Store Locator Plus® for WordPress Forums Premier Support i reactivated premiere support and social media extender not activating

  • This topic has 2 replies, 2 voices, and was last updated 7 years ago by Cici.
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  • #45300
    John
    Participant

    <p class=”MsoNormal”><span style=”background: #FBFBFB;”>I have in my database over 5000 locations and all of them were added through SLP and social media extender. Yesterday I updated my premier subscription and I updated also the social media extender add-on. Now, each time I try to activate it, I get an error with the message” website stopped working”. When I reload, the plugin page, the social media extender shows inactive, and all the links i had for my stores don’t appear anymore on the map. I also tried to upload the new plugin , but I attached the screenshot. </span><span>I appreciate your answer.</span><span>Thank you very much in advance,</span><br style=”box-sizing: border-box; color: #43454b; font-family: ‘Source Sans Pro’, HelveticaNeue-Light, ‘Helvetica Neue Light’, ‘Helvetica Neue’, Helvetica, Arial, ‘Lucida Grande’, sans-serif; font-size: 12px; background-color: #fbfbfb;” /> <span style=”background: #FBFBFB;”><span>Ralu</span></span></p>
    <p class=”envinfo” style=”margin: 0px; font-size: 14px; line-height: 26px; padding: 0px; color: #444444; font-family: Helvetica, ‘Open Sans’, Arial, sans-serif; background-color: #fcfcfc;”><span class=”label” style=”cursor: default; background-color: #f0f0e0; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>Store Locator Plus:</span>4.7.6</p>
    <p class=”envinfo” style=”margin: 0px; font-size: 14px; line-height: 26px; padding: 0px; color: #444444; font-family: Helvetica, ‘Open Sans’, Arial, sans-serif; background-color: #fcfcfc;”><span class=”label” style=”cursor: default; background-color: #f0f0e0; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>Premier:</span>4.7.6</p>
    <p class=”MsoNormal”></p>
    <p class=”envinfo” style=”margin: 0px; font-size: 14px; line-height: 26px; padding: 0px; color: #444444; font-family: Helvetica, ‘Open Sans’, Arial, sans-serif; background-color: #fcfcfc;”><span class=”label” style=”cursor: default; background-color: #f0f0e0; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>Site URL:</span>http://tattoo1source.com</p&gt;
    <p class=”envinfo” style=”margin: 0px; font-size: 14px; line-height: 26px; padding: 0px; color: #444444; font-family: Helvetica, ‘Open Sans’, Arial, sans-serif; background-color: #fcfcfc;”><span class=”label” style=”cursor: default; background-color: #f0f0e0; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>This Info Cached:</span>1488184485</p>
    <p class=”envinfo” style=”margin: 0px; font-size: 14px; line-height: 26px; padding: 0px; color: #444444; font-family: Helvetica, ‘Open Sans’, Arial, sans-serif; background-color: #fcfcfc;”><span class=”label” style=”cursor: default; background-color: #f0f0e0; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>Network Active:</span>No</p>
    <p class=”MsoNormal”></p>
    <p class=”envinfo” style=”margin: 0px; font-size: 14px; line-height: 26px; padding: 0px; color: #444444; font-family: Helvetica, ‘Open Sans’, Arial, sans-serif; background-color: #fcfcfc;”><span class=”label” style=”cursor: default; background-color: #f0f0e0; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>WordPress Version:</span>4.7.2</p>
    <p class=”envinfo” style=”margin: 0px; font-size: 14px; line-height: 26px; padding: 0px; color: #444444; font-family: Helvetica, ‘Open Sans’, Arial, sans-serif; background-color: #fcfcfc;”><span class=”label” style=”cursor: default; background-color: #f0f0e0; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>PHP Version:</span>5.4.43</p>
    <p class=”envinfo” style=”margin: 0px; font-size: 14px; line-height: 26px; padding: 0px; color: #444444; font-family: Helvetica, ‘Open Sans’, Arial, sans-serif; background-color: #fcfcfc;”><span class=”label” style=”cursor: default; background-color: #f0f0e0; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>MySQL Version:</span>5.6.32</p>
    <p class=”MsoNormal”></p>
    <p class=”envinfo” style=”margin: 0px; font-size: 14px; line-height: 26px; padding: 0px; color: #444444; font-family: Helvetica, ‘Open Sans’, Arial, sans-serif; background-color: #fcfcfc;”><span class=”label” style=”cursor: default; background-color: #f0f0e0; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>PHP Limit:</span>256M</p>
    <p class=”envinfo” style=”margin: 0px; font-size: 14px; line-height: 26px; padding: 0px; color: #444444; font-family: Helvetica, ‘Open Sans’, Arial, sans-serif; background-color: #fcfcfc;”><span class=”label” style=”cursor: default; background-color: #f0f0e0; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>WordPress General Limit:</span>40M</p>
    <p class=”envinfo” style=”margin: 0px; font-size: 14px; line-height: 26px; padding: 0px; color: #444444; font-family: Helvetica, ‘Open Sans’, Arial, sans-serif; background-color: #fcfcfc;”><span class=”label” style=”cursor: default; background-color: #f0f0e0; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>WordPress Admin Limit:</span>256M</p>
    <p class=”envinfo” style=”margin: 0px; font-size: 14px; line-height: 26px; padding: 0px; color: #444444; font-family: Helvetica, ‘Open Sans’, Arial, sans-serif; background-color: #fcfcfc;”><span class=”label” style=”cursor: default; background-color: #f0f0e0; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>PHP Peak RAM:</span>73 MB</p>
    <p class=”envinfo” style=”margin: 0px; font-size: 14px; line-height: 26px; padding: 0px; color: #444444; font-family: Helvetica, ‘Open Sans’, Arial, sans-serif; background-color: #fcfcfc;”><span class=”label” style=”cursor: default; background-color: #f0f0e0; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>PHP Post Max Size:</span>64M</p>

    #45315
    Cici
    Keymaster

    , there was a naming convention error that I discovered when  De Baat and lance released latest version back in December, there were two different naming conventions for the zip file. Or the pre release was in wrong spot..

     

    That  was fixed but you unearthed an issue in the dev/production  grunt with the shorthand script

    , I just pointed the old naming convention was back and  Lance is fixing it and going through all the past release versions to delete the errant shorthand.

    Thank you for letting us know.  I apologize on behalf of SLP for the inconvenience.

    Give us two minutes to make sure it is  cleaned  through out his dev and e production grunt,

     

    Try it in just a few minutes please.

     

    #45317
    Cici
    Keymaster

    P.S. Now that you have Premier, you really want to delete those Enhanced Legacy files and just use Experience. Often times you will not be able to Enable Experience until you delete those old Enhanced legacy files. Ditto you should be using Power instead of ProPack and Tagalong or you will have conflicts. Premier latest features will only show up under the Experience/results. or Experience/Search. or view panels in your back end. For instance Premier results interaction, I believe you must have both Experience add-on and Premier subscription activated.

     

    thanks again

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