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I had the whole thing answered and then my page closed. Ugh. This question was very similar to the one you asked in 2017.
This has been explained before. Google API does use different algorithms then what is allowed the third party developers. The Software as a Service platform, MYSLP we can resolve a lot of these.
Google is showing what they consider to be the middle of that postal code area. As far as it being different on their own “proprietary” map, their algorithms aren’t the same. See Google Inaccurate Results post
The marker that is showing up is what you have designated as the home marker, and Google determines that is the middle of that zone or home for that zip /postal code. Google Support are supposed to correct these things now that they charge you for using their API. They should be able to provide an explanation.
You can turn on Address suggestions
That might show the whole address of your locations.
You can add additional instructions under Search Settings/ Label Address placeholder, such as for better results type in street address ,
Yes, send an email with all the info to Support using the Contact Us form and I will see it.
So you said you resolved the Multiple Google APIS?
If you are referring to Editing individual map markers, that is a reported issue and is in the developers fix it to do list.
Once I see the email to support I will check to see if it is the same issue. I do not need log-in info . we do not log-in on admin for customers site, that would be a paid support troubleshooting item (like you we do not want to fool around with peoples sites in the admin site)
Just show me some screenshots from your back end I can determine if we are talking about the same thing.
Is this the site you say is missing locations in alphabet?
https://www.goodwillvalleys.com/shop/
If so you have same issue, the site was not correctly migrated. You have a ton of errors in that site. Including Mixed content (se docs). Having errors when migrating sites can cause plug-ins to act up. Store locator Plus uses Javascript. you may need to troubleshoot and see if some of the tables in the database were not migrated completely
Please, provide your plug-in environment when posting in the forums. I had to look up your name, and order to see the Premier and the site. Note: If someone else were to answer in the forum they would not have access to that info and wouldn’t be able to help
The Experience add-on would NOT make you “lose categories”. EXP does not have anything to do with categories. Categories are part of the Power add-on
Did you recently update plug-ins? Did you back up your site first and are you working on a test site or staging site and not the live site ? If making changes it is always advisable to work on staging sites, ditto before updating plug-ins themes etc
I believe someone from your team wrote into support and asked about adding CSS. In order to add CSS to the SLP style you need to activate the Experience add-on.
Your theme or other plug-in is dominating the look of the page the map is on.
You can add CSS under Settings/view. or, depending on what you need to do, WP also now has CSS capabilities.
https://docs.storelocatorplus.com/wordpress-custom-css-rules/
Or if you were using a Legacy Locator style (examples Above and beyond1 , 2 , 3
Custom CSS support is built into WordPress core and themes only need to tell WordPress they support that option to enable the functionality. Many modern themes now include this option. Go to Appearance | Customize | Additional CSS and paste the CSS there.
Please provide more info about losing categories and provide the link to your test site or the page where your categories are being shown or not shown so that i can better assist you
Hi KO,
Assume you are still using premier and latest updates
I cannot see the screen shots , they exceed max allowed.
I can tell you 2 ways to accomplish this since you have multiple hour blocks (I do not know how you would do it using the general results layout.)
The simple way I did this.
- Under Locations edit Hours add the <br> in the text box (screenshots attached back end and front end
or add the text under description with the <br> to break the lines.
Could you please provide your Plug-in environment? We do not have a “cvs plug-in.” I see you purchased the Power add-on to the SLP plug-in in 2019. There is no upgrade to a plus (?)
1) Make sure you are using current versions of the plug-ins and add-ons.
2) if you are only getting part of the data, it is possible that you have some constraints or processing limitations .
see here about exporting troubleshooting tips .
The scheduled import has issues with the order in which WP runs the CRON jobs.
This is on the to do list. You can check CRON issues on WordPress to see if there is a work around
The issue regarding the map info bubble with labels is in testing. If you have a testing site or dev site and have Premier you can download it to test the SLP beta v 5.5.14
As far as resolving the “mushed” phone and fax numbers. Go into your location and add a space in front of the phone number, refresh , it should be resolved, That is the simplest way to correct your issue
In apologize, I searched by company name and see you bought Power in 2019. If you dod not have an issue before what version of SLP were you using before updating? That might help us track down when the map info bubble issue appeared. We believe it was a version from earlier this year but are not sure.
See Map Bubble layout and add the fields to change it
<span id=”slp_bubble_phone”>Phone:</span>
The map info bubble issue has been reported and is in queue for next update
We do not see any requests from you where did you “submit”? Nothing in the update would effect layouts, The Power update addressed category locations marker .
P.S. are you part of the next step team ? with the site frstream. I do not see any orders associated with your name or your company. Are you referring to the MAP INFO BUBBLE? There was a reported issue regarding the map info bubble layout
If you were part of the next step team you added shortcode to resolve the issue. Did you back-up your site before updating?
Do you have the Experience add-on ? If so you have the ability to change the MAP bubble layout as well as results layout and search layout https://docs.storelocatorplus.com/results-layout-shortcodes-and-attributes/
.Under Settings/Map Change
see
example:
<span>[slp_location email_link]</span>
Please provide the information in the Posting guidelines.
