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1) Could you show a screenshot of your Plug-in environment? Versions under info shows PHP versions as well
2) You have some errors apparent when I view using browser dev tools. If you use any console browser dev tools you can see there are different paths and there is a a-wpengine ssl path. when I look for source or inspect element under your WP Plugins.. I cannot see on either of those urls where the plug-in is installed
3) This one worked for me , I searched using a city name Kansas City . https://www.amputee-coalition.org/healthcare-providers/member-directory/
Try clearing your cache Did you clear the cache
Make sure you have the correct file paths, there is something different on your urls and I cannot resolve them .
I would reach out to your host about that SSL errors attached
https://www.amputee-coalition.org/support-groups-peer-support/
Also check the radius behavior.
And recheck the settings under results so that it doesn’t automatically resolve back to 500 km, (is berlin more than 500 KM from the center search settings. )
And again, as mentioned are you appending Austria in your settings. The search results and Google seems to think so
Do you have a SLP short code or did you append Austria to your search? Using Chrome browser dev tools and typing in search this is what I see :
It is automatically adding the country Austria to the search even if I type in Berlin , Germany
https://www.genol-tankkarte.at/wp-json/store-locator-plus/v2/geocode/fb33f73d74f687778dfd9151f00d5b9e/at/berlin%20Austria
Berlin/{“results”:[],”status”:”ZERO_RESULTS”}
Ditto if I search and inspect other cities below and this is the issue .
“code”:”rest_forbidden”,”message”:”Du bist leider nicht berechtigt, diese Aktion durchzuf\u00fchren.”,”data”:{“status”:401}},
With Store Locator Plus 5 all address lookups are routed back through the WordPress site via the REST API in order to protect Google API keys.
A while ago SLP was updated, See REST API blog
there is a configuration problem on your site
Do you have a SLP short code or did you append Austria to your search? Using Chrome browser dev tools and typing in search this is what I see for Berlin/{“results”:[],”status”:”ZERO_RESULTS”}
It is automatically adding Austria to the search even if I type in Berlin Germany
https://www.genol-tankkarte.at/wp-json/store-locator-plus/v2/geocode/fb33f73d74f687778dfd9151f00d5b9e/at/berlin%20Austria
Your plugins and add-ons are out of date , you have special div class called “the search” .slp-versions
Update plugin and add-on for starters, then search using the WP debugger to see if you have outdated or conflicts in your site.
We have no insight into your back end. If you were using the SLP SaaS it would be updated on a regular basis and we could tell what the issue is.
Those instructions are in documentation.
How to import. duplicate handling
You click on which , skip, add, etc. It will NOT automatically delete. That would be disastrous if someone inadvertently forgot to update some locations to have them automatically be deleted. You would want someone to make a conscientious decision to delete and not just delete willy nilly.
Ok, our messages crossed paths. I was going to say if you have Premier then the SLP base plug-in updates are included.
You need to purchase the base SLP plug-in from our storefront.
The version of the base plug-in is the crucial part.
It looks like you are not using all latest versions of the add-ons which is why you are getting multiple messages.
See the last three news feed. WordPress no longer has SLP listed as approved in their directory. Yet we have had multiple updates to both the plug-in and the add-ons.
No . in fact you did not need to repurchase the add-ons, you need to purchase and download the SLP Base Plug-in since it is not longer listed in the WordPress directory.
Once you update the base plug-in you should be able to update the add-ons.
See the many News reports about updates etc
https://docs.storelocatorplus.com/search-form/
The article in documentation explains it. You can find the Label to change under the plug-in sidebar menu.
SLP/Settings/search
Claire,
thanks…good info
Before you update the plug-ins we always suggest deactivating the base plug-in and add-ons. If it deactivated it is usually because the base plug-in need to be the latest version or the subscription is up to date. (Not the case for your subscription)
The Permalink issue I believe was another issue others mentioned in previous version of WordPress as being an issue.
Were you able to reactivate it?
If you look in the WordPress forums, sounds like others are having issues after updating to WP 5.8.
Personally we NEVER update to a major change release until its been out for a while They always seem to have bugs.
Check the Master release to see if this applies to you.https://wordpress.org/support/topic/read-this-first-wordpress-master-list/
Hello Claire,
Store Locator Plus SEO Pages?
Do you have Pages Enabled (Under SLP/ General tab)
If it comes back with that message and says you are not allowed to edit post that sounds like a WP User role/admin issue. We do not regulate permissions at all via the plug-in.
