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Viewing 25 posts - 1,751 through 1,775 (of 2,679 total)
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  • Cici
    Keymaster

    Update your version to the latest Power and SLP

    in reply to: Link to map locations #45589
    Cici
    Keymaster

    I put a note in the help ticket that Lance responded to. Lance has to do the invites to Slack.

    in reply to: Change Appearance Of Search Fields and Results #45587
    Cici
    Keymaster

    If you need help with the whole CSS and styling and getting your site to look awesome with exact specs, we use our sister affiliate  Cybersprocket

    in reply to: Change Appearance Of Search Fields and Results #45586
    Cici
    Keymaster

    You have to go back to the Plugin style you had before with the CSS you had before, those plugin styles still work…you did back up that site right?

    And I am using an out of the box WP Twentyfifteen or twentytwelve theme one of those, I keep switching …you mentioned you have a paid for theme?

    You should  use Firebug or some other browser tool  in your developer tool box to look at those CSS and script elements….You will then be able to see if the styling is being  subjected to your them, inherited from your theme…If it is,  the only thing left to do is to write the CSS and add that in the CSS box under Experience/view.

     

    Your file didnt upload

    Upload Errors:
    1. Screen Shot 2017-03-24 at 3.26.00 PM.png: File exceeds allowed file size.

    If you had CSS rules before then use those, assuming you copied and saved or can copy and save.  I think the whole thing is your them is boxing in that MAP area, because I change my map sizes and they save no problem., Once you can get that area fixed I think a  lot of your issues will be gone.

    We cant fix the plug in styles to work with everyone’s themes, they have to be sort of generic.

    Or is this a fresh install, you are talking about , in  a new site and therefore you do not have the old Plugin styles?? Are you using something like VaultPress?  Now I am confused

     

    in reply to: sl_url clickable – custom label – #45583
    Cici
    Keymaster

    Awesome thanks for letting me know

    in reply to: Change "Store" slug for Categories #45581
    Cici
    Keymaster

    The answer is NO shortcodes cannot be in a permalink

    Cici
    Keymaster

    Ahhh yes, our friends down under, do not under estimate, my Aussi friend is looking at my site and wants to see the locations nearest me…but, all kidding aside I understand your angst.

    Google has a blind side for Australia, some zip codes they send anywhere but Australia, even Denmark.  We have a few tricks that we have employed.  First , could you provide your plugin environment?  Do you have any add-ons, what versions?

    Please refer to the posting guidelines

     

    Are all your clients locations in Australia? If so use the shortcode on the    WP page that you have SLP  map appear on,

    For example my test site I have one page with the shortcode  [SLPLUS center_map_at="Brisbane,Australia"]

    https://cici.storelocatorplus.com/around-australia/

    Or  if they have Experience Add-on you can append Australia so that Google will always look there first.

    https://docs.storelocatorplus.com/blog/map-panel-settings/

    Another way around it, especially if there are locations in multiple countries,  is by having the search form label with help tool, i.e. require more unique address information or you can Have dropdown by city by state, by country,

    add in the search box the label to enter City and county or zip and state, or use the Widgets for SLP, all those features are part of the Experience add-on.

    Search panel settings

    More info on how Google behaves here

    in reply to: Change Appearance Of Search Fields and Results #45577
    Cici
    Keymaster

    Ok, I have let Lance know, when he has some time he will look at it.  Do you want the new site tmap and style to look like the old one?

    He made me a galley style last night.  Below are  his notes for me which I think you will find useful as well.I have the legend on my Charleston SC locations using the new style

    My test site is    https://cici.storelocatorplus.com/

    It may look a little wonky , it is very simple because I am constantly changing settings and testing to see what can be changed to recreate customer issues…of course then Lance asks  me what I changed to break something and I usually have to say , I have NO freaking $%E% idea….

    I change settings constantly. 🙂

    As you can see on my test site , my map is square but I am not using a normal search form since I have it set up  specifically for a friend from Australia who is visiting next month.

    Lances notes to me

    “Default With Font Tweak has been updated to pull in the old Power formatting.         I tested on your site.  It works.   It does NOT put a border around the legend.

    You can add a border with this rule in custom CSS rules:
    #tagalong_legend {
    border: double 3px black;
    }

    [11:51]
    2) Your site does not need to do this as I’ve been testing the style updates there… but users will want to switch from that Default With Font Tweaks to another style and back.   It will set all of the layout fields when you switch and switch back so if a user customized any of them (like you did) they will need to save the setting first so it can be restored.

