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Yes update Experience to 4.7.6 For multiple websites you should be using the Premier subscription. That is in our EULA and is preferred, fair business practices
thanks I will close this ticket
Check the Troubleshooting guide about white screen.
There are two locations with Troubleshooting help
https://docs.storelocatorplus.com/blog/category/troubleshooting/
https://wp.storelocatorplus.com/documentation/store-locator-plus/troubleshooting/
We like to help our premier customers as quickly as possible but , cannot help with 0ut some info from you as shown in Posting guidelines, i.e your plugin environment and a site url that you have WPSLP on . For instance, versions, version of WP, PHP version.
Seen under Troubleshooting
White Screen
PHP coding errors or incompatibility between the code and specific PHP version running on your server.
Please let me know so I can close ticket if you do not require further assistance
Hi John, As part of Premier you can post in Premier forums.
You say you had a Social Media Extender, Do you mean when you purchased it? I only see Purchases for Premier subscription and Events Manager.
I am currently running Premier 4.7.6 I downloaded SME via my account.
I uploaded SME via WP plugin admin menu.
Everything installed and activated, no issues with Social media extender . No error messages from WP.
Please provide the EXACT phrase or screenshot you are seeing about WP stopped working, that is not a normal WP error message , Lance is a core contributor to WP and has never seen a message in the WP admin plugin when a plugin wont activate that comes back with “WordPress stopped working”
Also what is your site url? I cannot figure out what is different
Please post in the Premier forum, you will have first tier response and the developer can look at your site and assist you. he doesn’t normally look at the regular SLP forums (that is what he has me doing) Regular SLP forums can take 2 to 5 days or longer to get a response depending on our availability.
Thanks
P.S. I cannot access the site url you have listed, assume it is your dev site?
Wolfram
I followed your steps .
1) Under bulk actions I selected a few of my locations and Categorized them with a different category and updated and saved. It saved correctly.
2) Using Location Manage I then edited a y locations name and address. I did not reselect a category, I clicked update.
3) I went back in to see the updated location with new name and address and the category (the new one) I had selected remained exactly as I had changed it.
I cannot recreate your issue. Please clarify , are you changing Location name or are you changing something in Stores?
Are you editing via “User managed Locations ”
That is the only thing different from my site then yours, I do not have User Managed Locations and apparently DeBaat has not updated User Manged Locations beyond 4.5.03..
Please let me know
Wolfram,
1) The way you are describing the categorization is the way it is supposed to work, if you make changes to you locations name or address, and update , also select the categories at the same time to ensure they are all updated correctly, I will try to recreate your issue on my test site.
Q. are you importing and updating multiple locations via csv file?
When a location is uploaded it is assigned sl_id. So if you are importing the changes you need to have a column called sl_id and enter the sl_id
https://docs.storelocatorplus.com/blog/locator-data-the-field-names/
2) we do not do the translations, since we do not speak all the languages here. You can translate (in your spare time haha) and send the files, I provided you the documentation on how to do that.
+
Please start a new post
I mentioned it to Lance and when he retooled the javascript in 4.7.6 this may have caused your improvised solution to no longer work. He just wrote an article about the changes here.
https://www.storelocatorplus.com/news/
unfortunately that happens when you customize your own solution. Sometimes changes to the code undo your creative solution
Here are links to short codes, data fields and SEO Pages
I know I may have mentioned it before, but new or special requests from Premier customers do get “first ups” in regards to answers from the developer (instead of just me), and the developers attention when they want , or see a feature they would like to have. He often builds the requested feature into the next Premier release if it provides a useful function for multiple customers that would warrant the additional coding time.
The developer and I have both looked at your site.
1) Your jquery version is outdated you must use at least 1.12 with WP since WP version 4.5
2) The search form is missing,?? you or someone hacked it out of the php
3) Your html and css is non -standard
4) You have a div CALLED SLP_MAP_HOLDER , that is not a standard SLP div
5) you have written in your code to have scroll map off (and no search box)
6) you are not using any add-ons that would accomplish all of the above with standard SLP code , The developer often changes code with updates/versions for better performance, so if you hacked the code and used your own DOM (Html) and it is non-standard or specific to your customization there is nothing we can do for you to make it work for your customization. It is fine if you want to hack and change things without purchasing add-ons but unfortunately you will have things break every time you update
Experience add-on will allow for one click settings for zoom, discrete search etc etc.
Thank you for the $15. I can buy a latte with it.
next, please Read the posting guidelines
What is your Plugin environment, a screenshot is best. If you are unsure what we mean by Plugin environment see here:
https://docs.storelocatorplus.com/blog/info-tab-plugin-environment/
If SLP stopped working for every single person when they updated to a newer version we would have 20,000 customers complaining.
Therefore it is reasonable to assume one of your other plugins was also updated, or your theme or WP and you have something in one of those that has caused your issue or is creating a conflict, it could be your theme having a google map call to jquery or outdated jquery or it could be one of a half dozen other plugins creating a conflict. Most people update a whole bunch of plugins at the same time and do not maintain their sites and jump versions. You might not be one of them, but that is the case 9 times out of 10.
Read the troubleshooting guide here and /or Here to figure out what that is.
READ ON THE PRODUCT PAGE IN BIOLD LETTERE
:Store Locator Plus
$15.00
A full-featured location management system for your WordPress site. This plugin will add location search and mapping to your site. Place a shortcode on any page to display the search form, map, and location listings. Add-ons extend the feature set in an ala-carte fashion. Select only those add-on packs you need to build on the base plugin.
This is the same production release that is available at the WordPress Plugin Directory for free.
