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Viewing 25 posts - 1,451 through 1,475 (of 2,679 total)
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  • in reply to: Make Radius field & miles go away in customer view #54941
    Cici
    Keymaster

    @ Christian

    Were you able to obtain the settings you needed?  Was there a Plugin Style that worked better for you?

    in reply to: "Total" from Results export CSV #54940
    Cici
    Keymaster

    the numbers are based on total results displayed to a user.   It is not location interactions.

    in reply to: Issue with SLP and language file #54939
    Cici
    Keymaster

    Would you consider signing up for the WP translate.org team ? Sounds like they could use the help.

     

    https://docs.storelocatorplus.com/blog/translating-store-locator-plus/

    in reply to: Transfer SLP license to another account #54937
    Cici
    Keymaster

    P.S. We have not used keys for licenses for quite some time but in any case they are not transferable.  one business site/one domain with the exception of the Premier plans.   See the EULA. The one product that does require an authentication  key is the Premier subscription.

     

     

    in reply to: Transfer SLP license to another account #54936
    Cici
    Keymaster

    SLP does not auto update. If you do not update  SLP beyond version 4.7  nor updated WP beyond version 4.8 then  Pro Pack should still work.   ProPack will not work with SLP version 4.8.  I am not sure how else to answer the question.

    The documentation in Troubleshooting here, and developers news blogs explains it better perhaps.

    The phase out of support for the legacy add-ons was announced over a 2 year period.

    There are no more updates to ProPack available , ProPack is no longer maintained nor being worked on by the developer,  we do not offer free “Upgrades” to Power add-on , they are not the same product.  If a customer had made a recent purchase of a legacy add-on that is replaced by Power we would take that into consideration. ProPack has not been sold for quite some time so at this date there are no discounts being offered to purchase the new power add-on.

    • This reply was modified 7 years ago by Cici.
    in reply to: Issue with SLP and language file #54921
    Cici
    Keymaster

    https://translate.wordpress.org/locale/nl/default/wp-plugins/store-locator-le

     

    unfortunately I do not read or speak Dutch so I really cant help you. If you are translating an add-on then the developer would load the translation file you send him into the next release of the add-on. Because we are now part of the WP core translation we do not load .po files into the base core plugin.

    Apologies if i do not understand your specific question

    • This reply was modified 7 years ago by Cici.
    in reply to: Issue with SLP and language file #54920
    Cici
    Keymaster

    The core plugin is part of the WP translation team and we do not handle translations.  Please follow up with them.

    https://translate.wordpress.org/projects/wp-plugins/store-locator-le

    in reply to: Transfer SLP license to another account #54919
    Cici
    Keymaster

    I see an old add-on you bought almost 3 years ago. It wont work with the newer SLP versions as of version 4.8.  so I am not sure if that is what you are asking about. You can give them access to your  SLP account  if you want but it probably wont help them going forward if they are looking to use the import feature. It would be best for them to start with a clean install of whichever add-ons they need under their own name.

    in reply to: Transfer SLP license to another account #54917
    Cici
    Keymaster

    SLP is a free WordPress plugin that is downloaded for free from the WPSLP directory.  I do not understand what “license” your person is asking about.

    https://wordpress.org/plugins/store-locator-le/

     

    in reply to: "Total" from Results export CSV #54913
    Cici
    Keymaster

    Do you have locations with categories?  Under Categories settings you will see the count for how many locations are in certain categories.  I cannot tell by that screenshot, is that from the import message or something else?  It does not have anything to do with the vicinity or radius or distance.

     

    When you post questions or request info   could you provide the information requested for posting as noted in the support guidelines

    in reply to: Make old SLP close to new SLP? #54909
    Cici
    Keymaster

    Ok,  I will let support team know the two of you are working together. Also, just so you guys know. Whomever the uber tech person is, they might want to request (through support ) that person to be added to the #talkaboutSLP Slack channel. That is where Lance, the developer of SLP and MYSLP ,resides. He often can answer any of the more technical questions when he is on the channel , time permitting.  He often will add the beta zip iles before they are released to be used on staging sites, which speeds up the testing process.

