When a zip code search is done, results are returned, but the spinning search animation never stops. Also, the results returned page is not accessible for further searches as it is greyed out behind the spinning wheel.
I have attached a screen shot that includes the Console, which does not give any errors.
Please let me know what we can do to resolve this issue.
Visual Research Inc.
This topic was modified 1 year, 4 months ago by sheri.
It looks like someone may have tried to recreate some functionality that is included for our premier customers . you have not indicated if you are a Premier subscriber or provided us with any info regarding your SLP plugin. You need to provide your Plugin environment in order for us to assist you. A screenshot of the front end does not help us answer any questions.
Did a developer or someone else purchase the SLP Premier subscription and then never pass it on to you, or did not renew the annual fee , or migrated the site and just used the base plug-in and not the premier plugin ? Not sure what is going on with your site but that is not normal behavior of our base plugin. As mentioned the only feature that has that indicator built in is for our premier subscribers.