Store Locator Plus for WordPress Forums Store Locator Plus SLP map jumps to wrong location

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  • #81380
    Juergen
    Participant

    Hi,

    we’ve encountered an error of the map not finding certain Zip codes and jumping to the default location of the map; the center of Austria in our particular case.

    The Zip Code “2000” should jump to the same location as “Stockerau” but, alas, it doesn’t. “2003” should jump to this point as well, but it jumps to “Graz” instead, which isn’t correct either.

    Is this an issue with the Google API?
    Google Maps itself jumps to the correct location upon entering these exact terms.

    In our locations we also have multiple locations with the Zip code “2000” so it seems odd that the SLP maps doesn’t at least match up with these and therefore jumps to that area.

    The site is the same one of the following issue; I’ve submitted a support form a few hours ago with the URL: https://wordpress.storelocatorplus.com/?post_type=topic&p=81371

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    #81383
    Cici
    Keymaster

    I had the whole thing answered and then my page closed. Ugh. This question was very similar to the one you asked in 2017.

    This has been explained before. Google API does use different algorithms then what is allowed the third party developers.  The Software as a Service platform,  MYSLP we can resolve a lot of these.

    Google is showing what they consider to be the middle of that postal code area.  As far as it being different on their own “proprietary” map,   their algorithms aren’t the same.  See Google Inaccurate Results post

    The marker that is showing up is what you have designated as the home marker, and Google determines that is the middle of that zone or home for that zip /postal code.  Google Support  are supposed to correct these things now that they charge you for using their API. They should be able to provide an explanation.

    You can turn on Address suggestions

    Or address guess

    That might show the whole address of your locations.

    You can add additional instructions under Search Settings/ Label Address placeholder, such as for better results type in street address ,

    #81390
    Juergen
    Participant

    Hi Cici,

    somehow I don’t have the option to turn on address suggestions on the page. The only feature available is the address autocomplete which only offers zip code. As the zip code is the issue, I was looking for an option that would suggest the city as well. (Screenshot of my options attached, Plugin environment posted in the topic mentioned in the first post)

    Do you know of any way to approach Google with this issue as a customer or opening a support ticket like this one to get a solution to these issues?

    Or is our only option here a MySLP plan for better results? Is there a specific plan we would need in order to include the locations of Austria or are the chosen amount of locations chosen randomly for the country/countries we need?

    Our customer is very unhappy with the inaccuracy, so I’m trying to figure out which options / solutions I can present to them, if any at all.

    Thanks!

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