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Viewing 25 posts - 2,126 through 2,150 (of 2,679 total)
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  • in reply to: Change "Store" slug for Categories #43296
    Cici
    Keymaster

    I’m not sure I understand what you want to accomplish.

    Do you want to change the back end or the front end?

    in reply to: Get other imported Fields to show up #43295
    Cici
    Keymaster

    With Power you have extra data fields  Enable Contact extender under the General User Interface tab. But to have those data fields text change you might need Extended data Manager, not sure, but you can add any text in those extra data fields like you did with fax.

    in reply to: Get other imported Fields to show up #43294
    Cici
    Keymaster

    You have Power so you have extra fields via the Contact extender. You can change some extended data using DeBaats extended data manager, but I am not sure exactly how you are configuring it in the back end

     

    in reply to: Get other imported Fields to show up #43293
    Cici
    Keymaster

    I would use any of the  default plug in styles in SLP.    I have viewed all of the Twenty-teen …styles, and  the Boxed Foods and a few others , they all show my Category icons as my settings dictate.

    .  If you are looking for text only , i.e. the slug, and not the icons, you can use Tags.

    Tags are text fields and you can add as many as you want, have them also appear in a drop down menu like categories. But to get the tags into the results exactly where you want it might be a challemnge, Let me think about that one….

    Overall  to change the  layouts that is in  the Experience add-on.   We  can  try to  find a work around via the reply to your support ticket.  Did turning off the SLP map work for your purposes?

     

     

    in reply to: How to delete non-existent locations when bulk uploading #43286
    Cici
    Keymaster

    But if I understand your question, and after speaking to the developer,  it could be a possible enhancement or feature that could be added in a future release of the Power Add-on or Premier.  Unfortunately there will be no updates to the ProPack (Legacy) add-on.

    Another alternative he  thought of..if you have locations that you no longer want to be shown in results, (for instance you no longer want them featured ) you could  export and keep them in your CSV file but add the column header private to mark them private, they would then be hidden. They would still be in your location manager database just not show in your results.

     

    in reply to: How to delete non-existent locations when bulk uploading #43284
    Cici
    Keymaster

    You want to reset your locations so that only the locations in your CSV file are loaded is that correct?

    In  other words, if they are present you want them to be updated, if they aren’t present you want to add the new locations, and then based on the csv file  “automatically delete ones that aren’t there”

    There is no way to do that with import.

    If you want a clean slate to start with you can use Bulk actions and delete all BEFORE Importing.

    If you don’t want to delete All, you must check off the locations you do want to delete and use the bulk action delete permanently.

     

    in reply to: Fatal Error – Cannot Access Website #43282
    Cici
    Keymaster

    I clicked on your site and I didnt see anything broken.

    Could you provide the exact page that is broken that you are using Store locator plus on?

    We also need Your Plugin environment which will indicate versions, add-ons and version of WordPress(see under your Plugins click on SLP, click on INFO)

    It appears based on that error message you may have been using an older version of Word press that at the moment is not compatible with the version of Store locator Plus, but I cant be sure without more information.

    in reply to: Store Page Map #43258
    Cici
    Keymaster

    What is your Page Template/

    other plugins or themes that you may be using has something  with an iframe gstatic map.   The error seems to be there, it has nothing to do with the Google MAP API loading but an error with drawing the map.

     

    See the documentation about the template and what can interfere with the Location Page Map in Documentation

    The Map Attribute

    The map attribute will output a self-contained Google Map showing the location.  The map is generating using the standard div and JavaScript driver model not an iframe.   The location must have valid latitude and longitude settings (be geocoded).    Other plugins and themes that include Google Maps but do not follow best practices for implementation may prevent pages maps from rendering.

    [storepage map=location] will show  a map that centers on the location with a map marker for the location lat/long.

     

    in reply to: No Results showing random countries #43245
    Cici
    Keymaster

    The url above apparently is your staging site?? The url shown in your screenshot is not a public url so I cannot look behind the curtains to assist you.

    I do not know what other plugins  you are using because I cannot see your actual site.

    BUT , If I load paintplace.com.au  , that site is NOT using Store locator Plus

    It is using Store Locator with premium features. (or another plugin)

    So the question is, are you asking about your staging site and are you are trying to emulate  the paintplace.com.au with no add-ons?

    P.S. You have WP 4.5.3and SLP 4.5.09, those are not the latest versions. I imagine there is a reason you didnt update WP to 4.6 .  We are on SLP 4.6.1 same as WP 4.6.1

     

    Secondly, the public site has no google maps API no sensore required messages (the second warning is what clued us in that they are not using SLP, and we searched for SLP as a WP plug-in and no results.

