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Viewing 25 posts - 576 through 600 (of 2,688 total)
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  • in reply to: Not Importing Address using Power add-on #59083
    Cici
    Keymaster

    I cannot readily answer your question without knowing your Plugin environment (found under the SLP Info tab) , see posting guideline

    Nor the example of your file header names, i.e sl_store, sl_address,sl_city csv file examples

    If it imports some lines and not others then  most likely there is an issue with your csv file format.

     

    Review the multiple pages in  documentation for example  troubleshooting  CSV imports and CSV file  headers. 

    in reply to: Still not finding locations #59074
    Cici
    Keymaster

    Additional info If you click on the link above with the  get response:

    "code":"rest_invalid_param","message":"Invalid parameter(s): apikey","data":{"status":400,"params":{"apikey":"Invalid parameter."}}}
    
    There are a few articles about the REST set up as well.  I am not sure if I am even looking on the correct page anymore, if you still need assistance could you provide the exact url where you are having the issue?  I checked an old email that you sent and the url on that one seems to be working correctly. Sorry for the confusion if I am looking at the wrong site. This is why we ask for URL as well as plugin environment. 
    
    Hope all is working out for you
    
    
    • This reply was modified 6 years ago by Cici.
    in reply to: Still not finding locations #59072
    Cici
    Keymaster

    The redirect is being shown above and is broken (http to https)

    About the google API here are some FYI tips:

    Lance published a few articles for customers to assist them with the referrer and setting up the APIs

    https://www.storelocatorplus.com/api-keys-with-referer-restrictions-cannot-be-used/

     

    https://www.storelocatorplus.com/wordpress-store-locator-plus-google-api-key/

     

    in reply to: Still not finding locations #59071
    Cici
    Keymaster

    Hi Catherine,

    Your site is showing the referred page as this: http://learnlocal.org.au/find-a-learn-local/

    which isnot secure. When the site was developed was it migrated from http to https? Was the Google MAPS API updated?

    Using any Browser inspect the site : errors are being shown.

    Uncaught SyntaxError: Unexpected token <

    3(index):1 Access to XMLHttpRequest at ‘https://www.learnlocal.org.au/wp-admin/admin-ajax.php&#8217; (redirected from ‘http://learnlocal.org.au/wp-admin/admin-ajax.php&#8217;) from origin ‘http://learnlocal.org.au&#8217; has been blocked by CORS policy: Request header field x-requested-with is not allowed by Access-Control-Allow-Headers in preflight response.

    VM319:1 GET https://learnlocal.org.au/wp-json/store-locator-plus/v2/geocode/d3b9421df4791d1ba132a4a9a16984d9/au/3002 400 (Bad Request)

    (anonymous) @ VM319:1

    send @ jquery.js:4

    ajax @ jquery.js:4

    n.(anonymous function) @ jquery.js:4

    getJSON @ jquery.js:4

    geocode @ slp_core.min.js:1

    doGeocode @ slp_core.min.js:1

    searchLocations @ slp_core.min.js:1

    onsubmit @ (index):511

    example

    using the Browser tool and inspecting network parameters when performing a search, it appears you have not set up your google APIs correctly

      1. Request URL:
      2. Request Method:
        GET
      3. Status Code:
        400 Bad Request
      4. Remote Address:
        192.163.248.118:443
      5. Referrer Policy:
        no-referrer-when-downgrade
    1. Request Headers

     

    in reply to: Still not finding locations #59059
    Cici
    Keymaster

    P.S. Since you are a Premier customer, are you using anything available to you that wil help your site visitors, such as Google guesses or auto fill ?

    https://docs.storelocatorplus.com/blog/show-address-guess/

     

    https://docs.storelocatorplus.com/blog/how-to-show-address-suggestion/

     

    in reply to: Still not finding locations #59058
    Cici
    Keymaster

    First, we need to see your Plugin environment .  Neither of those screenshots provides any info for us to be able to assist you better. A screenshot of your SLP plugin environment is better.

     

    There was a patch to fix the defaulting search region to US.   I cant see your back end nor your web site to see if your region is being populated correctly. I.e If you selected Australia as your region map.

