Forum Replies Created

Viewing 25 posts - 1,376 through 1,400 (of 2,699 total)
  • Author
    Posts
  • in reply to: Fatal error: Class 'SLP_REST_Handler' not found #55362
    Cici
    Keymaster

    Thank you, Please provide your full plugin environment, which should include your site url.  See required Info here .  we have not received any errors about REST API. Please review the documentation about the REST API configuration  for SLP  and the Required Permissions

    in reply to: Geocode and Google Browser key issues #55347
    Cici
    Keymaster

    You might want to update WP , but it is your theme messing it up (See Troubleshooting)

    Looking at your  console using browser console developer tools, you are getting a fatal error.

    Uncaught TypeError: $(…).prettyPhoto is not a function

    at HTMLDocument.<anonymous> (custom.js?ver=4.8.4:318)

    at i (jquery.js?ver=1.12.4:2)

    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)

        at Function.ready (jquery.js?ver=1.12.4:2)

        at HTMLDocument.K (jquery.js?ver=1.12.4:2)

    marker.png Failed to load resource: the server responded with a status of 404 (Not Found)

    Cici
    Keymaster

    We have a team that can work on your site through a retainer program.

    Do you have a virtual or staging site? They will require that a backup of your site is done (that is separate if you do not have a backup WP plugin like JetPack )  If it is your theme that was copied over wrong…not sure how many hours it will take.  You will have to discuss with the  developer and get on schedules. All troubleshooting, building or   fixing WP sites  is done through cybersprocket.

    Cici
    Keymaster

    @ Joe

    Please refer to troubleshooting…as I began to mention but hit submit button too fast   this is not coming from SLP…It is another plugin and/or your theme that is also using a Google MAP API.  Your Site has multiple map APIS, it also has error message “sensor not required” which hasn’t been an issue with SLP for over 3 plus years

    …and you have referrers which Google does not allow

    See your Google developers console error messages.

    Here is Troubleshooting guide

    Did you migrate your site  or update ANY other plugins or themes?

    Turn them off one by one (basic WP debugging) switch to a WP theme, etc

    These issues most likely did not pop up overnight without some updates occurring, unfortunately the map or search not working almost always raises an alarm.

     

    P.S. Also if you do not have a valid SSL certificate there is a good chance Google will not return much of anything. They are getting very strict with their protocols and security.

     

    Attachments:
    You must be logged in to view attached files.
    Cici
    Keymaster

    @ Joe, your console shows these error messages .

     

     

    js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:94 You have included the Google Maps API multiple times on this page. This may cause unexpected errors.

    bh @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:94

    js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:38 Google Maps API error: RefererNotAllowedMapError https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error

    Your site URL to be authorized: http://www.hamiltonmfg.com/locator/

    _.Pb @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:38

    util.js:249 Google Maps API warning: SensorNotRequired https://developers.google.com/maps/documentation/javascript/error-messages#sensor-not-required

    FC.j @ util.js:249

    (anonymous) @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:145

    (anonymous) @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:61

    (anonymous) @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:59

    (anonymous) @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:61

    _.P @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:61

    (anonymous) @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:61

    _.x @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:31

    fe @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:61

    (anonymous) @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:145

    util.js:249 Google Maps API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys

    FC.j @ util.js:249

    (anonymous) @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:145

    (anonymous) @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:61

    (anonymous) @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:59

    (anonymous) @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:61

    _.P @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:61

    (anonymous) @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:61

    _.x @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:31

    fe @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:61

    (anonymous) @ js?language=en&region=US&key=AIzaSyAxUXrqsb4hbDXJycqw-Vor0tmvso-YW_0&ver=4.9.1:145

    Cici
    Keymaster

    @ Joe

    Lance was answering Suzanne who glommed onto your post.  That is what happens when people add onto another post, we are not chastising anyone but it is difficult when you start seeing multiple conversations when users add on and  use same topi. The topic functionality issues…..it is so general…

    Go Here and you can download any version of WPSLP, Scroll under advanced view, previous versions all the versions are in there.

    in reply to: Functionality Issues with Latest Update #55326
    Cici
    Keymaster

    ALL SLP versions can be downloaded direct from the Wp directory.

