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Viewing 25 posts - 1,376 through 1,400 (of 2,688 total)
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  • Cici
    Keymaster

    That is being fixed in SLP 4.9.2 and will be released within next day, if not later tonite.

    Thank you for providing the plugin environment and necessary information.

     

    🙂

    in reply to: Tag Dropdown – Not filtering results #55293
    Cici
    Keymaster

    He is working on and testing Power updates and just updated SLP , posted what he is working on this week from the issues punch list .  After the update you might want to consider updating PHP to 7 as lower versions of PHP are being deprecated according to  WP . I do not think it will effect you in short term.

    in reply to: Store Pages #55292
    Cici
    Keymaster

    Lenny,

    Did you update to latest versions?  Could you let us know where you are at and if you are still havung an issue with this?  Are you importing a large list of locations for instance or are you only having issues with the SEO Pages?  The developer needs to know some basic info, PHP, debug log, javascript errors?

    in reply to: Bug when WPML active #55290
    Cici
    Keymaster

    Update v 4.9.1 released. See authors post

    in reply to: Store Page menu gone, menu items missing (dutch language) #55289
    Cici
    Keymaster

    Update SLP 4.9.1 resolves the issue according to the Developers post here. Please review and try it out.

    in reply to: "Add" and other tabs not displaying #55288
    Cici
    Keymaster

    Hi Sketch,

    Lance thinks he isolated the bug with the language files.  See his news release here

    If after updating to 4.9.1 you still see issues please let me know ASAP

    Cici
    Keymaster

    @ Christian

    Correct. The trash barrel flashes a red error message. The bulk delete works unless you have 999 locations or more on a page.

    The developer has the trash barrel icon issue on his punch list.  SLP 4.9.2 is in testing.  Anyone who has a developer or staging site is invited to assist testing the beat versions. It would be very much appreciated.

    in reply to: Store Page menu gone, menu items missing (dutch language) #55273
    Cici
    Keymaster

    Can you change the back end to English  to see if they reappear? There has been a reported issue with the WP 4.9 update and SLP 4.9 update that we are tracking down. One of our long term users, (pianni who works with  Swedish), is also helping us research to isolate the problem.  The developer is aware and is researching what has changed in the WP 4.9…WP also has   bugs reported by other developers concerning the language elements.

     

    Thank you for weighing in and let us know if yo=switching to English helps

    in reply to: Major problems #55272
    Cici
    Keymaster

    If someone searches by zip code and no results are found they would have to re-enter another search on the search form, I am not clear about your question.    But it appears your search is not working on your site. Is your WP admin in English or another language?  Did you jump versions, i.e. did you used to have an older version of SLP?

    As far as responsiveness, your theme combined with the plugin style you choose  from the gallery determines responsiveness.Some of the Plugin styles work best with the experience add-on or Premier.

    To change elements  easily within the layouts  requires the Experience add-on .  Or you can try  adding a hook/filter in your WordPress theme change it  with CSS or JavaScript or any number of ways outside of the Experience plugin.. To change it from the SLP admin panel via settings,  you  would need the Experience add on. 

    You are receiving a message that you have no Google Map API keys. and no secured site certificate

     

    See Results layout and how to change in Documentation

     

    Results settings

     

    I have reported the error message you are seeing in your WP Admin panel to the developer

    in reply to: Functionality Issues with Latest Update #55271
    Cici
    Keymaster

    Could you explain more as to what you mean by defaults back to original radius, that is the way it is supposed to work if you have a default radius designated.  Or are you referring to the Radius select label as first entry? See Radius Behavior and settings in docs site.  Really need to know what your https://docs.storelocatorplus.com/blog/info-tab-plugin-environment/SLP Plugin environment looks like, see posting guidelines.  Also what is your center map at settings? If you have locations in US, some in Australia, some in Europe etc you need to make sure you have a large enough range under the Settings/Results

     

    Cici
    Keymaster

    Mark,

    Thank you for letting us know. I tested and saw same flashing red message, but when I checked, the location I deleted was gone. I tested by using the trash barrel, was that the same you experienced?  Also could you provide your SLP  plugin environment, a screenshot from the SLP/INFO/Plugin environment is sufficient

    in reply to: "Add" and other tabs not displaying #55269
    Cici
    Keymaster

    Is your site in language other then English?  This issue has been reported and we have another user working with us to resolve. Something happened with the WP 4.9 update. If you switch your back end to English your tabs should appear.

    in reply to: Premier not working #55268
    Cici
    Keymaster

    Thank you for letting us know

    in reply to: Global Private Entry and Unmarking #55267
    Cici
    Keymaster

    After reviewing what you wanted to do, spoke to developer, I may have misunderstood you if it isnt the locations you want private but the actual SEO Pages.  You can accomplish much of that  within the admin section under WP Pages, there should be a filter to mark all the Store Pages you select to private.  SEO Pages follows  the WP rules.   There is also a scheduler in WP admin but I believe  they do not have a publish all  on a select date. You would probably have to click on each page and add the schedule, but as noted there may be a plugin that can handle bulk WP Cron for pages.