     

    Second:

    As explained in various news feeds and documentation.  the Google commercial MAPS algorithms is NOT the same as the Google MAPS APIS they offer for third party and/or self managed use of their MAPS APIS.  See HOW search works (it explains and offers suggestions

    They won’t flat out tell you this but they DO misdirect all the time.

    Also Google commercial maps “listens” in and keeps a history of your location, where you have searched before and they still do not always get it right.

    The MYSLP fully managed service as an alternative to WPSLP uses different algorithms to search a  geodataset before querying Google API  and often returns better results because we do not rely on Google but fix lat. long real time. Without getting too technical, please review the following articles and docs.

    MYSLP better accuracy

    location accuracy

    Google MAPS API and location

     

    If you are not using the latest version of WPSLP then update.

    in reply to: Search results Germany #59028
    Cici
    Keymaster

    Hi,

    Sorry about that. The developer is deeply involved with scheduled client commitments atm.  He does not have a lot of updates pending as far as  WPSLP issue.  I will see if there is any new information or update with this issue

     

    in reply to: search wheel animation never stops #59026
    Cici
    Keymaster

    On further investigation it looks like it may be built into your theme and not part of SLP.

    white url(/wp-content/themes/salient-child/assets/images/loading_spinner.gif) no-repeat

     

    If you try a standard WP theme does the issue resolve?

     

     

    in reply to: search wheel animation never stops #59025
    Cici
    Keymaster

    Did a developer or someone else purchase the  SLP Premier subscription and then never pass it on  to you,  or did not renew the annual fee ,  or migrated the site and just used the base plug-in and not the  premier plugin ?  Not sure what is going on with your site but that is not normal behavior of our base plugin.  As mentioned the only feature that has that indicator built in  is for our premier subscribers.

    in reply to: search wheel animation never stops #59023
    Cici
    Keymaster

     

    It looks like someone may have tried to recreate some functionality that is included for our premier customers . you have not indicated if  you are a Premier subscriber or provided us with any info regarding your SLP plugin. You need to provide your Plugin environment in order for us to assist  you.  A screenshot of the front end does not help us answer any questions.

    Please refer to the read before posting guidelines.

     

    . The only Loading locations indicator we have is available ONLY for our premier subscribers.

    for some reason on that site someone has rest forbidden

    https://www.storelocatorplus.com/wordpress-subdirectory-installs-and-the-rest-api/

    Use a browser developer tool and you can inspect  when I inspect that  site:

    {"code":"rest_forbidden","message":"Sorry, you are not allowed to do that.","data":{"status":401}}
    in reply to: Can't click on anything in Admin Panel #59022
    Cici
    Keymaster

    It is the  best solution, SLp already has the minify functionlaity  and the Smush plugin needs to follow best practices when developing plugins, no plugin should break the functionality of another plugin. Especially one that has been updated and been around for years.

    If you look at their support forums you will see lots of issues especially with the WP version 5.0 update

     

    🙂

     

    in reply to: WPSLP, Power, Experience, Update Breaks #59021
    Cici
    Keymaster

    You may need to update the base SLP first to current version.  And your WP is out of date.  That WP version you are showing broke a lot of plugins and broke the ability to import. They fixed the issue in WP v 5.03  so it may be a good dea to update wp as well if you have issues with any other plugins and updates.

    If you deactivate SLP and the SLP add-ons and then reactivate them you should see an update  available with  version under the plugin verbiage.

     

    How to update and if you need to update manually see news feed.

     

    in reply to: Can't click on anything in Admin Panel #58996
    Cici
    Keymaster

    indicates there is a conflict with another plugin. Some SLP users reported a conflict with the Plugin Smush it. (SLP is already minified.)

    You need to turn off other plugins one by one  to see which one is causing a conflict.  If that does not fix it, see using WP debugger

     

    In the future please read posting guidelines and provide you SLP plugin environment (versions etc)

     

    Cici
    Keymaster

    Hi,

    Those article were written some time ago, . According to the Google MAPS API platform the geocoding APi  should address that.  At least thats what they posted in Nov 2014 here

    Now that Google makes everyone have an account and PAY for every geocoding instance  or map view, they now have  support option for their “customers” . Although the WPSLP plugin  has fields for  you to  enter your own Google MAPS and geocoding APIS, you manage them and what Google geocodes is out of our hands for the WPSLP self managed plugin.