     

    I dont know how to answer you at this point, that does not happen with me on my site and there will be no new features added to the Base SLP plugin that arent already built into the core.

    Features such as Location influenced guiesses, bonadaries etc are part of premier, Discrete searches are part of Experience add-on.

     

     

    I

     

    in reply to: No Results Returned in Store Locator Plus Power Add-on Reports #43238
    Cici
    Keymaster

    I am sorry, I am not  able to recreate your issue. The reports is working on my site as you can see by screen shots.

    The developer, Lance, has had to code and create reports himself specifically for WooCommerce so it is possible he could help you troubleshoot.  You can request a next biz day support to get him started but the is a paid support option.  We do not  log into peoples sites unless it is a request via the paid support option ( policy due to any risk factor and permissions) where you could provide a login. You would be requested to back up your site first of course. But I would go that route next since I cannot recreate the problem.

     

    P.S. we are on version 4.6.1 now

    in reply to: Show Locations At Startup not working #43237
    Cici
    Keymaster

    Use the troubleshooting guide,

    You have a Plugin that is also using Geocode functions in the search. Follow the instructions for debugging in Troubleshooting, the easiest one is to deactivate  your Plugins one by one. There is a whole section that tells you what can interfere with your map.

    Plugin called  Event Manager , deactivate and see if map works ..if you look at the css in the EM plugin you will see it has reference to geocode.

    http://www.krav-maga-global.fr/wp-content/plugins/events-manager/includes/css/events_manager.css?ver=5.6624

    On your Main site I saw failed to load resource

    FAILED TO LOAD RESOURCES ERRORS that were directed to your Wp theme AVADA.

    The link you provided, is that a Dev site or  production site? because google apparently does not think you have an API Key. You cannot switch from Dev site to Live production site  and copy over all the data from WP seamlessly, also  if the key you are using is a geocode key, that is not the correct key to use for SLP, you need the MAPS API Javascript key

    Anything more than what I’ve provided for tips and suggestions is not my forte. You can ask for Support through the Paid support option, I do not log into other peopls sites, that is something you would need to order through paid support an the developer would look into it.

    or if you need help with your WP Site in general, visit cybersprocket labs.com

     

     

     

    in reply to: No Results showing random countries #43236
    Cici
    Keymaster

    Could you provide your Plugin Environment per posting guidelines? I would need to know what you are using , versions  and your site url.

    For instance do you have Experience add-on or another add-on with settings in  search  for Search “current Map” instead of World wide? There are additional settings in premier as well

    If No results are found a message comes up that you can fine tune in Labels.  Otherwise I suggest under Experience/Results settings expand your Radius to show initially to a larger number such as 10000 to get the most results to return on any search , in essence your map  with some locations even if they aren’t near them (that sounds what you would like to see).

     

     

     

     

    in reply to: Get other imported Fields to show up #43222
    Cici
    Keymaster

    Your categories should already be linked to your locations if you see them in the back-end,( unless they were not imported correctly). In the Documentation use the keyword category

    Try using a shortcode  such as only_with_category =  “category_slug”on a draft page , The slug can be any that you want to use to test it.

    On your screenshot, I am wondering…How did you get the dates to appear under the middle section under the address of the results, did you put them in one of the  contact extender fields? Or are you using CSS?  Are you using event manager.? Ive not seen that before.   Or is it part of your theme?

    The screenshot you provided doesnt really show me what you want where., are you looking for the “words” under each result address field saying this is paert of the category “red” or ,  category called gospel choir,etc …That isnt the way it works.

    If you see another site that is displaying the way you would like please provide the url so I can get an idea.

    The categories are linked in the results as an icon and on the map as a marker if you designate that in the settings., you can add a legend for the icons but you need to add it to the locator Layout, you will not seethe  locator layout if you do not have the Experience Add-on.  If you want to change the Results Layout and appearance that is also  part of the Experience Add-on.

    I don’t know which map you are going  to turn off.  as long as there are two API keys active nothing will come back correctly so its hard to provide suggestions.

    I have seen some other sites using  Enfold that have had errors in the past.. I do not develop themes so cannot diagnose what is going on there. (  Cybersprocket Labs.com does custom themes. )

     

    in reply to: Get other imported Fields to show up #43221
    Cici
    Keymaster

    Your categories should already be linked to your locations if you see them in the back-end,( unless they were not imported correctly). In the Documentation use the keyword category

    Try using a shortcode  such as only_with_category =  “category_slug”on a draft page , The slug can be any that you want to use to test it.