    I hope I am understanding the question and provided you with a clearer answer, we can revisit this if it is something the developer can do as a customization at a later date. he is currently  coding and troubleshooting this week,

    in reply to: Premier not working #55258
    Cici
    Keymaster

    You are mixing versions.  If SLP is on 4.9 , Power and Premier  need to be on 4.9.  Or you can opt to downgrade SLP to earlier version and wait for the SLP and  Power 4.9.1 patch to come  out later this weekend

    When there is a major version change the add-ons will not auto update.  Also when WP has a major version release like they just did, they are inundated with auto update requests. They then regenerate and look for updates every 12 hours. There are thousands of themes, plugins and by the time they get to add-ons and may never get to ours.  There method is to start alphabetically and then premium, and there own plugins, and their premier  owned plugins like Woocommerce , and then they may get to the SLP add-ons.

    This has been by design as there are known conflicts with some users if they have PHP version <5.4  and if attempting to add Power 4.9 it will crash their site.

    If you want to update Power and Premier you must download them from your account manually.

     

    in reply to: Force Choose Category #55255
    Cici
    Keymaster

    Oh good.

    It may not be released until after the weekend, he is working feverishly until then but has to take his son to a boy scout event for  the weekend.

    If you cannot wait, I can try to  email you an older version of Power but you would also need to roll back SLP to pre 4.9.   If you had a dev or staging site you could try the patched pre release. (not to be used on live sites)  It would be very much appreciated for anyone to help testing so we can check against many different configurations.

    in reply to: Tag Dropdown – Not filtering results #55254
    Cici
    Keymaster

    Thanks, , I am in a meeting right now with Lance and going thru issues one by one that people are reporting.  They are so varied that it has him scrambling.  he is using “Smart options and had a big project customization and changed Power to import locations large lists, add special custom categories  and a few other things to Premier and Power.  We know there is a bug in Power but he stopped the Power v 4.9.1 release until he is sure he has addressed all issues.

    You have been a long time customer and we appreciate your patience.  I just had him look at another issue with category selector and filters which made me think, you may be having similar issue with filters not working. on tags…. So now Lance is deep into the code and   now he is talking to himself…(.I think I pushed him over the edge.)

    BTW, is your site set up so you choose either categories or tags,  or do you need to select both?

    If you have a dev site and would like to help test the  beta release of Power let us know and we can give you access,   I can  send you zip file of Power version 4.8.6 to get your live site working again…just send email to support .  Note: if you roll back Power you will need to roll back SLP to earlier version which WPSLP plugin directory (link to it is in docs how to downgrade0

     

     

    in reply to: Force Choose Category #55252
    Cici
    Keymaster

    Hi Ben,

     

    You were invited to Slack, we see you as a valid member of the CharlestonSW slack channel.

    I am meeting with Lance today

    1) Force category.  You want to force the site visitor  to , select the product category , thus returning only by Product category. Is this a correct assumption?

    We were on your site and I showed Lance how it was currently working. He just fixed it and it will be released in Power 4.9.1.

    Please let us know if that is NOT what you are looking for.

    in reply to: Major problems #55250
    Cici
    Keymaster

    Hi Lauren,

    The developer is working through some issues created by the recent WP 4.9 and SLP 4.9 updates.  Unfortunately the screenshot of your WP plugin Admin page is too small and blurry to read.  All we need is a screen shot of the SLP Plugin environment that also shows PHP versions etc.

    INFO Plugin Environment  needed A screenshot of that would be appreciated.

    Do you have any add-ons?

    What version PHP?

    in reply to: Tag Dropdown – Not filtering results #55249
    Cici
    Keymaster

    Thanks for the information. Lance is running tons of debugging to see where the problem lies in Javascript.  WordPress recent updates have caused all sorts of unexpected issues. I have been looking at their advanced developer  forums with lots of reports of bug, and some are effecting tables.  The more information we have the better. I  am meeting with lance later today.  he has been working non stop for the past 30 hours (other then to sleep)

     

    If you roll back Power  and/or to earlier version do you still see errors?

