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https://docs.storelocatorplus.com/search-form/
The article in documentation explains it. You can find the Label to change under the plug-in sidebar menu.
SLP/Settings/search
Claire,
thanks…good info
Before you update the plug-ins we always suggest deactivating the base plug-in and add-ons. If it deactivated it is usually because the base plug-in need to be the latest version or the subscription is up to date. (Not the case for your subscription)
The Permalink issue I believe was another issue others mentioned in previous version of WordPress as being an issue.
Were you able to reactivate it?
If you look in the WordPress forums, sounds like others are having issues after updating to WP 5.8.
Personally we NEVER update to a major change release until its been out for a while They always seem to have bugs.
Check the Master release to see if this applies to you.https://wordpress.org/support/topic/read-this-first-wordpress-master-list/
Hello Claire,
Store Locator Plus SEO Pages?
Do you have Pages Enabled (Under SLP/ General tab)
If it comes back with that message and says you are not allowed to edit post that sounds like a WP User role/admin issue. We do not regulate permissions at all via the plug-in.
Do you have admin privileges? https://wordpress.org/support/article/changing-file-permissions/Using browser dev tools it looks like you have some errors ” failed to load resources.”
Can you role back your WP to earlier version to see if that helps? You should have a back up of your site before updating. Especially. when WordPress has a major release, as 5.8 .
I just visited your site:
Ameriflex.com, I see that you have the SLP add-ons installed on that site, The above questions were answered on the day you wrote to support on July 14. I am not sure why this was posted, Assume it was because there was an hour or two delay between the first couple of emails. We were helping other customers.
Support did not vanish.
You contacted us at 1239 PM July 14. You were answered at 132 PM the same day and continually through out the day until 642 PM.
Your Premier subscription was due in February and was not cancelled until May 24 ,
You are responsible for your own credit card updates and can easily rectify the situation by logging into your account and updating payment.
The forums are intended for people to ask general questions. Everything you said in the direct email about the credit card and subscription was answered in direct email.
The premier subscription fee of $275 is not a 24/7 support nor a log into your site to fix your WP site. The Premier subscription is for customers who want the additional functionality and features as described in the Premier Plug-in.
If you are only using the regular features available with the two add-ons: Power and Experience, those should be purchased separately and do not require renewals. It is a one time buy.
Alternatively , if you need additional back end help, consider switching over to our slp SaaS plan.
The SLP SaaS option may be a better option for your clients, you no longer need to be a middle man. We maintain the updates and Google API keys.
See the What to buy comparison between the two . You could probably get by with the Professional level plan.
What file type are you referring to? Is it a properly formatted CSV file?
Please reply /acknowledge so others who might be viewing the forum may benefit from your question and answer.
For additional info please follow the Import file format guidelines on our documentation page
What file type are you trying to import?
guidelines for importing
https://docs.storelocatorplus.com/location-imports-with-power-add-on/
If you are trying to import on staging read the note in that doc page about WPCRON
The developer did some updates because of the way Javascript was loading an issue similar to yours was happening where some of the time the search worked for me and other times it would fail depending on the random way the javascript was loading. You may want to update WPSLP. to the latest version. Since you area Premier subscriber, (the latest WP SLP base plug-in which is no longer listed on the WordPress plug-in) , all the latest versions of the plug-ins and add-ons are available under your account/downloads
See the authors update news.
Or you can also have a separate page for each category using a shortcode such as
[SLPLUS only_with_category=”ITS”]
You can also make them featured if you have the Experience add-on.
Check the Documentation pages for shortcodes, results and layouts for the WPSLP plug-in
In order to assist you I need to know what versions of The SLP plug-in
I see you have bought the Power add-on but we have no insight regarding your settings etc.
Please provide the information required in posting guidelines.
or
please visit our documentation pages .
Some links regarding category
You may need to change the results layout
or ,
change the
When I searched that site using the drop down category selector for ITs I saw all but then refreshed and only saw the ITS category…I assume that is what you mean?
The reason you could not auto updates is because WP delisted and we are waiting for them to review. We may decide not to go through WP in the future for updates but all Premier customers will have latest versions available. Other customers will need to purchase SLP.
Alternatively our SLP SaaS platform customers NEVER have to worry about updates or other issues.
The developer posted instructions under his News release here as well
https://storelocatorplus.com/store-locator-plus-5-9-security-update-released-wordpress-plugin/
See more NEWS from the developer
We apologize for the inconvenience as we decide the best course of action going forward
Follow these steps to manually upgrade your Plug-in and/or add-on packs:
Make sure you have a back up of your site before any major updates
- Login to your account on the Store Locator Plus The log in is under WordPress SLP
- Download your SLP version 5.10 or latest and/or add-on packs for any that are out-of-date.
- Via your WordPress admin panel, deactivate and delete the SLP plugin
- Via your WordPress admin panel, install the zip files you downloaded from the Store Locator Plus site, activate the SLP plug-in
- Then follow same for the add-on packs
P.S. As far as a new feature requests. The developer considers new features for the SaaS Enterprise platform only ( but then again, your issue isn’t a problem there). SaaS works across multiple platforms not just in WordPress and that is the wave of the future
Yep sounds like some Google tomfoolery requiring you to add more information for results. Again since you are using the stand alone DIY SLP plug-in with add-ons , send Google a ticket . You shouldn’t need to add more for one specific address as compared to other addresses.
