Forum Replies Created
-
Posts
-
Could you please provide your Plug-in environment? We do not have a “cvs plug-in.” I see you purchased the Power add-on to the SLP plug-in in 2019. There is no upgrade to a plus (?)
1) Make sure you are using current versions of the plug-ins and add-ons.
2) if you are only getting part of the data, it is possible that you have some constraints or processing limitations .
see here about exporting troubleshooting tips .
The scheduled import has issues with the order in which WP runs the CRON jobs.
This is on the to do list. You can check CRON issues on WordPress to see if there is a work around
The issue regarding the map info bubble with labels is in testing. If you have a testing site or dev site and have Premier you can download it to test the SLP beta v 5.5.14
As far as resolving the “mushed” phone and fax numbers. Go into your location and add a space in front of the phone number, refresh , it should be resolved, That is the simplest way to correct your issue
In apologize, I searched by company name and see you bought Power in 2019. If you dod not have an issue before what version of SLP were you using before updating? That might help us track down when the map info bubble issue appeared. We believe it was a version from earlier this year but are not sure.
See Map Bubble layout and add the fields to change it
<span id=”slp_bubble_phone”>Phone:</span>
The map info bubble issue has been reported and is in queue for next update
We do not see any requests from you where did you “submit”? Nothing in the update would effect layouts, The Power update addressed category locations marker .
P.S. are you part of the next step team ? with the site frstream. I do not see any orders associated with your name or your company. Are you referring to the MAP INFO BUBBLE? There was a reported issue regarding the map info bubble layout
If you were part of the next step team you added shortcode to resolve the issue. Did you back-up your site before updating?
Do you have the Experience add-on ? If so you have the ability to change the MAP bubble layout as well as results layout and search layout https://docs.storelocatorplus.com/results-layout-shortcodes-and-attributes/
.Under Settings/Map Change
see
example:
<span>[slp_location email_link]</span>
Please provide the information in the Posting guidelines.
I.e. The versions and add-ons that are found under the SLP info tab/plugin environment.
also read the developers article on
You need to fix the Javascript error as mentioned. This is not coming from us.
A lot of themes broke when the update was done.
contact the theme support to see if there is an update,
or follow our troubleshooting guide
https://docs.storelocatorplus.com/q-i-see-a-gray-map-or-blank-map-and-search-does-not-work/
Also you may need to clear your cache. Check WordPress FAQ and Troubleshooting
More info about JS errors breaks SLP
https://docs.storelocatorplus.com/q-i-see-a-gray-map-or-blank-map-and-search-does-not-work/
the url you mentioned.
BUT the url and thatsite has these errors
Uncaught Error: Syntax error, unrecognized expression: a[href*=#]:not([href=#])
at Function.ea.error (jquery.js?ver=1.12.4-wp:2)
at ea.tokenize (jquery.js?ver=1.12.4-wp:2)
at ea.select (jquery.js?ver=1.12.4-wp:2)
at Function.ea [as find] (jquery.js?ver=1.12.4-wp:2)
at n.fn.init.find (jquery.js?ver=1.12.4-wp:2)
at new n.fn.init (jquery.js?ver=1.12.4-wp:2)
at n (jquery.js?ver=1.12.4-wp:2)
at HTMLDocument.<anonymous> (custom.js?ver=2.3.2:2642)
at i (jquery.js?ver=1.12.4-wp:2)
at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
We need the info requested to post on forums.
You glommed onto someone else’s post about a totally different issue which was resolved.
Provide a screenshot of your plug-in found under the info tab
Please take a screenshot of your plug-in environment. There is no attachment.
I just visited your site
https://thewirelessexperience.com/store-locator/
everything seems to be working fine., the map displayed immediately with locations around Philadelphia. Assume you figured it out after clearing the cache and refreshing.
If there is something else you need help with please attache a screenshot of your plug-in environment . There was nothing attached.
Please refrain from adding to someones post unless you have a suggestion solution or patch. Everyone has different WordPress versions and settings. I thought I was replying to Elizabeth or she was replying to us with her versions or it was the same customer with the tech person answering.
I have never experienced that and no one has reported this so I honestly cannot identify your issue. The normal default for the list is by sl_id . This is usually the order they were added and assigned an id. If you click on the name header in the admin panel column they should sort alphabetically.
Since I cannot reproduce it on my end I do not know what to tell you.
Everyone who uses google for maps is at their mercy as far as what they want to show as “points of interest” on the actual map itself. Wal -mart has paid big bucks to Google to make sure they appear on Google Maps
BUT,
We do have a feature so those Google markers/icons cannot be clicked on with an info bubble popping up
See Google icons cannot be clicked (with the Premier subscription. )
They posted in forums as well. I have no idea what versions they are using nor anything about their WP admin. In the future please follow the posting guidelines and provide a screenshot of the SLP plug-in environment. The screenshot you are showing does not provide any information to assist you.
BUT….a clue,
If you open their url using any browser tools and look at their site inspect console have 134 warnings about Mixed content. This suggests that their site was not migrated correctly.
This can cause issues in back end and front end, or it is possible not all their data and locations were migrated to the new site.
See the article in docs site
https://docs.storelocatorplus.com/mixed-content-warnings-site-migration/
It looks like the error is coming from your cache auto-optimizer. Turn it off and see if that fixes the issue, there were changes in the WP editor or
- Using any browser dev tools click on the error under console and it will show you the error in the index under
https://www.rhinoag.com/dealer-pages
Other suggestions:
- check under the locations to see if your pages are in published mode.
- check your permalinks
- check your settings under the SLP/Pages
- View the Pages template and results shortcodes for Pages must contain the storepage field = (whatever the data field slug is that you want here)
Your site dealer details shows class called storelocatorlink
<a href=”http://www.rhinoag.com/dealer-pages/riggs-tractor-co-dozer-service/” target=”_self” class=”storelocatorlink”>Dealer Details</a>
ditto for the widget in Results DEALER Details :
target=”_self” class=”storelocatorlink”>Dealer Details</a>
That usually indicates a conflict with another plug-in. Please check by turning off the other plugins one by one.
But you also mention adding a page> I do not see Power or Experience in your Plugin environment…
What page are you trying to add? Do you mean a WordPress Page or are you referring to activating SEO pages with the SLP Power add-on?
If WordPress, you will need to Troubleshoot with the version of WP you are using and see if others have reported that or if there is an issue with your server, etc.
You might want to also use the Debugger
Are you using the remote file retrieval or scheduler?/ If so that issue is being worked on. The WP CRON and customer servers are effecting the ability to schedule remote file retrieval. Do not use scheduler. Manually uploading your file should be fine , following the import guidelines in docs for the csv file fields.
if the csv files are correct then check the suggestions under:
The reason for the discrepancy in dates is because you let the premier subscription lapse. It was due for renewal in January (Jan 16 2020) . It should have been automatically cancelled on our end and normally you would have had to start with a new subscription when it is that far overdue. Anyhow, your subscription does not jump forward the 5 months . It will be due for renewal in January 2021.
I can send you a copy from the third party processor if you paid via Stripe.
It will be sent to the name and email on record in Stripe
where is this coming from ” slp-premier_userinterface.min.js:1 Uncaught TypeError: original_content.zIndex is not a function”
Please Provide the url where your Locator is deploying please.
It sounds like your browser or CRON job may be timing out.
https://docs.storelocatorplus.com/q-how-does-store-locator-plus-handle-large-location-list-imports/
No problem,,,,,Lance is always updating, sometimes to add features or to make it useful for the SaaS product that uses SLP back end. I had to look for Enable Pages and change some docs too when he changed the verbiage to be APP…(hes sneaky like that…
Could you provide your Plugin environment when posting so we know what versions people are having issues with. Sometimes an issue has been resolved with new updates…not necessarily your situations but it helps others as well as support.
the option : Search address nearest would be fine if you had multiple locations in the world and might be good for your example London UK showing whereas you didnt want to show worldwide…. but since the “current map” means in your situation locations in US, that will not help you. f you do have locations in both US and Canada you want to use Worldwide
A better option would be to show address guess…
at least that way, the user can see that google thinks they mean Peoria IL and not Arizona and they might be more apt to type in Peoria AZ, instead of just the city.
When a user is typing in an address on the address search box on the locator they will be shown a list of suggestions based on what address Google thinks they are asking for. It requires 3 characters or more to be entered before it shows a suggestion.
Or you could check off “Address Autocomplete: under Search since you have Premier
When 2 or more characters are typed in the address input, show input suggestions based on location data. ( but this is primarily for zip codes )
None (default) – do not suggest address input.
Zipcode – suggest matching zip codes.
Formatting of the autocomplete not to your liking? Set the Search Form Style under appearance.
And finally we always suggest providing hints to your customer what to search for by adding labels
Did you check off Enable Pages?
The back end has changed in last updates.
Go to General/App
See the check box to enable Pages? Check off enable pages and save…You should now see the Pages tab in your sidebar and the bulk actions