[Cici]

Thanks for providing the information. yes, Google seems to have issues at various times as they constantly change their algorithms for their third party  MAPS API. That is nothing new with their operating logic. But now that they have started tracking every single site and require a paid service, i.e adding your credit card , they offer slightly better support according to some of our customers.

All of their Suggestions have been, search with more detail rather then less. For something like Somerset, even in Australia, it could be anything. A street, a city, a hotel, so they require more info rather then less be added to the search.

The easiest solution is to add instructions on your search label or on the page suggesting the search criteria be more specific.   If ALL your locations are in  Tasmania you could add the Append shortcode but that would require the experience add-on as mentioned.

 

P.S. that site page has error. This may also be contributing to issues. Use browser dev tools to inspect site and check under console for errors to see what is causing this . It could be ANOTHER PLUGIN,or your theme that is also using Google MAPS API?  Or did you enter same API key in both the browser and geocoding section? You should only have it under SLP in browser unless you restricted the key

ERROR at http://www.bigbargaintas.com.au/store-finder/

“You have included the Google Maps JavaScript API multiple times on this page. This may cause unexpected errors.

Gh @ js?v=3.exp&key=

 

[Cici]

Sorry about that.

 

Our developer has said in the past that no plugin should mess up javascript so bad as to render another plugin or theme unusable.   (We have not seen the problem with the MySLP subscription  customers, probably because that product  is SaaS and uses Embed scripts.)

[Cici]

If you are having issues with not being able to click on any of the tabs, are you using any kind of minify Plugin? Some people reported other plugins rendered the SLP Location and back end non clickable.  SLP is already minified, so no reason to use

 

Someone posted on the WordPress forum :

. If you can’t change any of the settings for the SLP, turn off the plugin Smush. 

 

 

[Cici]

Google APIs search engine assume sUnited States.  There are a few pages in our docs that address this. Set your map domain , or use discrete search functions or use shortcode to append to search Tasmania only.

 

(In the future please follow the posting guidelines and provide your SLP plugin environment information and site url  so that our answers can apply more for your situation and we know if you have add-ons etc.) 

[Cici]

SLP is compatible with the latest version of PHP.

Other Troubleshooting options here if search does not work , check  for Javascript and PHP handler, or if your site is over zealous and turned off the Ajax handler

see here  to troubleshoot suggestions for Ajax

Could not Locate this address if no other errors showing could be as a result of the radius behavior setting for results being set to too low a number, or it could be Google does not have enough info when the search criteria is set or  your center map is not set

But in your case, when i go to that site url  (Greenjoylife) and type in a zip code  I see this come back when I inspect for errors using the Console developer tools:

Failed to load resource: the server responded with a status of 500 (Internal Server Error) 

Not sure if your host is preventing the communication between WP and Google  for the geocoding request to work which is required for the search by zip to work  or if it is because you are revamping the site. But the 500 internal error is on your  end  I believe

I see if I refresh and  wait a while and set the radius out further some locations appear.  If you do not have Center map set, in your settings/map to an address that is more central to all your locations it defaults to where Google thinks the center of US is, somewhere in Kansas   (check that you have set the Map region as well)

Other hints for better performance; Check the SLP settings under Map and results.

See documentation and use keywords to search , example radius 

Try setting Results to immediately show a larger number as well

double check that your security on the server is not also blocking the geocoder

 

[Cici]

Hello catherine,

To better assist you we ask for your plugin environment  which shows us your versions.

 

1)  I am not sure I understand your question. With Premier you can make the phone number dial on click : Instructions here 

If you are looking for  a built in report for that function, that does not exist in SLP, there may be some way to measure that using Google Analytics but I am not familiar with any.

 

2) You can change your SEO Pages layout if that is where your Course guide is. I am not sure what you are  asking here. It looks like you have Course Guides on your page as part of a menu item that then can be redirected. The developer might be able to take a look when he has  some time, but we would need additional information including your plugin environment and how you are using the available add-ons.

