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Viewing 25 posts - 126 through 150 (of 2,687 total)
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  • in reply to: locations not found #82016
    Cici
    Keymaster

    Also check the radius behavior.

    And recheck the settings under results so that it doesn’t  automatically resolve back to 500 km, (is berlin more than 500 KM from the center search settings. )

     

    And again, as mentioned are you appending Austria in your settings. The search results and Google seems to think so

     

    in reply to: locations not found #82014
    Cici
    Keymaster

    Do you have a SLP short code or did you  append Austria to your search?     Using Chrome browser dev tools and typing in search this is what I see :

    It is automatically adding the country Austria to the search even if I type in Berlin , Germany

    https://www.genol-tankkarte.at/wp-json/store-locator-plus/v2/geocode/fb33f73d74f687778dfd9151f00d5b9e/at/berlin%20Austria

    Berlin/{“results”:[],”status”:”ZERO_RESULTS”}

    Ditto if I search and inspect other cities  below and this is the issue .

    “code”:”rest_forbidden”,”message”:”Du bist leider nicht berechtigt, diese Aktion durchzuf\u00fchren.”,”data”:{“status”:401}},  

     

    With Store Locator Plus 5 all address lookups are routed back through the WordPress site via the REST API in order to protect Google API keys.

    A while ago SLP was updated, See REST API  blog

    there is a configuration problem on your site

    • This reply was modified 3 years, 7 months ago by Cici.
    in reply to: locations not found #82013
    Cici
    Keymaster

    Do you have a SLP short code or did you  append Austria to your search?     Using Chrome browser dev tools and typing in search this is what I see for Berlin/{“results”:[],”status”:”ZERO_RESULTS”}

    It is automatically adding Austria to the search even if I type in Berlin Germany

    https://www.genol-tankkarte.at/wp-json/store-locator-plus/v2/geocode/fb33f73d74f687778dfd9151f00d5b9e/at/berlin%20Austria

    in reply to: locations not found #82008
    Cici
    Keymaster

    Your plugins and add-ons are out of date , you have special div class called “the search” .slp-versions

    Update plugin and add-on for starters, then search using the WP debugger to see if you have outdated or conflicts in your site.

     

    We have no insight into your back end. If you were using the SLP SaaS it would be updated on a regular basis and we could tell what the issue is.

     

    in reply to: Bulk Delete via CSV upload #82002
    Cici
    Keymaster

    Those instructions are in documentation.

    How to import. duplicate handling 

    You click on which , skip, add, etc.  It will NOT automatically delete.   That would be disastrous if someone inadvertently forgot to update some locations to have them automatically be deleted. You would want someone to make a conscientious decision to delete and not just delete willy nilly.

     

    • This reply was modified 3 years, 7 months ago by Cici.
    in reply to: Add-ons deactivated following Store Locator Plus upgrade #82001
    Cici
    Keymaster

    Ok, our messages crossed paths. I was going to say if you have Premier then the SLP base plug-in updates are included.

    in reply to: Add-ons deactivated following Store Locator Plus upgrade #82000
    Cici
    Keymaster

    You need to purchase the base SLP plug-in from our storefront.

    The version of the base plug-in is the crucial part.

    It looks like you are not using all latest versions of the add-ons which is why you are getting multiple messages.

    See the last three  news feed. WordPress no longer has SLP listed as approved in their directory. Yet we have had multiple updates to both the plug-in and the add-ons.

     

    in reply to: SLP Experience and Power #81994
    Cici
    Keymaster

    No . in fact you did not need to repurchase the add-ons, you need to purchase and download the SLP Base Plug-in since it is not longer listed in the WordPress directory.

    Once you update the base plug-in you should be able to update the add-ons.

    See the many News reports about updates etc

    in reply to: edit the label on the search form #81975
    Cici
    Keymaster

    https://docs.storelocatorplus.com/search-form/

    The article in documentation explains it.   You can find the Label to change under the plug-in sidebar menu.

    SLP/Settings/search

    in reply to: ‘Store pages’ tab has disappeared in dashboard #81969
    Cici
    Keymaster

    Claire,

    thanks…good info

     

    Before you update the plug-ins we always suggest deactivating the base plug-in and add-ons. If it deactivated it is usually because the base plug-in need to be the latest version or the subscription is up to date. (Not the case for your subscription)

    The Permalink issue I believe was another issue others mentioned in previous version of WordPress as being an issue.