     

    The way the search and results works:

    SLP doesnt go out and get the lat long, that is done directly from Google Maps geocoder API. Ditto when Google returns results based on wherever their search engine domains are located.

    Please read this and if you can report what is happening when you follow the troubleshooting guidelines.

    I have been importing dozens of locations and they are all updating correctly, so we need to look at what is different on your site.

    I will discuss with developer.

    in reply to: Fatal error: Class 'SLP_REST_Handler' not found #55324
    Cici
    Keymaster

    Holly, Are you using Windows?

     

    And which versions of WP?

    in reply to: Drop down for country via Legacy add-on #55323
    Cici
    Keymaster

    Google has an Australia blinder on. We understand totally an sympathize. The return that google search does is outside the scope of the SLP plugin. The developer has built in some tricks to try and force Google to FOCUS on what is being asked for.  I have an Australia only ,map my self and by adding the country Australia to the short code all addresses return correctly.

    Power add-on doesnt control where Google searches, the location sensor helps but there are restrictions (for instance do you have a valid SSL cert) and you would have to assume that the only people searching are within same (Australia)

    the experience add-on also allows for an append filter.

    See shortcodes 

     

    Here is more information in docs site on how the search works

    Discrete search

     

    in reply to: Major problems #55322
    Cici
    Keymaster

    Email addresses will display, I thought your question was to change the way the results load now.

    Here is an explanation of how the basic free Search Plugin works

    https://docs.storelocatorplus.com/blog/search-panel-settings/

     

    I do not know much about your site, but there is more than one Cape Town in the world so the Google algorithm and interface needs more information.  It is the google search engine that determines where to search.  the Add-ons that were built, such as experience add-on are designed to pass resolvers along to help Google make a better guess.

    That is what the discrete search function etc does (that is also included with experience add-on.

     

    As far as your email question: I understood ( I thought) that you did not want the word email but the actual email address to be displayed…the  label can be changed with the Experience add on, by adding a hook/filter in your WordPress theme or creating a small plugin to do just that. yes… it can be changed with CSS or JavaScript or any number of ways outside of the Experience plugin.  To change it from the admin panel via settings, yes you  need the Experience add on.

    As far as your price point issue:

    The author could keep adding  more and more “rudimentary” options that every person asks for into the free plugin  1) People complained there were too many settings and 2) NOBODY paid for support. That model proved to not be viable.

     

    For those that don’t value the thousands of hours  spent building and documenting the plugin and keeping it maintained can always take the time to code the same features in their own add ons or themes. The base product is 100% documented with phpDoc and includes all the hooks and filters you need to do anything the add on products do. Every single add on that we have is built using nothing more than what ships in the free product.

    in reply to: Display Map and search form Problems #55320
    Cici
    Keymaster

    Could you provide your Plugin Environment?  If you are referring to proPack, there is another forum post that explains that the ProPack Legacy add-on is not compatible since SLP version 4.8. See previous Post.

    Cici
    Keymaster

    That is being fixed in SLP 4.9.2 and will be released within next day, if not later tonite.

    Thank you for providing the plugin environment and necessary information.

     

    🙂

    in reply to: Tag Dropdown – Not filtering results #55293
    Cici
    Keymaster

    He is working on and testing Power updates and just updated SLP , posted what he is working on this week from the issues punch list .  After the update you might want to consider updating PHP to 7 as lower versions of PHP are being deprecated according to  WP . I do not think it will effect you in short term.

    in reply to: Store Pages #55292
    Cici
    Keymaster

    Lenny,

    Did you update to latest versions?  Could you let us know where you are at and if you are still havung an issue with this?  Are you importing a large list of locations for instance or are you only having issues with the SEO Pages?  The developer needs to know some basic info, PHP, debug log, javascript errors?

    in reply to: Bug when WPML active #55290
    Cici
    Keymaster

    Update v 4.9.1 released. See authors post

    in reply to: Store Page menu gone, menu items missing (dutch language) #55289
    Cici
    Keymaster

    Update SLP 4.9.1 resolves the issue according to the Developers post here. Please review and try it out.

    in reply to: "Add" and other tabs not displaying #55288
    Cici
    Keymaster

    Hi Sketch,

    Lance thinks he isolated the bug with the language files.  See his news release here

    If after updating to 4.9.1 you still see issues please let me know ASAP

    Cici
    Keymaster

    @ Christian

    Correct. The trash barrel flashes a red error message. The bulk delete works unless you have 999 locations or more on a page.

