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Viewing 25 posts - 951 through 975 (of 2,688 total)
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  • in reply to: Pages have disappeared #57255
    Cici
    Keymaster

    Please refer to the documentation. SEO Pages is still included with Power. Search any keywords in the docs site. The latest info about SLP pages and templates:
    https://docs.storelocatorplus.com/blog/store-pages-templates-slp_pages-work/

    also check out troubleshooting since you have errors on that site url. that may be breaking your javascript

    You have 20 errors.
    using any browser developer tools and inspect under console it appears your divi theme may be an issue.It appears to have taken over some of the functionality

    Uncaught TypeError: Cannot read property ‘contains’ of undefined
    at divi-fontawesome-gtm.js?ver=1.2.1:155
    at NodeList.some ()
    at divi-fontawesome-gtm.js?ver=1.2.1:154
    at Array.forEach ()
    at MutationObserver. (divi-fontawesome-gtm.js?ver=1.2.1:150)

    One of the bad scripts: f ( mutation.addedNodes && mutation.addedNodes.length > 0) {

    // element added to DOM

    var checkForClass = [].some.call(mutation.addedNodes, function(el) {

        return el.classList.contains(‘et-fb-modal__module-settings’)

    https://shieldnseal.com/wp-content/cache/et/global/et-divi-customizer-global-153434242453.min.css

    in reply to: Search cannot find zip code of one of the locations #57251
    Cici
    Keymaster

    P.S. Interestingly enough , if you search similar questions on the net I see this response in Stackoverflow from a developer...so now I am wondering if Google is trying to rely on their directions or places API…or if they are just mis-directing by accident, or they are playing games with everyone.

    More recently similar  questions were submitted to Google and ended up in Stackoverflow as well.

    https://stackoverflow.com/questions/50037957/google-maps-api-geocode-not-returning-results-on-passing-postal-code-as-a-value

    https://stackoverflow.com/questions/30550915/google-geocode-api-fails-for-certain-valid-zip-codes?rq=1

    So I went to the source to see what they suggested:

     

    Under their new forward geocoder

    They of course say they have decided zero results is a better response rather then give you a location nearby, and lo and behold, i am guessing their Places API is more expensive then the MAPS API…just a guess.

    Basically they are saying what we have been instructing people, to have your user enter more complete address queries.

    Ill let you know if there is a work around otherwise

     

    in reply to: Search cannot find zip code of one of the locations #57250
    Cici
    Keymaster

    I just answered a post to someone about the Google Maps and how they misdirect. You can try to steer your site user to enter more information by adding labels or adding something under the search form or under results such as “If no address or results found try adding more info”

    See my reply to the forum post here

    https://wp.storelocatorplus.com/forums/topic/a-ny-zipcode-is-placed-in-fl/

    in reply to: A NY Zipcode is placed in FL? #57249
    Cici
    Keymaster

    yep I see that…Guess Google has decided to move Southern New York to Florida.

     

    How Google returns a zip code search is not within our control. There are tools that we use such as auto complete, or  show Google guesses  to get around Googles mis -direction.   We have no control over Google, all we can do is add tools to assist the user to either add more information, or provide them with more informations (such as Google thinks you are….”

    For instance I turned on Show address guess on my site and then typed in that zip code and this is what showed up as my Show address guess..”12734 Kenwood Ln # 49, Fort Myers, FL 33907, USA”

    So apparently Google now has decided that poor guys address is where all packages intended for zip ciode 12734 should show up. Poor guy!!!

    Hard to believe we know, but Google purposefully mis-directs at random places and zips.  We can only guess  as to why  , but for sure it is to benefit them somehow. Tghey really do not like third party applications even though they are now requiring everyone to pay for the benefit by using billing accounts to the API.

    It would be good to enter a ticket to the Google support, they say that everyone who has an API key now will get support. Ask them why they are dissing the zip code for  Ferndale NY

     

    in reply to: Confusing Notifications #57248
    Cici
    Keymaster

    I am confused as well by your screen shots.

