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I am trying to schedule hourly updates of SLP locations based on “Remote File Retrieval” of a specific CSV. I have placed the file in my uploads folder, set it to upload hourly, and left the “Import Time” section blank. I’ve continued to check the file every 15m or so, and haven’t seen any of the new locations added. I tried setting a time, tried changing the schedule to “Daily”, and nothing seems to make any real difference. The file doesn’t seem to be touched.
I’ve also tried manually importing the spreadsheet, which seems to work correctly, so I believe my CSV file is properly formatted.
- Does it matter where the file is saved, so long as it is publicly accessible (via browser, for example)?
- Does it matter if the file is locked?
- Does it matter what the file permissions are? 777, etc?
- Is there a log of all attempts by “Remote File Retrieval”, to show any errors that may have occurred? If so, where can I find this log?
- Any other suggestions?
WP 5.4, SLP 5.5.2, SLP-Experience 5.5.1, SLP-Power 5.5, SLP-Premier 5.5.
Thanks in advance!
Yes to al.
It does matter where the file is saved, It needs to be publicly accessible.
yes it matters if the file is locked. (It cannot be)
As far as File Permissions, review WP,
Configuring your server and PHP limits technical article still applies even thought his was published a while ago
Turn on General /Schedule if you haven’t already
Also, an update, there will be an update for Power and SLP. You should update when you see it available, it might help with your Cron job and remote file retrieval. but you will still need to maintain and have the file somewhere it can communicate with WordPress. (Not be behind an extra level of security which blocks communications if you are using remote file retrieval)
Ok, I see this post now.
It should be attempting to import the locations from the remote file retrieval.
I am working with the developer to see what may be happening here.
If you have a test or staging site , try importing from our google drive (Public ) as a remote file retrieval and let us know if that is working for you (try it on your test site or staging site) .
https://docs.storelocatorplus.com/example-csv-import-files/
One quick way to tell is put the URL you are using for your imports into your browser.Does it download a CSV file you can open with a text editor?No?Then It isn’t a vanilla CSV file readable by the “Internet”.
This is the link you can use to see if remote file retrieval is working
For example — if you go HERE it tries to download a file…
https://demo.storelocatorplus.com/wp-content/uploads/2020/04/9-Restaurants-With-Lat-Lng-Cat.csvGoogle changed how share links on drives are working and we found no way to get to the raw CSV file with any links they provided.
So Google Drive hosted CSV files is likely never going to work again. Just one more way for them to track everything you do online by using an embed object vs. a flat CSV that they give you access too.
Without the site url where you are seeing those errors I could not tell you but it does sound like you may have a conflict or you do not have your Google API keys set up correctly(?). If you could provide me with the site url where you are experiencing the issues, the developer will ask about it as well since all our tests with remote file retrieval is working. If you do not want to post here, you can send an email with the info, including a screenshot of plugin info, versions, url, a link for the remote file (we should be able to test your remote file if the list isn’t too large) There is paid support option if you need additional help that is not within the scope here.
Ahh, I see what happened, there was a year skipped or cancelled (2017) and then the newer payments went through. I checked with the support emails and haven’t seen an email come through to support as yet. We were having some issues with the third party support email systems so I will check again. Or you can try to send an email again if you do not hear back in a timely manner.
Thanks
The post I was referring to was here in the forum We are not seeing any emails from you to support. The developer is working this weekend with an essential relief provider during the covid 19. What do you mean your search is not working now??????? I thought it was just remote file retrieval you were having issues with and was going to email to us to see if we could access (but you were able to manually upload imports.)
What is the url where you say search isn’t working now? Are you still on the versions above? A screenshot of your current plugin info is best it shows us everything we need. You have back-ups I assume? Hopefully , you are only experimenting on test or clone or staging sites/
I do not believe you ever have provided us with any urls?
P.S. The only email I found was for christine@geektownusa
I checked the spam in support email and did not see anything from you.
Let me send you an email from support…Someone else just reported no emails went through using the contact us form..UGH>>>> The developer is so tied up right now with customizing for a relief organization so he doesnt have time to fix the contacts us…I am so sorry about that. I have no idea whats going on, its like the whole world has gone crazy including software .
We sent you the beta pre releases for SLP and EXP but your file server blocked them. if you would like to test you would need to download them from your account downloads marked pre release with premier account
Hi Jason,
We have a pre release beta version of Power add-on that is addressing the remote file retrieval. If you want to test it go to your account and at the bottom of the page in footer you will sere Download above the Premier support text. If you click on download there you will see all the beta pre releases but you should only test on a clone or dev site as mentioned before. We need to do more testing before the patch is published
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