesting concept though

[Cici]

To modify layouts and add css you need the experience add-on.

If you want to write your own code, note that SLP base plug-in is open source and if you are a coder, programmer you should be able to find the strings to change by viewing the read me text. You can check out the documentation for Attributes , that might help you.

[Cici]

Hello Mike, it looks like you have resolved the error on the production site at least. Did you find what the issue was? Was it a migration issue or a url path or javascript or other plugin or theme conflict?.

[Cici]

Note in the article, I suggest how to override the google icon, but the gist is the same, manually adjusting each locations lat/long just enough for all three markers to show up. If that does not work for you, only other suggestion is cluster map markers.

[Cici]

Stefan

When posting in the forums please follow posting guidelines and provide info to assist you.

If I understand your question correctly, you have three offices that share the same address, as if they were ‘suites” in the same space. Google returns the latitude and longitude and with the SLP plugin, drops a pin (map marker) on that address on the map. Now here is where perhaps I need clarification. Are you saying the Map marker “info bubble” only shows the more recent bubble? or are you saying the results under the map are not displaying correctly? or are you only concerned with the pin?

Here are some suggestions depending on what you need the map or results display to look like.

One suggestion to try: manually adjust the lat long for each office by a small degree so that the pins will show close to each other but not on top of each other,  2) or you can use Cluster map Markers which will show that there are three locations for that one address. When the cluster is clicked on it should zoom in and open up the area to show the results. Cluster map markers is part of the premier add-on for WPSLP or part of the Enterprise level if you switch to MYSLP.com

Here is an article to help you with the first suggestion, i.e manually changing the lat /long
Location position

Another option that might help you would be to have featured or ranked locations, (Experience add-on) but if you do not have a preference over which result displays first that wont work  or Custom map markers per location.
Other suggestions under What to Buy

[Cici]

You might be able to change the front end yourself if you are familiar with source codes, HTML, CSS etc. but the built in feature exists only in Experience add-on at this time.

[Cici]

Are you using Smush it? A few users reported that Smush it broke areas of the back end of SLP admin panel because of the way it was compressing.

f you could provide a screenshot of your plugin environment or if you could use the Debugger in WP to find any conflicts and post the debug log that would be helpful.

Do you have a Google APi key? Google had a drop dead date of yesterday to add a Google API key and biling account. That shouldnt break the back end unless you added Protocol referrer restriction and then forgot to also obtain a geocoding key. We have published quite a few articles and documentation about that subject.

https://docs.storelocatorplus.com/blog/google-geocoding-browser-keys/

I

[Cici]

That section and tutorial is talking about the back end admin area. The Loco translate suggestion is for the add-ons and the .po and .mo files that  need to be sent to the developer to incorporate into the next add-on release..Again, as mentioned that is for the back end.

Starting in October 2015, Store Locator Plus became part of the WordPress Translate project. You can contribute translations for the base plugin at the Store Locator Plus directory at WordPress Translate.

For the FRONT end label you can change it with the Experience add-on : See Documentation

• This reply was modified 6 years, 4 months ago by Cici.

[Cici]

Hi
The file path should be in lowercase. That was patched some time ago (Nov 2017)

1) make sure you are on the latest release of SLP and 2) did not migrate from a system where case sensitivity was disabled to a system where it is now enabled.

A screenshot of your SLP plugin environment would be best because if you are on current version of SLP that should not be an issue. (not sure why you gave us the debug php url, but in the posting guidelines we ask for the url page that the SLP is installed on.)

[Cici]

Please provide your debug log.

Follow the How to Debug information here.

[Cici]

His solution was deleting the mysql record and then going back into the Admin panel. He tried using the WPSLP Janitor first to clear that field but it did not work for him.

If you have a back-up from before the event you could try restoring from that back-up.

[Cici]

Ok, Gotcha. I recall another forum user having similar issue due to something they did as well.

https://wp.storelocatorplus.com/forums/topic/markers-settings-are-gone/

Basically as he stated “The admin page for setting the markers for home or locations ends right before the markers area where the text inputs are for entering the urls to be used for home and locations images. Those fields did not exist again on the page until I deleted the database record containing the home marker that I had tried to change. What I did to create this minor disaster was try to use a relative path there. I assumed I could use Janitor to clear out all the settings, but it didn’t work, so I had to search and delete the record myself with some mysql statements.”

[Cici]

I see that Lance was able to help you, there may have been an issue with your security settings, he was able to download to hosted csv and sent to you. I will close this support post.

[Cici]

Here are the search results when searching by zip code, using a Massachusetts zip code and selecting 500km from drop down it returned 7 locations  .I then searched with drop down of NB (New Brunswick) and the results returned are shown.