    The restaurant you are showing is an example of a csv file only in our docs site the files can be downloaded from the public drive and is showing examples of  properly formatted CSV files

    did you download the csv file example from our docs site and then upload that into your site?  Not sure why you would want to do that instead of adding your own locations , but ok, we really like Amalfis cheese steaks as well as their authentic Italian food  and do not mind having websites everywhere show them on their  sites map.!

    Second, , the first notice tells you the lat/long as google has determined.

    Second notification shows that  it could not be added, not sure why since I do not know what your site url is,  but possibly Google was busy, maybe your server glitched,  possible you used imports but left sl_id column header on., possible your Google API key didn’t match, ..there are tons of guesses but without knowing more about what you were doing and what url or if you were testing on a staging site I cannot be sure.

    Do you have a Google API key? See how to

    If you have a Google Browser API key : Do you have referrer restrictions on your API , if so you will also need a geocoding API key.

    https://docs.storelocatorplus.com/blog/google-geocoding-browser-keys/

    providing your site url would be helpful.

     

    in reply to: Categories #57247
    Cici
    Keymaster

    Hi Catherine,

    Thank you for letting us know. With the WPSLP and add-ons, even though customers may have a Premier subscriptions, they are still considered a “Do it yourself” project and the two add-ons Power and Experience may require updates when a new version of the base plugin is updated. The version numbers will not always match, so best to check the versions available if you update manually.

    (This is one of the big differences compared with the MYSLP plans where we do all the updates and maintenance of the software as well as the google API keys.)

    ‘You will want to make sure you are keeping current back-ups at all times and when possible either auto update or follow the guidance in Lances news article

    in reply to: Use with Yoast Local #57226
    Cici
    Keymaster

    Many customers are using Yoast, we use YOAST SEo ourselves. I do not know what Yoast “local” is or how it is different. If it uses best practices with WP it should not be an issue

    in reply to: location sensor zooms out #57225
    Cici
    Keymaster

    I am guessing after looking at your Page the Google API key is not your particular issue, at least not yet, you r site is still displaying and up and running,,,,the bigger issue is the SSL cert. Google is getting very strict on that , as is many other browsers

    When I visit your site, the zoom is appearing to work correctly. Double check your settings especially if you did a manual update instead of an auto update.

    Manual updates can lose some settings, as explained in Lances news artice

    https://www.storelocatorplus.com/manually-updating-wordpress-plugins/

    in reply to: location sensor zooms out #57224
    Cici
    Keymaster

    The key without the referrer is the Browser key. Enter it under general/Server/ Google BROWSER KEY

    If you added an HTTP referrer restriction then you need two keys, as explained in the documentation.

    The Browser key is used to display the map and handle user-input addresses during a location search. The Geocoding key is used on your WordPress server to geocode locations you’ve entered via the Google API. You do not need the geocoding key unless you have added referrer restrictions.

     

    You may have a different issue, using developers console that site is returning this:error concerning your SSL. For location sensor to work you need a valid SSL cert.

    Failed to load resource: net::ERR_SSL_VERSION_INTERFERENCE

    in reply to: "Directions" URL leads to incorrect IP #57222
    Cici
    Keymaster

    That would be great. As a Premier customer, you can send an email to the contact form and request to be added to the SLACK channel. The Slack channel is for advanced technical customers and more of a developer to developer communication . The developer often times may be reached when he is in “non code” Mode via Slack. He has been pretty tied up with a large client project and is out of the country on holiday atm.

    in reply to: location sensor zooms out #57216
    Cici
    Keymaster

    I need your site url. Or you can check using any Browser developer tools, inspect Console, do you have any errors/ Do you have Google APi keys?
    Are your settings on “do not auto zoomn”?

    There isnt enough information here to be able to pinpoint your issue. I have noticed that you have posted in forums in the past, each time we have asked for your site url so that we could assist you but you have not provided us the info.