I.e. The versions and add-ons that are found under the SLP info tab/plugin environment.
also read the developers article on
You need to fix the Javascript error as mentioned. This is not coming from us.
A lot of themes broke when the update was done.
contact the theme support to see if there is an update,
or follow our troubleshooting guide
https://docs.storelocatorplus.com/q-i-see-a-gray-map-or-blank-map-and-search-does-not-work/
Also you may need to clear your cache. Check WordPress FAQ and Troubleshooting
More info about JS errors breaks SLP
https://docs.storelocatorplus.com/q-i-see-a-gray-map-or-blank-map-and-search-does-not-work/
the url you mentioned.
BUT the url and thatsite has these errors
Uncaught Error: Syntax error, unrecognized expression: a[href*=#]:not([href=#])
at Function.ea.error (jquery.js?ver=1.12.4-wp:2)
at ea.tokenize (jquery.js?ver=1.12.4-wp:2)
at ea.select (jquery.js?ver=1.12.4-wp:2)
at Function.ea [as find] (jquery.js?ver=1.12.4-wp:2)
at n.fn.init.find (jquery.js?ver=1.12.4-wp:2)
at new n.fn.init (jquery.js?ver=1.12.4-wp:2)
at n (jquery.js?ver=1.12.4-wp:2)
at HTMLDocument.<anonymous> (custom.js?ver=2.3.2:2642)
at i (jquery.js?ver=1.12.4-wp:2)
at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
We need the info requested to post on forums.
You glommed onto someone else’s post about a totally different issue which was resolved.
Provide a screenshot of your plug-in found under the info tab
Please take a screenshot of your plug-in environment. There is no attachment.
I just visited your site
https://thewirelessexperience.com/store-locator/
everything seems to be working fine., the map displayed immediately with locations around Philadelphia. Assume you figured it out after clearing the cache and refreshing.
If there is something else you need help with please attache a screenshot of your plug-in environment . There was nothing attached.
Please refrain from adding to someones post unless you have a suggestion solution or patch. Everyone has different WordPress versions and settings. I thought I was replying to Elizabeth or she was replying to us with her versions or it was the same customer with the tech person answering.
I have never experienced that and no one has reported this so I honestly cannot identify your issue. The normal default for the list is by sl_id . This is usually the order they were added and assigned an id. If you click on the name header in the admin panel column they should sort alphabetically.
Since I cannot reproduce it on my end I do not know what to tell you.
Everyone who uses google for maps is at their mercy as far as what they want to show as “points of interest” on the actual map itself. Wal -mart has paid big bucks to Google to make sure they appear on Google Maps
BUT,
We do have a feature so those Google markers/icons cannot be clicked on with an info bubble popping up
See Google icons cannot be clicked (with the Premier subscription. )
They posted in forums as well. I have no idea what versions they are using nor anything about their WP admin. In the future please follow the posting guidelines and provide a screenshot of the SLP plug-in environment. The screenshot you are showing does not provide any information to assist you.
BUT….a clue,
If you open their url using any browser tools and look at their site inspect console have 134 warnings about Mixed content. This suggests that their site was not migrated correctly.
This can cause issues in back end and front end, or it is possible not all their data and locations were migrated to the new site.
See the article in docs site
https://docs.storelocatorplus.com/mixed-content-warnings-site-migration/
It looks like the error is coming from your cache auto-optimizer. Turn it off and see if that fixes the issue, there were changes in the WP editor or
- Using any browser dev tools click on the error under console and it will show you the error in the index under
https://www.rhinoag.com/dealer-pages
Other suggestions:
- check under the locations to see if your pages are in published mode.
- check your permalinks
- check your settings under the SLP/Pages
- View the Pages template and results shortcodes for Pages must contain the storepage field = (whatever the data field slug is that you want here)
Your site dealer details shows class called storelocatorlink
<a href=”http://www.rhinoag.com/dealer-pages/riggs-tractor-co-dozer-service/” target=”_self” class=”storelocatorlink”>Dealer Details</a>
ditto for the widget in Results DEALER Details :
target=”_self” class=”storelocatorlink”>Dealer Details</a>
That usually indicates a conflict with another plug-in. Please check by turning off the other plugins one by one.
But you also mention adding a page> I do not see Power or Experience in your Plugin environment…
What page are you trying to add? Do you mean a WordPress Page or are you referring to activating SEO pages with the SLP Power add-on?
If WordPress, you will need to Troubleshoot with the version of WP you are using and see if others have reported that or if there is an issue with your server, etc.
You might want to also use the Debugger
Are you using the remote file retrieval or scheduler?/ If so that issue is being worked on. The WP CRON and customer servers are effecting the ability to schedule remote file retrieval. Do not use scheduler. Manually uploading your file should be fine , following the import guidelines in docs for the csv file fields.
if the csv files are correct then check the suggestions under: