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Thanks for your patience and loyalty. We appreciate customers who identify issues and who are avid supporters of the plugin. I hope this request isn’t premature but if you would like to leave a five star review about the support in WPSLP , I would appreciate it. (Im hoping to keep my job in 2018, that means letting others know we are responsive)
🙂
are using bulk delete or the trash icon? There is an issue with the trash icon that is being patched, but the bulk delete should work….unless you have too many locations on your back end screen display and your server cant handle it
@jaap, Did you have a chance to update? Are you all set?
Sorry it took so long. Lance thought he had published to production but somehow it didn’t get published. thanks for your patience
Please update POWER to 4.9.1
The last WP update had security patches and anything at all in any other plugins that have javascript errors, or in your theme will stop everything in its tracks. If you have “display locations on your SLP page at a high number and then try to do a bulk delete the WP site can never catch up with drawing the page and it will stop both export and delete. So we really need more information specific to your site.
Anything that breaks javascripts will cause SLP to fail. Your cachescripts is showing as failing. Yo and stopping the load. The reason you see SLP map and search work sometimes and not others is because there is no order as to when plugins run , if they run first second or last….if you have a plugin that has broken javascript and that fires off the GET function before SLP, then no map etc because your site broke before it could load SLP.
You will need to Debug. if you need the delveloper to log into your site and troubleshoot and/or fix that is under a paid support option . If it is a complex issue that requires more , please refer your request to Cybersprocket. unfortunately, there is nothing we can do without admin credentials.
https://docs.storelocatorplus.com/blog/debugging-with-debug-log/
@ Joe.
I hope you found our help useful. The developer stopped his customization project to answer but it was Suzanne’s site who was over query limit and who had added onto your post , good example of why we ask people to start a new topic 🙂
Sorry about that.!
I am glad you were able to find the error was another plugin and we are very happy that you use SLP extensively to promote your business. If you have a minute to write a review that would be appreciated. If you feel as though we were not responsive or too slow in responding and do not warrant five stars, please send an email to contact us and the boss will get right on it. (and I will get coal in my stocking for sure. )
Power version 4.9.1 (changelog)should have resolved this, it was published a couple of days ago but was not showing up under Published production downloads. Please let us know if 4.9.1 resolved your issue
1.It is communicated when you update SLP to a newer SLP version , you see a message and it tells you that your Enhanced search has been disabled and is not compatible. I do not recall the exact message as it was retired quite a while ago. (SLP version 4.7.4) The post was in January 2017. All individual legacy add-ons have been phased out over the past 2 plus years and they were announced in various posts, twitter, facebook, news feeds and documentation. The Products page and the documentation site explains what replacement you should consider.
2. URL to select category is not part of any add-on currently. That would require customization. If you are interested please select customization. (NOTE: You will see on that page that any customization requires the purchase of the Premier subscription before the customization would start, )
I need more information.
Please provide your Plugin Environment, see posting guidelines. It could be a setting in your WP site, t or a number of things.
Are you trying to delete all or are you going through and checking off individual lines and then using bulk actions?
How many locations are you showing at one time being displayed on your WPSLP locations Page? see documentation on how this can be impacted by server capacity. etc.
Could you send the file you are attempting to import to Contact us? How many locations are you attempting to import? What is your page setting in your WP SLP admin panel? Are you seeing partial importing or error messages?
There is a new Power undergoing testing right now, if you have a staging or dev site you can download the pre release to see if that works for you. Do you have a back-up of your site if you need to downgrade to earlier version in the short term?
ALso PHP version, click on SLP/INFO/Plugin environment. We cannot help you without this information. You do not need to look at the media file unless you are troublehsooting and need to view to make sure correct file is in there. if you have not updated or have updated recently we need that info as well in order to assist you in a timely manner
what version of Power and SLP etc are you using, all that info can be found under your INFO TAB PLUGIN ENVIRONMENT
P.S. Sorry for that long post above…You had a Premier subscription and if you had settings utilizing premier features those will not work until you have reactivated your Premier subscription. You may want to look at your credit card payment information. What gave me the clue to look ? The link in the mixed content errors. Your icons are residing in a different directory.
