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Thanks Jorgen,
Yes, it can be changed if you have the Experience add-on and you can change it in the results layout. Arnulf did not provide the information requested regarding his Plugin environment , version etc.
Thank you for providing the correct span for the layout
P.S please show a screenshot of your Plugin environment and provide a url where you are seeing that error? Are using the plugin on a NAM , i.e. multisite? I see that you downloaded the experience add-on 4 times which is a bit unusual in one day.
If you do have a Network-Active Multisite WordPress configuration , an active Premier subscription will be required
if you still need help, we will need more info (refer to the Posting guidelines)
The “expected” is indeed what you should be seeing. if you are missing ANY sub tabs then the issue is not wPSLP but another plugin. Are you using a Minify plugin such as SMUSH? Some people reported that some of the sub menu tabs were not appearing when they used that plugin,The way their plugin was written ,to minify, ,conflicts with SLP which already is compressed. https://wp.storelocatorplus.com/forums/topic/admin-section-not-allowing-me-to-click-on-anything/
If that is not the issue, did you copy or migrate your site recently? If so you may want to check your back up before you did that or may need to use the WP debugger and troubleshoot and check to see if the migration was complete and all your data tables moved over completely.
For others who may stumble upon this support and not see what you are referring to , or think this post is about the actual API keys:
Once you have that issue resolved:
Look at the examples in docs:
If you added referrer restrictions (click on that article and watch the video ) and also obtained a unique geocoding key enter that key under Google Geocoding.
Read that article it should explain to you what the two fields “Browser and geocoding keys) are. and what the difference is.
In the Docs Google API keys and WPSLP
No Problem, Hope you get it sorted out. If you click on the pop up showing on your Google Map on that site it will direct you to the Google API info for the pop up.
If you answer the questions in order:
Error Messages
This page describes the error messages that can be returned by the Maps JavaScript API. The Maps JavaScript API writes error and warning messages to the JavaScript console. Certain error conditions may also occur, which result in the display of a darkened watermarked map.
If you are NOT the website owner, there are no steps you can take to fix any of these errors. However, you may want to notify the site owner if possible.
API Key and Billing Errors:
Troubleshooting
. In order to use Google Maps Platform products, billing must be enabled on your account, and all requests must include a valid API key. The following flow will help you troubleshoot the issue.
Are you using an API key?
IF YES:
Is billing enabled on your account?
How can I check if billing is enabled on my account?
Navigate to the Google Cloud Platform Console and select the project under which your API key was created. To confirm the key is associated with the project:
Go to the Credentials section, which can be accessed from the left side bar under APIs & Services > Credentials.
Check that the API key you currently use on your website is listed. If that’s not the case, switch to a different project, and check the credentials there.
If you cannot locate the project for your API key, you may have lost access to this project. Ask others in your organization for help. If the original project cannot be located, you should:
Create a new project. This can be done by selecting New Project from the projects list, or by selecting Create Project via the Resource Manager page.
Create a new API key. This can be done on the Credentials page. Once there click Create credentials and then select API key.
Once you have located your project in the Google Cloud Platform Console, check if billing is enabled by navigating to the Billing section in the left side menu.
Just as a footnote,
I just visited your site. page for store locations on the site shown in your screenshot. You have NOT updated your Google JAVASCRIPT API projects according to Google, you are showing a “do you own this site” pop up.
That indicates that the API you obtained once upon a time is either not valid or is not associated and updated with a billing account. You really need to contact Google or click on those links and follow through with what they are advising you.
Whatever API was previously obtained by your group was most likely never updated and attached to a billing account, you need to follow the Google API links where you are seeing those error messages!!! If it was updated and you migrated the site recently, make sure you have the correct project and correct API key in the WPSLP for browser and that you are not inadvertently using an old one
Apparently someone on your end has set quotas through their Google API billing account. SLP has no insight into any sites that are using the WPSLP self managed plugin.
as an FYI: Some info our developer had to consider and vet when he wrote his subscription based (MYSLP) fully managed software,
Map views do not always align with page views by an “individual visit”.
Example: Someone can go to your site and and visit 5 pages. Web traffic will report this as one visitor but if you had a map on each of those pages that would be 5 map views.
Or the visitor goes to your where to buy page and types in 3 addresses; each time the map is drawn it is considered a map view.
