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Viewing 25 posts - 551 through 575 (of 2,715 total)
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  • in reply to: SLP Search Customization #65064
    Cici
    Keymaster

    Also if you do not want them to see a map until after search:

    You can click  the cjhjeck box to  Hide map until search…

    and other SLP shortcodes to be used on each page

    But first under SLP/ Settings/Results you will also want to check off the  box Disable Initial directory , that will disable results being shown until after a search has been done,.  Hope this helps

    • This reply was modified 6 years, 1 month ago by Cici.
    in reply to: SLP Search Customization #65062
    Cici
    Keymaster

    Hello Juergen,

    1)  With Premier you can add the location limit Url

    or search auto complete could be used

    or discrete search could be enabled,

    or search address guess

    Since you have Premier there are a lot of additional features to use, you need to check to see which ones make the most sense for your business model and site.

     

    2)Number of results to show after start up, after search etc is set under the Settings/Results Tab under the Store Locator Plus plugin.

    More info

    about appearance and layouts  displaying data fields, shortcodes etc in Documentation

    in reply to: City state zip without divider #64405
    Cici
    Keymaster

    Fixed version 5.2.2 See News feed 

    in reply to: Store Hours Breaks #64404
    Cici
    Keymaster

    Fixed in version 5..2.2

    in reply to: Missing 'description' field in basic address #64341
    Cici
    Keymaster

    Patched ( I cant read your post) but I think this is addressed

    5.2.2

    PATCHED re-instate the recently missing description and hours fields on location edit forms.

    in reply to: Microsoft Edge and SLP #64315
    Cici
    Keymaster

    P>S

    SLP absolutely has to have the ability to communicate with Google APIs to get locations, so  you might want to read up on the Microsoft edge info and support page  to see if you need to enable cookies etc. I know when using Avast browser I am constantly getting messages from google to enable cookies, and to change configuration etc.  So if I had to guess I would start there.  i you provide your site url I may be able to look for errors.

    . The WordPress Store Locator Plus map rendering is managed by the slp.js JavaScript file.  It sets up the communication with the built-in WordPress AJAX handler, admin-ajax.   Your server must be setup to allow the built-in WordPress AJAX handler to execute.  Additionally, ANY PLUGIN or THEME that is breaking javascript will break SLP functionality. This is rarely an issue with the SLP plugin.

    in reply to: Microsoft Edge and SLP #64314
    Cici
    Keymaster

    I use a Windows 10 computer and have not had issues using Chrome, Firefox, IE,  I have not heard this before.  Is there an additional layer of  security  with any of the browsers with Edge?  I know that Lance uses a test suite before releases that tests scripts with all browsers.

    What errors are you getting? What is your site url?

    in reply to: 'Find Locations' text translation #64312
    Cici
    Keymaster

    Do you have the Experience Add-on? The very first sentence on that page states” he ability to change results layout is included in the Experience add on.

     

    in reply to: Missing 'description' field in basic address #64119
    Cici
    Keymaster

    Please provide your Plugin environment. (see posting guidelines) so we can assist you

    I am having trouble deciphering your post with all the div texts

    .ARE YOU SAYING THERE ARE FIELDS IN BACK END YOU CANNOT CLICK ON?  ARE YOU USING A MINIFYING PLUGIN LIKE SMUSH?

     

    if so , see other responses in support about the conflict and disable smush . You can also try using WP debugger.

    Until we hear back from you with  a clean up of your post and provide your plugin environment in response I cannot answer your question

     

     

    in reply to: Search results Germany #63957
    Cici
    Keymaster

    I am directing this to the developer, he has a fix in place for SLP 5.2. I revisited your site and it appears correct. Did you recently update SLP?

    Thx for following

     

    in reply to: Import Process Doesn't load #63955
    Cici
    Keymaster

    Oh goodie, glad it worked for you.

    in reply to: Import Process Doesn't load #63873
    Cici
    Keymaster

    Here is the csv file attach

     

     

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    in reply to: Import Process Doesn't load #63870
    Cici
    Keymaster

    Hi Janie,

    Thank you for sharing the file and your info.

    I tested by uploading your file in Google sheets to review. I noted there was an empty row at the very beginning so I deleted that and then saved as csv file.

    next step, I logged into my own WPSLP account. I uploaded your csv file. It loaded immediately, i checked to see if the first entry Hilton Hawaii was loaded and it was.  I also checked to see if the last entry for matter of the heart was loaded (see my locations screenshot) and it was.  It all took  about 2 seconds.   I am attaching the file I imported and saved so you can double check it and perhaps try the file with the empty row deleted.