Mixed Content: The page at ‘https://www.macduggal.com/store-locator/’ was loaded over HTTPS, but requested an insecure image ‘http://www.macduggal.com/wp-content/plugins/store-locator-le/images/icons/PREMIER.png’. This content should also be served over HTTPS.
Can you show us your plugin environment as mentioned in posting guidelines. Your screen shot is not the SLP plugin environment, it is just the WP admin panel.
It is under the Info tab. It shows us which versions you have plus WP plus PHP plus MYSQL.
What version PHP are you using? That was the number one reason people couldnt get newer versions on their site See changelog under Power add-on
Keep in mind that if you updated OTHER THINGS like WordPress, another plugin, or a theme… those can break Store Locator Plus. Or if you migrated a site over, check to see everything copied over including the libraries. SLP is the most visible thing you’ll see if your JavaScript breaks as the search form stops working. Nobody usually notices a slide-out menu not sliding out but a search for locations is front-and-center. Check your browser’s developer tools and look in the console for error messages. We’ve had several sites update things like their them which was missing a library, such as Lightbox, that breaks JavaScript and stops the locator from running.
As far as your icons. You are getting multiple mixed content warnings on your site:
Mixed Content: The page at ‘https://www.macduggal.com/store-locator/’ was loaded over HTTPS, but requested an insecure image ‘http://www.macduggal.com/wp-content/plugins/store-locator-le/images/icons/PREMIER.png’. This content should also be served over HTTPS.
(index):311 Mixed Content: The page at ‘https://www.macduggal.com/store-locator/’ was loaded over HTTPS, but requested an insecure image ‘http://www.macduggal.com/wp-content/plugins/store-locator-le/images/icons/EXCLUSIVE.png’. This content should also be served over HTTPS.
(index):311 Mixed Content: The page at ‘https://www.macduggal.com/store-locator/’ was loaded over HTTPS, but requested an insecure image ‘http://www.macduggal.com/wp-content/plugins/store-locator-le/images/icons/PAGEANT.png’. This content should also be served over HTTPS.
(index):311 Mixed Content: The page at ‘https://www.macduggal.com/store-locator/’ was loaded over HTTPS, but requested an insecure image ‘http://www.macduggal.com/wp-content/plugins/store-locator-le/images/icons/IEENA.png’. This content should also be served over HTTPS.
(index):1 Mixed Content: The page at ‘https://www.macduggal.com/store-locator/’ was loaded over HTTPS, but requested an insecure image ‘http://www.macduggal.com/wp-content/plugins/store-locator-le/images/icons/bulb_azure.png’. This content should also be served over HTTPS.
Thx Laurence
Inspected your site and CSS. Your theme is using a grid layout and wrapping the results box in that grid. i cant even click on the individual phone number but when I inspect that div line in the result
to see the formatting, the results wrapper is inherited from div inside article. In that wrapper you have no label.
Basically your theme is overwriting how the results are being displayed.
The labels are populated because they appear in the INFO MAP Bubble.
Therefore without knowing the ins and outs of your themes and other plugins I cannot guess as to why you have no email line. I am guessing that you have some CSS that needs to be addressed. You can try choosing a different plugin style , but other then that I cant fix the css on your site and you do not wish to buy the experience add-on to overwrite the rules via the CSS module from Experience , I am back to suggesting you try to address it in your theme CSS or javascript.
that is outside the realms of what the basic free plugin does. We cannot overwrite your theme. SLP is working as it should.
P.S. It is helpful if you follow the Posting Guidelines and create a post title that is specific to an issue you are having. A title of MAJOR PROBLEMS would lead me to believe that your whole site crashed when you installed the plugin or worse. If your title for the topic is not specific enough you chance others glomming onto your post and your request gets buried. We wouldn’t want that.
For instance, if you would like to ask about Displays in Results, a good forum title would be Results settings. Please review the documentation, you can search by keyword. We cannot guess how everyone might search but we add as many tags as possible. most questions are answered there. If there is a search term you do not see that you would find useful please let us know
You need to add what you want it to display. Go to Settings/results/labels….under phone in the box type phone, under fax in the box type fax…We leave them blank so people who want to show something different, like the word telephone in stead of phone can do so…
See the documentation, about results settings scroll down halfway down the page and see under RESULTS LABELS
All of your add-ons are outdated. Please see versions. You added onto a post from September and there have been multiple WP and SLP version updates since then.