[Cici]

Please provide the info requested  in posting guidelines, i.e plugin environment.

if you backed up your data before updating can you see what plugin style you were using and/or if you had an outdated legacy add-on that allowed you to change your results layout befor or if you had some CSS saved in your WP ooptions table ?  I am unaware of any updates to the base SLP plugin that would break  or change how the results displayed

https://docs.storelocatorplus.com/blog/appearance-layouts/

There are a multiple styles that work better with some themes. than others, you may want to check them out on your staging or test or dev site.

 

The Experience add-on allows you to manipulate and change the Layouts and Appearances as well as add CSS if you need to override your theme style.

.

 

[Cici]

Get rid of SL_Id the first column.

Since you deleted your locations that sl_id does not exist.

 

Read here about the use and purpose for sl_id,

It is used for import duplicates, it is a specific id assigned when locations are loaded.

also the correct formats for csv file headers

Also refer to troubleshooting import if after you fix your files you still have issues you need to look at your WP config (assume it wasnt just one location you are trying to upload)

 

For anything else, we need to know your WP Plugin environment and the url where you are using SLP, I do not know if you have current versions or not. See Posting guidelines

[Cici]

Please read the posting guidelines and provide your plugin environment,  I do not know what versions you have and cannot  help you, the center map at  shortcode was fixed  quite a while ago, it works on my site and I do recall I had reported it and it was subsequently fixed. So I do not know what version you are using

[Cici]

Thanks for that info.  i will pass it along to  the developer, Lance,.  I  am sure a lot of what you are explaining  is understood by him . He has a blog where he writes technical articles and some info for a class he teaches

As you probably know, the majority of people using the WordPress plugin do not have in depth knowledge  of anything  remotely as detailed as what you  describe and many have little or no IT assistance never mind someone with developer skills other then building a web site page.

When I mentioned changes since the doc page you referenced was written,92016)  here is an example:  Updated  in December 2018 the geocode requests go through the WP REST API now. This was in response to the google API changes last year and trying to save customers some money  . Also a more recent update requires PHP min to be 5.6

https://www.storelocatorplus.com/fewer-geocode-requests-with-store-locator-plus-5/

My skill set is general about WordPress and more about how the general plugin works .

 

P.S. there are newer versions /updates to SLP,  Power add-on (changelog) and Premier. You might want to check the SLP changelog for what was changed for each version of the base plugin and  can be found on the WP Store locator Plus development page

[Cici]

Sorry, We cannot help you with this method of adding locations . , this is far and beyond the general Store locator Plus plugin  questions and requires an in depth knowledge base of your specific server, host, configuration, Word Press, REST API ,  plugin development  and how they all work together.   You also have not followed the Posting guidelines above (READ THIS BEFORE POSTING)  and have not provided screens shots of your Info Plugin environment.  I can only assume that you do not have a legit copy of  pour plugin and are trying to build or develop an APP to work with our plugin, sorry I cannot help you with that.

 

The docs that you are referring to  are from 2016. WordPress and SLP have undergone a lot of major changes since then and since we have no idea what versions you are using we cannot verify.  That article does not belong in the current docs archives and will be removed, thanks for pointing it out to us. It is way too technical for the general population.

If your l configuration  is  preventing REST API with communicating with WP , that  is not  as a result of the Store Locator Plus plugin and is outside of the realm of our support either in the forums or even for a paid support option

You should be adding locations via the basic SLP plugin under Locations add, I do not know what you are attempting to do with the screenshots. There used to be a third party add-on that allowed user managed locations, if you are trying to replicate that capability. you  can look at that authors site if you are trying to provide capabilities for a user :

search for him in WordPress under DeBAAT.

 

 

[Cici]

Since it is working for me and I do not have any other plugins that would interfere with the WPSLP functionality and am using a WP theme, I cannot replicate your issue.

 

Using any Browser tools, inspect your side and look under console, you will see this error on your site.