    I cannot recreate your issue. Did you review the troubleshooting Imports docs to make sure there is nothing hindering the communication , security preventing upload or  WPCRON from running ?

     

    I cannot access your site link to see if there are error messages.  If you could run the WP debugger and if you need help interpreting the Debug log we can look at it together.

     

     

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    in reply to: Import Process Doesn't load #63869
    Cici
    Keymaster

    Hi Janie,

    Thank you for sharing the file and your info.

    I tested by uploading your file in Google sheets to review. I noted there was an empty row at the very beginning so I deleted that and then saved as csv file.

    next step, I logged into my own WPSLP account. I uploaded your csv file. It loaded immediately, i checked to see if the first entry Hilton Hawaii was loaded and it was.  I also checked to see if the last entry for matter of the heart was loaded (see my locations screenshot) and it was.  It all took  about 2 seconds.   I am attaching the file I imported and saved so you can double check it and perhaps try the file with the empty row deleted.

    I cannot recreate your issue. Did you review the troubleshooting Imports docs to make sure there is nothing hindering the communication , security preventing upload or  WPCRON from running ?

     

    I cannot access your site link to see if there are error messages.  If you could run the WP debugger and if you need help interpreting the Debug log we can look at it together.

     

     

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    in reply to: Click to reveal phone number and custom link #62993
    Cici
    Keymaster

    I am sorry, I did not see your reply. The first answer is No, that is not possible with the plugin functionality,   I did not see your Plugin environment so did not know what versions you were using, as updates do include some functions over another.  I also do not know if you have the Experience add-on downloaded, or your site url (see posting guidelines)  If you have Experience add-on activated and you are asking about results layout see below.

    Or if you are asking about the CSS and shortcodes used for SEO pages  slp_ locations description and the calling cards added for directory.

    additional shortcodes 

    As far as “custom hyperlink”   do you mean the text for the hyperlink”, i.e  changing the label so it doesn’t say “website” or click here in results.  That can be changed in Results layout  here   or refer to

    https://docs.storelocatorplus.com/blog/results-panel-settings/

    Or  are you looking for more URL controls functionality

     

    in reply to: City state zip without divider #62992
    Cici
    Keymaster

    Yes, that seems to be an issue reported for those with the German language format.  I do not know why, possibly because there is no “state” (or province entered) where one is expected. but it has been reported, and is on the developers radar.

    <span class=”slp_result_address slp_result_citystatezip”>Warburg34414</span>

     

     

    in reply to: Search Results #62925
    Cici
    Keymaster

    Thanks for providing the information. yes, Google seems to have issues at various times as they constantly change their algorithms for their third party  MAPS API. That is nothing new with their operating logic. But now that they have started tracking every single site and require a paid service, i.e adding your credit card , they offer slightly better support according to some of our customers.

    All of their Suggestions have been, search with more detail rather then less. For something like Somerset, even in Australia, it could be anything. A street, a city, a hotel, so they require more info rather then less be added to the search.

    The easiest solution is to add instructions on your search label or on the page suggesting the search criteria be more specific.   If ALL your locations are in  Tasmania you could add the Append shortcode but that would require the experience add-on as mentioned.

     

    P.S. that site page has error. This may also be contributing to issues. Use browser dev tools to inspect site and check under console for errors to see what is causing this . It could be ANOTHER PLUGIN,or your theme that is also using Google MAPS API?  Or did you enter same API key in both the browser and geocoding section? You should only have it under SLP in browser unless you restricted the key

    ERROR at http://www.bigbargaintas.com.au/store-finder/

    “You have included the Google Maps JavaScript API multiple times on this page. This may cause unexpected errors.

    Gh @ js?v=3.exp&key=

     

    in reply to: Footer overlapping content on admin pages #62923
    Cici
    Keymaster

    Sorry about that.

     

    Our developer has said in the past that no plugin should mess up javascript so bad as to render another plugin or theme unusable.   (We have not seen the problem with the MySLP subscription  customers, probably because that product  is SaaS and uses Embed scripts.)

    in reply to: Footer overlapping content on admin pages #59931
    Cici
    Keymaster

    If you are having issues with not being able to click on any of the tabs, are you using any kind of minify Plugin? Some people reported other plugins rendered the SLP Location and back end non clickable.  SLP is already minified, so no reason to use

     

    Someone posted on the WordPress forum :

    . If you can’t change any of the settings for the SLP, turn off the plugin Smush. 

