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Viewing 25 posts - 1,451 through 1,475 (of 2,688 total)
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  • in reply to: Geolocation Issue #54998
    Cici
    Keymaster

    If after reading the documentation you are still having issues send an email with all the pertinent information including your site url, page where you are using the SLP plugin , also versions of  your plugin and add-on ,  php, etc. (As mentioned in the posting guidelines we really work best when we can see your plugin environment and your domain. )

    I am beginning to lose site of what you are trying to accomplish on your site.  I cannot look at your settings to guide you   since you have not shared your site url.

    in reply to: Geolocation Issue #54997
    Cici
    Keymaster

    If you have the search by zip and the drop down to select country ,   the SLP discrete search by country provides overrides to the the Google “search everywhere” .  Your settings under search determines  this.   It doesn’t matter which country domain is set.

    Perhaps this explanation under documentation is clearer .

    https://docs.storelocatorplus.com/blog/store-locator-plus-discrete-searches/

    and

     

    https://docs.storelocatorplus.com/blog/search-panel-settings/

     

     

    in reply to: Map Not Showing #54990
    Cici
    Keymaster

    I see that you have resolved your map issue. I will close post. Thanks for using the forums

    in reply to: Geolocation Issue #54989
    Cici
    Keymaster

    Do you have the Search settings to search address nearest as :Worldwide”,   the default search, letting Google make the best guess which address the user wants? . Current Map will find the best matching address nearest the current area shown on the map.  There is no zip code 3074 in the US. If you want Country Influences Guesses, that is part of Premier.

     

    When checked , the selected Map Domain to influence how Google guesses what the user meant when entering a search address.

    It sounds like you are trying to use the country drop down but then override it with zip code. (is that what you are looking for?) That is not how it works. If you want to use country dropdown and zip code they must match up.

    Please refer to the documentation to see how all these settings interact with each other.

     

     

    in reply to: SLP Search url control #54962
    Cici
    Keymaster

    What theme are you using?  WP themes allow Widgets to be used anywhere , usually a sidebar but also a footer etc.

    https://codex.wordpress.org/Widgetizing_Themes

    in reply to: Distance by Highway #54960
    Cici
    Keymaster

    That is beyond the scope of the plug-in since we do not have GPS built into the software, per se. It is dependent on the browser or device (i.e. mobile phone) using location sensor which is not part of the base plug-in.  Location sensor, i.e , GPS is based on the device being used to do the search .  That is how Google does it as well. Location sensor helps users find closest to them using  GPS is a basic Google algorithm. SLP is not using GPS to calculate distance, it uses radius.

     

    Please provide your plug-in environment when posting in the forums so we can see what versions, what add-ons etc.

    See the Location Sensor article written by the developer for information

    https://www.storelocatorplus.com/location-sensor-can-help-visitors-find-store/

     

    • This reply was modified 7 years, 6 months ago by Cici.
    in reply to: Geolocation Issue #54949
    Cici
    Keymaster

    Since you did not provide the site url page you are having issues with, then please check the  radius behavior settings.  Do you have locations all over the world or just one country?  If you have locations a thousand miles apart have you set your radius to a large enough settings under Results settings?  What does your drop down radius show? It will show results x amount of miles from your Center map at. So If your center map is US and your radius behavior or the dropdown for miles radius is 50, the results that will come back will be 50 miles from the center map

    You should set the Search behavior settings as well. The information as to what each setting does is on the sidebar in your SLP admin..Next to Search behavior for instance “.Should the address input be disabled when city, state, or country selectors are used? Allow means address and city/state/zip selectors are both left active at all times. disable means users can interact with either the city/state/zip OR the address but not both at same time.

    Because Google doesn’t necessarily know which country certain zip codes are (for instance 3004 is used as a zip /postal code in multiple countries in the world) the SLP  pre-fills the country in text  with whichever country is selected in the drop down, user can then type in the zip code. You can use the CSS Layout to change the order of the search form if it will help direct your customer

    I have tested this on my site. I have locations in many countries on my test site and the search and results come back with correct country when Search behavior selector and radius is used correctly.

     

     

    As a side note: You may also opt to use the SLP Widget for users to navigate to your specific locations by Province, city, etc.  but that does not sound like something you would want.