    As far as choosing km or miles, that is not a function of language and is not a dynamic setting. You can change it in settings on the back end to one or the other but it is not dynamic on the front end.  we are not planning on building any interface that would switch automatically.. While most countries replaced the mile with the kilometre when switching to the International System of Units, the international mile continues to be used in some countries, such as Liberia, Myanmar, the United Kingdom and the United States.

    It may be something you or a developer could code to function that way (not sure how)   but it is not part of the WPSLP suite.

     

    Cici
    Keymaster

    WPSLP is part of the  WordPress translate project.

    See docs for languages

    As far as WPML, the SLP developer has worked with them on multiple occasions to get assistance from their team when bugs or errors were reported.  They never fixed any of the issues we reported to them. They indicated everything was working .  Their support team may be responsive to you if you see anything specific.

    There is also  documentation dating back to   older versions of WPSLP and WPML

    GetText and WPML.

     

    Multi lingual technical considerations

     

    2) As far as translations on a “per location” basis, No that will  not work  the way the the WP translation projects works.  It deals with the back end.

    in reply to: Hiding Website in Results if no website set #58972
    Cici
    Keymaster

    I think we answered this in conjunction with the question regarding if you are using  SEO pages or not. If you are not using SEO Pages the website link automatically does not show up if there is not one for the location. But once you enable pages that does not behave the same because each “website” will go to SEO page instead. Its all in at that point. Because of your other questions, comments and request for info we assume you are using SEO Pages or a Directory.

    in reply to: Changing the Marker Bubble for Search point #58971
    Cici
    Keymaster

    Note: Another section that talks about the map markers

    There is a video for custom map markers it is more then 2 years old and the label in front of the field I mentioned was called location under  Markers.

    On the video just be aware that when lance explains and shows  the back end of SLP and where to add the marker, the heading called “experience” is now  displayed in the back end  as “Settings”. That verbiage was changed so as not to confuse the experience add-on with what was the end users experience that can be adjusted via settings. I have replaced most screen shots with newer verbiage but we are not shooting videos again for those.

    here is the page for custom map markers with the video (you probably do not need the video but it does show where under the Map settings tab you have the locations marker settings)  as mentioned, if you do not have a whole section called  markers you have something else going on with your site , (only time I recall something like that being reported was  if migrated WP then there are SLP tables missing.)  🙁

     

     

     

     

    in reply to: Changing the Marker Bubble for Search point #58970
    Cici
    Keymaster

    ? You do not have a section under Settings/Map/ and a subsection at the bottom (scroll down using inside slide bar to get to the very bottom of the page)  the whole last section is labeled   MARKERS in bold . That is where you set the two markers Home and location. You have the latest versions of the plugin correct? The label after home marker the next one is location marker. not sure if it was called something else before but that is what it is called on my site.  If you do not have a section called Markers in the back end something may be interfering with SLP.

    https://docs.storelocatorplus.com/blog/map-panel-settings/

     

    in reply to: Changing the Marker Bubble for Search point #58967
    Cici
    Keymaster

    The active marker icon

    is not the same as the center location.  ” The results interaction set of features provides a variety of visual cues on the location map to indicate the location a user has clicked  when viewing a list of locations., providing a variety of additional options beyond the standard Info Bubble that Store Locator Plus displays when a location is clicked.”

    Inspect your site and that element and it is showing it is what you have selected as an icon for the “your location”   https://apa.uk.com/wp-content/plugins/store-locator-le/images/icons/bulb_AMP.png

     

    Most likely then it is your location marker which is set under the Settings.MAP

    These are the only places that use map markers, either under the MAP settings or category settings and now with premier as you mention under the results interaction setting which I am not sure you need or intended to use.