    On your screenshot, I am wondering…How did you get the dates to appear under the middle section under the address of the results, did you put them in one of the  contact extender fields? Or are you using CSS?  Are you using event manager.? Ive not seen that before.   Or is it part of your theme?

    The screenshot you provided doesnt really show me what you want where., are you looking for the “words” under each result address field saying this is paert of the category “red” or ,  category called gospel choir,etc …That isnt the way it works.

    If you see another site that is displaying the way you would like please provide the url so I can get an idea.

    The categories are linked in the results as an icon and on the map as a marker if you designate that in the settings., you can add a legend for the icons but you need to add it to the locator Layout, you will not seethe  locator layout if you do not have the Experience Add-on.  If you want to change the Results Layout and appearance that is also  part of the Experience Add-on.

    I don’t know which map you are going  to turn off.  as long as there are two API keys active nothing will come back correctly so its hard to provide suggestions.

    I have seen some other sites using  Enfold that have had errors in the past.. I do not develop themes so cannot diagnose what is going on there. (  Cybersprocket Labs.com does custom themes. )

     

    in reply to: Store Page Map #43220
    Cici
    Keymaster

    Lenny,

    Could provide the site url? I would think the store pages Map would behave the same way.  I will bump this up to Lance

    in reply to: Get other imported Fields to show up #43209
    Cici
    Keymaster

    You cannot have two Google Map API keys on the same domain querying Google at the same time. You can try to work around it but the process  that loads Store Locator plus that queries through the server and to Google and back to the server  is not getting through Google and you will never get the results you need nor want.

    Best option is to turn off your theme’s  google map API

    if you cant,

    you can turn off  the SLP MAPS , go to  General USER INTERFACE /JAVASCRIPT

    there is a check box there where you can   turn OFF SLP Maps, but if your theme is not using the correct API version all bets are off that this  will work. Your site had a lot of other errors (as mentioned) that are related to the theme so you could still have problems.

     

     

    in reply to: Get other imported Fields to show up #43201
    Cici
    Keymaster

    I answer questions in the order they appear, oldest first.

    You had not provided enough information when I first answered…Forum questions are generally answered between 0-5 days. Your first question was answered in LESS than 1 day, and  you still have not provided the information I requested. What is  meant by your PLUGIN Environment, a screenshot (see attached)  I know what you are asking but I do not know what you are using for  versions,or PHP.   I have attached a screenshot of what our PLUGIN Environment looks like

    I do this forum support part time, I am not on it every hour,  every day.  I try to answer people thoroughly , so some days I cant get to every person.

    I inspected your site (you can also do this, it is easy just  follow the troubleshooting guide)

    Your error messages is :” youu have included the Google Maps API multiple times on this page. This may cause unexpected errors. js:93:295″

    [AVIA-LOG] Fallback Video Trigger “vimeo”:

    This indicates you have another Locator Plugin still on your WP site, you must delete it not just deactivate it.   another Plugin also uses a Google Maps API.

    it appears you have other conflicts, perhaps your theme CSS  you can see a lot of  Errors I cant print them all here.

    ” 15:12:16.800 Expected ‘none’, URL, or filter function but found ‘alpha(‘.  Error in parsing value for ‘filter’.  Declaration dropped.1 layout.css:168:7

    If you cannot replicate or  do not know how to process  debugging

    and

    If it is urgent you can opt for next BIZ day support.  If your site needs one on one  Log-on support from a developer that is a paid option , you can find that also under  support.

    P.S. When you write in the forums each time before waiting for a response you are essentially “bumping” your topic. We answer the older forum questions first. Therefore by adding a “will anyone respond” it made your question appear to be 2 hours old. other questions that appeared to be  1-2 days old were answered first.  As stated in the forum description:

    ” Follow the Forum Posting guidelines. They follow the same rules as the WP forum guidelines. Looking for faster forum responses?  Check out the Premier Subscription.   Premier forum questions are answered within 1 business day. Need faster support we answer Premier questions in the Premier forum first”

     

     

    in reply to: Better Reporting Options? #43200
    Cici
    Keymaster

    I am not sure if the reports can be modified, possibly. You would need to send an email to Support contact so that it can be forwarded to the developer. It might need to be a customization.

