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P.S. Of note SLP core plugin is version 4.9.10. Also of note someone ( a developer perhaps or your web designer??) has added a csl filter with incorrect CODING THAT IS CAUSING FAILURE. Or the original customer had an add-on or a premier subscription that they let expire. I cannot tell with the info you provided.
Also it appears they did not copy your files over correctly and now SLP cannot initialize.
Is your theme using jquery version 1.12? WordPress requires it.Before you fool around with your site you should be testing on a staging or dev site, use jetPack or some back up service before updating etc.
All themes and plugins should uses the WP bundled version of jQuery by enqueuing it when loading scripts, as per WP guidelines.
After your site has been fixed and if you still have issues with the way Google is finding Australia postal codes ( as they often do have issues with their MAP APIS offered to sites and developers as opposed to their ” Google proprietary data ,domain and map handlers” Some people have found that the experience add-on is useful by having drop downs of locations, or Append Australia etc. There is more info in documentation.
Hello Paul,
See documentation concerning correct csv file headers etc. There are also some examples in the various docs site.
here are some links for your review.
https://docs.storelocatorplus.com/blog/csv-import-file-header/
https://docs.storelocatorplus.com/blog/location-imports-with-power-add-on/
https://docs.storelocatorplus.com/blog/importing-large-lists-into-store-locator-plus/
https://docs.storelocatorplus.com/blog/additional-import-data-field-headers/
When you post in the forums it is useful to post a screenshot of your Plugin environment found under the Info tab under SLP, and your site url so we can better assist you. Things like WP versions, PHP versions, MYSQL info is helpful as well as the versions of the plugins.
See versions here to ensure you truly have the latest versions.https://wp.storelocatorplus.com/support/slp-versions/
Please read the Posting guidelines:
and Provide the information about your Plugin environment and configuration which can be found under the INFO tab under the wPSLP
You have not provided sufficient info for us to be able to assist you.
https://docs.storelocatorplus.com/blog/store-locator-plus-info-plug-environment/
I looked at your site . Under console there are fatal errors..Did you recently move over to a new site or try to copy your database tables? You have some major issues with however you set this up Under your WP content Plugins there is a file folder A file folder named
xxxxxstorelocator
Not sure where that came from.
Also there are errors (Inspect console using any browser tools Something is using old jquery vesion.
jQuery 1.7.0+ required, undefined used instead. FAIL.
Additionally, there are many themes and poorly constructed plug-ins that use old JavaScript or jquery ui that can cause Store Locator Plus to not work. SLP is updated frequently to ensure it works with the latest WP versions.
See troubleshooting guide to debug your sitehttps://docs.storelocatorplus.com/blog/q-i-see-a-gray-map-or-blank-map-and-search-does-not-work/
https://docs.storelocatorplus.com/blog/debugging-with-debug-log/
Your marker destination points to this link and the page is 404 (not found) therefore it will not appear since it is not a public accessible link or has moved.:
https://milestonepress.com/wp-content/plugins/store-locator-le/images/icons/marker.png
if you have customized markers or icons, add them to your WP media library and copy the link from the media library and paste that url under your Settings/Map/Markers.
See docs site with tutorial and instructions:
https://docs.storelocatorplus.com/blog/using-custom-map-markers/Scott, I see on your site that you updated the Base SLP plugin at 4.8.10 but do not see the current version of SLP Power add-on which should be at 4.9.8
I visited your site and performed a few different searches with zip codes in Mass and zip codes in the Charleston SC area and both searched returned resuts.What specifically is not working for you?
If you have the experience add-on also check the settings under Results…Do you have disable initial directory checked? If so you will not see results until a search is performed. But the other errors on your site are not caused by SLP. Your Map also is not showing until a search is performed so assume you have that set to hide until search.
Please provide the information requested in the Posting guidelines, your Plugin any add-ons versions etc.
When I use Chrome and inspect with the developer tools I see all these errors:
Uncaught TypeError: $ is not a function
at (index):169
cart-fragments.min.js?ver=3.3.3:1 Uncaught TypeError: a.cookie is not a function
at HTMLDocument.(cart-fragments.min.js?ver=3.3.3:1)
at i (jquery.js?ver=1.12.4:2)
at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)
at Function.ready (jquery.js?ver=1.12.4:2)
at HTMLDocument.K (jquery.js?ver=1.12.4:2)When I load your site using Chrome there are no results at all being shown only a search box: until I perform a search so if you are seeing results it is most likely because your browser cache is loading them for you,.