How search works, the technical aspects
D07 KT67 is Not recognized by Google as a valid search
Google is not recognizing it. If I search using Bing Maps it comes up immediately but in Bing it auto adds in results a more complete address Dublin 7, D07 KT67, Ireland
That location is shown on your initial map because you have the settings to display initial.
Search criteria through Google is different and outside what we can force them to show (this is why I mentioned the SLP SaaS because we add the random Google locations to our database and it searches the list in addition to Googles)
Stesp to take
1) Report to Google that the “zip code”D07 KT67 does not return a value.
Also of note tell them, Bing Mapsdoes return results as Dublin 7, Do7KT67…
In the meantime
2) add discrete additional instructions telling your customers to add additional details such as city name and zip code, or street address
Example,
I added these instructions in my test site search box:
Go to SLP/Settings/Search/ Label Address Placeholder add something like this
“Try adding a city name and/ or street address for more accurate results.”
The message or instructions shows up in the search box form for address/zip code
When I searched on your site adding the additional criteria of a city , “D07KT67 Dublin ”
the results loaded instantly including that zip. (Try adding that one little extra criteria in search yourself)
in summation The nag Google and convince them that the “zip code” is valid and to fix their algorithms.
Catherine I am confused by your multiple forum notes. I assume this is not an issue any longer as I see the category icons on your search page on that url above.
So I replied in the other post as well.
1) It is most likely your specialized theme and CSS that has rendered the search by category as an issue, use the debugger or switch to a plain WP theme on your staging test site and see if your search works the way you expect it to.
Do not do updates on anything other than a Test or dev site.
See Updates Search not working
2) If you are reporting that you removed categories from your admin area of site but still see them on front page, that is a different issue since Category tables taxonomy is a WP dataset
I am not quite sure what the real question is since your site instructions and what to do first second third is a bit confusing for me. Such as wait for map to load select town first or category or..it seems you have quite a few specific layouts and may be worthwhile to ask your developer about what may have changed on your end
The taxonomy and changes are mentioned in the WP 5.7 changelog. So if your dev team had added
It works if you search 500km. This indicates there may be an issue with some of your settings.
I cannot see which WP version you are using because the copy and paste you used was not done correctly above.
I Added your location from above and from your map to my test site and when I saw what Google commercial Maps had as location it returned this
So something is fishy between where Google thinks that address is and the returned postal code as far as the algorithms as we mentioned in many other articles.( Google thinks they own the lat long and mislead , use false data returns or conversions every once in a while.)
If you search the address lat long they added when the address was geocoded and load within the Google Commercial MAPS and look in browser you will see this pathway they converted it to is NOT the same as what they geocoded. this shows a perfect example of how google is changing based on their own algorithms
https://www.google.com/maps/place/5+Berkeley+Rd,+Phibsborough,+Dublin+7,+D07+KT67,+Ireland/@53.3581079,-6.2714719,17z/data=!4m5!3m4!1s0x48670e7fa24c2e19:0xdea78187171e5824!8m2!3d53.3581047!4d-6.2692779
As you can see above I searched with the geocode from the back end provided when I added the location to my test site and when loading the geocode from back end by right clicking the location shows was transferred to a different lat long.
Using Bing with general address no zip code it returns this 53.358100, -6.269280
Check other Map software and find the accurate Lat Long
You can report this to Google ,
or
Go in your back end under location and try adding the correct lat/long This is nothing we can ddo. If you were to use the Enterprise SaaS we would add the correct location to our database.
Next check your Map center and radius info. and results settings at start up , order by and search… All the settings are available in the back end look under documentation not forums and search by keywords for settings.
See all the News articles about this Google Trickery under the NEWS google-maps-api-returning-inaccurate-results
Catherine,
What version of WP are you using (We ask people to share their plug-in environment with a screenshot because that info is included)
I see a syntax error in your site. Upload failure theme library for CSS map
https://learnlocal.org.au/wp-content/themes/learn_local/library/css/style.css.map
I have tested Multiple categories checkbox with the premier installed and it works for me without issues.
I will test it on my test site. Your topic wasn’t removed it needed to be approved. Sorry for the delay.
P.S. The info we normally need to answer your questions are Plug-in environment. That also shows your version of WordPress PHP versions etc. No one has mentioned issues with exporting for quite a while .
You provided us with only a screenshot of our two plug-ins.
P.S. Not sure which dead link but I included two above about Exports and the PHP and web server and connections.
Hello
Bulk Filters are under Show All
About the Web server configut=ration timing out etc.
https://docs.storelocatorplus.com/troubleshooting-large-scale-exports/
As mentioned I cannot replicate your situation at all. Not sure if you need to contact your server host or use the debugger to see if there are issues perhaps with the last update. My first thought is actually it has to do with your server or connection timing out. Suggest you try to select the first 50 to export and then the next 50. I cannot troubleshoot for you on your site.
Unfortunately, since it is not an issue with our plug-in . you would need to report the back end issue to WordPress. but first read their debugger guide to isolate the issue. It could be your them or another plug-in.
They also suggested “If you experience problems after the upgrade, you can always restore your backup and replace the files with ones from your previous version from the release archive.”