    Were you able to reactivate it?

    in reply to: ‘Store pages’ tab has disappeared in dashboard #81967
    Cici
    Keymaster

    If you look in the WordPress forums, sounds like others are having issues after updating to WP 5.8.

    Personally we NEVER update to a major change release until its been out for a while They always seem to have bugs.

    Check the Master release to see if this applies to you.https://wordpress.org/support/topic/read-this-first-wordpress-master-list/

    in reply to: ‘Store pages’ tab has disappeared in dashboard #81966
    Cici
    Keymaster

    Hello Claire,

    Store Locator Plus SEO Pages?

    Do you have Pages Enabled (Under SLP/ General tab)

    If it  comes back with that message and says you are not allowed to edit post that sounds like a WP User role/admin issue.  We do not regulate permissions at all via the plug-in.

    Do you have admin privileges?  https://wordpress.org/support/article/changing-file-permissions/Using browser dev tools it looks like you have some errors ” failed to load resources.”

    Can you role back your WP to earlier version to see if that helps?  You should have a back up of your site before updating. Especially. when WordPress has a major release, as 5.8 .

    https://wordpress.org/support/article/updating-wordpress/

    in reply to: Subscription was canceled, resubscribed nothing works #81953
    Cici
    Keymaster

    I just visited your site:

    Ameriflex.com, I see that you have the SLP add-ons installed on that site, The above questions were answered on the day you wrote to support on July 14. I am not sure why this was posted, Assume it was because there was an hour or two  delay between the first couple of emails. We were helping other customers.

    in reply to: Subscription was canceled, resubscribed nothing works #81952
    Cici
    Keymaster

    Support did not vanish.

    You contacted us at 1239 PM July 14. You were answered at 132 PM the same day and continually through out the day until 642 PM.

    Your Premier subscription was due in February and was not cancelled until May 24 ,

    You are responsible for your own credit card updates and can easily rectify the situation by logging into your account and updating payment.

    The forums are intended for people to ask general questions. Everything you said in the direct email about the credit card and subscription was answered in direct email.

    The premier subscription fee of $275  is not a 24/7 support nor a log into your site to fix your WP site. The Premier subscription is for customers who want the additional functionality and features as described in the Premier Plug-in. 

    If you are only using the regular features available with the two add-ons:  Power and Experience, those should be purchased separately and do not require renewals. It is a one time buy.

    Alternatively , if you need additional back end help, consider switching over to our slp SaaS plan.

    The SLP SaaS option may be a better option for your clients, you no longer need to be a middle man. We maintain the updates and Google API keys.

    See the What to buy comparison between the two . You could probably get by with the Professional level plan.

     

    in reply to: Import is not working #81902
    Cici
    Keymaster

    @Lisa

    What file type are you referring to?  Is it a properly formatted CSV file?

     

    Please reply /acknowledge so others who might be viewing the forum may benefit from your question and answer.

     

    For additional info please follow the Import file format guidelines on our documentation page

     

    in reply to: Import is not working #81899
    Cici
    Keymaster

    What file type are you trying to import?

    guidelines for importing

    https://docs.storelocatorplus.com/location-imports-with-power-add-on/

     

    If you are trying to import on staging read the note in that doc page about WPCRON

    in reply to: Search failure on zip code #81892
    Cici
    Keymaster

    @Greg

    The developer did some updates because of the way Javascript was loading  an issue similar to yours was happening where some of the time the search worked for me and other times it would fail depending on the random way the javascript was loading.  You may want  to update WPSLP. to the latest version. Since you area Premier subscriber, (the latest WP SLP base plug-in which is no longer listed on the WordPress plug-in) , all the latest  versions of the plug-ins and add-ons are available under your account/downloads

     

    See the authors update news.  

    in reply to: SHORTCODE FOR CATEGORIES #81864
    Cici
    Keymaster

    Or you can also have a separate page for each category using a shortcode such as

    [SLPLUS only_with_category=”ITS”]

     

    https://docs.storelocatorplus.com/slplus-shortcode-options/

    in reply to: SHORTCODE FOR CATEGORIES #81860
    Cici
    Keymaster

    You can  also make them featured if you have the Experience add-on.