Do you have admin privileges? https://wordpress.org/support/article/changing-file-permissions/Using browser dev tools it looks like you have some errors ” failed to load resources.”
Can you role back your WP to earlier version to see if that helps? You should have a back up of your site before updating. Especially. when WordPress has a major release, as 5.8 .
I just visited your site:
Ameriflex.com, I see that you have the SLP add-ons installed on that site, The above questions were answered on the day you wrote to support on July 14. I am not sure why this was posted, Assume it was because there was an hour or two delay between the first couple of emails. We were helping other customers.
Support did not vanish.
You contacted us at 1239 PM July 14. You were answered at 132 PM the same day and continually through out the day until 642 PM.
Your Premier subscription was due in February and was not cancelled until May 24 ,
You are responsible for your own credit card updates and can easily rectify the situation by logging into your account and updating payment.
The forums are intended for people to ask general questions. Everything you said in the direct email about the credit card and subscription was answered in direct email.
The premier subscription fee of $275 is not a 24/7 support nor a log into your site to fix your WP site. The Premier subscription is for customers who want the additional functionality and features as described in the Premier Plug-in.
If you are only using the regular features available with the two add-ons: Power and Experience, those should be purchased separately and do not require renewals. It is a one time buy.
Alternatively , if you need additional back end help, consider switching over to our slp SaaS plan.
The SLP SaaS option may be a better option for your clients, you no longer need to be a middle man. We maintain the updates and Google API keys.
See the What to buy comparison between the two . You could probably get by with the Professional level plan.
What file type are you referring to? Is it a properly formatted CSV file?
Please reply /acknowledge so others who might be viewing the forum may benefit from your question and answer.
For additional info please follow the Import file format guidelines on our documentation page
What file type are you trying to import?
guidelines for importing
https://docs.storelocatorplus.com/location-imports-with-power-add-on/
If you are trying to import on staging read the note in that doc page about WPCRON
The developer did some updates because of the way Javascript was loading an issue similar to yours was happening where some of the time the search worked for me and other times it would fail depending on the random way the javascript was loading. You may want to update WPSLP. to the latest version. Since you area Premier subscriber, (the latest WP SLP base plug-in which is no longer listed on the WordPress plug-in) , all the latest versions of the plug-ins and add-ons are available under your account/downloads
See the authors update news.
Or you can also have a separate page for each category using a shortcode such as
[SLPLUS only_with_category=”ITS”]
You can also make them featured if you have the Experience add-on.
Check the Documentation pages for shortcodes, results and layouts for the WPSLP plug-in
In order to assist you I need to know what versions of The SLP plug-in
I see you have bought the Power add-on but we have no insight regarding your settings etc.
Please provide the information required in posting guidelines.
or
please visit our documentation pages .
Some links regarding category
You may need to change the results layout
or ,
change the
When I searched that site using the drop down category selector for ITs I saw all but then refreshed and only saw the ITS category…I assume that is what you mean?
The reason you could not auto updates is because WP delisted and we are waiting for them to review. We may decide not to go through WP in the future for updates but all Premier customers will have latest versions available. Other customers will need to purchase SLP.
Alternatively our SLP SaaS platform customers NEVER have to worry about updates or other issues.
The developer posted instructions under his News release here as well
https://storelocatorplus.com/store-locator-plus-5-9-security-update-released-wordpress-plugin/
See more NEWS from the developer
We apologize for the inconvenience as we decide the best course of action going forward
Follow these steps to manually upgrade your Plug-in and/or add-on packs:
Make sure you have a back up of your site before any major updates
- Login to your account on the Store Locator Plus The log in is under WordPress SLP
- Download your SLP version 5.10 or latest and/or add-on packs for any that are out-of-date.
- Via your WordPress admin panel, deactivate and delete the SLP plugin
- Via your WordPress admin panel, install the zip files you downloaded from the Store Locator Plus site, activate the SLP plug-in
- Then follow same for the add-on packs
P.S. As far as a new feature requests. The developer considers new features for the SaaS Enterprise platform only ( but then again, your issue isn’t a problem there). SaaS works across multiple platforms not just in WordPress and that is the wave of the future
Yep sounds like some Google tomfoolery requiring you to add more information for results. Again since you are using the stand alone DIY SLP plug-in with add-ons , send Google a ticket . You shouldn’t need to add more for one specific address as compared to other addresses.