Uncaught TypeError: $(…).autocomplete is not a function

at HTMLDocument.<anonymous> (bw-gemeinden.js?ver=1.1:17)

at i (jquery.js?ver=1.12.4:2)

at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)

at Function.ready (jquery.js?ver=1.12.4:2)

at HTMLDocument.K (jquery.js?ver=1.12.4:2)

 

When inspecting the Network and XHR headers the WPSLP geocode header GET is green and is working correctly. I do not know what to tell you other then you may need to perform some debugging on your site.

 

Request URL: https://www.polizei-bw.de/wp-json/store-locator-plus/v2/geocode/d0015aa9c336272f521caeee2feb7c35/de/T%C3%BCbingen

Request Method: GET

Status Code: 200 OK

 

[Cici]

Premier URL controls were expanded and added over the past few  years  as far as I know.  if you had legacy add-ons that from 4 or 5 years ago  I do not have that information available.   There have been many updates over the past 5 years . You can check the Changelogs under the products on the home page that may help you.  or the news feeds , this news feed from 2017 describes the capability   If you were able to get around it with just Power and Experience add-on, perhaps I am not understanding the functionality you are referring to.

https://www.storelocatorplus.com/version-4-7-9-allows-location-highlighting-via-url/

 

[Cici]

Ok, No Problem. As mentioned this is not a plugin issue.  The developer has written a few articles about the rest api but the later versions/updates  of WP fixed the issue., what you are describing is preventing  communication, but  this is out of my realm and will require vetting by your team with the help of the WordPress developer  community  at large and Sucuri.

I will close the topic

[Cici]

Please read the Posting guidelines and provide the information requested, i.e your plugin environment (see what is meant by plugin environment), without that info  we cannot help you.

 

The allow addy in  Url features you are referring to requires you to have Premier subscription. You bought two stand alone add-ons back in 2017, not Premier subscription so you never had that feature..

 

See the video and info here in doc shttps://docs.storelocatorplus.com/blog/tag/url-control-description/

 

[Cici]

SLP has nothing to do with the http to https issue., The developer uses Sucuri extensively and there is absolutely no reason to have to hack anything in order to allow a plugin to communicate with the outside world if your configuration and network server is set up correctly. .  If you have HTTPS on your server it should automatically route to/from i.e. — if someone goes to http:// blahyah.com it will auto-redirect

either way, if you are having to hack,  you have not configured  your network and web app firewall (sucuri) properly

article the developer has written that mentions Sucuri and caching

As far as our plugin , the only thing that would be effected regarding the search  functionality would be if using Chrome  you will not have advantage of the Location sensor aware.

Mixed content , as far as this topic, I am  not sure how you are even getting that error since your site is http not https .  so it does not appear to have been migrated

I would do some research especially on the WordPress support to find out how to properly configure and migrate, or check out the Sucuri blog

 

[Cici]

Arnulf, I added a location in Germany recently;  and it appeared correctly  without adding the br in shortcode as long as I entered something in place of the “state” field, if you do not want to modify your layout by adding the br in the shortcode try entering  a comma or anything under the  field “state” . It may be a solution your customer can live with for now

[Cici]

The error isn indicating the string is invalid as it does not follow the UTF 8 requirements

 

Please refer to the rules under the Import functionality, assume you imported the location?  Do you have a location with that address under your SLP locations?  If so is it showing as geocoded  active?

 

 

I added a location in Tübingen, Germany with a full address to my site. Not only did it geocode correctly but  I also had no issue with it appearing on my  map when I searched by the  town / city name, see my screenshot.

This indicates that it is not a problem with the SLP plugin but something in your configuration or set-up .

Make sure you have the location added correctly, add the country and postal code

 

Attachments:

You must be logged in to view attached files.

[Cici]

Or you can also just change and add the shortcode in the results layout and save  it, he may also have some other suggestions for you that would not require a purchase.

[Cici]

@ Arnulf

Please refer to Jorgens reply above. To change the results layout,  or any of the WPSLP layouts, to add the space, etc you can use the Experience add-on

 

[Cici]

Thanks Jorgen,

Yes, it can be changed if you have the Experience add-on and you can change it in the results layout. Arnulf did not provide the information requested regarding  his Plugin environment  , version etc.

