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Viewing 25 posts - 576 through 600 (of 2,679 total)
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  • in reply to: search wheel animation never stops #59023
    Cici
    Keymaster

     

    It looks like someone may have tried to recreate some functionality that is included for our premier customers . you have not indicated if  you are a Premier subscriber or provided us with any info regarding your SLP plugin. You need to provide your Plugin environment in order for us to assist  you.  A screenshot of the front end does not help us answer any questions.

    Please refer to the read before posting guidelines.

     

    . The only Loading locations indicator we have is available ONLY for our premier subscribers.

    for some reason on that site someone has rest forbidden

    https://www.storelocatorplus.com/wordpress-subdirectory-installs-and-the-rest-api/

    Use a browser developer tool and you can inspect  when I inspect that  site:

    {"code":"rest_forbidden","message":"Sorry, you are not allowed to do that.","data":{"status":401}}
    in reply to: Can't click on anything in Admin Panel #59022
    Cici
    Keymaster

    It is the  best solution, SLp already has the minify functionlaity  and the Smush plugin needs to follow best practices when developing plugins, no plugin should break the functionality of another plugin. Especially one that has been updated and been around for years.

    If you look at their support forums you will see lots of issues especially with the WP version 5.0 update

     

    🙂

     

    in reply to: WPSLP, Power, Experience, Update Breaks #59021
    Cici
    Keymaster

    You may need to update the base SLP first to current version.  And your WP is out of date.  That WP version you are showing broke a lot of plugins and broke the ability to import. They fixed the issue in WP v 5.03  so it may be a good dea to update wp as well if you have issues with any other plugins and updates.

    If you deactivate SLP and the SLP add-ons and then reactivate them you should see an update  available with  version under the plugin verbiage.

     

    How to update and if you need to update manually see news feed.

     

    in reply to: Can't click on anything in Admin Panel #58996
    Cici
    Keymaster

    indicates there is a conflict with another plugin. Some SLP users reported a conflict with the Plugin Smush it. (SLP is already minified.)

    You need to turn off other plugins one by one  to see which one is causing a conflict.  If that does not fix it, see using WP debugger

     

    In the future please read posting guidelines and provide you SLP plugin environment (versions etc)

     

    Cici
    Keymaster

    Hi,

    Those article were written some time ago, . According to the Google MAPS API platform the geocoding APi  should address that.  At least thats what they posted in Nov 2014 here

    Now that Google makes everyone have an account and PAY for every geocoding instance  or map view, they now have  support option for their “customers” . Although the WPSLP plugin  has fields for  you to  enter your own Google MAPS and geocoding APIS, you manage them and what Google geocodes is out of our hands for the WPSLP self managed plugin.

    As far as choosing km or miles, that is not a function of language and is not a dynamic setting. You can change it in settings on the back end to one or the other but it is not dynamic on the front end.  we are not planning on building any interface that would switch automatically.. While most countries replaced the mile with the kilometre when switching to the International System of Units, the international mile continues to be used in some countries, such as Liberia, Myanmar, the United Kingdom and the United States.

    It may be something you or a developer could code to function that way (not sure how)   but it is not part of the WPSLP suite.

     

    Cici
    Keymaster

    WPSLP is part of the  WordPress translate project.

    See docs for languages

    As far as WPML, the SLP developer has worked with them on multiple occasions to get assistance from their team when bugs or errors were reported.  They never fixed any of the issues we reported to them. They indicated everything was working .  Their support team may be responsive to you if you see anything specific.

    There is also  documentation dating back to   older versions of WPSLP and WPML

    GetText and WPML.

     

    Multi lingual technical considerations

     

    2) As far as translations on a “per location” basis, No that will  not work  the way the the WP translation projects works.  It deals with the back end.

    in reply to: Hiding Website in Results if no website set #58972
    Cici
    Keymaster

    I think we answered this in conjunction with the question regarding if you are using  SEO pages or not. If you are not using SEO Pages the website link automatically does not show up if there is not one for the location. But once you enable pages that does not behave the same because each “website” will go to SEO page instead. Its all in at that point. Because of your other questions, comments and request for info we assume you are using SEO Pages or a Directory.

    in reply to: Changing the Marker Bubble for Search point #58971
    Cici
    Keymaster

    Note: Another section that talks about the map markers

    There is a video for custom map markers it is more then 2 years old and the label in front of the field I mentioned was called location under  Markers.