    For your site I put [tagalong legend] on there again.

    [11:53]
    3) I created a new Style Gallery entry “Default Legend Below”.     It is the same as the updated Default Font Tweaks but has your [tagalong legend] under the results.

    If you  want to switch from “Default With Font Tweaks to another style and back.   It will set all of the layout fields when you switch and switch back so if a user customized any of them (like you did) they will need to save the setting first so it can be restored.

    in reply to: How Do I Export a CSV? #45568
    Cici
    Keymaster

    P.S. About the arguing, I did a search of the word” Export” in forums  and I believe there was a big foo foo food fight from one of our customers who didn’t like my answer to someone else…even though I answered them that ProPACK VERSION 4.6.5  worked perfectly fine with SLP versions 4.7.7.  I test it on a regular basis and so does the developer,  Lance.  I guess he came to my defense and I didnt even realize that was out there.  I guess everyone thinks its ok in a forum to throw mud since it  is more informal.  I personally do not understand it.  There are real people behind the curtain.

    The place to look for information about export is the Products pages and the documentation site.

    The forums are useful for specific questions that cannot be answered or are not clear in the documents.  We try to make the documentation as clear as possible but one size doesn’t fit all.

    There are a few posts in the docs site about exports and imports.

    https://docs.storelocatorplus.com/blog/troubleshooting-large-scale-exports/

    https://docs.storelocatorplus.com/blog/how-to-export-locations-to-csv-file/

    in reply to: How Do I Export a CSV? #45566
    Cici
    Keymaster

    WHEW, those are antiques…First as I am sure you are aware, Back up back up back up.

    https://www.storelocatorplus.com/news/backup-your-wordpress-site/

    Do  NOT jump major versions, take some baby steps first.  All kinds of wonky things can happen depending on your configuration, server, php versions

    I think I saw an email to support.  As far as if you use ProPack, first of all the newer version of ProPack will most likely not work with the antique version of SLP .  So you can find a version of SLP Core plugin that you need here.

    https://docs.storelocatorplus.com/blog/q-where-can-i-find-an-earlier-version-of-the-core-slp-plugin/

     

    The older add-ons will probably not work  as you go along. Power add-on includes the functionality of Contact Extender, Pages and ProPack.

    There is a lot to think about when switching off an old site and developing a new site. Lance wrote some excellent suggestions in the docs site New channel

    https://docs.storelocatorplus.com/blog/q-we-are-developing-a-new-website-and-want-to-move-the-content-can-i-add-the-plug-in-data-we-already-have-into-the-new-website/

    As far as discount, or trading up.  If it is within a reasonable time frame we will give you a discount via a coupon. If the purchase of the upgrade is within 30 days , equal value…as time goes on the value will mist likely  diminish.  It is then at the discretion of the support team (me) or the developer,  author of the plugin.  Sometimes if he really likes someone, or they send him some cool rum, he is even downright generous.

     

    If you are going to use the Pages and Contact Extender and Import functionality it is definitely a better value to buy Power.

    If you are a web designing, marketing, developer, software guru or have multiple clients we prefer you buy the Premier subscription iaw the EULA and fair business practices that we all abide by.

     

     

     

    in reply to: Is it true I have to pay $500 to keep using this? #45564
    Cici
    Keymaster

    ProPack works fine with SLP v 4.7.7.   The world keeps on a turning .   You do not have to update anything you do not want to , just don’t update anything and you will be fine.   The direction of SLP and having less add-ons to maintain ,  to make them more streamline  was announced more than a half dozen times over the past 18 months.

    https://wp.storelocatorplus.com/2016-store-locator-plus-add-ons/

    https://wp.storelocatorplus.com/the-future-direction-of-store-locator-plus/

    https://wp.storelocatorplus.com/wordpress-store-locator-plus-update-to-version-4-7-4-will-disable-and-deactivate-some-legacy-add-ons/

    https://wp.storelocatorplus.com/updates-for-2017-wordpress-store-locator-plus-plugin-and-add-ons-power-experience-premier/

    https://wp.storelocatorplus.com/small-google-tweak-big-changes-for-some/

     

     

    For updates follow us on Facebook, Twitter or on the news channel on the docs site.

