[Cici]

Ok I will email to the name on the original order. (Todd)

 

[Cici]

 

@Eric @Eric

When you create post at bottom there is a checkbox to notify me of follow up replies via email. Make sure you have that checked off

[Cici]

No problem, not sure if that is BB press new privacy rule or if you need to now click on “follow” . Will take a look. Thx

[Cici]

@Andrew

We reviewed the email you sent to contact us and provided some suggestions.  In the future if you could provide the Plugin environment (i.e what add-ons etc you have a screenshot of the INFO tab for just SLP) that would assist us in not sending you down a rabbit hole.  Apparently you already have a premier subscription which included experience add-on.

To not have any results appear  if  text is not entered in the search box  field  ( your site visitor opts to not add any information for  their search) and then  clicks find locations, the results  as determined by your other settings will appear . Other customers have added instructional labels in the search box, or hidden the search address box altogether and opted for drop down menus or category selector options or using directory option

 

[Cici]

Yes .

You would need to have the*  Experience add-on. ‘Under Settings/Results/Disable initial directory would need to be checked off.

Under Results Panel in documentation:

There is a screenshot of where this is checked off (with experience add-on)

Do Not show the results immediately until after a search has been performed.   The setting is labeled “Disable Initial directory”.

*There are additional settings such as discrete search, changing layouts and appearances etc  with the Experience add-on.

See WPSLP self managed documentation for more info about those.

 

If you opt to switch over to MYSLP the level plan you would want would be Professional

 

 

 

 

[Cici]

I have used the exact same settings you are using and have updated my site Premier version to  5.3.2 , using a regular WP theme and cannot reproduce your issues. We have other premier customers who rely heavily on the category selector and no reports of any issues. It is something unique to your site. (Also the premier 5.3.2 update had to be done manually because it only works with WP version 5.3.2 so we did not want to make it an auto update for those people who did not update WP to 5.3.2

If you have a staging/dev site, did you also try it using a standard WordPress theme and not a custom theme?

Paid support select Next Biz day login

Once that is purchased send an email  with login support and provide the staging site url ,  etc. He will not work on live sites so make sure it is exact clone of the site you are having issues with

 

 

 

 

[Cici]

If you need the Power add-on that is sold separately. It is more than a “tags” add-on and tags is built on the same WP taxonomy as categories are. It also allows you to establish directories,have SEO pages, have contact fields, import/export, , have categories.

Or you can request a coupon opt to buy the Premier subscription and request a coupon to be applied to the initial set up fee, please note that Premier is a yearly subscription and has many additional functions and features not found in either add-on. Such as dial ext. phone link. cluster map markers, url controls and more

[Cici]

You are not on our server so we would not be auto pinging Google with call backs, but using any Browser dev tools you can see that you have this in as your results container for some of your locations:

href which I have never seen done before. So you have maps built within maps.

Every time your sit loads the map and results it is pinging that geocode you have built into your results (or theme). Looks nice but you should contact Google support on how that is impacting your api billing.

some suggestions the developer wrote an article about reducing Geocoding.

[Cici]

The most common issue if you cannot edit or add locations is a conflict with another plug-in. (like a minify plugin such as Smush it)

But in your case looking at that site, You have a mismatch of versions with the WPSLP Core .min and slp_core min

I have no idea how that happened unless your site was migrated incorreclty, or you have left on WP_Debug and/or something during your update was not copied over. Ive not seen that situation before. Usually both those files are pretty much exact same version numbers with maybe the time stamp slightly different,

These are the two different versions showing if I inspect your sources on that site

https://afxracing.com/wp-content/plugins/store-locator-le/js/slp_core.min.js?ver=1578532156
and https://afxracing.com/wp-content/plugins/store-locator-le/js/wpslp.min.js?ver=1528404084

Back up your site, and you may have to uninstall and reinstall SLP again.

Turn off other plugins one by one. to see if error goes away.

if you still have issues :
troubleshooting suggestions , turn on WP debugger

[Cici]

You allowed your Premier subscription to expire Renewal was Jan 2020 (If this is Pete Downes.

[Cici]

Please provide your Plugin Environment as requested in posting guidelines.
As far as your Google APi, there are numerous news articles under SLP and documentation. You can also contact Google support for information

[Cici]

If you wanted to add them as tags instead of as contacts and have Tags searchable, see docs about that.

[Cici]

Please provide more information See Posting Guidelines

The search by Name field is the name of the business. not a secondary search by an employee. Not sure I am following what you are trying to obtain.

See the data fields that you can use.
There are search by tags, search by categories, search by address, search by state, search by country, search by name (Name of store) Those additional fields are part of discrete searchs as part of add-ons.

Are you trying to create a directoy? or SEO Pages? or just a contact fields s=directory) Contact fields is part of the Power add-on

[Cici]

If you are seeing the word Undefined you do not have current versions of the plugin, that was patched in previous versions

Please read the posting Guides, provide screenshot of your INFO Plugin Enviornment

[Cici]

thanks for letting us know

[Cici]

thanks for letting us know

[Cici]

I have spoekn to the developer:
You have some errors on your site involving js.
The category selector on Floe international SITE is broken because the JS is broken.
On your site:
When we pick a new category from the drop down it is not updating the matching hidden field that SLP uses to tell the server which categories are selected.
Something else is manipulating/managing form I/O.
The developers guess is Bootstrap Hover Dropdown is likely , as part of their h-code theme.
You will need to debug your JS and figure out why the slp-power/js/slp-power_userinterface.min.js is not allowed to control the category drop down interaction.
If they want to stop minifying the SLP JS they will need to turn WP_DEBUG on (set it to true) in wp-config. SLP uses that to determine when debugging is needed and that includes providing the uncompressed JavaScript which is much easier to debug.

If you need the developer to log-in and do the Troubleshooting that is a separate paid support. I can send you an email from support with the language and requirements to engage the developer to debug and troubleshoot your site.

P.S. the reason you cannot auto update Premier auto udates had to ve blocked as mentioned in the email dated Dec 13, your server is trying to validate the SLP Premier license Server 10x/minute. This indicates there is something not set up correctly with your
WP environment.

[Cici]

I see an email sent to graphics@floeintl.com in support channel Dec 13 about how many times your site was oinging our server and the duplicate subscription. The developer was on travel that week.

I have asked him to add you to the Charleston SW Slack channel so that he can communicate and explain the situation and walk you through any issues

[Cici]

Krista,
Could you please provide the missing information (#2 in Posting guidelines) so that we can assist you. We need the plug-in environment specifically. I see that you had purchased the Power add-on a few years ago. You might need to update but I cannot tell without more info

Something you might want to check in the meantime:
it looks like on that URL Page for Sierra Flame, the plugins are set up differently then the way they are set up on Amanti. If you search under the Amanti where to buy it works perfectly. I assume you are handling both accounts?
Is it possible you have not set up the Google API for the Sierra Flame url? For whatever reason when doing a search tunder the Sierra Flame it is not communicating with Google at all. No errors but also no results. If you look at the way the Amanati dealer is set up, the Plugin is loaded properly and it is able to talk to Google.

First
make sure the plugin and add-ons are loaded and correct version and activated,

Second
check that Google APi is set up correcty for both domains referenced on that site

Third
If that fails use
WPDEBUGGER to troubleshoot

• This reply was modified 5 years, 2 months ago by Cici.
• This reply was modified 5 years, 2 months ago by Cici.
• This reply was modified 5 years, 2 months ago by Cici.

[Cici]

Note: it is difficult to understand what you are asking but I believe you do not want any results to display until after search is [performed. I do not understand about the hide map question. Also as Premier customer you may wish to post in Premier forums,(see under your account) those questions are answered first.

Look At results settings and select Disable Initial directory
With the Experience add-on, (Part of your Premier subscription) other settings will appear and can be enabled that will Not show the results immediately until after a search has been performed. The setting is labeled “Disable Initial directory”.

Make sure you are using the current versions.

[Cici]

Please provide your Plugin environment as outlined in Read before Posting. I need to know what versions and what add-ons as well as url.

You can find answers to most questions in our documentation.

Search Settings

Results settings

Map settings

[Cici]

P.S. Did you fix your server on your end? your site was constantly pinging ours and I believe support sent you an email about it. You would not be able to update Premier if it is pinging us every few minutes. I can check with the developer or you can contact him using SLACK.

Double check to see if Premier is also on 5.3.2

• This reply was modified 5 years, 3 months ago by Cici.

[Cici]

I do not know what versions you are using. Please provide your plugin info.

[Cici]

Great, Thanks for letting us know

[Cici]

Please provide the information requested in the read before posting guidelines? What are you using for versions and add-ons.

Premier subscriptions have many variables and features

Not sure what you are referring to

https://docs.storelocatorplus.com/horizontal-vertical-checkbox-category-selector/

or
https://docs.storelocatorplus.com/search-address-auto-complete-setting/

or discrete searches
https://docs.storelocatorplus.com/store-locator-plus-discrete-searches/

[Author]

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