     

    Just a thought.

     

     

     

    in reply to: Make Radius field & miles go away in customer view #54907
    Cici
    Keymaster

    You are inquiring about the results correct?

    under Settings/Results there is a checkbox to Hide distance.

    Under the settings/Results Layout you can delete the lines you do not want to appear .

    You will also see a documentation icon in the admin panel , most of the checkbox options will show a more info on the right side as you hover over the area. often there are links to the docs page there.

    Additional info on the styles here

    You may want to experiment under the VIEW settings, there are many styles that can be utilized. One may suit your needs to a tee, others may need to be tweaked with CSS.

    If you would like a special style for results , if it does not already exist as an option under the View settings, , the developer can look into  creating a specific SLP plugin style  to add under Gallery styles for specific layout requests for Premier customers.

     

     

    Attachments:
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    in reply to: Issue with SLP and language file #54893
    Cici
    Keymaster

    You have no add-ons?  Just the core SLP plugin?

    According to the WP Translation files 

    SLP latest version has 84% translations done.  I see a few areas that may be problematic and have notified the developer.

    Could you please view and log into

    WPSLP translation file

     

    As far as the .po and .mo file types ,  if it is an issue with one of the SLP add-ons , the developer will need to look at it.  Are you using Loco Translate latest version?

     

    in reply to: Make old SLP close to new SLP? #54892
    Cici
    Keymaster

    Hi christian,

    Unfortunately, as you my have found out on your WP site, many plugins were disabled with the WP auto update 4.8.2. The developer had to patch and release new versions to work with the last two WordPress auto updates which basically made backwards compatibility difficult if not impossible unless you also rolled back old versions of WP, but there was no guarantee.  We never auto update but if you are on WP they do.  It’s the nature of the beast. .  Over the years the core plug-in has been updated to use SMART options and the decision was made to minimize the number of plug-ins.  Check the News about these Updates

    Multi- map was a third party add-on that stopped working and the developer of that add-on stopped upgrading most of the third party add-ons. Multi Map was discontinued and no longer sold since its author abandoned it.

    1) The experience add-on allows for CSS as well as layout variations and settings.  You can achieve  the same results using the shortcodes on a page, such as “only with =”  Please see other  shortcodes and Layout info on Docs site.

    2) The Premier subscription allows you to display buttons and check boxes for categories instead of a drop down, Premier also has a lot of additional features and functionality that does not exist within the separate add-on framework.  If you are also going to purchase Experience add-on and  need the Power  , Premier is the best value.

    3) yes, the Experience add-on allows you to hide radius. 

    The Experience add-on also allows you to tweak the Results layout to eliminate distance on the results.

    I do not see any orders in the system for power, last order  placed by your name or the company was in 2015. If  you do decide to purchase premier, you can forward a copy of your Power purchase to support contact us. If your Power purchase is recent they may be able to provide you a discount to upgrade to Premier.

    in reply to: Possible Bug with editing locations #54885
    Cici
    Keymaster

    @visserj. please start a new post with Your plugin environment , please follow the Looking for support Read this guidelines

    in reply to: Possible Bug with editing locations #54884
    Cici
    Keymaster

    I do not understand your question. Are you referring to translations about adding po file, that was the first person who was referring to the WPSLP ADD-ON…The base plugin is translated by WP translation team…You have not provided enough information.   Could you follow the posting guidelines and provide the version info, plugin environment, site url where you are having issues , specifics etc.

    Glomming on other peoples posts when your configuration is different, could even be different language files…unless you are both dealing with same company and same website, is not useful in a forum environment.  For instance, WP just released another auto update, the person who started the  post was using different WP version and perhaps different SLP version. One was talking about add-ons and Swedish another talking about no add-ons but Dutch and different browser issues.

    in reply to: Unwanted code populating in Social Media Fields #54877
    Cici
    Keymaster

    Hello John,

     

    I am touching base with you to find out if you received an answer from Debaat.  If not, could you send an email to support so we can pass on the info directly to him via email?  Please reference that you are a premier customer so that I can get the SLP developer involved. He might be able to assist you with finding a work around if SME is not working correctly.

