[Cici]

Your “next day biz support” order was just processed today. I refunded it and answered you via email.
As far as zip code field not working on iphones it sounds like your theme or CSS is not configured properly. Try choosing another style,or try a responsive WP theme.
I cannot get to your site because of the security protocols violations. So there may be an issue with iphones because ot that as well, i cant tell.

Whenever you post in the forums or via email requesting support we always need a screenshot of your Plugin environment . In your email you only showed SLP 4.9.15 and Gravity Forms Location as being used on your site. You did not show that you were using any other SLP add-ons Power, experience or Premier) . We have posted in the news and in various forums replies that ALL DeBaats third party add-ons appear to be crashing sites when users update SLP to 4.9.15.

You can try posting in his forum or writing to him, we have not been able to get him to update those third party add-ons that we were including with premier subscribers as a bonus to our premier customers. we have since taken them out of all new Premier subscriptions.
Version 4.9.16 of SLP will automatically deactivate ALL third party add-ons. As I mentioned in the email, either roll back to 4.9.14 and earlier versions, preferably through a restore i.e. back-up site, or deactivate those Third Party add-ons.

you should ALwAYS have a previous back-up to restore to since we do not “auto-update” any of our plug-ins, the choice is up to the customer whether or not to update. If you are selling things on your site it is even more important since the privacy and security protocols are becoming more stringent….

Please refer to the Posting guidelines to see what types of information we need. More information is better then a limited “it broke” question..

Thanks

[Cici]

That is true. Those are third party add-ons that were developed by DeBaat. SLP version 4.9.16 will automatically deactivate his add-ons

You might try to reach out to him to see if he plans on updating any of his add-ons but the SLP developer will not be fixing those third party add-ons since they in essence belong to DeBaat.

[Cici]

Thank you,
1) If you would like the results to load closest to the user when they search you would need to have a secure site (https)

2) Check to see if another plugin or your theme is causing the errors as mentioned above that are preventing SLP to woork properly.

info on Troubleshooting and things to look for in documentation

https://docs.storelocatorplus.com/blog/q-i-see-a-gray-map-or-blank-map-and-search-does-not-work/

[Cici]

without knowing what you are using for versions add-ons etc: (see posting guidelines )

I quickly went to your site page, it took a while to load but either way, you can also check using a browser drop down under developer tools AND inspect the console.
You will see these errors:

js?key=AIzaSyDzCNhUx_nNpDNHtnDVZrBGhj3LEPQj-ek&language=en&ver=4.9.6:95 You have included the Google Maps JavaScript API multiple times on this page. This may cause unexpected errors.
Eg @ js?key=AIzaSyDzCNhUx_nNpDNHtnDVZrBGhj3LEPQj-ek&language=en&ver=4.9.6:95
crfA3JdGF0U.js:57 ErrorUtils caught an error: “<![EX[[“Bootloader: %s is not in the component map”,”GeneratedArtilleryUserTi…”. Subsequent errors won’t be logged; see https://fburl.com/debugjs.
reportError @ crfA3JdGF0U.js:57
crfA3JdGF0U.js:57 ErrorUtils caught an error: “<![EX[[“Bootloader: %s is not in the component map”,”GeneratedArtilleryUserTi…”. Subsequent errors won’t be logged; see https://fburl.com/debugjs.
reportError @ crfA3JdGF0U.js:57

 

If you reply or post again:

 

Please  provide your Plugin environment for SLP as requested (seee Posting guidelines)..

[Cici]

Check out the demo which is running current versions of SLP..also many of our customers are using the Only with category shortcodes or the Category button bar to obtain the results you are looking to achieve,

(if they switch to MySLP you will no longer have the PHP issue,) anyhow what you are describing already exists but it is in later updates of premier unless you use the shortcodes (see documentation to use the one you need

[Cici]

if we have enough customers on the MySLP enterprise plan. Lance will consider customizing some features in there .
there will be no further customization of the WPSLP do it yourself plugin or add-ons other then the one currently in the pipeline for  a WPSLP customer. That customization has something to do with  a feature within the category/ button or  tool bar and would be in the next release of Premier, but then again you are not able to update you said…soooo….

🙁

 

[Cici]

Peter,

DEACTIVATE SME if you decide to update SLP!!! SME will crash the site if there are “strict type checking ‘ enabled in PHP

If You have “strict type checking ‘ enabled in PHP , the base plugin SLP had to set their addon property ($addon) to public — As we now see, SME does not support that and we have had a report of it crashing someones site.

UML should still work.