     

    For bcc: There is extended data manager and Gravity forms, third party add-ons by deBaat.  You can check them out or ask about that in the third party forums

     

    in reply to: Show Locations At Startup not working #43199
    Cici
    Keymaster

    What are your settings under RESULTS? Besides Show Locations at Start up? For instance I have these settings to maximize results

    ??
    ??

    Under EXP/Search what are your settings?

    Mine are:

    mi
    ALWAYS USE

    Under Map, what have you selected for destination markers? There seems to be an issue with the GET markers from Google. Also do you have your Center map at and Zoom settings correct.

    If you are using special markers make sure you have the correct file path.

    Use the Debugging  tool as shown in Troubleshooting

    in reply to: Radius Behavior #43198
    Cici
    Keymaster

    Jonathan

    See my answer in above Post.

    You may need to translate the EXPERIENCE ADD-ON.   The EXP add-on po . mo. files are updated by users sending  their translation files . Lance will then upload it for next release.  Basically the  answer he gave you 2 years ago.

    WPML updates to gettext explained

    The BASE PLUGIN is translated via   WordPress  and you can contribute there that is why you see translations when you turn off the Experience ADD-ON..

     

    in reply to: Category searches when cluster is enabled #43184
    Cici
    Keymaster

    Oh I think I see what you mean now, that is unique.  How do you have your markers set up in the back end under the Categories tab, do you have “use default markers or use Home Map markers” ? …not sure how that works with Clusters…

    I have bumped your question to Lance.

    Are you using  specific CSS or shortcodes in results layout?

    in reply to: Potential feature – cluster toggle #43183
    Cici
    Keymaster

    Site vsitors can currently pick a radius from the drop down menu, you currently only have two radii options, 20 and 50…I use about 5 to choose from on my site . In the back end ,  put parentheses around the one I want to be the default.  I usually have 10 as default .  I would have more miles in the  drop down to choose from.. 5 ,(10),20,50,100,200… I noticed you have like 190 in one cluster..you wouldn’t want 190 markers crammed into a 20 mile square radius.  (I like your site btw.) http://locl.org/oxfordshire/map/

    If something like that gets into play it will probably be part of the MY Store Locator Plus  project.

    in reply to: Category searches when cluster is enabled #43182
    Cici
    Keymaster

    Since I do not know your actual locations and if they are in the right categories

    I tested it with Children category and clicked find locations, all the results that came back seem to be all in the children and youth category.

    I am not sure I understand your question clearly.

    Since you have Premier Do you have “dropdown Autosubmit”  Enabled under Search?

    Can you explain exactly how you think it should work.

    I will ask Lance to look at your question because I am not sure I am following correctly. You are using Store Pages with Categories correct?

     

    in reply to: Show Locations At Startup not working #43181
    Cici
    Keymaster

    You apparently never enabled or activated the key in your project. delete the key from the SLP General/server/

    Go into your Google Developer console project to obtain the correct api key. Here are the directions on our Docs site , follow the steps exactly.  Do not restrict your IP or domain (see Step 3)

    Using simple “Inspect” in Chrome you can see the exact  error message with the links  to the google error message page.

    js?language=fr&region=FR&key

    Google Maps API error: ApiNotActivatedMapError https://developers.google.com/maps/documentation/javascript/error-messages#api-not-activated-map-error_.ib @ js?

    (if you use the Browser developer tools and follow the error link, brings you to this page.

     

    ApiNotActivatedMapError Error

    The Google Maps JavaScript API is not activated on your API project. You may need to enable the Google Maps JavaScript API under APIs in the Google API Console.

    See Obtaining an API key.

    in reply to: Radius Behavior #43176
    Cici
    Keymaster

    I cannot tell what that pic is supposed to show me, I cant test it  based on a screen shot. Is zoom still an issue for you?

    Understand about WPML:  The developer has been working with the WPML team for years on improving the process.  I think he had that discussion with you years ago. Is the conflict with the Core (free) Store locator Plus or are you referring to Add-Ons?

    The “Add-on ” Language files may need  to be translated . If you do translate them and  send to the author , it can be  updated in the next release and you will not have to worry about it anymore .  We request international users to send us their translation files so that we can include them.

    He  recently updated the Experience and Power Add-ons for German and Dutch Translation files.  Instructions are in the plugin LocoTranslate and also In our  Documentation. (we prefer Loco translate)  (see screenshot)

    As mentioned , if you contribute you can earn perks towards add-ons. For instance, if you translate Experience Add-on to French and want an update to the Power add-on we will send you Power. So on and so forth.

    Appreciate your help.

    Thanks

     

Viewing 25 posts - 2,126 through 2,150 (of 2,679 total)