Please always start a new topic. Your site is unique and you most likely have different versions, themes, and settings then the person’s post that you glommed onto. Please read Posting guidelines.
Please provide the information required to assist you. I.e plugin environment, Version of PHP, WP, SQL, add-ons, SLP, your site info. A screenshot of your plugin environment would help. , There have been recent version updates . See Posting guidelines
Your initial post said PRO, not Power, thus the answer about legacy
Is this your site url that has thSLP on ?
“https://toegrips.com/retailers/”
I just typed in zip code 51250 within 500 miles for radius because I have no idea where your locations are and I see a return of more then a half dozen sites and showed the map with all the map markers…so could you tell us what isn’t working from your perspective?
If you are seeing it sometimes and not others have you checked to make sure you are not over your query limit on those occasions? If you are on a shared server, the number of queries allowed counts for all searches, geocoding etc.
You do have these errors under your console:
Uncaught SyntaxError: Invalid or unexpected token
(index):1 Uncaught SyntaxError: Unexpected identifier
at 764b8718a8c3fa3e9d8cb8869404ffc8-deanedwards.js:8
toegrips.com/:152 0
toegrips.com/:172 0
ping:1 Can’t Load URL: The domain of this URL isn’t included in the app’s domains. To be able to load this URL, add all domains and subdomains of your app to the App Domains field in your app settings.
VM233:1 WPP: OK. Execution time: 0.002031 seconds
4util.js:37 [Violation] Added non-passive event listener to a scroll-blocking ‘touchstart’ event. Consider marking event handler as ‘passive’ to make the page more responsive. See https://www.chromestatus.com/feature/5745543795965952
_.gC @ util.js:37
MN @ controls.js:30
YN @ controls.js:37
_.ZN @ controls.js:40
lO @ controls.js:51
mO @ controls.js:50
EP @ controls.js:97
_.m.ea @ controls.js:145
(anonymous) @ VM235:1
Check
The discrete search is not in Power, it is part of the Experience add-on. You mentioned the retired Enhanced Search, the functionality for all the Enhanced add-ons is now contained in Experience add-on. I shared the link to the documentation for discrete search.
The Experience add-on also allows for a Dropdown menu for countries. You can also add labels in the address box to request people put in more information so that Google will come back correctly. What I meant by a blinder, is: Australia does not have unique postal codes. Google will return other countries that could have a similar postal code. I have attached a screenshot, using GOOGLE MAPS (not SLP) and requesting zip code 2100 there are 3 results returned. Belgium, Portugal and Denmark…which one am I looking for? It didn’t come back with Sydney. Thus the experience add-on and the Premier add-ons have added things such as autoocmplete address which will pre fill with locations from your SLP locations list. I hope this clarifies what I mean by having blinders on. Obviously Google comes back with the most common searches when someone types in a postal code of 2100. See How Search and how Google MAP API works
To be able to assist you properly , please read the posting guidelines. The screenshot we need is of your Plugin environment (see Posting guidelines)
As a side note: The developer is looking into changes that WP made as security patches in how SQL was being handled. WordPress 4.8.2 updated how they “fixed” string security. They also then changed another set of rules in 4.8.3 but it wasn’t in their codex. The developer is working through their CODE now to see if it could have any impact on how search javascript is working in the event that Google has not changed their algorithms.
Please start a new thread, you have added a brand new set of topics to this post , i.e importing, and a page worth of strings in html that is not easily read and it is not showing the info that we need to assist you . We need your plugin environment and site url. The issue reported by the originator of the post will be in next release as identified by Lance.
1) Please provide your PLUGIN environment, a screenshot of the PLUGIN ENVIRONMENT is best. , read posting guidelines to see what info is needed.
2) have you updated SLP to 4.9.1, that should solve the language issue.
3) Please do not post multiple issues in your post
4) Please do not add to someone else’s post as you may not have same plugin environment or configuration or servers or PHP versions etc.