[Cici]

If you are still not able to add locations :

Maybe this will also  help you find the issue with the javascript error,  (just me looking at your public site not the developer)

If you click on the website link (example)  under any of the stores that show on your map under results, and follow the link for the website and then  inspect in your  browser under console , you will see errors.

every one of them is showing this . Uncaught ReferenceError: slplus is not defined

at HTMLDocument.<anonymous> (slp-power_userinterface.min.js?ver=1527625231:1)

at n (jquery.js?ver=1.7.1:2)

at Object.fireWith (jquery.js?ver=1.7.1:2)

at Function.ready (jquery.js?ver=1.7.1:2)

at HTMLDocument.B (jquery.js?ver=1.7.1:2)

 

Hint: With the Pages interface.    Need to make sure Power is updated and caches are cleared.

Second check the Page template to make sure you have  correctly set that up

If after all is said and done you still are having issues you can request the developer log in (note that is a paid support feature) it could be a combination of settings in your admin  that is breaking the SLP JS — we are out of  guesses.. the site login  paid support is a $300 support service,. You must have a staging or dev site that the developer can log into. He will look at your site  and identify your issues but he will not customize or recreate your site, theme pages etc.

If it *IS* Store Locator Plus  current version bug we would  refund  you and expedite a fix.

I hope you have had luck in narrowing down the issues. Let us know when you have and what they may have been so others can benefit.

 

Thanks!

[Cici]

Good to know, is the back end admin panel working for you now?

Let us know if you resolved that.

On the front end as a follow up, now that there are no blatant failures in the console a warning is showing up and this you Will absolutely need to take care of very soon. The updates to 4.9.15 allow you to add a Browser key with HTTp restricters but only if you also add a Geocoding API. otherwise you can just get a Google API key without the referrer restrictions. Either way the important change is that NO SITE will geocode and the map page and search will break if you do not have a Google API with a billing account attached.

Please read the NEWS feed, there have been two annoucements in our news feed about these google API key changes.

https://www.storelocatorplus.com/google-api-key-changes-for-wordpress-plugins/

The MAy 8 news feed says do not add referrers but that ws before the current release of 4.9.15. So if you plan on staying on 4.9.14 do NOT add referrer restrictions

https://www.storelocatorplus.com/google-api-key-changes-coming-june-11-2018/

The warning on url: http://twinliquors.com/stores/#.WxFsaEgvxPY
Google Maps JavaScript API warning: NoApiKeys https://developers.google.com/maps/documentation/javascript/error-messages#no-api-keys
Jw.j @ util.js:226

[Cici]

I will have the developer weigh in as he is more familiar with restores and possible issues when you did that restoration, I have updated numerous times and test the update process on two separate sites and have never lost the “Add locations” functionality. As soon as the developer can break from his current dev work he will weigh in.

As a side note I do see this error on your site

http://twinliquors.com/stores/Store%2029

it is failing here with a 404 error

when I conduct a search it appears another error coming back from your theme http://twinliquors.com/wp-admin/admin-ajax.php

When search does not work correctly. Troubleshooting information here

Also  your server must be setup to allow the built-in WordPress AJAX handler to execute.  Additionally, ANY PLUGIN or THEME that is breaking javascript will break SLP functionality.  I am guessing a good place to begin looking is at your theme

[Cici]

You would not want a back up from 2016. If you updated WP to 4.9.5 or 4.9.6 it probably would not be compatible, as far as “add locations button missing in the back end….that would not be missing from the 4.9.11 update….did you migrate your site by any chance???????

[Cici]

announcement in MARCH  that was posted and sent to all news feed subscribers about the bug in 4.9.11 . If you noticed the issues back then you should have  immediately notified us and we would have provided you instructions to restore from a back-up immediately.

You need to restore from a back-up from before that update. If you updated on a live site (never a good idea by the way)  you may need to follow the instructions  in the article if you have an experienced IT person to assist you.

[Cici]

Published now, check for updates from your WP admin pane

The categories text repeating itself is fixed for 4.9.15. It should not effect functionality.

The big changes for 4.9.15 which is now in production will be the addition of a Google geocode key for those people who want to add referrers to restrict their API key.

See the developers news post about the changes

[Cici]

Are you adding a new API key or updating an old API key?

If a new key did you add restrictions? if so the geocoding portion will not work with SLP version 4.9.14 or lower.

As a result of the Google API changes that will be in effect June 11, we are changing this in the next release (Version 4.9.15 )s this week . Once version 4.9.15 of SLP is released you will have the ability to add HTTP referrer restrictions if you also obtain the Google Geocoding Key
(The Google API key used for back-end geocoding of locations.)

In the meantime double check your key

[Cici]

I cannot read half of your post because you have not entered it correctly

 

You have not followed the posting guidelines. Please provide the information requested, versions, add-ons?

If you need to change the Results layout that would require the experience add-on.

If you are inquiring  about widgets that is part of experience add-on. please see the docs site for more information .

I am not understanding your exact question, if you have a screenshot or an example of what you are trying to accomplish that would be great.

The docs site can be searched by keywords. for example:  URL control

[Cici]

If you updated WordPress did you also update SLP? Do you have the power add-on?