    Check the Documentation pages for shortcodes, results and layouts for the WPSLP plug-in

    in reply to: SHORTCODE FOR CATEGORIES #81857
    Cici
    Keymaster

    In order to assist you I need to know what versions of  The SLP plug-in

    I see you have bought the Power add-on  but we have no insight regarding your settings etc.

    Please provide the information required in posting guidelines.

    or

    please visit our documentation pages  .

    Some links regarding category

    You may need to change the results layout

    or ,

    change the

    order by 

     

    When I searched that site using the drop down category selector for ITs I saw all but then refreshed and only saw the ITS category…I assume that is what you mean?

    in reply to: How do I update my plugin? #81847
    Cici
    Keymaster

    The reason you could not auto updates is because WP delisted and we are waiting for them to review. We may decide not to go through WP in the future for updates but all Premier customers will have  latest versions available. Other customers will need to purchase SLP.

    Alternatively our SLP SaaS platform customers NEVER have to worry about updates or other issues.

    The developer posted instructions under his News release here as well

     

    https://storelocatorplus.com/store-locator-plus-5-9-security-update-released-wordpress-plugin/

     

    See  more  NEWS from the developer 

    We apologize for the inconvenience as we decide the best course of action going forward

    • This reply was modified 3 years, 10 months ago by Cici.
    in reply to: How do I update my plugin? #81846
    Cici
    Keymaster

    Follow these steps to manually upgrade your Plug-in and/or add-on packs:

    Make sure you have a back up of your site before any major updates

     

    • Login to your account on the Store Locator Plus   The log in is under WordPress SLP
    • Download your SLP version 5.10 or latest and/or  add-on packs for any that are out-of-date.
    • Via your WordPress admin panel, deactivate and delete the SLP plugin
    • Via your WordPress admin panel, install the zip files you downloaded from the Store Locator Plus site, activate the SLP plug-in
    • Then follow same for the add-on packs
    in reply to: Search failure on zip code #81827
    Cici
    Keymaster

    P.S. As far as a new feature requests. The developer   considers new  features for the SaaS Enterprise platform only ( but then again, your issue isn’t a problem there).      SaaS works across multiple platforms not just in WordPress and that is the wave of the future

    in reply to: Search failure on zip code #81826
    Cici
    Keymaster

    Yep sounds like some Google tomfoolery requiring you to add more information for results. Again since you are using the stand alone DIY SLP plug-in with add-ons , send Google a ticket . You shouldn’t need to add more for one specific address as compared to other addresses.

    in reply to: Search failure on zip code #81812
    Cici
    Keymaster

    How search works, the technical aspects

     

    D07 KT67 is Not recognized by Google as a valid search

    Google is not recognizing it.  If I search using Bing Maps it comes up immediately but in Bing it auto adds in results a more complete address Dublin 7, D07 KT67, Ireland

    That location is shown on your initial map because you have the settings to display initial.

    Search criteria through Google is different and outside what we can force them to show (this is why I mentioned the SLP SaaS because we add the random Google locations to our database and it searches the list in addition to Googles)

    Stesp to take

    1) Report to Google that the “zip code”D07 KT67 does not return a value.

    Also of note tell them, Bing  Mapsdoes return results as Dublin 7, Do7KT67…

    In the meantime

    2)   add discrete additional  instructions telling your customers to add additional details such as city name and zip code, or street address

    Example,

    I added these instructions  in my test site search box:

    Go to  SLP/Settings/Search/ Label Address Placeholder add something like this

    “Try adding a city name and/ or street address for more accurate results.”

    The message or instructions  shows up in the search box form for address/zip code

    When I searched on your site adding the  additional criteria of a city , “D07KT67 Dublin  ”

    the results loaded instantly including that zip. (Try adding that one little extra criteria in search yourself)

     

    in summation  The nag Google and convince them that the “zip code” is valid and to fix their algorithms.

     

     

     

     

     

Viewing 25 posts - 126 through 150 (of 2,687 total)