Thank you for providing the correct span for the layout

[Cici]

P.S please show a screenshot of your Plugin environment and provide a url where you are seeing that error?  Are using the plugin on a NAM , i.e. multisite?  I see that you downloaded the experience add-on 4 times which is a bit unusual in one day.

If you do have a  Network-Active Multisite WordPress configuration , an active Premier subscription will be required

if you still need help, we will need more info (refer to the Posting guidelines)

 

[Cici]

The “expected” is indeed what you should be seeing.  if you are missing ANY sub tabs then the issue is not wPSLP but another plugin. Are you using a Minify plugin such as SMUSH? Some people reported that some of the sub menu tabs were not appearing when they used  that plugin,The way their plugin was written ,to minify, ,conflicts with SLP which already is compressed.  https://wp.storelocatorplus.com/forums/topic/admin-section-not-allowing-me-to-click-on-anything/

 

If that is not the issue, did you copy or migrate your site recently? If so  you may  want to check your back up before you did that or may need to use the WP debugger and troubleshoot and check to see if the migration was complete and all your data tables moved over completely.

For others who may stumble upon this support and not see what you are referring to , or think this post is about the actual API keys:

Once you have that issue resolved:

Look at the examples in docs:

If you added referrer restrictions  (click on  that article and watch the video ) and also obtained a unique geocoding key enter that key under Google Geocoding.

Read that article it should explain to you what the two fields “Browser and geocoding keys) are. and what the difference is.

 

In the Docs Google API keys and WPSLP

 

[Cici]

No Problem, Hope you get it sorted out. If you click on the pop up showing on your Google Map on that site it will direct you to the Google API  info for the pop up.

https://developers.google.com/maps/documentation/javascript/error-messages?utm_source=maps_js&utm_medium=degraded&utm_campaign=billing#api-key-and-billing-errors

If you answer the questions in order:

 

Error Messages

This page describes the error messages that can be returned by the Maps JavaScript API. The Maps JavaScript API writes error and warning messages to the JavaScript console. Certain error conditions may also occur, which result in the display of a darkened watermarked map.

 

If you are NOT the website owner, there are no steps you can take to fix any of these errors. However, you may want to notify the site owner if possible.

API Key and Billing Errors:

 

Troubleshooting

. In order to use Google Maps Platform products, billing must be enabled on your account, and all requests must include a valid API key. The following flow will help you troubleshoot the issue.

Are you using an API key?

IF YES:

Is billing enabled on your account?

How can I check if billing is enabled on my account?

Navigate to the Google Cloud Platform Console and select the project under which your API key was created. To confirm the key is associated with the project:

 

Go to the Credentials section, which can be accessed from the left side bar under APIs & Services > Credentials.

Check that the API key you currently use on your website is listed. If that’s not the case, switch to a different project, and check the credentials there.

If you cannot locate the project for your API key, you may have lost access to this project. Ask others in your organization for help. If the original project cannot be located, you should:

Create a new project. This can be done by selecting New Project from the projects list, or by selecting Create Project via the Resource Manager page.

Create a new API key. This can be done on the Credentials page. Once there click Create credentials and then select API key.

Once you have located your project in the Google Cloud Platform Console, check if billing is enabled by navigating to the Billing section in the left side menu.

[Cici]

Just as a footnote,

 

I just visited your site. page for store locations on the site shown in your screenshot.   You have NOT updated your Google JAVASCRIPT API projects according to Google, you are showing a “do you own this site” pop up.

That indicates that the API you obtained once  upon a time is either not valid or is not associated and updated with a billing account. You really need to contact Google or click on those links and follow through with what they are advising you.

Whatever API was previously obtained by your group was  most likely never updated and attached to a billing account, you need to follow the Google API links  where you are seeing those error messages!!!  If it was updated and you migrated the site recently, make sure you have the correct project and correct API key in the WPSLP for browser and that you are not inadvertently using an old one

 

• This reply was modified 6 years, 1 month ago by Cici.

[Author]

Posts