Forum Replies Created
-
Posts
-
That would be great. As a Premier customer, you can send an email to the contact form and request to be added to the SLACK channel. The Slack channel is for advanced technical customers and more of a developer to developer communication . The developer often times may be reached when he is in “non code” Mode via Slack. He has been pretty tied up with a large client project and is out of the country on holiday atm.
I need your site url. Or you can check using any Browser developer tools, inspect Console, do you have any errors/ Do you have Google APi keys?
Are your settings on “do not auto zoomn”?There isnt enough information here to be able to pinpoint your issue. I have noticed that you have posted in forums in the past, each time we have asked for your site url so that we could assist you but you have not provided us the info.
I can only steer you to the Troubleshooting section in the documentation under the circumstances.
Catherine, I answered in Premier, Did you update Power as well? Did you auto update or manual update?
There is an error coming back on your site:
It appears to be an issue with the Ajax response, use the below testing and troubleshooting. Since the rest of the results are working correctly, and there is a 404 error on that site , try this first
When the developer returns he can take a look at your CSS, here is the layout code cheat sheet and CSS rules in the mean time
https://docs.storelocatorplus.com/blog/layout-shortcode-cheat-sheet/
https://docs.storelocatorplus.com/blog/selecting-and-customizing-your-style/
WHOA…peter why are using the outdated Add-on and SLP? Yu have a premier subscription
Please back up your site, then update to the correct versions of SLP and the plugins . Is there a reason why you are not using latest versions?
Your SLP is not up to date so we cannot venture to guess, and I have no idea what the back end of that version looks like since there have been many updates over the past yeasr (or longer, I really do not recall when it was version 4.4 but I assume a while ago, over a year for sure. I would suggest you switch to the MYSLP subscription service but it does not include the SEO Pages functionality as yet, it will be coming hopefully in the fall this year.
If you had a Google API key before there was no need to generate a new one , instead you needed to merely add a billing account. There are no free rides any longer with google third party Map services so if you found one for free for a year….its not the right one to work here.
a static MAP with free trial is not what is needed you need an unrestricted Google BROWSER Javascript KEY as explained in our news and our documentation.. You normally could restrict the HTTP protocol with a referrer restriction but that only became available with SLP 4.9.15
The error message on that page explains it all:
Google Maps JavaScript API error: ApiNotActivatedMapError
https://developers.google.com/maps/documentation/javascript/error-messages#api-not-activated-map-errorPlease read these two news articles and posts with links to get you to the right API info:
https://www.storelocatorplus.com/google-api-key-changes-coming-june-11-2018/
https://www.storelocatorplus.com/google-map-services/
Unfortunately since you are using an outdated version of the software we are not able to assist beyond the suggestions above.
?? Could you provide a screenshot of your plugin environment….are you using Power 4.9.17? Categories is in the Power add-on
Did you auto update or update manually. (see Authors post about the update process)
P.S. Checked your old legacy site and posted a reply in your other post.
When you see a warning from Google sayong “sensor nt required” that is being generated a s a result of another plugin or your them that is also trying to access google MAPS. SLP has not had that warning since the author took it over years ago and never with anything that was version 4..
Your WordPress Theme or another plugin is loading Google Maps. It will fight with the Store Locator Plus maps. You can go the general tab and turn on the built-in SLP Google Maps but we cannot guarantee that your WP Theme or other plugin is loading the latest version of Google Maps or using best practices when loading the maps technology and it may not work properly with SLP. There are so many variations and things that you are trying to do with this one plugin that is now conflicting with the way the new google APIs work. The public site for one has no Google API. we cannot guarantee anything when Goolge turns off the ability to continue to use their maps without an API key.
Looking at your test site, does not appear you are using the State SLP Widget functionality, tjose pages are showing shortcodes and CSS templates on them under Arizona, nevada etc.)
On the page that is using Lregacy Add-ons….those errors indicate you have another Store locator or theme that uses Google MAPS APi as well….the warnings that give it away is “Sensor not required” That warning is not from SLP plugin…..that indicates there is another plugin or your theme are:
util.js:224 Google Maps JavaScript API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys
ax.j @ util.js:224
util.js:224 Google Maps JavaScript API warning: SensorNotRequired https://developers.google.com/maps/documentation/javascript/error-messages#sensor-not-requiredutil.js:224 Google Maps JavaScript API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys
ax.j @ util.js:224
util.js:224 Google Maps JavaScript API warning: SensorNotRequiredIt looks like it is possibly coming from wordpress-popup/assets/js/vendor/fitie/fitie.js?ver=3.0.4.2
I did not realize you were using the search by tags feature. That is not part of the experience add-on but the power add-on. So it is possible that it is a different setting that may have been “lost” if you updated Power Manually. Using Janitor (free download), you can check for the settings and see if those settings are the same (using janitor) on the new site. Do not use Janitor on your live site to reset anything.
I guess I am confused, looking at the site, what are the “tags” that you are using to search by? I do not see tags in a drop down box or a suggestion. I see in the developers console that you have “TAG TO SEARCH FOR ID ZIP CODE…”? I am at a loss as to how you are using the tag search. Is that a work around to not have Google query involved?
Then I see in your results container element <div id=”tagalong_legend”><div id=”tagalong_list”>No categories</div></div>
Is there a reason why you are using tagalong legend? what plugin style are you using?
https://test.storelocatorplus.com/
Click on link TEST SLP now
Here is the link, Debuugin with WP
https://docs.storelocatorplus.com/blog/debugging-with-debug-log/
Di you test it with a regular WP theme? We need your plugin environment and the theme and url, I have lost track of where you are at etc.