    The developer has the trash barrel icon issue on his punch list.  SLP 4.9.2 is in testing.  Anyone who has a developer or staging site is invited to assist testing the beat versions. It would be very much appreciated.

    in reply to: Store Page menu gone, menu items missing (dutch language) #55273
    Cici
    Keymaster

    Can you change the back end to English  to see if they reappear? There has been a reported issue with the WP 4.9 update and SLP 4.9 update that we are tracking down. One of our long term users, (pianni who works with  Swedish), is also helping us research to isolate the problem.  The developer is aware and is researching what has changed in the WP 4.9…WP also has   bugs reported by other developers concerning the language elements.

     

    Thank you for weighing in and let us know if yo=switching to English helps

    in reply to: Major problems #55272
    Cici
    Keymaster

    If someone searches by zip code and no results are found they would have to re-enter another search on the search form, I am not clear about your question.    But it appears your search is not working on your site. Is your WP admin in English or another language?  Did you jump versions, i.e. did you used to have an older version of SLP?

    As far as responsiveness, your theme combined with the plugin style you choose  from the gallery determines responsiveness.Some of the Plugin styles work best with the experience add-on or Premier.

    To change elements  easily within the layouts  requires the Experience add-on .  Or you can try  adding a hook/filter in your WordPress theme change it  with CSS or JavaScript or any number of ways outside of the Experience plugin.. To change it from the SLP admin panel via settings,  you  would need the Experience add on. 

    You are receiving a message that you have no Google Map API keys. and no secured site certificate

     

    See Results layout and how to change in Documentation

     

    Results settings

     

    I have reported the error message you are seeing in your WP Admin panel to the developer

    in reply to: Functionality Issues with Latest Update #55271
    Cici
    Keymaster

    Could you explain more as to what you mean by defaults back to original radius, that is the way it is supposed to work if you have a default radius designated.  Or are you referring to the Radius select label as first entry? See Radius Behavior and settings in docs site.  Really need to know what your https://docs.storelocatorplus.com/blog/info-tab-plugin-environment/SLP Plugin environment looks like, see posting guidelines.  Also what is your center map at settings? If you have locations in US, some in Australia, some in Europe etc you need to make sure you have a large enough range under the Settings/Results

     

    Cici
    Keymaster

    Mark,

    Thank you for letting us know. I tested and saw same flashing red message, but when I checked, the location I deleted was gone. I tested by using the trash barrel, was that the same you experienced?  Also could you provide your SLP  plugin environment, a screenshot from the SLP/INFO/Plugin environment is sufficient

    in reply to: "Add" and other tabs not displaying #55269
    Cici
    Keymaster

    Is your site in language other then English?  This issue has been reported and we have another user working with us to resolve. Something happened with the WP 4.9 update. If you switch your back end to English your tabs should appear.

    in reply to: Premier not working #55268
    Cici
    Keymaster

    Thank you for letting us know

    in reply to: Global Private Entry and Unmarking #55267
    Cici
    Keymaster

    After reviewing what you wanted to do, spoke to developer, I may have misunderstood you if it isnt the locations you want private but the actual SEO Pages.  You can accomplish much of that  within the admin section under WP Pages, there should be a filter to mark all the Store Pages you select to private.  SEO Pages follows  the WP rules.   There is also a scheduler in WP admin but I believe  they do not have a publish all  on a select date. You would probably have to click on each page and add the schedule, but as noted there may be a plugin that can handle bulk WP Cron for pages.

    I hope I am understanding the question and provided you with a clearer answer, we can revisit this if it is something the developer can do as a customization at a later date. he is currently  coding and troubleshooting this week,

Viewing 25 posts - 1,376 through 1,400 (of 2,699 total)