    On the video just be aware that when lance explains and shows  the back end of SLP and where to add the marker, the heading called “experience” is now  displayed in the back end  as “Settings”. That verbiage was changed so as not to confuse the experience add-on with what was the end users experience that can be adjusted via settings. I have replaced most screen shots with newer verbiage but we are not shooting videos again for those.

    here is the page for custom map markers with the video (you probably do not need the video but it does show where under the Map settings tab you have the locations marker settings)  as mentioned, if you do not have a whole section called  markers you have something else going on with your site , (only time I recall something like that being reported was  if migrated WP then there are SLP tables missing.)  🙁

     

     

     

     

    in reply to: Changing the Marker Bubble for Search point #58970
    Cici
    Keymaster

    ? You do not have a section under Settings/Map/ and a subsection at the bottom (scroll down using inside slide bar to get to the very bottom of the page)  the whole last section is labeled   MARKERS in bold . That is where you set the two markers Home and location. You have the latest versions of the plugin correct? The label after home marker the next one is location marker. not sure if it was called something else before but that is what it is called on my site.  If you do not have a section called Markers in the back end something may be interfering with SLP.

    https://docs.storelocatorplus.com/blog/map-panel-settings/

     

    in reply to: Changing the Marker Bubble for Search point #58967
    Cici
    Keymaster

    The active marker icon

    is not the same as the center location.  ” The results interaction set of features provides a variety of visual cues on the location map to indicate the location a user has clicked  when viewing a list of locations., providing a variety of additional options beyond the standard Info Bubble that Store Locator Plus displays when a location is clicked.”

    Inspect your site and that element and it is showing it is what you have selected as an icon for the “your location”   https://apa.uk.com/wp-content/plugins/store-locator-le/images/icons/bulb_AMP.png

     

    Most likely then it is your location marker which is set under the Settings.MAP

    These are the only places that use map markers, either under the MAP settings or category settings and now with premier as you mention under the results interaction setting which I am not sure you need or intended to use.

     

     

    in reply to: Location Fields – location category #58957
    Cici
    Keymaster

    Sometimes I just get lucky (if I am persistent). I checked your site again, it looks pretty nice, I see the descriptive  tag text in the results there so it appears you were successful and see the   <div class=”Practitioner slp_result_table_tags”><span class=”tagtext”>Practitioner</span></div> when I inspect with the browser tools.  Inspecting sites using browser tools  was a valuable instruction given to me by Lance when i first started  learning his plugin. But I am a casual user. I learn as much from the customer when they provide feedback, so thank you for letting me know the steps you took! Not many people use both categories and tags , but i will take a look at the docs to see if i can add more detail.

     

    in reply to: Location Fields – location category #58950
    Cici
    Keymaster

    Let me test it on my site.

    My results layout has the shortcode         [slp_location pro_tags]

    When I select on back end , the  show tags on separate lines ,  and inspect the  in  style element using browser console tool in front end I see my tags for my location and the  lodging, entertainment, restaurant tags I had added to that particular   location show (below.)   my SLP plugin style is Bobbitt

    <div class=”Lodging_br__entertainment_br__restaurant slp_result_table_tags”><span class=”tagtext”>Lodging<br>entertainment<br>restaurant</span></div>

    I am not an expert on CSS , not sure why the show tags isnt working on front end for you. I  checked another SLP test site that was using  SEO Pages   the tag only seems to show in the map bubble.

    So I do not know if that is what the issue is or not, will have to discuss with the developer, as he mentioned in another post Results Layouts settings and SEO pages are different.

    in reply to: Split: API restricted and IP address #58915
    Cici
    Keymaster

    @Mindy Good to hear that.  If you have any other questions please start a new post. I am planning on closing this one as resolved since the initial tag, header  for the post was Canadian postal codes and we now have  wandered off subject

    Have a good week

    🙂

     

    in reply to: Cannot Update Settings Page #58913
    Cici
    Keymaster

    Are you using SMUSHIT or something like that that minifies?  That was a reported conflict from some of our users months ago.  You will need to deactivate it.

    Other  suggestion:  go through the WP debugger or troubleshoot by shutting off all other plugins one by one to rule out conflict.