A screenshot of your SLP plugin environment (found under info) would be helpfulhttps://docs.storelocatorplus.com/blog/store-locator-plus-info-plug-environment/
When the developer gets back he can delve in to your situation. I have reported this to him. I wish I could help you now, but I cannot publish a fix if there is a bug. It works on my site so I do not know what may be interacting with settings on your site which is why I mentioned running the debugger I believe I gave you a lin to the page explaining what to do to debug) If you do that you can send the debug log. I am not a coder and do not have a test suite to run on your site.
You can change the size of your image in your WP media library, play around with it . It depends on how large you want it. I have some that are as small as 43×32, others average 64×64…it is up to you to tailor how you would like to see them.
I cannot tell by that screenshot what you have for versions, settings etc. We ask that people provide screenshots of their SLP plugin environment (see posting guidelines)
You can change the plugin style under Settings/view. Again, that is something you would want to experiment with until you have a style that works best with your them and your site.
If you need additional CSS or layout tools you can opt for the experience add-on. Here is the doc site with EXP and what you can do with the add-on. As far as the MAP , see panel settings here.
Additional features are available with Experience add-on, such as Full screen map or Do not auto zoom etc. See doc site here. for additional map display infoPremier does not include LOG IN admin Support to set up your WordPress site. Most people buy Premier to get the additional features included. You may ask for an invite to Slack where the developer can walk you through some issues when he is available, but the channel is for developer to developer (technical) discussions. People who are not WP technical could opt to hire the Cybersprocket team (if the schedule permits)
Unfortunately, your site was neglected and not updated so it is very difficult to ascertain all the changes that occurred with plug-ins as well as WordPress updates and your themes as well as other plugins that may or may not have been updated on a regular basis.
The email format is a check box. Go to Settings/Results/ about half way down you should see email format with a drop down label.
As mentioned the EXP javascript issue will be corrected with the publication of 4.9.19 but the developer is out of the country at the moment.
Hello J, angela,
Your SLP page seems to be fixed. Are you all set now? Have you tried importing your csv file again?
Hi Boone,
You might try daily, I have no specific feel for the scheduler as I do not use it and the last time I tried I couldn’t get it to work, so apparently I do not know the secret handshake. The time format would be the 24 hour format the same as what WP CRON uses.Lance is away on travel for the next couple of weeks and will have limited connectivity , I am not sure if he actually brought his work computer or if he has wifi so he wont be able to check it out at the moment. I will put this back on the radar. I will mention the AJAX. The changelog for Power is here , clcik on the Power product and you will see changelog
https://wp.storelocatorplus.com/product/power/
and release details for the base Plugin is here
https://wordpress.org/plugins/store-locator-le/#developersThank you for your response Rod.
The developer/author is out of the country this week so he will not have his development tool box to review and he has two large consulting projects he is working on so he wont have the time available to look into your unique situation..
If it installs fine on other hosts I am not sure he will get into this specific situation , i.e with LiquidWeb, unfortunately I am not technical enough to offer a solution, sorry about that.
I will mention this post to him, he may be curious, if he does want to take a look he can reach out to you. But he does not customarily log into any ones site without a retainer agreement for something like this. cybersprocket retainers
(Ignore the booked until end of July, it is actually out to end of September I believe, you would have to use the contact form to ask after you review the plans)
you have provided some useful information so we appreciate it.the effort and info
Could you use the Debugger (instructions here-)
to see if another plugin is generating that on the page, if you inspect it appears those errors may be generated as a result of your page template CSS and/or monster insights. using the debugger should help identify any JSON or javascript errors
as far as the import, was your csv file correctly formatted, i.e no sl_id column?
Did you back up before updating?
Can you restore to a previous back-up? it looks like you broke the javascript somehow. You aren’t using any legacy add-ons with your site by any chance?
Some known issues if you manually updated instead of auto update. See posts here
Premier should be on 4.9.17
Is the CSV file in your media library?Imports are a 3-step process.
1) The file is uploaded to the WP Media Library.
2) A background process reads the CSV into the locations list. It may run this process multiple times on slow servers or with lists over 2500 locations.
Starting another one just slows it down more and if your server cant handle it or if Google is deprecating your site it could stop in its tracks.
Boone, one other thing, just checking because we had a customer with a different issue , his was with exporting to a hosted csv, but may be something to check as well.
Did you check to see if Security settings are blocking admin-ajax.php on your server. or if a setting on the server itself is blocking some valid AJAX requests that SLP is using to upload/download the CSV file? Like Sucuri or a proxy server being too aggressive?
Boone,
I do not know if you are missing a step. I know the remote file retrieval was fixed and Lance tested the scheduler but perhaps he did not check off to import hourly because unless there were new locations being added every hour which would indicate someone would have to make changes to the spreadsheet/csv file every 59 minutes he probably wouldn’t be setting that test parameter… you would most likely not see any progress being made. If you set it to At or daily and add a specific time for it to start on your test site is it behaving the way you expect it to?
https://docs.storelocatorplus.com/blog/import-remote-file-retrieval/
P.S Media, (Bruce) you need to go to locations, under locations there is BULK actions, under bulk actions there is export to csv or export to hosted csv…
I have re worded the EXPORT DOCSIt is not under ADMIN. The wording was incorrect on the docs, that post was a few years old before the back end was re vamped.
See screenshot
unless you jumped upgrades and did not obtain a Google API key ….I need you to provide your Plugin environment and start a new post with your site information, please see posting guidelines, I do not know what versions you are running on your site nor PHP version, nor SLP version, nor your site url etc. Any info would be helpful