     

    in reply to: Is it true I have to pay $500 to keep using this? #45563
    Cici
    Keymaster

    You dont have to buy anything you do not want to buy.

     

    in reply to: 'Find Locations' button lost #45562
    Cici
    Keymaster

    I need your site url, Do you have customized theme?  Or did you change the Plugin style under Experience/view?

    There isn’t anything that would  make the find locations button disappear that I know of.  If you did not customize the search layout you can erase  the rules in that box (back space )  and it will reset, go back to default. If you do have css make sure you save the CSS file on your local directory or in a folder just in case.  Always make sure you have a back up of your site.

    https://www.storelocatorplus.com/news/backup-your-wordpress-site/

     

     

     

    in reply to: User store additions #45561
    Cici
    Keymaster

    Pro?  We dont have anything called Pro other then the ProPack addon which you aren’t showing in your screen shot and , as far as I know,  last tested ProPack is still working with SLP v 4.7.7

    If you bought plugins years ago then the newer add-ons aren’t usually discounted. You would need to have your order number or at least your user name and request support if that is the case.  If you bought something in the past year a coupon can be generated if you are interested in upgrading

     

    in reply to: Link to map locations #45560
    Cici
    Keymaster

    Kevin.

    Are you in our slack channel?  If you aren’t you should be maybe you can reach out to him , sometimes he is available in Slack on a direct channel

    in reply to: Link to map locations #45559
    Cici
    Keymaster

    Ahhhh ,,,Yeah that is definitely above my pay grade…..Lance to the rescue please….

     

    in reply to: Change Appearance Of Search Fields and Results #45558
    Cici
    Keymaster

    Ok, Gotcha, You are using a Gallery style so that has a lot of the one stop shopping as far as CSS goes.

    The older Plugin styles, if you had  them on your site before and some CSS saved , they are still available to you.

    If you can provide the site url where you are using the new features and specifics…Lance is making a new gallery style for my test site  and he is interested in adding more Gallery styles for Premier customers.  So I will tag him on this post, maybe he can build you a specific style that will help you out.  So you want the Map square, you do not like how the search form appears on the page….any more specifics that he should look at?  Where the results appear etc?

     

    in reply to: Change Appearance Of Search Fields and Results #45553
    Cici
    Keymaster

    You need to use CSS if you need to overwrite the plugin style and how  it works with your theme. Where the search form appears on your site etc.  If you are customizing a theme , I assume you are familiar with  css and html . If not there are a few tutorials on the SLP youtube channel

    As far as the map height etc.  You cannot change the height %. you can change the  height px. I just tried it on my site and it works the way it is supposed to.

    I have a task in for Lance regarding the categories ,br. comma separator. He is currently working on coding in  MYSLP so cannot break atm.

    Make sure you have updated the versions, there was a patch to Premier and Lance did a quikc fix for me on another item so Premier will be 4.7.8

    Your screen shot does not provide me with any info. I do not know what theme you are using nor what you have customized thus far.

     

     

     

     

     

    in reply to: Link to map locations #45541
    Cici
    Keymaster

    Would you be referring to the results interaction?

    https://docs.storelocatorplus.com/blog/results-interaction/

     

    Does that help you any?

    in reply to: Hide categories , change map #45539
    Cici
    Keymaster

    Please provide the posting guidelines info required to answer you properly, a screenshot of your plugin environment is useful

    The first question I do not understand. Are you trying various plugin styles to select the type map you want  or using  JSON commands under Experience/Map/Appearance /Layout

    Assuming you have The latest Experience Add on activated 

    As far as

    2) hiding categories on some pages and showing them on another. This is not part of the regular functionality, I can ask Lance about that

    https://docs.storelocatorplus.com/blog/layout-shortcode-cheat-sheet/

     

    I have pages that limnits which categories will show but none that will hide all

    For example I have a page

    [SLPLUS only_with_category="entertainment"]

     

    By default “Show Categories On Search” will show ALL categories that you have created for your locations whether or not there are any locations assigned to that category.  This can be changed with the “Hide Empty Categories’ option but is only viable if the Enable (SEO )Pages  is active.     The reason for the change in behavior with Pages is because Power with categories and pages  use the built-in WordPress category manager.    If this box is checked off, telling the plugin to hide empty categories, the WordPress category manager will filter out any locations in the database that are in draft mode.   By default all locations in the database are set to draft mode, UNLESS Pages is activated and a page has been published for the location.