    You should have a backup to  restore to if anything goes awry. P.S. It is suggested as WP best practices to Update MySQL to 5.6   or higher

    https://wordpress.org/about/requirements/

    in reply to: Search results Germany #58904
    Cici
    Keymaster

    ok, I tested using that style and added an address for Germany and you are right it does not display  correctly in the results. I tried a few different default styles.  I think  (pretty sure) it is because it doesn’t have an entry as ‘state” .   I tried a few work arounds, I am able to fix it on my end because I have the experience add on and I can correct the results layout, but for basic SLP plugin it currently shows correctly in the map info bubble (when you click on marker)  but in the results text  runs the city and postal code together . A temporary and (not correct) method would be to add a state or area such as a suburb or designated area (such as neighborhood  Sachsenhausen in Frankfurt considered a state/province or suburb  in the field of state as text  , I understand this is incorrect in most cases  and , I have identified this issue to the developer and he will put it on a “to be patched” list for the next update.

    Thank you for reporting this and sorry it took a while for me to isolate the issue

    For general info purposes what I was also looking for was your plugin environment under info tab

    https://docs.storelocatorplus.com/blog/info-tab-plugin-environment/

    Plugin environment, will show the version, the add ons if any, the PHP, MYSQL version,  the WP version,  example what is in my info plugin environment  you can always block out url if needed.

    Store Locator Plus®:5.0.5

    Experience:5.0.4

    Power:5.0.4

    Premier:5.1

    Site URL:https:/

    This Info Cached:1551204785

    Network Active:No

    WordPress Version:5.1

    PHP Version:7.0.33-0ubuntu0.16.04.1

    MySQL Version:5.6.10

    PHP Limit:256M

    WordPress General Limit:128M

    WordPress Admin Limit:256M

    PHP Peak RAM:2 MB

    PHP Post Max Size:750M

    in reply to: Location Fields – location category #58902
    Cici
    Keymaster

    just check off under results settings. half way down the page in back end  you will see a function to call out how to display them

    Show tags in output use the drop down menu and select

    choices are: as entered,

    hidden

    ,on separate lines

    Attachments:
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    in reply to: Opening the field='pages_url' in _self = #58901
    Cici
    Keymaster

    There is a lot of info on that doc page but basically you need to decide if you are  going to have a list of pages, using it like a directory  (which it appears you are) or the map interface with search an address and showing results

    The rules for each are different because they are fundamentally different things.

    One is a JavaScript applet that talks to Google Maps and the location database.

    The other is a PHP + WordPress template that lists WordPress Store Page page types.

    Since you are building the more details as part of your custom seo page template You will need to try  building the hyperlink for More Details  using RAW data fields.

    This will not work:

    [storepage field=url type=hyperlink]

    [storepage field=page_url type=hyperlink] ()

    Instead  try something like

    <a target=“_self” href=“[storepage field=data.page_url type=raw]“>More Details</a> i

     

    For general education

    As far as the styling under View

    The gallery styles will have some styles that provide more control over themes and settings in SLP then others.

    Example the AI swarm is

    Primarily CSS styling. The CSS will hide various locator elements that will change based on where the map or SEO pages have been invoked.

    Selecting this style will change the following settings, make sure you have copied them to a text file first: Settings > View > Locator Layout

    (Sponsored by and customized for Akamai Innovations – results driven medical marketing.)

    in reply to: Hiding Website in Results if no website set #58897
    Cici
    Keymaster

    The gallery style is just a general label, the actual plugin styles are inside the sidebar menu:  If you had CSS added it would be what you added  in the box under Settings/View (see screenshot for what I am referring to for instance I had selected left for green in this screenshot)

    I.E these are styles that are included and each one has a description of what they effect:

    Under Settings/View under Gallery

    On the inside slide bar under view there are names for the various styles, i.e.

    AI Swarm full

    Alphaville

    Bennett

    Bobbitt

    Brewery

    default ((The default Store Locator Plus layout and CSS shipped with the latest release. This is the basic layout for the locator. It allows default browser and website themes to dictate the element styling.

    Supports Premier Search Form Styling options, Experience placeholders without labels.

    Resets the following settings to the initial Store Locator Plus defaults:

    Locator Layout , Search Layout, Results Layout, Map Layout, Bubble Layout, Google Map Style.

    Last Updated: Feb 21 2018))

    If you are changing the results layout in the results layout itself it may be overridden the next time. You should save any CSS under the Settings/CSS and use a plugin style that allows for CSS such as Metropolis

    when you view the various styles (from the inside slide bar) there will be a description that explains the layout results you can expect to see. (themes can override them as well)

    Example” Metropolis styling attempts to overcome the vast differences in class.   Takes over more of the CSS styling than usual.