You did not provide enough information for us to assist you. Please read the posting guidelines

• This reply was modified 7 years, 1 month ago by Cici.

[Cici]

As mentioned before you still have a fatal error on that site….the map does load with hundreds of pins but there are so many icons crammed onto the page that it takes a good few seconds to load and “think”, and the search not working indicates you have more issues and you need an experienced WP developer to fix that site.

See under  Search and results wont load in troubleshooting,It is common for web hosts and system administrators to disable the built-in WordPress AJAX processing.   Store Locator Plus requires AJAX to be enabled.  See the docs for more info.

 

Another issue that will break our plugin is if you have the Forceload Javascript loading

your site  still has the following error.
:
Failed to load resource: the server responded with a status of 404 () https://www.mrspindle.com/wp-content/themes/flatsome/css/fonts/icomoon.woff

 

You also have  under Store Locator index trying to load https://www.mrspindle.com/store-locator/

and then timing out

Basically your site is a mess and I am not sure how I can help you. You need to have a developer Troubleshoot your site for you to fix it.  P.S How did you get all those locations into the SLP locations data table?  I do not see any import add-ons  under your name nor under the name of your client.  Did you add each one manually?

You might  want to think about moving over to MySLP.com and starting over.

[Cici]

The migration of a site from Http to https is not an easy task. Lance has written some news articles about this and other dev topics that you may find useful. You will need to make sure you have backups and dev sites for sure.

https://www.storelocatorplus.com/news/

P.S. customization or add-on inquiries: MySLP was developed by a group of our development and software engineers and our SLP author under Cybersprocket. MySLP does not have third party (un)managed add-ons. We have developed all aspects of the interface and continue to improve and add features as requested by our growing subscribere base. see the consulting link here.

[Cici]

Have you looked into using the MySLP.Com Power, Professional or Enterprise level plans?

All the newer customization tweaks by our developer are going to be concentrated on the MySLP.com We manage the updates, the server etc. You wouldnt be running into these constant problems with trying to update the software. It uses embed. We take care of the Google API as part of the subscription.

 

You can compare the two in the documentation

[Cici]

LOL, I am glad you found the issue. Please let us know if you have any problems after the next updates scheduled to be released sometime before (hopefully) June 11. Most people will not be effected by the change in Google quotas as long as they add billing credentials to their API projects but we know it will scare a lot of people , especially those who never got an API key since will no longer have geocoding functions without one. We have posted news content about the upcoming changes and will do so again.

I will close this support ticket . Thanks

[Cici]

No idea, if you didn’t update anything on our end. Did you update WOrdPress or any other plugins?

I just went to your site and a pop up window came up and states “this site most likely needs an API key.” That is not coming from us but most likely direct from Google, I guess it is their way of giving you a warning before the June 11 deadline. As far as I know they didnt move the deadline up but who knows, its google.

You probably need to find a solution to not being able to update the plugins soon. Google requires an API key and a billing account for everyone now. we cannot guarantee old versions of the plugin or insecure sites are going to continue to work as a result.

The developer is also making changes to the base plug-in as a result of the new google API key requirements and concerns about privacy.

Starting with 4.9.15 there will be two keys, one for browser key (allowing for HTTP referrers) and then another for a geocoding key.

[Cici]

Check your theme to see if the col width is inherited . If  you say you tried many different plugin styles and they  do not return properly you may need to adjust by adding some CSS rules.

You can check if it is your theme that is overriding by switching to a basic WP default theme . WP 4.9.6 changed some theme settings as well. See WP codex for 4.9.6

[Cici]

Check your Google API key for restrictions and/or referrers. I now have tested the only_with_category shortcode and all is working correctly. I had to ensure i had a google API key for geocoding correct and all is working now.

Do you have a staging site where you can clean up the site or to do your testing on?

when I inspect that site using the browser tools I do not see any fatal errors but I do see these warnings:

(index):686 A parser-blocking, cross site (i.e. different eTLD+1) script, https://widgets.shopifyapps.com/assets/widgets/embed/client.js, is invoked via document.write. The network request for this script MAY be blocked by the browser in this or a future page load due to poor network connectivity. If blocked in this page load, it will be confirmed in a subsequent console message. See https://www.chromestatus.com/feature/5718547946799104 for more details.
(anonymous) @ (index):686
client.js:4 [ShopifyBuy] Config property apiKey is deprecated as of v1.0, please use storefrontAccessToken instead.
(anonymous) @ client.js:4

[Cici]

Looking at your site, I cannot tell which widget I should be looking at to find the only with category page. Could you provide specific url, you can post in the premier forum and if we cannot resolve the developer can look at the specific page url.

[Cici]

If you have Premier as it appears you do, you can post in the Premier forum and will receive faster response

[Author]

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