    I can only steer you to the Troubleshooting section in the documentation under the circumstances.

    in reply to: categories have disappeared #57215
    Cici
    Keymaster

    Catherine, I answered in Premier, Did you update Power as well? Did you auto update or manual update?

    in reply to: "Directions" URL leads to incorrect IP #57214
    Cici
    Keymaster

    There is an error coming back on your site:

    It appears to be an issue with the Ajax response, use the below testing and troubleshooting. Since the rest of the results are working correctly, and there is a 404 error on that site , try this first

    Troubleshooting, test AJAX

     

    When the developer returns he can take a look at your CSS, here is the layout code cheat sheet and CSS rules in the mean time

    https://docs.storelocatorplus.com/blog/layout-shortcode-cheat-sheet/

    https://docs.storelocatorplus.com/blog/selecting-and-customizing-your-style/

     

    in reply to: Google Map not loading / API Key problem? #57213
    Cici
    Keymaster

    WHOA…peter why are using the outdated Add-on and SLP? Yu have a premier subscription

    Please back up your site, then update to the correct versions of SLP and the plugins . Is there a reason why you are not using latest versions?

    in reply to: Google Map not loading / API Key problem? #57211
    Cici
    Keymaster

    Your SLP is not up to date so we cannot venture to guess, and I have no idea what the back end of that version looks like since there have been many updates over the past yeasr (or longer, I really do not recall when it was version 4.4 but I assume a while ago, over a year for sure.  I would suggest you switch to the MYSLP subscription service but it does not include the SEO Pages functionality as yet, it will be coming hopefully in the fall this year.

     

    If you had a Google API key before there was no need to generate a new one , instead you needed to merely add a billing account.  There are no free rides any longer with google third party Map services so if you found one for free for a year….its not the right one to work here.

    a static MAP with free trial is not what is needed you need an unrestricted Google BROWSER Javascript KEY as explained in our news and our documentation.. You normally could restrict the HTTP protocol with a referrer restriction but that only became available with SLP 4.9.15

    The error message on that page explains it all:

    Google Maps JavaScript API error: ApiNotActivatedMapError
    https://developers.google.com/maps/documentation/javascript/error-messages#api-not-activated-map-error

    Please read these two news articles and posts with links to get you to the right API info:

    https://www.storelocatorplus.com/google-api-key-changes-coming-june-11-2018/

    https://www.storelocatorplus.com/google-map-services/

     

    Unfortunately since you are using an outdated version of the software we are not able to assist beyond the suggestions above.

    • This reply was modified 6 years, 8 months ago by Cici.
    in reply to: Categories #57210
    Cici
    Keymaster

    ?? Could you provide a screenshot of your plugin environment….are you using Power 4.9.17? Categories is in the Power add-on

    Did you auto update or update manually. (see Authors post about the update process)

    in reply to: Unable to reply to my previous post EXP results showing #57202
    Cici
    Keymaster

    P.S. Checked your old legacy site and posted a reply in your other post.

    When you see a warning from Google sayong “sensor nt required” that is being generated a s a result of another plugin or your them that is also trying to access google MAPS. SLP has not had that warning since the author took it over years ago and never with anything that was version 4..

    Your WordPress Theme or another plugin is loading Google Maps. It will fight with the Store Locator Plus maps. You can go the general tab and turn on the built-in SLP Google Maps but we cannot guarantee that your WP Theme or other plugin is loading the latest version of Google Maps or using best practices when loading the maps technology and it may not work properly with SLP. There are so many variations and things that you are trying to do with this one plugin that is now conflicting with the way the new google APIs work. The public site for one has no Google API. we cannot guarantee anything when Goolge turns off the ability to continue to use their maps without an API key.

    Looking at your test site, does not appear you are using the State SLP Widget functionality, tjose pages are showing shortcodes and CSS templates on them under Arizona, nevada etc.)

    in reply to: Show Locations when Unchecked search not working #57200
    Cici
    Keymaster

    On the page that is using Lregacy Add-ons….those errors indicate you have another Store locator or theme that uses Google MAPS APi as well….the warnings that give it away is “Sensor not required” That warning is not from SLP plugin…..that indicates there is another plugin or your theme are:

    util.js:224 Google Maps JavaScript API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys
    ax.j @ util.js:224
    util.js:224 Google Maps JavaScript API warning: SensorNotRequired https://developers.google.com/maps/documentation/javascript/error-messages#sensor-not-required

    util.js:224 Google Maps JavaScript API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys
    ax.j @ util.js:224
    util.js:224 Google Maps JavaScript API warning: SensorNotRequired

    It looks like it is possibly coming from wordpress-popup/assets/js/vendor/fitie/fitie.js?ver=3.0.4.2

    • This reply was modified 6 years, 8 months ago by Cici.
    in reply to: Unable to reply to my previous post EXP results showing #57199
    Cici
    Keymaster

    I did not realize you were using the search by tags feature. That is not part of the experience add-on but the power add-on.  So it is possible that it is a different setting that may have been “lost” if you updated Power Manually.  Using Janitor  (free download), you can check for the settings and see if those settings are the same (using janitor) on the new site.  Do not use Janitor on your live site to reset anything.