Another example, a full screen map using Google’s map view counter usually counts as 2 or 3 map views.
Not to plug MYSLP specifically but with the MYSLP subscription platform , we only count each time a map update is requested from Google. MySLP uses a LESS aggressive version of the counter than Google uses.
either way, since you are referring to the WordPress SLP you own it, you manage it and you manage your own Google API keys, so best thing for you to do is talk to google and lodge any complaints with them, they offer free support now since , they charge everyone to use their maps.
Sorry I cannot be of assistance or provide an absolute explanation for your case.
You might want to peruse the SLP news feed here to see if you glean anything that might help you.
Hi Andrew, No it is not a known issue and it is not a bug as far as I know.
Not sure about your particulars, but the last time you wrote about the permalinks, Lance answered you with an extensive reply. see what he replied back in January it may shed some light (especially if you are not the same person who worked on that part of that customers WP site before. )
https://wp.storelocatorplus.com/forums/topic/store-pages-custom-changes/
I do see some errors on your site and realize you are using a lot of customization and caching
Lance wrote an article sometime ago about the caching and updating
https://www.storelocatorplus.com/how-caching-can-break-websites-after-updates/
Did this just start happening after you updated to WP 5.2/
Did you migrate your site recently?
Review the WordPress support forums. I did not update to WP 5.2 but it looks like it may have some issues.
https://wordpress.org/support/topic/read-this-first-wordpress-5-2-master-list/
Nothing in SLP would effect breaking your internal links to your pages
You can also view the Power changelog to see what changes were made. I do not see anything that would effect your SEO page links in recent updates, the last time anything to do with SEO Pages changed was Power version 5.. Make sure you still have Enable Pages turned on.
You may need to debug with WP debugger to get to the bottom of the issue
Also, there are a few other SLP plugin styles, left for red, left for blue, and other Gallery styles available for premier customers. You might want to check them out on your dev site, make sure you have a back up of your site before changing anything permanent.
examples of CSS rules that will take precedence over the built-in SLP Theme file CSS and WordPress built-in CSS. can be found on the docs page. To find the correct rules, the developer recommends using the Firefox Developer tools or Google Chrome Developer Tools to view and copy specific CSS paths.
The Docs page shows you how to change the span and css.
https://docs.storelocatorplus.com/blog/custom-css/
There are numerous articles and documentation about setting up your Google API. I do not see that error when visiting your site so cant be sure if that is your issue. But also you should update to SLP version 5.0.5 ( See changelog here under development, that was fixed in version 5.04) That may fix the issue, there was an issue with Map regions /domains not saving and defaulting to the US, make sure you have selected Australia for your Map domain under the Settings/Map functionality
I went to your site and nothing as far as Google geocoding came back when searching that suburb.
BUT
What i do see is this error
Mixed ContentThe page at ‘https://www.sloggers.com.au/store-finder/‘ was loaded over HTTPS, but requested an insecure favicon ‘http://sloggers.wpengine.com/wp-content/uploads/2015/03/favicon.jpg‘. This request has been blocked; the content must be served over HTTPS.
And that can on cause the Google API to hiccup. See Mixed Content info
You should turn on Location sensor and set the distance to a lower distance under results settings. and/or disable initial directory from results if you do not want all the locations to appear.
https://docs.storelocatorplus.com/blog/results-panel-settings/
Also you might want to turn off the cluster map markers or change the settings for it if you believe you had the correct settings to have the map and results working the way you described before upgrading. . I am not sure if you had the Power add-on before with location sensor available. but upgrading to Premier would not automatically change any of your previous settings or css. The cluster feature is however a default (turned on in Premier automatically) That feature does show the map differently.
Things that also effect the initial display are center map at, radius always on, or only after search and also the results settings , display all, etc.
Are you saying you only want Australia and New Zealand displayed and not any of the other locations you have worldwide?
no problem
Sorry, I am on vacation at the moment.. The developer provides updates via the News channels and his blog, glad you were able to find the info you needed.
If you notice that article is dated 2-017.
Announced over a year ago, DeBaat had not updated those add-ons and they were no longer compatible with store locator plus.
he has been talking about selling them on hos web site, and supporting them there,
I do not know the status. you can contact him
I cannot readily answer your question without knowing your Plugin environment (found under the SLP Info tab) , see posting guideline
Nor the example of your file header names, i.e sl_store, sl_address,sl_city csv file examples
If it imports some lines and not others then most likely there is an issue with your csv file format.
