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Could you provide your Plugin environment ? The Plugin environment tells us what versions , etc. A screenshot is best.
You have multiple issues as you are probably aware. The sensor not required indicates there is a theme or a plugin that is old and never updated. That has not been an issue for years with Google Maps so a plugin or your theme is using very outdated Google APIs
Check out the troubleshooting guide
You were on the right track , but as you mentioned turning off plugins didn’t help because the issue is in your theme your hometown theme has a Google MAP API included. They also have in the script an Ajaxform fatal error
If you look at that failure using the browser tools you see the syntax error: “Uncaught TypeError: $(…).ajaxForm is not a function!”
The map not showing is an issue because of the above failures it never “get” s to SLP
More info in troubleshooting
“The Store Locator Plus map is a very visible indicator that something is wrong with the JavaScript on your site. It is often the first thing you will notice. Often the problem is not with the Store Locator Plus code. Since the SLP plugin cannot control if its JavaScript is run first or last there is a high likelihood that some other broken JavaScript runs before it. When that happens and there is a fatal error in the other code ALL the scripts stop running on the page, including the SLP JavaScript. That means the SLP script won’t talk to Google and that means Google won’t get the request to load the map tiles.”
If your theme author does not fix their issues, I would try another theme. Make sure to have a staging site or dev site so that you do not lose everything, and make sure you are using a back-up tool, we suggest jetPack.
If you need total support revamping the site you can contact us and we will put you in touch with the Cybersprocket team.
Thank you for reporting the issue to us Patricia.
Thx Ben
Download your Experience add-on. We may need to take a look at your theme to see if it is overriding the plugin style css rules.
Did You know that as a Premier subscriber you can post in the Premier forums?
if after enabling the Experience add-on that allows you to add some css rules , or if you do not see the Plugin Style you need under the Settings/view the developer may be able to add a plugin style that works with your theme.
Please provide your plugin environment., you can try other Plugin styles but without the information regarding versions and your site url I cannot help you. See documentation about map styles.
see docs about layouts
The developer is in communication with you via email. I wanted to post the information here in case anyone else is having issues.
there was an issue with the compression zip file
The patch yo Power has been made and that should no longer be an issue. The other issue was you needed to update SLP to the current version 4.8. or higher.
your other issue was not being able to delete your Legacy Tagalong Directory. tagalong needs to be deleted since Power replaces that functionality. That is most likely an issue with your directory permissions.
He will continue to work with you through our support channels.
Hello ALL,
try it now, the developer fixed the compression file while at the rest area.
i was lucky to catch him while he wasn’t driving . He was working while on his mini holiday and the internet service stopped in the middle of some updates thus causing this error.thanks to you guys, I decided to delete and re-install Power since i could not recreates the issue. this gave us some useful clues as to when this may have happened since there was no issue before.
P.S. The next release of SLP and Power will be 4.9 to be published some time in the next few days. He will let us know via changelog if this effects anyone using the new WP 4.9.
Thanks again for your patience and sorry for the inconveninece
The developer is travelling today. He will be patching the Power add-on on his return.,
Thank you for notifying us I have identified the issue and notified the Developer, he is travelling today and will look into this tonite or tomorrow as soon as he can access his developer tools and computer.
Where are you seeing that error message?
I will ask the developer to look at the filter by State. I believe that was always the case since the filters have two entries, it all depends on what you are using the filters for in the back end.
You did not list the Experience add-on as part of your Plugin environment.
What is not importing under your csv file? Are you updating existing locations? Are you adding header rows? Please view the documentation about imports since settings may have changed since you used proPack,
https://docs.storelocatorplus.com/blog/csv-import-file-header/
https://docs.storelocatorplus.com/blog/troubleshooting-large-scale-exports/
https://docs.storelocatorplus.com/blog/csv-import-duplicates-handling/
https://docs.storelocatorplus.com/blog/example-csv-import-files/
Awesome! Hey, if you have a moment could you leave a quick review , even just a few words ? I will email you the link.
I would look at the difference in formatting, if as you said many loaded and some didn’t. If that is the difference then a space could throw it off but it shouldn’t unless you hit a hard enter when creating the spreadsheet. Nothing should “move” address 2 into the address 1 column , so that indicates that perhaps there was a configuration issue in your original spreadsheet.
The only other information I can offer, if you were merely updating and followed the Duplicate import handling instructions, did you double check to see that the store ID was correct?
Oh, Well the refund was to Patricia Stoll, that is who paid for the Power add-on. I cc’ed you, or at least the email account associated with this account, on my reply to Dewey in email.