     

     

    in reply to: Location Fields – location category #58957
    Cici
    Keymaster

    Sometimes I just get lucky (if I am persistent). I checked your site again, it looks pretty nice, I see the descriptive  tag text in the results there so it appears you were successful and see the   <div class=”Practitioner slp_result_table_tags”><span class=”tagtext”>Practitioner</span></div> when I inspect with the browser tools.  Inspecting sites using browser tools  was a valuable instruction given to me by Lance when i first started  learning his plugin. But I am a casual user. I learn as much from the customer when they provide feedback, so thank you for letting me know the steps you took! Not many people use both categories and tags , but i will take a look at the docs to see if i can add more detail.

     

    in reply to: Location Fields – location category #58950
    Cici
    Keymaster

    Let me test it on my site.

    My results layout has the shortcode         [slp_location pro_tags]

    When I select on back end , the  show tags on separate lines ,  and inspect the  in  style element using browser console tool in front end I see my tags for my location and the  lodging, entertainment, restaurant tags I had added to that particular   location show (below.)   my SLP plugin style is Bobbitt

    <div class=”Lodging_br__entertainment_br__restaurant slp_result_table_tags”><span class=”tagtext”>Lodging<br>entertainment<br>restaurant</span></div>

    I am not an expert on CSS , not sure why the show tags isnt working on front end for you. I  checked another SLP test site that was using  SEO Pages   the tag only seems to show in the map bubble.

    So I do not know if that is what the issue is or not, will have to discuss with the developer, as he mentioned in another post Results Layouts settings and SEO pages are different.

    in reply to: Split: API restricted and IP address #58915
    Cici
    Keymaster

    @Mindy Good to hear that.  If you have any other questions please start a new post. I am planning on closing this one as resolved since the initial tag, header  for the post was Canadian postal codes and we now have  wandered off subject

    Have a good week

    🙂

     

    in reply to: Cannot Update Settings Page #58913
    Cici
    Keymaster

    Are you using SMUSHIT or something like that that minifies?  That was a reported conflict from some of our users months ago.  You will need to deactivate it.

    Other  suggestion:  go through the WP debugger or troubleshoot by shutting off all other plugins one by one to rule out conflict.

    You should have a backup to  restore to if anything goes awry. P.S. It is suggested as WP best practices to Update MySQL to 5.6   or higher

    https://wordpress.org/about/requirements/

    in reply to: Search results Germany #58904
    Cici
    Keymaster

    ok, I tested using that style and added an address for Germany and you are right it does not display  correctly in the results. I tried a few different default styles.  I think  (pretty sure) it is because it doesn’t have an entry as ‘state” .   I tried a few work arounds, I am able to fix it on my end because I have the experience add on and I can correct the results layout, but for basic SLP plugin it currently shows correctly in the map info bubble (when you click on marker)  but in the results text  runs the city and postal code together . A temporary and (not correct) method would be to add a state or area such as a suburb or designated area (such as neighborhood  Sachsenhausen in Frankfurt considered a state/province or suburb  in the field of state as text  , I understand this is incorrect in most cases  and , I have identified this issue to the developer and he will put it on a “to be patched” list for the next update.

    Thank you for reporting this and sorry it took a while for me to isolate the issue

    For general info purposes what I was also looking for was your plugin environment under info tab

    https://docs.storelocatorplus.com/blog/info-tab-plugin-environment/

    Plugin environment, will show the version, the add ons if any, the PHP, MYSQL version,  the WP version,  example what is in my info plugin environment  you can always block out url if needed.

    Store Locator Plus®:5.0.5

    Experience:5.0.4

    Power:5.0.4

    Premier:5.1

    Site URL:https:/

    This Info Cached:1551204785

    Network Active:No

    WordPress Version:5.1

    PHP Version:7.0.33-0ubuntu0.16.04.1

    MySQL Version:5.6.10

    PHP Limit:256M

    WordPress General Limit:128M

    WordPress Admin Limit:256M

    PHP Peak RAM:2 MB

    PHP Post Max Size:750M

    in reply to: Location Fields – location category #58902
    Cici
    Keymaster

    just check off under results settings. half way down the page in back end  you will see a function to call out how to display them

    Show tags in output use the drop down menu and select

    choices are: as entered,

    hidden

    ,on separate lines

    Attachments:
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Viewing 25 posts - 576 through 600 (of 2,688 total)