    Search by tags

     

    I guess I am confused, looking at the site, what are the “tags” that you are using to search by? I do not see tags in a drop down box or a suggestion.   I see in the developers console that you have “TAG TO SEARCH FOR ID ZIP CODE…”? I am at a loss as to how you are using the tag search.   Is that a work around to not have Google query involved?

    Then I see in your results container element <div id=”tagalong_legend”><div id=”tagalong_list”>No categories</div></div>

    Is there a reason why you are using tagalong legend?  what plugin style are you using?

    in reply to: Unable to reply to my previous post EXP results showing #57186
    Cici
    Keymaster

    https://test.storelocatorplus.com/

    Click on link TEST SLP now

    • This reply was modified 6 years, 8 months ago by Cici.
    in reply to: Unable to reply to my previous post EXP results showing #57184
    Cici
    Keymaster

    Here is the link, Debuugin with WP

    https://docs.storelocatorplus.com/blog/debugging-with-debug-log/

    Di you test it with a regular WP theme? We need your plugin environment and the theme and url, I have lost track of where you are at etc.
    A screenshot of your SLP plugin environment (found under info) would be helpful

    https://docs.storelocatorplus.com/blog/store-locator-plus-info-plug-environment/

    in reply to: Unable to reply to my previous post EXP results showing #57183
    Cici
    Keymaster

    When the developer gets back he can delve in to your situation. I have reported this to him. I wish I could help you now, but I cannot publish a fix if there is a bug. It works on my site so I do not know what may be interacting with settings on your site which is why I mentioned running the debugger I believe I gave you a lin to the page explaining what to do to debug) If you do that you can send the debug log. I am not a coder and do not have a test suite to run on your site.

    in reply to: "Directions" URL leads to incorrect IP #57181
    Cici
    Keymaster

    Your content is pulling from where? Do you have some CSS in a theme??? This is not the normalresults layout. Which SLP plugin Gallery style are you using

    • This reply was modified 6 years, 8 months ago by Cici.
    in reply to: Store popup contents cut off #57178
    Cici
    Keymaster

    You can change the size of your image in your WP media library, play around with it . It depends on how large you want it. I have some that are as small as 43×32, others average 64×64…it is up to you to tailor how you would like to see them.

    I cannot tell by that screenshot what you have for versions, settings etc. We ask that people provide screenshots of their SLP plugin environment (see posting guidelines)

    You can change the plugin style under Settings/view. Again, that is something you would want to experiment with until you have a style that works best with your them and your site.
    If you need additional CSS or layout tools you can opt for the experience add-on. Here is the doc site with EXP and what you can do with the add-on. As far as the MAP , see panel settings here.
    Additional features are available with Experience add-on, such as Full screen map  or Do not auto zoom etc. See doc site here. for additional map display info

    in reply to: Unable to reply to my previous post EXP results showing #57177
    Cici
    Keymaster

    Premier does not include LOG IN admin Support to set up your WordPress site. Most people buy Premier to get the additional features included. You may ask for an invite to Slack where the developer can walk you through some issues when he is available, but the channel is for developer to developer (technical) discussions. People who are not WP technical could opt to hire the Cybersprocket team (if the schedule permits)

    Unfortunately, your site was neglected and not updated so it is very difficult to ascertain all the changes that occurred with plug-ins as well as WordPress updates and your themes as well as other plugins that may or may not have been updated on a regular basis.

    The email format is a check box. Go to Settings/Results/ about half way down you should see email format with a drop down label.

    As mentioned the EXP javascript issue will be corrected with the publication of 4.9.19 but the developer is out of the country at the moment.

Viewing 25 posts - 951 through 975 (of 2,688 total)