If you purchase the version here you will given access to prerelease versions of Store Locator Plus. Prerelease software is released anywhere from 48 hours to a 4 weeks ahead of production releases of the next version of the plugin. Prerelease copies are great for testing upcoming versions for compatibility or checking out upcoming features.
Wolfram, Can you use Janitor and tell us exactly what the option settings are under Power and see if you ahve any legacy settings showing up? i.e. did you have tagalong before?
I tested on my site. I added a new category, I assigned that category to a location under Lactation manager, I thenlooked at my page with results and searched for that new category, I received the result with that one category instantly.
I then went under Location Manager, I edited the location category to another existing category. I saved ad refreshed, went to the map page and searched for the newly assignmed category and the location was showing correctly as the newly assigned category.
So I guess we need to know
1) Do you have any legacy settings under Tagalong
2) Where are you changing or editing the category? Are you editing it under settings or taxonomy or under the Location Manager or as an import?
Lastly, (I maybe reaching here but I noticed the title Experience was translated and the title for power in your posted plugin environment was not)
I noticed your Experience add-on title has been translated. Is everything in Power being translated in German (I believe its German correct me if I am wrong) If so check under loco- Translate or Translate Locations under Translate org to see if your language is translating. I’m reaching here on that, only because taxonomy and categories is WordPress
If you check Power and if it needs to be translated, and if you translate it for SLP Lance will comp you with a Premier plugin (not the subscription just the plug in) See the link below:
https://docs.storelocatorplus.com/blog/translating-store-locator-plus/
In that case please contact us and send the file to contact us support.
I do not understand what you mean by bought SLP? It is a free plugin. Add-ons must be purchased through this site. If you upgraded to 4.7.6 SLP you must update POWER and EXPERIENCE add-ons to 4.7.6 if you have those.
https://wp.storelocatorplus.com/support/slp-versions/
Please follow posting guidelines and provide the information requested regarding your Plugin environment and site url
But this isn’t the “click on the map info bubble” that I thought you were asking about. The Post from a year ago is no longer valid because of the amount of changes. You are clever and understand html and css…lots of people out there do not understand and try to customize their own solutions, so there are tutorial videos . Thanks fir taking the time. You can also create a tutorial videoon you tube and mention WP SLP that would be amazing.
Thanks
SLP 4.7.6 has been released for production. When you update SLP to 4.7.6 you will be required to update POWER and EXP to version 4.7.6 I havent had a chance to do a post, Busy with elderly parent. Please let us know if after updating you experience any issues. Make sure to include your plugin environment and the url that you are having problems with in each post as you have been doing. Thanks
I am not sure what you currently have for add-ons. Some people still use the Legacy add-on ProPack but we cannot guarantee ProPack will be compatible with future updates to SLP so we suggest the Power add-on. . We have two documentation sites that answer questions regarding what to buy for certain functionality and features…Here and under FAQ What to buy.
Power add-on allows for exports to a csv file.
I cannot help you when you do not post your plugin environment per posting guidelines , versions etc. Please read the posting guidelines. I use Janitor and it worked for me.
You need to do that in the Results layout. but I am not sure what you are referring to as far as doing it in a modal . we do not live chat with phone numbers, Add-ons have a 30 day refund period. If you need additional support or customization that is a paid support option.
I will mention to Lance, he is working on another bug that has to do with some center map at when associayed with other functions. He is preparing and testing SLP 4.7.6 for release. I haven’t seen this particular one so thank you and I will mention it to Lance
Hi Frank,
What appears in the map info bubble has limitations as determined by Google. Therefore we are limited as to what can be customized in the map info bubble as labels or clickable anything besides website and directions. I will ask the developer next time we have a meeting if he knows of any work around but as a norm anything that is customized out of the ordinary would be part of the Premier subscription feature (like hiding Google icons as an example)
Sorry I cant help with this one.
You do not show in the screenshot anything with Enhanced Results or the Experience Add-ons, those are the only two add-ons that allowed you to change order by in the results other than closest farthest…that hasn’t changed. Enhanced results is legacy and will not work properly with newer versions of SLP so you will need Experience Add-on.
After I saw something that was referencing SLP widgets…I thought you must have outdated Legacy add-ons but have them deactivated since I couldn’t quite see what is going on with your site , I then went into our orders pages and saw you had a lot of “pending incomplete orders” but then did see a completed transaction for the Experience add-on but it wasn’t showing up under your “My account/Downloads” page in SLP so I added it back to your account.
Mystery solved.
You must have purchased it when it was a renewable subscription which we have since done away with. Now that I have added it back to your account, Download and update to the latest version and you should have all of that functionality back.
p.S. Since you have ProPack and Tagalong, and those are both Legacy add-ons , you should update to the Power add-on. If you have Power and Experience the better value is Premier subscription. If you write to me in support and reference this conversation I will see what I can do for you on a discount for Premier since you purchased Experience already.
I hope this has been helpful, sorry for the snag in your account.
That is part of the Experience add-on
Hi Wolfram , We may have to divide the question on two posts, sorry.
You can change the ALWAYS show featured under Experience, but then select ONLY show if in radius and adjust radius default to a lower number should do the trick.
https://docs.storelocatorplus.com/blog/featuring-locations-top-of-results-and-highlighting/
as far as Pages…see the docs for Pages I do not use Pages so may not be the best person to answer the question. I am pretty sure that can be done with your page template and short codes.
https://docs.storelocatorplus.com/blog/generating-store-pages/
If you still have a question after researching the docs site about Store Pages could you post it as separate post? thanks
Sorry It is on his to-do list. Send an email to support and I will see if I can add it again that way