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Let me send you an email from support…Someone else just reported no emails went through using the contact us form..UGH>>>> The developer is so tied up right now with customizing for a relief organization so he doesnt have time to fix the contacts us…I am so sorry about that. I have no idea whats going on, its like the whole world has gone crazy including software .
I think we may have found an answer and the developer is working on it, (something happened with the conversion process during last update of the add-ons that were grabbing from old legacy code)
To fix…
Restore your last known working backup of SLP to a staging/test server.
Export your settings using the JSON export tool. (this has been part of SLP under Settings/Tools tab
Import to the live site.
And it will get MOST settings.
The post I was referring to was here in the forum We are not seeing any emails from you to support. The developer is working this weekend with an essential relief provider during the covid 19. What do you mean your search is not working now??????? I thought it was just remote file retrieval you were having issues with and was going to email to us to see if we could access (but you were able to manually upload imports.)
What is the url where you say search isn’t working now? Are you still on the versions above? A screenshot of your current plugin info is best it shows us everything we need. You have back-ups I assume? Hopefully , you are only experimenting on test or clone or staging sites/
I do not believe you ever have provided us with any urls?
P.S. The only email I found was for christine@geektownusa
I checked the spam in support email and did not see anything from you.
We have the developer working this weekend on some other issues for an essential business during the covid 19 crisis. So any info you can provide. He is checking settings under the View settings, so once he is done with that he will be able to get more in depth with your issues.
Thank you for your patience while we have limited staffing
There may be an issue with discrete search drop down. I have notified the developer but to assist you we need more details, i see you also posted in WordPress forums, Please post info here
Please provide the information need to assist you. Did you have a back-up before you updated? You are using discrete search both country and city? Do you have CSS?
Need Plugin environment see what is needed refer to the posting guideline.
What is your radius behavior set at? (Always use, use after search, do not use?)
Which combination of Discrete search selectors are you using...see the list here
I need this info in order to try and recreate the issue you are having.
Please provide the information requested in the posting guidelines
I do not know what versions you are using of the plugin
Ahh, I see what happened, there was a year skipped or cancelled (2017) and then the newer payments went through. I checked with the support emails and haven’t seen an email come through to support as yet. We were having some issues with the third party support email systems so I will check again. Or you can try to send an email again if you do not hear back in a timely manner.
Thanks
Without the site url where you are seeing those errors I could not tell you but it does sound like you may have a conflict or you do not have your Google API keys set up correctly(?). If you could provide me with the site url where you are experiencing the issues, the developer will ask about it as well since all our tests with remote file retrieval is working. If you do not want to post here, you can send an email with the info, including a screenshot of plugin info, versions, url, a link for the remote file (we should be able to test your remote file if the list isn’t too large) There is paid support option if you need additional help that is not within the scope here.
One quick way to tell is put the URL you are using for your imports into your browser.Does it download a CSV file you can open with a text editor?No?Then It isn’t a vanilla CSV file readable by the “Internet”.
This is the link you can use to see if remote file retrieval is working
For example — if you go HERE it tries to download a file…
https://demo.storelocatorplus.com/wp-content/uploads/2020/04/9-Restaurants-With-Lat-Lng-Cat.csvGoogle changed how share links on drives are working and we found no way to get to the raw CSV file with any links they provided.
So Google Drive hosted CSV files is likely never going to work again. Just one more way for them to track everything you do online by using an embed object vs. a flat CSV that they give you access too.
Ok, I see this post now.
It should be attempting to import the locations from the remote file retrieval.
I am working with the developer to see what may be happening here.
If you have a test or staging site , try importing from our google drive (Public ) as a remote file retrieval and let us know if that is working for you (try it on your test site or staging site) .
https://docs.storelocatorplus.com/example-csv-import-files/
For anyone else who is following this post, we discovered a bug in Power and are working on a fix. There was some code that was not updated or did not match when Smart options were utilized and updated in the Power add-on. A patch is being tested for Power and will be available later this week. Power will be updated and tags options patched in the next release
thank you kami for contacting support
Also, an update, there will be an update for Power and SLP. You should update when you see it available, it might help with your Cron job and remote file retrieval. but you will still need to maintain and have the file somewhere it can communicate with WordPress. (Not be behind an extra level of security which blocks communications if you are using remote file retrieval)
Yes, As far as the ID , I tested it and it imported correctly.
As far as the CRON
Developer found the Cron error on import — but he said that should not cause it to continually respawn.
Cron error will be patched in Power 5.5.3
Please provide your plugin environment each time you post so we can see what versions you are using, there have been a couple of updates this week.
We have tested and we cannot recreate your issue:
i..E you say Load data is automatically checked off?
have you tried WP debug on a staging site (assuming the staging site reproduces the issue) and check for errors — especially in SLP code. If you see errors in SLP code please forward them to Support so the developer can take a look.
The issue was fixed with update to 5.5.2
Lovely! I found same issue
check the latest versions, SLP is now on 5.5.4
Lance looked into it and responded with a more colorful version of “Shuchsk” 🙂
Anyhow, He fixed EXP , enter what you want under Settings Search/label. EXP 5.5.2 is now available
SLP is 5.5.4
Power is 5.5.1
Ian the error message on your site now just shows filter undefined. That was fixed with last version of SLP and EXP , etc.
There was an error in SLP 5.5.1, that caused what you are describing but it was fixed in SLP ver 5.5.2. Just redo these stes
1) Deactivate SLP and Premier and Power and EXP.
2) When you do that you should see the plugins and add-ons telling you new version available, go ahead and update those. See versions available
Also your WP version is outdated, I understand if you do not want to update right away but
It is this element that is not changing when you change the label in the back end
<input type=”submit” class=”slp_ui_button” value=”Find Locations” id=”addressSubmit”>
I have reported it to lance, as my understanding is when you change that label by adding text it should update. I know he did some tweaking with the block support and also changed the legacy CSS so perhaps that is what changed . see changelog for last update . I will find out for you Piani
Hi I do not understand your reference to https://translate.wordpress.org/projects/wp-plugins/store-locator-le/stable/sv/default/?page=33
As you are aware that is the back-end translations and we do not have control over that.
Are you referring to front end or back end?
When you are referring to the shortcode that indicates to me you are referencing the Front end how it appears on your site url or in your search layout.
This will not work : [lable_for_find_button]
label is misspelled. In US we spell it label
As far as Find Locations button, I have tested on my site and our test site and you are correct it is not changing. I have notified Lance
Yes to al.
It does matter where the file is saved, It needs to be publicly accessible.
yes it matters if the file is locked. (It cannot be)
As far as File Permissions, review WP,
Configuring your server and PHP limits technical article still applies even thought his was published a while ago
Turn on General /Schedule if you haven’t already
Alternatively, a lot of our customers are tired of dealing with Google API keys and their ever changing rules.
You might want to consider moving over to our MySLP SaaS solution. You do not need to worry about updating your SLP versions, you do not need to worry about Google API, we handle all that. You would most likely need to signup at the Professional level plan if you decide to go that route and since you already have Power, just export to a csv file, and import into MYSLP account. You can also import your JSON settings under the Settings/Tools. You could have it all done and up and running in less than an hour . A simple embed script and your map will be back on line
See our SLP home page and our news blogs.
More info on docs site for MYSLP getting started