     

    This style is updated with additional rules on a regular basis whenever someone reports a misbehaving layout.   Select another style, then re-select this style to reload the latest rules.

     

    Style Guide: right pad 2em, vertical margin 1em, result line height: 1.5em

     

    2017-Nov-23 : right pad on span.slp_result_email/fax/phone/website, single line on span.slp_result_street/street2/citystatezip/country/hours, vertical margin below country and above hours, drops Foundation float:right on div[class*=”column”]

     

     

    Attachments:
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    in reply to: Search results Germany #58883
    Cici
    Keymaster

    Make sure your results settings under results layout is correct as is shown above.

    did you try the WP debugging  and/or changing to a basic WordPress default theme to make sure your theme is not overriding? The front end results should be the same no matter what, if you are seeing an issue check  the back end  your results layout as I showed above with look for the line in the  results layout that has the [slp_location city_state_zip]

    We really need to see your Plugin environment for version info.

    Please Provide your plugin environment per posting guidelines

    in reply to: Split: API restricted and IP address #58882
    Cici
    Keymaster

    Mindy, you have not set up your keys correctly. Also as far as the wrong IP address, if you are using a proxy server that may generate the Ip address issue.

     

    Please refer to the developers blog about this and how to properly set up your key.

    https://www.storelocatorplus.com/api-keys-with-referer-restrictions-cannot-be-used/

    He explains how to finnd your IP address etc,

     

    in reply to: Changing the Marker Bubble for Search point #58881
    Cici
    Keymaster

    What have you selected under Map markers for settings? Do you have a home marker selected , it appears that you have identified that marker as being the visitors location but it is not actually their location but   is actually the location of the search returned address.

    a

    are you using the filter by tag feature by any chance?

    https://docs.storelocatorplus.com/blog/tag/allow-tag-in-url/

    thanks for providing the site url that helps a lot

     

    in reply to: Location Fields – location category #58851
    Cici
    Keymaster

    The category works under the WordPress taxonomy similar to pages.  I double checked with lance and  only the icon can be displayed, if you want  text to display in thwe results layout you need to do that with tags. The tags can be the same as categories, tags are just text. Categories are not just text and  they do not work exactly the same. i.e there is no shortcode to put in the results layout to display category slug.

    I do not know what you mean by “marker bubbles”  Do you mean the MAP INFO Bubble? or the location url control.  Checking off the show icon  will  not display the category map marker  it will show the category icon.   Your categories can have both a marker and an icon. They can be the same or different. But only the icon will show.

     

    in reply to: Opening the field='pages_url' in _self = #58850
    Cici
    Keymaster

    I enabled  SEO Pages on my site and it seemed to be working correctly but I do not have some of the other unique settings you have been inquiring about.

    I spoke to the developer briefly today and because you have quite a few questions and you are doing some customizing  with your locations , category results and SEO  Pages set up  we thought it might be best if you  could send us an email through support email. at contact us  

    Just make sure you provide your plugin environment and the exact url  page where you are using the WPSLP plugin.

    This  way we can look at everything you are trying to do at one time and see if there is a conflict with any of the settings. Make sure when you write to us you provide the url that you are using SLP on and issues you are having and what you need it to do.

    .SEO Pages for Premier has had additional settings added in the past year  for a customization client  and the developer has written a few articles about those changes , so it would be best if  we were able to look at it together .  If one of these  articles clears things up for you let me know so I can be sure to add it to the docs site.

    https://www.storelocatorplus.com/location-page-listings-enhanced/

     

    https://www.storelocatorplus.com/seo-pages-and-12-column-grid-support/

     

    thx

    in reply to: Changing the Marker Bubble for Search point #58849
    Cici
    Keymaster

    I will need the exact url where the locator and map info “pink” bubble is showing.

    Nothing has really changed with Map settings for quite some time. Also could you provide me with the Plugin environment, i.e versions so I can check against my site.

     

     

     

     

    in reply to: Hiding Website in Results if no website set #58844
    Cici
    Keymaster

    Are using SEO Pages and the Pages replaces weblink setting?

    What are you using for the Plugin style under view?

     

     

Viewing 25 posts - 576 through 600 (of 2,679 total)