     

     

    in reply to: Search Results #59480
    Cici
    Keymaster

    Google APIs search engine assume sUnited States.  There are a few pages in our docs that address this. Set your map domain , or use discrete search functions or use shortcode to append to search Tasmania only.

     

    (In the future please follow the posting guidelines and provide your SLP plugin environment information and site url  so that our answers can apply more for your situation and we know if you have add-ons etc.) 

    Cici
    Keymaster

    SLP is compatible with the latest version of PHP.

    Other Troubleshooting options here if search does not work , check  for Javascript and PHP handler, or if your site is over zealous and turned off the Ajax handler

    see here  to troubleshoot suggestions for Ajax

    Could not Locate this address if no other errors showing could be as a result of the radius behavior setting for results being set to too low a number, or it could be Google does not have enough info when the search criteria is set or  your center map is not set

    But in your case, when i go to that site url  (Greenjoylife) and type in a zip code  I see this come back when I inspect for errors using the Console developer tools:

    Failed to load resource: the server responded with a status of 500 (Internal Server Error) 

    Not sure if your host is preventing the communication between WP and Google  for the geocoding request to work which is required for the search by zip to work  or if it is because you are revamping the site. But the 500 internal error is on your  end  I believe

    I see if I refresh and  wait a while and set the radius out further some locations appear.  If you do not have Center map set, in your settings/map to an address that is more central to all your locations it defaults to where Google thinks the center of US is, somewhere in Kansas   (check that you have set the Map region as well)

    Other hints for better performance; Check the SLP settings under Map and results.

    See documentation and use keywords to search , example radius 

    Try setting Results to immediately show a larger number as well

    double check that your security on the server is not also blocking the geocoder

     

    in reply to: Click to reveal phone number and custom link #59342
    Cici
    Keymaster

    Hello catherine,

    To better assist you we ask for your plugin environment  which shows us your versions.

     

    1)  I am not sure I understand your question. With Premier you can make the phone number dial on click : Instructions here 

    If you are looking for  a built in report for that function, that does not exist in SLP, there may be some way to measure that using Google Analytics but I am not familiar with any.

     

    2) You can change your SEO Pages layout if that is where your Course guide is. I am not sure what you are  asking here. It looks like you have Course Guides on your page as part of a menu item that then can be redirected. The developer might be able to take a look when he has  some time, but we would need additional information including your plugin environment and how you are using the available add-ons.

    in reply to: Store Hours Breaks #59334
    Cici
    Keymaster

    Please provide the info requested  in posting guidelines, i.e plugin environment.

    if you backed up your data before updating can you see what plugin style you were using and/or if you had an outdated legacy add-on that allowed you to change your results layout befor or if you had some CSS saved in your WP ooptions table ?  I am unaware of any updates to the base SLP plugin that would break  or change how the results displayed

    https://docs.storelocatorplus.com/blog/appearance-layouts/

    There are a multiple styles that work better with some themes. than others, you may want to check them out on your staging or test or dev site.

     

    The Experience add-on allows you to manipulate and change the Layouts and Appearances as well as add CSS if you need to override your theme style.

    .

     

    in reply to: Power Pack – Uploading New Stores #59309
    Cici
    Keymaster

    Get rid of SL_Id the first column.

    Since you deleted your locations that sl_id does not exist.

     

    Read here about the use and purpose for sl_id,

    It is used for import duplicates, it is a specific id assigned when locations are loaded.

    also the correct formats for csv file headers

    Also refer to troubleshooting import if after you fix your files you still have issues you need to look at your WP config (assume it wasnt just one location you are trying to upload)

     

    For anything else, we need to know your WP Plugin environment and the url where you are using SLP, I do not know if you have current versions or not. See Posting guidelines

    in reply to: Allow address in url – not working – Power Pack #59284
    Cici
    Keymaster

    Please read the posting guidelines and provide your plugin environment,  I do not know what versions you have and cannot  help you, the center map at  shortcode was fixed  quite a while ago, it works on my site and I do recall I had reported it and it was subsequently fixed. So I do not know what version you are using

Viewing 25 posts - 551 through 575 (of 2,715 total)