 

If you are referring to the map markers showing, you might want to check those, some of your map markers either aren’t appearing or because of the map configuration are on top of each other. Refer to how to set custom map markers.

results FAQ documentation.

 

If these are not the results you expected double check your settings under Results tab in SLP panel and make sure you have set a large  enough number to return and to cast out to  .   Also fetch your  Google API browser (server) key at the very least.   contact sales if you are thinking of switching over to MySLP (managed service where we  take care of the keys)

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[Cici]

I do not know what you mean by losing the dropdown option, I visited your site and the province drop down is there and when I selected from dropdown and clicked find locations there were results. You might want to check under the results settings for how many results to return etc.

But, You will need to have a Google API key as posted in numerous news articles and the documentation.  SLP added fields under the general tab so that people who opted to could restrict their keys.  Since your site is still working  I went to the Google services center and they  have  extended the deadline for the API key yet again.  It is now July 16.

But they added the caveat that if you did not sign up for their API key June 11th…

“…..enforce the use of API keys beginning on June 11th. Keyless usage will result in a degraded experience, or an error.”

Our articles which may be effecting your site:

https://docs.storelocatorplus.com/blog/google-geocoding-browser-keys/

https://www.storelocatorplus.com/google-map-services/

This is a change to/from Google. If you want to not have to worry about all those Google changes you might want to look into the MYSLP Professional plan.

Your site is showing these warnings:

modernizr.js?ver=4.9.7:4 [Deprecation] Application Cache is deprecated in non-secure contexts, and will be restricted to secure contexts in M69, around September 2018. Please consider migrating your application to HTTPS, and eventually shifting over to Service Workers. See https://goo.gl/rStTGz for more details.
r.applicationcache @ modernizr.js?ver=4.9.7:4
util.js:226 Google Maps JavaScript API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys
Nw.j @ util.js:226

[Cici]

Please post your Plugin environment in the future.

here is some documentation and suggestions for setting markers.

https://docs.storelocatorplus.com/blog/using-custom-map-markers/

[Cici]

No that is not available with our plugin.

If I understand your question correctly regarding the distant unit that you select under the Settings/ search:
Basically what you are asking is for the location sensor aware (available with power and only on secure sites per Google rules ) to also be aware of the locales preference for Kilometers instead of Miles.

 

There is an option to hide the radius dropdown available with the experience add-on.

 

[Cici]

Thanks, I have sent the notice over to him

[Cici]

Ben,

If you do not order support in the next 30 minutes he will not be able to get to it at all until after his holiday. (today is Friday, next biz day would normally be is Monday but Lance leaves on vacation that day ) , not sure he will be able to get to it now until after he returns from his vacation. Just want to make sure you knew that.

[Cici]

Run debugger to find the issue.
Please provide your plugin environment when you post in forums (see read before posting guidelines)

https://docs.storelocatorplus.com/blog/debugging-with-debug-log/

[Cici]

FIRST make sure you have a valid recent back-up of your site before updating anything.

Please review DOCS site about Updates .

 

DO You have Premier??  All the orders under your name are older between 2013 – 2016…then i see an order from someone else at atomicdesign but with your user name, so assume that your company bought Premier subscription.

You cant update PROPACK with SLP 4.9.16…that is a legacy add-on and is not compatible with the latest version of SLP.

You can either roll back that  bennigans SLP to an earlier version that is compatible with propack  (you can find the downgrade  info here  , and here 

 

or update to Power add-on. Note that if you update to power add-on and you have CSS for that site you need to save it, there is no CSS functionality in Power. The CSS functionality is part of the experience add-on.

It is very important to BACK-up  your site before updating any plugins, add-ons etc.

 

In the future can you provide your plugin environment each time you post.  I have no idea which versions and which add-ons you are using.

 

 

 

 

 

 

[Cici]

In the support ticket make sure to reference this forum exchange and I will contact him and give him a heads up. its the last one on the pull down, the next biz day login, I’m sorry , I realize it is the most expensive support option.
🙁

[Cici]

For him to login select the Troubleshooting Login support under Paid support options. Make sure your site has been backed up recently. If it is something broken in SLP , I believe his his policy is that he would refund you the support costs.  He is really busy right now since he  is going to be on vacation next week, so if you get that support processed today,  I can notify him and he may have time to look into it tomorrow.

Next day Biz login link

[Cici]

So it should be under your icons at bottom of the page under MaPS MENU

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[Cici]

Hello Jason,

I asked in the other post for your Plugin environment. Please read posting guidelines so I may better assist you.

Did you also install and activate the experience add-on from your dashboard?

Did you scroll down the page under Settings/Map  and go beyond the map markers icons?

https://docs.storelocatorplus.com/blog/tag/clusters-enabled/

 

[Author]

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