Review the multiple pages in documentation for example troubleshooting CSV imports and CSV file headers.
Additional info If you click on the link above with the get response:
"code":"rest_invalid_param","message":"Invalid parameter(s): apikey","data":{"status":400,"params":{"apikey":"Invalid parameter."}}} There are a few articles about the REST set up as well. I am not sure if I am even looking on the correct page anymore, if you still need assistance could you provide the exact url where you are having the issue? I checked an old email that you sent and the url on that one seems to be working correctly. Sorry for the confusion if I am looking at the wrong site. This is why we ask for URL as well as plugin environment. Hope all is working out for youThe redirect is being shown above and is broken (http to https)
About the google API here are some FYI tips:
Lance published a few articles for customers to assist them with the referrer and setting up the APIs
https://www.storelocatorplus.com/api-keys-with-referer-restrictions-cannot-be-used/
https://www.storelocatorplus.com/wordpress-store-locator-plus-google-api-key/
Hi Catherine,
Your site is showing the referred page as this: http://learnlocal.org.au/find-a-learn-local/
which isnot secure. When the site was developed was it migrated from http to https? Was the Google MAPS API updated?
Using any Browser inspect the site : errors are being shown.
Uncaught SyntaxError: Unexpected token <
3(index):1 Access to XMLHttpRequest at ‘https://www.learnlocal.org.au/wp-admin/admin-ajax.php’ (redirected from ‘http://learnlocal.org.au/wp-admin/admin-ajax.php’) from origin ‘http://learnlocal.org.au’ has been blocked by CORS policy: Request header field x-requested-with is not allowed by Access-Control-Allow-Headers in preflight response.
VM319:1 GET https://learnlocal.org.au/wp-json/store-locator-plus/v2/geocode/d3b9421df4791d1ba132a4a9a16984d9/au/3002 400 (Bad Request)
(anonymous) @ VM319:1
send @ jquery.js:4
ajax @ jquery.js:4
n.(anonymous function) @ jquery.js:4
getJSON @ jquery.js:4
geocode @ slp_core.min.js:1
doGeocode @ slp_core.min.js:1
searchLocations @ slp_core.min.js:1
onsubmit @ (index):511
example
using the Browser tool and inspecting network parameters when performing a search, it appears you have not set up your google APIs correctly
- Response Headers (14)
P.S. Since you are a Premier customer, are you using anything available to you that wil help your site visitors, such as Google guesses or auto fill ?
https://docs.storelocatorplus.com/blog/show-address-guess/
https://docs.storelocatorplus.com/blog/how-to-show-address-suggestion/
First, we need to see your Plugin environment . Neither of those screenshots provides any info for us to be able to assist you better. A screenshot of your SLP plugin environment is better.
There was a patch to fix the defaulting search region to US. I cant see your back end nor your web site to see if your region is being populated correctly. I.e If you selected Australia as your region map.
Second:
As explained in various news feeds and documentation. the Google commercial MAPS algorithms is NOT the same as the Google MAPS APIS they offer for third party and/or self managed use of their MAPS APIS. See HOW search works (it explains and offers suggestions
They won’t flat out tell you this but they DO misdirect all the time.
Also Google commercial maps “listens” in and keeps a history of your location, where you have searched before and they still do not always get it right.
The MYSLP fully managed service as an alternative to WPSLP uses different algorithms to search a geodataset before querying Google API and often returns better results because we do not rely on Google but fix lat. long real time. Without getting too technical, please review the following articles and docs.
If you are not using the latest version of WPSLP then update.
Hi,
Sorry about that. The developer is deeply involved with scheduled client commitments atm. He does not have a lot of updates pending as far as WPSLP issue. I will see if there is any new information or update with this issue
On further investigation it looks like it may be built into your theme and not part of SLP.
white url(/wp-content/themes/salient-child/assets/images/loading_spinner.gif) no-repeat
If you try a standard WP theme does the issue resolve?
Did a developer or someone else purchase the SLP Premier subscription and then never pass it on to you, or did not renew the annual fee , or migrated the site and just used the base plug-in and not the premier plugin ? Not sure what is going on with your site but that is not normal behavior of our base plugin. As mentioned the only feature that has that indicator built in is for our premier subscribers.