     

     

    • This reply was modified 7 years, 6 months ago by Cici.
    in reply to: Geolocation Issue #54946
    Cici
    Keymaster

    Could you provide us with more information (See the guidelines for posting in forums )  We need your versions etc.  Also do you have a Google MAP API, is your site https etc?  The site url helps.  Google Maps API made some recent changes requiring everyone to now have a MAP API.

     

    in reply to: Adding a class to "location_name" #54945
    Cici
    Keymaster

    Hi Jay, what exactly are you trying to do?  If you are trying to add something to the results layout, that will effect  what is displayed on the  front end. Or are you looking for info regarding   extended data manager 

    You shouldn’t be editing the code itself .  You should use CSS, see docs.

    P.S. When posting in forums could you provide the information  requested in Looking for technical support. 

     

     

    in reply to: Make Radius field & miles go away in customer view #54941
    Cici
    Keymaster

    @ Christian

    Were you able to obtain the settings you needed?  Was there a Plugin Style that worked better for you?

    in reply to: "Total" from Results export CSV #54940
    Cici
    Keymaster

    the numbers are based on total results displayed to a user.   It is not location interactions.

    in reply to: Issue with SLP and language file #54939
    Cici
    Keymaster

    Would you consider signing up for the WP translate.org team ? Sounds like they could use the help.

     

    https://docs.storelocatorplus.com/blog/translating-store-locator-plus/

    in reply to: Transfer SLP license to another account #54937
    Cici
    Keymaster

    P.S. We have not used keys for licenses for quite some time but in any case they are not transferable.  one business site/one domain with the exception of the Premier plans.   See the EULA. The one product that does require an authentication  key is the Premier subscription.

     

     

    in reply to: Transfer SLP license to another account #54936
    Cici
    Keymaster

    SLP does not auto update. If you do not update  SLP beyond version 4.7  nor updated WP beyond version 4.8 then  Pro Pack should still work.   ProPack will not work with SLP version 4.8.  I am not sure how else to answer the question.

    The documentation in Troubleshooting here, and developers news blogs explains it better perhaps.

    The phase out of support for the legacy add-ons was announced over a 2 year period.

    There are no more updates to ProPack available , ProPack is no longer maintained nor being worked on by the developer,  we do not offer free “Upgrades” to Power add-on , they are not the same product.  If a customer had made a recent purchase of a legacy add-on that is replaced by Power we would take that into consideration. ProPack has not been sold for quite some time so at this date there are no discounts being offered to purchase the new power add-on.

    • This reply was modified 7 years, 6 months ago by Cici.
    in reply to: Issue with SLP and language file #54921
    Cici
    Keymaster

    https://translate.wordpress.org/locale/nl/default/wp-plugins/store-locator-le

     

    unfortunately I do not read or speak Dutch so I really cant help you. If you are translating an add-on then the developer would load the translation file you send him into the next release of the add-on. Because we are now part of the WP core translation we do not load .po files into the base core plugin.

    Apologies if i do not understand your specific question

    • This reply was modified 7 years, 6 months ago by Cici.
    in reply to: Issue with SLP and language file #54920
    Cici
    Keymaster

    The core plugin is part of the WP translation team and we do not handle translations.  Please follow up with them.

    https://translate.wordpress.org/projects/wp-plugins/store-locator-le

    in reply to: Transfer SLP license to another account #54919
    Cici
    Keymaster

    I see an old add-on you bought almost 3 years ago. It wont work with the newer SLP versions as of version 4.8.  so I am not sure if that is what you are asking about. You can give them access to your  SLP account  if you want but it probably wont help them going forward if they are looking to use the import feature. It would be best for them to start with a clean install of whichever add-ons they need under their own name.

    in reply to: Transfer SLP license to another account #54917
    Cici
    Keymaster

    SLP is a free WordPress plugin that is downloaded for free from the WPSLP directory.  I do not understand what “license” your person is asking about.

    https://wordpress.org/plugins/store-locator-le/

     

    in reply to: "Total" from Results export CSV #54913
    Cici
    Keymaster

    Do you have locations with categories?  Under Categories settings you will see the count for how many locations are in certain categories.  I cannot tell by that screenshot, is that from the import message or something else?  It does not have anything to do with the vicinity or radius or distance.