     

    in reply to: Split: Latest Version search not working #55248
    Cici
    Keymaster

    @ Joe

    I apologize if it came off that way, it was not my intent.    It is difficult to imply tone in written responses. I was  trying to explain the situation about having multiple conversations with two voices with most likely different site configurations and themes.  I over explained the situation.   I didn’t want you to think I was splitting your post and starting a new one willy nilly.

    You did provide the versions you were using that was  great .

    Please do not take my queries personally.  I ask the questions (and guess I explain too much)  so that in my conversation with the SLP developer who is working on half a dozen things at once. I don’t want my head chopped off for not ascertaining and providing him with the info he needs.  I try to research as much as possible and can often look at a site to see what error messages exist.  I am sure you are savvy and have your information and have done all the debugging with WP.

    I understand the frustration when something works and then doesn’t when an update occurs.

     

    if you could Please post in the Premier forums where we have advanced users  and developers  who work with the SLP add-ons in various ways.  There are fewer users on that post and I want you to get the attention you deserve.

    If you have your Debug Log and can provide it there or email it if you do not want to share in forums I will make sure the developer takes a look.  I am sure he would appreciate the log so he can pinpoint any potential conflicts.

     

    in reply to: Global Private Entry and Unmarking #55245
    Cici
    Keymaster

    You can have a column for CSV files with a header Private so they will all import as Private.  There is alsoa  filter box in locations and you could mark private and “apply to all”. The default status is Draft for SEO Pages

    Locations should import and have the pages as draft form automatically.

    As far as having a WP Cron event to automatically engage and enable the  pages to change all pages to  publish may  be done  by  WP Cron event  ( I am running this by the developer ) He is currently working out some urgent customer issues with the recent updates to WP,SLP and Power version 4.9

    in reply to: Force Choose Category #55244
    Cici
    Keymaster

    Setting up a staging site can be done with jetpack. See info here

    It is bvery important, especially if you have a live Production site to have a back-up/restore plan. That is also included with Jetpack and follows WordPress best practices.  The developer had written a few articles about this.

    https://www.storelocatorplus.com/news/wordpress-site-backup/

     

    In the meantime you can roll back Power to an earlier version. The developer is working through issues.

    As a side note,  you should consider securing your site with a valid SSL. Many Google Map features will not work  unless you have a valid certificate on a secure site. One of the features that exist in previous versions of ProPack and now in Power is Location sensor.  That will not work with Chrome version higher then 50.  Mozilla Firefox is going the same route with their latest security updates as are many other browsers. Additionally your map markers may not load or you may see a warning in the back end of SLP.

     

    Another observation: Your theme has an error and will not load certain elements. This error is being shown in the console.  If this image tries to load first, everything after it will be stopped.

    http://www.rhpeterson.com/find-a-dealer/

    GET http://www.rhpeterson.com/images/rhplogo.png 404 (Not Found)

    There are some other violation events but I am working with the developer to see if they could be creating issues.

     

    in reply to: Split: Latest Version search not working #55228
    Cici
    Keymaster

    @ t

    we need your information as requested in Posting guidelines.

    Somehow we got the sites and forum posts from another customer crossed because someone added to your forum post and it was mixed .

    If you have Forceload javascript the center map at will not work. You may need to clear your cache if the distance in your locations tabs are incorrect as well.  Other troubleshooting info that can effect search issues, all focus around javascript

    you have errors in your website that are creating issues for Google to work. Use any developer tools and look at the console to see the errors I have attached a screenshot

    There are a few errors that indicate that you either have another plugin or your theme that is also using a Google MAP API. Noted multiple google map apis

    noted: Sensor not required (SLP has not had that issue for three years that is coming from another one of your plugins or script in your theme)

    You may need to use the Debugging WP tool to find them

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    in reply to: Split: Latest Version search not working #55226
    Cici
    Keymaster

    @ Joe I split your post because  you glommed onto a forum post  whereas they didn’t provide their site information, no plugin environment etc. So it is impossible to say  if you are having same issue, plus when I visited his site the search worked perfectly. Unfortunately by glooming onto his post he has ignored request for additional information.

    could you be specific as to what you are seeing or experiencing  and provide your site url and additional information as requested in the Posting guidelines that shows us the PHP version etc. ?

    Did you run a debug log?  please provide the log See debugging. info below.  WP CORE has been inundated with bugs and things that are breaking plugins and even themes. as a result of the WP 4.9 update ,  some of those things broke javascript .  So we need to narrow down  our focus to isolate conflicts

    DEBUGGING WP

Viewing 25 posts - 1,376 through 1,400 (of 2,688 total)