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Krista,
Could you please provide the missing information (#2 in Posting guidelines) so that we can assist you. We need the plug-in environment specifically. I see that you had purchased the Power add-on a few years ago. You might need to update but I cannot tell without more infoSomething you might want to check in the meantime:
it looks like on that URL Page for Sierra Flame, the plugins are set up differently then the way they are set up on Amanti. If you search under the Amanti where to buy it works perfectly. I assume you are handling both accounts?
Is it possible you have not set up the Google API for the Sierra Flame url? For whatever reason when doing a search tunder the Sierra Flame it is not communicating with Google at all. No errors but also no results. If you look at the way the Amanati dealer is set up, the Plugin is loaded properly and it is able to talk to Google.First
make sure the plugin and add-ons are loaded and correct version and activated,Second
check that Google APi is set up correcty for both domains referenced on that siteThird
If that fails use
WPDEBUGGER to troubleshootNote: it is difficult to understand what you are asking but I believe you do not want any results to display until after search is [performed. I do not understand about the hide map question. Also as Premier customer you may wish to post in Premier forums,(see under your account) those questions are answered first.
Look At results settings and select Disable Initial directory
With the Experience add-on, (Part of your Premier subscription) other settings will appear and can be enabled that will Not show the results immediately until after a search has been performed. The setting is labeled “Disable Initial directory”.Make sure you are using the current versions.
Please provide your Plugin environment as outlined in Read before Posting. I need to know what versions and what add-ons as well as url.
You can find answers to most questions in our documentation.
P.S. Did you fix your server on your end? your site was constantly pinging ours and I believe support sent you an email about it. You would not be able to update Premier if it is pinging us every few minutes. I can check with the developer or you can contact him using SLACK.
Double check to see if Premier is also on 5.3.2
I do not know what versions you are using. Please provide your plugin info.
Great, Thanks for letting us know
Please provide the information requested in the read before posting guidelines? What are you using for versions and add-ons.
Premier subscriptions have many variables and features
Not sure what you are referring to
https://docs.storelocatorplus.com/horizontal-vertical-checkbox-category-selector/
or
https://docs.storelocatorplus.com/search-address-auto-complete-setting/or discrete searches
https://docs.storelocatorplus.com/store-locator-plus-discrete-searches/Andrew i spoke to the developer and to do exactly what you want (basically have two different results order by Name then closest) would require him to customize the software. You would need to contact support to see if he has time and schedule to do a customization project for you. So having the power add-on would not give you those exact results unless all the names were the same such as Smith market in different locations. Also for any customization a Premier subscription would be required in addition to customization. He hasnt taken on any customization products recently but if he has time he may be able to provide you price…
Please provide your Plugin information
Provide versions, including the SLP add-ons you may have. Best method to provide this info is to capture a screenshot , under the Info tab , provide your SLP Plug-in environmentProvide the site url page example: htps://mysite/locatoras mentioned in the read this before posting guideline. i.e.
Do you have Power add-on, are you using Location sensor in addition to alphabetical.
If you have Power add-on the way you could accomplish this is to have the results show initially AND ALPHA THEN ONCE A SEARCH IS DONE, FOR INSTANCE BY ZIP CODE IT WILL SHOW CLOSEST TO THAT SEARCH AND THEN ALPHA
without knowing what you are using for add-ons that is the only suggestion I can provide
is this your site?
https://www.genol.at/gcard/The Store locator seems to be working fine, so the only thing I can suggest is that you use the WP debugger or turn off the other plug-ins one by one if you are having problems in your WP admin panel with the plugin , try updating first to see if the problem is solved..
Did you happen to note on that screenshot you provided the GOOGLE ERROR??/ NO API KEYS? What is that referring to
What is the url where you are seeing that error ?If you cannot add a location or the tabs in the admin screen in back end is not working properly, are you using smush it or another minifier plugin? If so there is a conflict. First try turning off deactivating the other plugins one by one.
your versions of SLP plugin and add-ons are outdated. We are on 5.3 or higher for all. If you are using WP 5.3, you can update Premier to 5.3 or higher as well
If you are trying to get to the bottom of the errors, use the WP debugger and provide us the debug log (make sure it is current clear any old messages) there could be a conflict with your them or other plugin.
