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Mark,
I have not heard that from others for quite a while (since the zoom levels were fixed back last fall with 4.3.14) . If you need the “do not auto zoom function or the scroll zoom function” that is in the MAP add on or EXP add-on. I thought that was what was creating you issues. Since it works as it is supposed to on my site , I cant offer you any further suggestions. Perhaps if you update to 4.4.35 you will find it works better.
Documentation on Map panel settings
P.S> You can still purchase the legacy version of Enhanced Map, but as mentioned they will eventually be phased out and not supported once the SLP version is transitioned to 4.5 or higher. Possible at the end of this year , the target date. You may find some other features in the Experience Add-on that you hadn’t thought about that could improve the load time, efficiency, or appearance of the locator page. It is totally up to you.
Thanks
If in past 60 days , the same amount as you paid for the Legacy item. (either $50 or $60 depending when you bought it)
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The EXP add-on Pack is $250 currently, the $25 is the renewal fee. You would pay the renewal fee of $25 when it needs to be renewed in a year.Request your discount coupon to contact support using the contact form. A coupon code will be sent to you via email.
Mark, Please Provide your Plugin Environment, (see the Looking for support guidance)
Scott could have had the Experience Add-on., that is where you can define the zoom levels
Please follow the Posting Guidelines, we cannot help you without additional information. It could be your WP theme, or (if you have added ) CSS. rules
Something other than SLP is causing this, the Developer uses Safari to develop and to test every single update. He went back and tested again and there is no error. If you need him to troubleshoot your site you can provide a login and admin to your site URL. That option is under Paid Support.
You might want to look at teh debugging tools and instructions:
it appears you have a non SLP Widget adding a Search form. That could be causing some conflict as well.
Hi All,
The issue is your PhP version is not high enough. Lance is working on a release 4.4.35 to allow for lower PhP versions (which is not recommended by WordPress)…WP best Practices say you should be using PhP at least at 5.6….the older versions are not as secure and your site can more easily be hacked into.
Here is a link and a letter that WP requests you send to your host. A lot of these hosting companies (blue host and GoDaddy) have vested interest in keeeping their WP customers happy, they are frequent sponsors at WordCamp…so if they are not using the higher php environment, and you are using WordPress, this is a good opportunity to improve for a lot of WordPress users.
In the Future if you could follow the guidelines and post a screenshot of your Plugin environment . This is a good example of why we ask for this. Something like your WP version, MySQL or php is important to help define the issue.
Since I run my test site at
MySQL Version:5.5.46
PHP Version:5.6.17
I do not experience any issues and this did not pop up when I tested 4.4.34 ditto with the developers testing..
Please provide your Plugin Environment, (see guidance here) which will include versions of all the add-ons, Premier , Exp etc.
Premier is version 4.4.03 , you should be using Experience add on as well if you are current on your subscription. (it will replace, deactivate the Enhanced Search, Enhanced Results etc, it will update and not re-set) There is also a new release 4.4.35 for people who are using old versions of php
With the new format the clusters checkbox is not where you may have seen it before.
It is under Experience/Map/and about half way down a section called Premier. Your back end under Map should look like this if you have EXP 4.4.xx and Premier 4.4.01 or higher
Hi Terrence,
Scroll down and click the other subscription shown as April 17 2015 beginning with #29xxx.
That one is considered the Parent for some reason and is clickable and you can view it. That is the one that is currently active until 2016, it looks like the other one in your account at the top of the page (the one starting with #37xxx,) is a child or renewal, or something different. I don’t know what is going on with WooCommerce on that one.
Can you do what you need to do with the #29xxx subscription?
I will ask Lance at some point if there is a way to modify or clear it, in the meantime
In the meantime just scroll down the page to the other one and you click on that
Hello Donald,
We request that you provide your plugin environmnet and store locator page url, (see Looking for support and Posting Guidelines
)
FAQ Review the hgints and tips under FAQ and the Documentation about Imports and CV file formatsA screen shot like what you provided does not provide us enough information to help you. The actual CSV file might give us a clue, but you can review that yourself and ensure it was set up or converted from excel etc, correctly.
But , in this case, just by looking at your screen shot (without a CSV file to compare), I can surmise that you have some errors in your CSV file. See the first line that does not have a street address? Agri-AFC (Arabi)
Look at that phone number, it is missing a leading parentheses whereas all the others have the leading parentheses, ditto the next line. This tells me that it is probably in the wrong column or not separated by a comma, or the parentheses around the store name is being read incorrectly (in which case put it in quotes, ) orthere is a special character in those address lines that caused them to not import correctly. Review your CSV file and you will probably be able to see the errors.
The new release is published and skipped ahead to 4.4.34. That should fix your JSON issue.
Please let us know if it doesn’t.
