- August 28, 2017 at 1:16 PM #46853
Hi, I’ve recently encountered a problem with the SLP plugin. My map no longer shows the map or the pins. Here’s the page that is supposed to show the information
I’ve generated a new Google map API key and inserted that into the settings and am still not seeing what is causing the issue. I’ve deactivated a few of the plugins in an attempt to see if it was a plugin conflict – and was not able to resolve this problem.
Can you provide some trouble shooting tips in going about finding the issue?
Thank you for your assistance.August 28, 2017 at 4:05 PM #46855
To assist you we would need the information regarding your Plugin environment as stated in the Posting guidelines.
For instance do you have any add-ons?
It appears that the problem maybe with your theme and which SLP Gallery style you chose, or didn’t choose. Error failure being shown here.
There is a troubleshooting guide in our documentation. See the info under Grey Map or Map not loadingAugust 28, 2017 at 4:08 PM #46856
P.S. You only need a Google API if your site starting using maps after June 2016 or if you changed domainsSeptember 8, 2017 at 6:25 AM #54513
Please help 🙂
I am hoping someone will be able to help. The map is gray or blank. I believe the API is set correctly. Here is the page the SLP Plugin appears on: http://stephenhealthinc.com/?page_id=56
Here is the plugin Enviro.:
Store Locator Plus:4.8.3
This Info Cached:1504192613
WordPress General Limit:40M
WordPress Admin Limit:256M
PHP Peak RAM:8 MB
PHP Post Max Size:33M
The problem happened when WordPress was upgraded from 3.6.1 to 4.8.1 and the Plugin upgraded there after to reflect that upgrade. It worked perfectly for years and now isn’t.
Any help would be greatly appreciated.
Thank you to those who take their time to debug this stuff for free.September 8, 2017 at 11:13 AM #54514
Jumping multiple versions if never recommended. Try using the WP debugger (see docs) to try and isolate the problems.
You would not need to obtain a new Google API key unless you have changed the domain IP address
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