    Since it uses the built-in WordPress drop down categories builder (wp_dropdown_categories).  It uses the ‘stores’ taxonomy, which is the same taxonomy the Store Pages add-on pack uses.      The hide_empty and show_option_are all flags that can be tweaked with other options available on the admin interface.

    In the mean time I will ask the developer.

     

    in reply to: Change Appearance Of Search Fields and Results #45537
    Cici
    Keymaster

    Also to answer your question, yes your theme could be dictating how the map appears. If you are working on a staging site or dev site you can try changing your theme to an out of the box WordPress theme.   Yes there is a way around it if you know CSS and can write the rule to apply. If you aren’t sure where to look, there is documentation and a tutorial video on the SLP YouTube channel.

    As far as the phone in results etc. , any results lines can be moved around . Under Experience/Results/Appearance/Results Layout. Just copy and past the phone span class to be where you want it.  Ditto applies with the search layout and the map info bubble layout. The info is in docs site. Here are the posts you should take a look at.

    https://docs.storelocatorplus.com/blog/results-layout-shortcodes-and-attributes/

    https://docs.storelocatorplus.com/blog/appearance-layouts/

    https://docs.storelocatorplus.com/blog/layout-shortcode-cheat-sheet/

    As far as the legends, I was not having an issue with the icon and the text right after it, my issue was that the category separator in the  icon legend box was squished together but that could’ve been because I was fooling around with my settings trying to answer your questions.   Have you gone under  the Tab for Categories in the UI and under results, check off  show icon array, and under view check off text under legend.

    If you wouldn’t mind in the future, could you perhaps separate unlike topics so that if there is a question that is specific that I cannot answer I can provide Lance the actual link to the topic.

    (The question about Legends would be best be on a separate post.)

     

     

     

     

    in reply to: 'Find Locations' button lost #45536
    Cici
    Keymaster

    Enhanced search version does not work with SLP 4.7.2 That is a Legacy add-on. I went to the site on your screenshot and could not see where you have StoreLocator Plus anywhere

    Info about Legacy

    https://docs.storelocatorplus.com/blog/store-locator-plus-featured-add-ons-versus-legacy-add-ons/

     

    https://docs.storelocatorplus.com/blog/downgrading-store-locator-plus/

     

     

    in reply to: Change Appearance Of Search Fields and Results #45535
    Cici
    Keymaster

    Just so you know, Premier has been updated to 4.7.7.  With Premier there are quite a few special Gallery styles that might be what you are looking for in a responsive design.  yes your theme can have an effect on your map and sizing. In that case, if you cannot find the right style under Experience/view, you can add some CSS in the locator layout.

    As far as the legend icon, there is a category separator but it appears to be messed up, I have been trying to get it right on my test site, that will have to be bumped up to Lance, I have a call in to him

    As far as the Map size. Try a responsive design. Are you saying that when you change its appearance under Experience/Map it isnt having an effect?

     

     

     

    Cici
    Keymaster

    Did you get the sample file I sent?

     

    Do not put quotes in the header row, not single not commas, nor apostrophes, nor any characters other then what is specified in the documentation and the sample files I sent you.  According to your email you are not using a standard spreadsheet to create a file that will then be downloaded or saved as a csv file. Perhaps that is why when I imported the file you sent into a simple google sheet, it put the additional categories in a separate cell and a separate column. If that is the case, I do not know how else to help you with that issue. I am not familiar with your  Filemaker Pro and Python tools.

    Also the file you sent had a repeated row at the end with the Data field HEADER row (with single quotes) so when you save that to a csv file format you will introduce a new issue.  I have tested out imports with multiple categories assigned for one location, just separating the text in that cell, it imports fine.  I sent another email to  the Andrew email. i.e. about changing contacts.

    Let us know via reply email about that.

     

     

    in reply to: TAGS still displaying #45507
    Cici
    Keymaster

    The screenshot you have provided does not provide the info I need to assist you.  Please follow the Posting guidelines

    https://wp.storelocatorplus.com/forums/topic/read-this-before-posting/

     

    1) provide a screenshot of your Plugin environment and 2) your site url…

    I have no idea for instance if you have a new install, and just tried exporting old data into a new site or if you have old add-ons of ProPack that you are using with new version of SLP etc.

    You may want to use the Janitor to see where the info is pulling from

     

     

Viewing 25 posts - 1,751 through 1,775 (of 2,679 total)