ThxThat is great Rob,,,,by the way SLP 4.4.34 fixes the JSON issue and is out and published. While testing (that is why it is now 4.4.34) I found an error in how Enhanced Search was not keeping the radius box selectors checked or unchecked. So perhaps what you found was similar to that and it just didn’t clear out when you updated to EXP. Anyway it is also fixed in 4.4.34, so update would be good for you now.
Lance looked at your sites as well, I was going to write to you earlier but got tied up with the new releases. He said
slpexperience_settings on the STAGING site has immediately_show_locations = “0″
slpexperience_settings on the LIVE site has immediately_show_locations = “1″
You can see it in Firebug the same way you can look at SLPLUS stuff.
So it sounds like that slp_options had to be cleared, perhaps it was leftover as you mentioned form the custom theme?
Anyhow, I have let Lance know you fixed it and he has the link to this post if he has any questions.Thanks for letting us know that it is working now and let is=us knoow if any new issues. I will be closing this forum post ok? 🙂
That feature wasnt available on 4.2 versions , you need to upgrade to the current versions , please provide your plugin environment when posting per the guidelines, thx
That sounds good. I agree it does sound odd if all the versions are updated to the same degree and you aren’t having AJAX blocked on the live site. If it isn’t resolved after the 4.4.31 update than I will ask Lance to delve into it when he has a moment.
The biggest issue is coming from a plugin that is also loading GOOGLE API maps, a plugin, or your theme , is breaking Store locator Plus. You need to deactivate whichever plugin is doing that and then see if it it is fixed…I am confused by what you mean by commenting out. Are you rewriting code? Do you have a site admin or IT person to help?
I cant do much from this end unfortunately. Use the WP debugger methods as mentioned in Troubleshooting.
if you are unsure of where you have issues and need a developer to do troubleshooting on your site , you should request a support ticket to Paid support. and provide login credentials.
There is a pre release of SLP 4.4.31, if you have a back up of your site and you want to download the SLP pre release 4.4.31 , it may fix the no valid JSON response . Lance found that a combination of settings was tripping itself up.
Let us know if you check it out and it works
Try out the SLP 4.4.31 it is in Pre release, Lance found a bug that when used in a combination of settings under Experience could come back with the SLP not sending back JSON resposnse.
He believes it is fixed. Can you check it out and let us know?
Hey Rib, Yep I am looking at the live site and you are getting the SLP did not send back a valid JSONP response, so try the SLP pre release 4.4.31. The Production “live site” is backed up to a staging site right?
If you don’t want to try it on live site…It should be published soon, undergoing some testing because there was a lot of other code updates included in 4.4.31 (not associated with JSONP response)
Rob,
The” invalid JSON response” could have been as a result of a combination of settings under Experience (involving radius) that may effect a handful of people, The developer was troubleshooting for a client and found a bug that could cause this in some instances but only with a few combos of settings. He thinks he fixed that in the SLP pre-release 4.4.31. If you want to download that and see if it addresses that issue it would be great. (Testing is best done on your staging or dev site not the live production site)
As far as the message “Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience”.
That is not something generated from SLP. SLP uses the built in jQuery method to build AJAX calls, not a custom method. So something that was built in (custom build?) on your site is breaking it.
you can look up that error message like I did for more info…below link is one of many and there are suggestions out there for fixes. One is to check the versions of jquery that other plugins or your theme is using.
Not sure if everything else on your site has been resolved. Let me know if it isn’t or if you see a new issue. Did the disable intial directory stay set for instance? It works for me…
Find out who added this
UniversalpixelApi
because it also is loading a map in that function and that is causing issues, it is really messed up. Can you turn it off? If not I would go back to your developer: (function(global) {
if (typeof TTDUniversalPixelApi === ‘function’) {
var universalPixelApi = new TTDUniversalPixelApi();
universalPixelApi.init(“joog2pp”, [“r1bi0av”], “https://insight.adsrvr.org/track/up”, “ttdUniversalPixelTag83f31b5a299f4be0bccf6d840a232ecc”);
}
And Yes, you should be updating and not running old versions of WP, they had security patches etc. ( see the release notes)
P.S. I was able to find the general web site for Rickys restaurants grills. Right off the bat when I inspected there was an errror message that you have included the Google Maps API multiple times and another error message about location sensor, this indicates that there is another plugin (or theme) that you have which is loading a Google Map as well or is trying to navigate using Google maps…this will break Store Locator Plus.
start with Troubleshooting suggestions, if you do not know the other plugin that is running Google Maps then turn them off one at a time until SLP works again…that is your culprit. Also check your themesto see if they have added some custom jquery ( not using WP jquery).You can search the forum for others that may have run into issues with maps not loading etc. or you can read more about debugging under troubleshooting
Hi Gabby,
In order to assist you we need more information. See Posting Guidelines,
we need your plugin environment, a screenshot is best, your site url that your locator page is onThe attachment you added exceeds the allowable size for posts so i cannot see what you are showing us.