Another good info page about javascript errors
That screenshot is showing a warning of NOAPI key from Google as well. I cant tell what is going on without a url page where you have the SLP loaded
Have you had a chance to reference the email sent to you from support regarding the number of times the premier is being validated?
No Problem, Sent an email to you as the user name graphics. Sorry about the confusion with emails to cindy. we can add you to the slack channel since you seem to be having problems replying to Premier post , I see them as replies to the post on my end,
Thanks for clearing that up, I will change it in the system if need be. That is the billing email. I will send you an email.
We just sent an email to the email address on record, a Cindy Grey. We need to have you and our developer talk about your WP environment. Please let us know if there is a better email address by either sending us an email via the contact us form ore provide us with one here.
We just sent an email to the email address on record, a Cindy Grey. We need to have you and our developer talk about your WP environment. Please let us know if there is a better email address by either sending us an email via the contact us form ore provide us with one here.
Notice from our developer:
“Something is seriously wrong with FloeIntl.com’s setup — it is sending requests in flurries of 6-8 requests in a 30s span…their server does not appear to be saving transient records in WordPress which means they are validating the premier license every time a premier feature is accessed. This will likely slow down their site quite a bit as every page SLP is on will ask “is the premier license valid” to our server first and wait for a response.”This needs to be fixed ASAP . I will send you an email from our support channel and/ or have you connect with our developer on Slack channel to guide you through the issue. It would be useful for you to be on the Slack Channel where the decvloper can help you when he is online and not coding. If this is not changed , and our server is continually hit, it is contributing to our server capacity being used up by these constant requests.
“
Now that you have Premier, you might want to post in Premier forum. I had not seen your reply to loading locations until today, it was buried
I answered that though. Not sure what is going on, double check that you didnt lose that setting when updating premier, check to see if it is checked off. Not sure if your theme or configuration or the categories drop down menu would interfere with it but it is working on my site.Hi christian,
The Loading indicator is working on my site. Do you have it turned on under the Settings?results/Appearance?
I am using the latest add-on versions 5.3.1
P>S you have some errors on the URL https://www.floeintl.com/dealer-locations/that point to this
Ahh, awesome, I am glad you were able to find a solution. Thanks for sharing your solution so others might benefit.
I just visited your site again, and searched postal code 2000 and clikced on the first result link to go to SEO page and it came back quickly with the results. This is the link I see.
https://2019.superitsolutions.com.au/location/computer-repairs-neutral-bay-2089/
Ok, Thanks for clarifying I Spoke briefly to the developer at a meeting and he suggested try flushing permalinks. With WP 5.3 updates who knows what craziness is happening, I have seen issues with people using the Avada theme whereas a bug was introduced.
Deactivate Smush. (Yoast has absolutely no conflicts with our plugins.)
I am curious why only random pages are returning 404 on refresh or time out, we do not control any of that here .WPSLP is a do it yourself plugin and you host it on your server. . If it was a bug in our plugin it should effect all your locations not just random ones. I can mention it to our developer to see if he has any ideas , he has abroad base knowledge of servers etc. but I really cannot troubleshoot “randomness” for you. Every time I search and follow the steps and refresh your SEO Pages it is fine…I have noted there is a date under the header on the pages though It shows NOV 19, 2019 on the front end, why is there a date in there at all? Does it serve a purpose or is it something coming from your theme? That is the only anomaly I see.
See docs about HOW SEO Pages SLP works
templateDid you try using the WP DEBUGGER?
P.S the screenshot you are showing us is not what is meant by Plugin environment, we are referring to the SLP TAB called INFO that has the Plugin environment under it
P.S. You are showing me the Premier plugin on WP plugin admin panel, that isnt what I meant by plugin environment, i need screenshot under the SLP/INFO tab. That shows what versions of all including php and WP…
To do manual update follow here
You may need to clear your cache to ensure that WP is updated and that Premier is not trying to pull in the old one , it is not an auto update on our end . download the Premier zip file from your account , you will see it under downloads. It will not auto update. And look under the WPSLP Info tab, shows plugin environment …is it showing WordPress as updated to 5.3 there?
I know my WP would not update to 5.3 because of my server too slow and it is a huge file.