     

     

     

    in reply to: Map is scrolling out of view on mobile – how to fix? #54875
    Cici
    Keymaster

    Please provide the information requested in the Support posting guidelines.  

    Without additional information such as versions of the plug-in, any add-ons , your version of WP and your site url we may not be able to provide you with accurate information.  You may want to peruse our Plug-in style and views documentation as well to see if your answer is in the docs site.  Some views work better with responsive themes then others. Additional Map styling Info in the docs site

    in reply to: Results not loaded #54858
    Cici
    Keymaster

    Did you resolve your Issue? I do not see a url to check your site for errors. Did you check the WP page the shortcode is on to make sure it is in correct format?

    in reply to: How to access Pages feature? #54850
    Cici
    Keymaster

    Yes you should have access to the Store Pages activation  with Power. Check versions to ensure you have latest enabled, the Contact extender is also part of the power add-on so you can add the contact information.  You will need to create your store pages  if you need to modify to your own  TEMPLATE see  the Pages default template

    Refer to the documentation site for info on using an enabling SEO Pages. The site is being updated so some of the images may be outdated but it will give you a starting point.

    https://docs.storelocatorplus.com/blog/seo-pages/

     

    I am speaking with the developer now about whether or not Power add-on is being updated to 4.8.7 I do know the WP auto update changed some DB and tables which is why he had to patch the SLP base and Power Plugins. I thought that was done with power 4.8.6 but I will double check

     

     

    in reply to: Importing #54845
    Cici
    Keymaster

    As noted in the support ticket to Lance, Your Google API is either not correct or has referrer restrictions.

    Make sure you are using a Google JavaScript API key and it is unrestricted.

    This is likely why your imports didn’t work , the geocoding step was slowing it down.

    in reply to: Results not loaded #54840
    Cici
    Keymaster

    Please provide the information needed to assist you, please refer to the Looking for tech support article.

    https://wp.storelocatorplus.com/forums/topic/looking-for-technical-support-from-the-slp-team-in-the-forum/

    Without seeing what add-ons, versions, or  site url to look at I cannot venture to guess what is going on with your site. Did you move your site? Are you on a shared server?

    Has anyone inadvertently made changes on the page the shortcode is on?  If a shortcode shows up it is usually a formatting issue…Did someone copy and past the shortcode?

    If you look at documentation site you might find an answer if you do not want to provide your information in the fourms

    https://docs.storelocatorplus.com/blog/curly-quotes-in-wordpress-shortcodes/

     

     

     

    in reply to: Nofollow links #54839
    Cici
    Keymaster

    Could you provide more info?  Are you asking if , when entered in the locations data field , a  websites url would appear but would not redirect to a website if  a visitor clicked on it? In other words, do you want a website link to show on the location under results as plain text?

     

    in reply to: Importing #54836
    Cici
    Keymaster

     

    Your csv headers appear to be out of order.  The screen shot you show has store, then an unnamed column, is that contacts??  Each column needs to have a data header field…,..Also you have a special character in th4e screen shot, in the phone number you added a plus sign,

    turn on the Locator  import messages when importing and it will show you which headers will load.   It is difficult to troubleshoot your csv file since it is a screenshot of an excel or google sheet, those were the things I noticed, not having a header for what appears to be your contacts field (?)

    Example of data field headers in documentation here

    https://docs.storelocatorplus.com/blog/example-csv-import-files/

    and here

    https://docs.storelocatorplus.com/blog/csv-import-file-header/

    If you do not have existing stores in new site do not use the sl_id shown in the example files in documentation.

    sl_id column as those are unique identifiers.

    Please , in any replies or posts, follow the posting guidelines when posting in the forums, need versions and which plugins you of SLP you are using. I assume you have the Power add-on but no idea if you have current version

     

    in reply to: Store Pages #54834
    Cici
    Keymaster

    We need your Plugin environment information , (see posting guidelines for what we need here ), i.e. versions and site url.

     

    https://wp.storelocatorplus.com/forums/topic/looking-for-technical-support-from-the-slp-team-in-the-forum/

Viewing 25 posts - 1,451 through 1,475 (of 2,679 total)