In the emails ( a few emails to see how things were going) sent to Dewey ( I thought he was the technical person) stated that whomever was the tech poc could also request access to Slack. when you originally posted in this forum I did not make the connection between the two of you. That is why we always ask for Plugin information in our posting guidelines. It can be very confusing when we have multi parties asking about same account/site. This happens on a regular basis. It is good that you bought the Premier under the company account. We see developers leave a project after charging their customers and then the customer lodges a complaint to us when they do not receive updates. Often we have no knowledge of the company the purchase was made for as developers keep it private and do not always share such information. We of course can only credit or create an account for the owner of the add-ons.
Hi Christian. We did issue the refund for the power add-on. Per Dewey’s request the refund was issued under the account it was purchased under. Please email via Contact us so we can get everyone on the same page. The Experience add-on needs to be downloaded from your account and added to your Plugins. Please refer to the Upgrading account and add-ons in documentation
You must have the Experience add-on activated to see the hide checkbox as shown in my screenshot. We do not auto add them in your plugins because not everyone wants both Power and experience , they are available for you to add to your site. All of my answers to you in this forum assumed you had the Experience add-on. The Experience add-on will deactivate any Enhanced legacy add-ons. The match to what add-ons are replaced can be seen here in documentation
We aren’t suggesting that you cant work on a live site, we are suggesting that before deploying any major changes, such as adding new plugins, that you have a back-up. We ask everyone to make sure they have back-ups of their site in the event their is a conflict with our plugins and your site configuration. I will send Dewey an email asking him to coordinate with you about the refund and I will cc you on the email if I have your contact info.
Your time is valuable, we understand totally, but if you could have provided your plugin environment in the first post, I would have been able to tell you that you were missing the Experience add-on which is needed. The developer looked at your site using the Browser developer tools and informed me that you did not have the Experience add-on. He stopped working on a project to take a look at your site. We want you to have all the tools available to you.
So you have the POWER addon correct? Assume you do since you are importing.
If only some of the locations are messed up then there is something awry with your file.
If you deleted all the locations and they no longer have an id then if you import fresh without the id column. my import worked correctly so something in those rows that did not update correctly is askew on your file is my guess. If you are still having problems after reviewing the docs, under imports you can send your file to the contact us.
You do have the Experience add-on Activated correct??
Could you provide your Plugin environment, what versions and add-ons are you using?
Also, just to make sure, your WP admin is English correct?
I just want to make sure first that you are using current versions of SLP and Power. Could you provide that info as well. (see posting guidelines)
As far as the screenshots with the spreadsheet, I see you have a column with header id…Are you updating an existing location , store that is already in your database and that has been assigned an sl_id? ? In other words, was that store id exported from your current locations and did you check it against the store id column in your locations admin panel, it has to be an exact match. using the duplicate handling feature
Hi Boyd,
Versions of the SLP, WP, Power add-ons?
Are you using the CSV format as shown here in our documentation? Field names
Can you show an example or snippet of the file you are importing?
Are you looking at back end and seeing a location does not have both address lines or are you saying the results on the front end?
(see attached, I just imported the csv file adding a second address, I then checked back end locations it was there, I just checked front end under results and it was also there, my test : Positive results, worked as expected)
I did not change my results layout so I should change the results layout to put address 2 on separate line but other then that it shows up correctly, imported correctly anon both back and front end
Do you have address 2 checked off under screen options?
(see screenshot)
If you include the site url that the results page returns I can look at it there as well.
Plus Lance is much more knowledgeable about all things in coding, WP and non -wordpress, software development, etc. he can talk the tech jargon part that is beyond my knowledge base. Again thanks for providing the snippet and feedback.
Kudos on your site btw. Its looking pretty awesome!
Oh, Ok, I misunderstood you. Thanks for the feedback. The docs site has become pretty large, might be time to delete or hide some old [osts that are not applicable. If you would like to join the Slack channel where the developer is available when he is not in coding , send an email to contact us. You will see the latest beta releases and things he is working on.
We are a little concerned that you mention working on a live site? Are you not using a daily back up of site?
You can purchase a $20/month web host like WP Engine that does automatic staging sites.
If you have more than just a blog site, we always recommend utilizing the plans available. Backing up your site. It is crucial especially with all the updates with WP and plugins. See the authors advice on the options here.
https://www.storelocatorplus.com/news/wordpress-site-backup/
That would require you to have extensive knowledge of Javascript and write your own WP plugin to load up that new JS module to send the SLP query data to Google in the right format. It is not something included in SLP.
Are you working in a dev site btw?
Under settings/search/ appearance. Check off hide radius selections