     

    When you post questions or request info   could you provide the information requested for posting as noted in the support guidelines

    in reply to: Make old SLP close to new SLP? #54909
    Cici
    Keymaster

    Ok,  I will let support team know the two of you are working together. Also, just so you guys know. Whomever the uber tech person is, they might want to request (through support ) that person to be added to the #talkaboutSLP Slack channel. That is where Lance, the developer of SLP and MYSLP ,resides. He often can answer any of the more technical questions when he is on the channel , time permitting.  He often will add the beta zip iles before they are released to be used on staging sites, which speeds up the testing process.

     

    Just a thought.

     

     

     

    in reply to: Make Radius field & miles go away in customer view #54907
    Cici
    Keymaster

    You are inquiring about the results correct?

    under Settings/Results there is a checkbox to Hide distance.

    Under the settings/Results Layout you can delete the lines you do not want to appear .

    You will also see a documentation icon in the admin panel , most of the checkbox options will show a more info on the right side as you hover over the area. often there are links to the docs page there.

    Additional info on the styles here

    You may want to experiment under the VIEW settings, there are many styles that can be utilized. One may suit your needs to a tee, others may need to be tweaked with CSS.

    If you would like a special style for results , if it does not already exist as an option under the View settings, , the developer can look into  creating a specific SLP plugin style  to add under Gallery styles for specific layout requests for Premier customers.

     

     

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    in reply to: Issue with SLP and language file #54893
    Cici
    Keymaster

    You have no add-ons?  Just the core SLP plugin?

    According to the WP Translation files 

    SLP latest version has 84% translations done.  I see a few areas that may be problematic and have notified the developer.

    Could you please view and log into

    WPSLP translation file

     

    As far as the .po and .mo file types ,  if it is an issue with one of the SLP add-ons , the developer will need to look at it.  Are you using Loco Translate latest version?

     

    in reply to: Make old SLP close to new SLP? #54892
    Cici
    Keymaster

    Hi christian,

    Unfortunately, as you my have found out on your WP site, many plugins were disabled with the WP auto update 4.8.2. The developer had to patch and release new versions to work with the last two WordPress auto updates which basically made backwards compatibility difficult if not impossible unless you also rolled back old versions of WP, but there was no guarantee.  We never auto update but if you are on WP they do.  It’s the nature of the beast. .  Over the years the core plug-in has been updated to use SMART options and the decision was made to minimize the number of plug-ins.  Check the News about these Updates

    Multi- map was a third party add-on that stopped working and the developer of that add-on stopped upgrading most of the third party add-ons. Multi Map was discontinued and no longer sold since its author abandoned it.

    1) The experience add-on allows for CSS as well as layout variations and settings.  You can achieve  the same results using the shortcodes on a page, such as “only with =”  Please see other  shortcodes and Layout info on Docs site.

    2) The Premier subscription allows you to display buttons and check boxes for categories instead of a drop down, Premier also has a lot of additional features and functionality that does not exist within the separate add-on framework.  If you are also going to purchase Experience add-on and  need the Power  , Premier is the best value.

    3) yes, the Experience add-on allows you to hide radius. 

    The Experience add-on also allows you to tweak the Results layout to eliminate distance on the results.

    I do not see any orders in the system for power, last order  placed by your name or the company was in 2015. If  you do decide to purchase premier, you can forward a copy of your Power purchase to support contact us. If your Power purchase is recent they may be able to provide you a discount to upgrade to Premier.

    in reply to: Possible Bug with editing locations #54885
    Cici
    Keymaster

    @visserj. please start a new post with Your plugin environment , please follow the Looking for support Read this guidelines

    in reply to: Possible Bug with editing locations #54884
    Cici
    Keymaster

    I do not understand your question. Are you referring to translations about adding po file, that was the first person who was referring to the WPSLP ADD-ON…The base plugin is translated by WP translation team…You have not provided enough information.   Could you follow the posting guidelines and provide the version info, plugin environment, site url where you are having issues , specifics etc.

    Glomming on other peoples posts when your configuration is different, could even be different language files…unless you are both dealing with same company and same website, is not useful in a forum environment.  For instance, WP just released another auto update, the person who started the  post was using different WP version and perhaps different SLP version. One was talking about add-ons and Swedish another talking about no add-ons but Dutch and different browser issues.

Viewing 25 posts - 1,451 through 1,475 (of 2,688 total)