Your theme or another plugin is most likely causing the issues. To check, turn them off one by oneHello Catherine,
I have reported this to the developer after testing on my site. It seems if you edit an individual location and un-check the featured , that is not being saved as you mentioned.
But , as a work around, I tested the Bulk actions filter and when I used the Bulk action filter…”Stop featuring location” and checked off only the locations I wanted to stop featuring and then hit the apply (Not apply to all, be careful on that) that does work.
The developer will be fixing that bug this week. Once he fixes the bug you may want to Update SLP and the Experience add-on to current versions.
Sorry for the inconvenience.Hello Scott, after you update Power to 4.9.9 let us know if there is an issue
Send an email to Support so they can make sure they are sending to the right customer
I can send you a copy from Woocommerce order system, it will go to whomever is on the purchase as the buyer.
The Locations oading indicator is the Import in the back end. we answered the email, if you want the front end to indicate they are loading that is customization. If you are referring to the Power Import feature let us know what is happening, it could be your server side.
Hi Amanada, if the email was from “Mick” I answered today. Delete sl_id column and there are some other inconsistencies in the file. Also make sure you have now updated to latest versions of Power and SLP etc.
The plugin environment information you are showing….You have not update to the latest versions? Please update power to 4.9.9, etc.
I just tested the only_withTag=”xxx” on my site and it is working correctly.
On that url you provided, there are error messages in your index under:
https://dev.quietcoolsystems.com/where-to-buy-whole-house-fans/find-dealer/
see screenshotAnother plugin or your theme may be overriding and creating issues with the SLP javascript.
under settings/results find the setting called “Show tags in output’ the options are to have them hidden , show on separate lines, or show as entered. , you can opt to show tags in the results below the map and/or the info bubble.
premier customers should have the extended data manager available to them. This is a third oarty add-on only available to Premier customers for download. You may be able to add a second website field using the extended data manager. See documentation https://docs.storelocatorplus.com/blog/extended-data-manager/
The Extended data manager will appear under the General tab when activated.
Once you have added an extended data field element , it will appear available under your individual locations fields as you scroll down
To add the optional data field in the results layout, You will need to know some CSS/html to change the results layout.
Hi T-
The add duplicate location with exact same information can now be accomplished if you update SLP to to 4.9.8 you can now manually add same name, location, or import with the duplicate ADD function.
Just a bit of additional info if you ever need to do this via import:
Note that if you import as duplicate Add, the second location will be given a unique sl_id and therefore if you need to make changes and re-import using the sl_id column (only if store already exists) you will need to make sure you have the correct sl_id in the column for whichever duplicate you need to update.Please follow posting guidelines
I do not know anything about your site, your other plugins, your layouts , your theme…try a different plugin style is first suggestion. If you need to change map layout or search layout or bubble layout or any SLP layouts that is included in Experience add-on. See documentation site for more info
P.S. You were cc’ed on the emails from Julius to support. Check out all the features available to you as well, best place to look is in the documentation using key word or category under Premier.
For example this feature is available to premier users and may be of use to you.Show address guess
https://docs.storelocatorplus.com/blog/show-address-guess/
https://docs.storelocatorplus.com/blog/how-to-show-address-suggestion/
If you are the technical point of contact that is awesome, you have the Premier forums, and if requested access to the Slack channel if you run into any difficulties and need to chat with the SLP developer.
Great,
that was a typo on my part. The orders are under Shoppers Drug Mart Specialty Health Network
i.e. SDM SHNThey have a premier subscription. Thus they have the Experience add-on available as well as the ability to post in Premier forums. You may want to double check with them.
When I went to one of your site and searched Surrey,
According to your location data returns results for Surrey British Columbia had these two addresses and postal codes:
15157 56 Avenue, Unit 100
Surrey, BC V3S 9A57322 King George Blvd, Unit 100
Surrey, BC V3W 5A5Check
your addresses entered to see if they are correct.Wehn I searched same site using the postal code you provided, it said no results and did not show me Czech…again I do not know if i am looking at the correct site or if you are testing on a new site so thats the best i can do with assistance.
Based on your user profile, are you representing sdmhh? If so, you do know they have Premier subscription which means you have access to Experience add-on and should be posting in Premier forums??
? Or are you working on a different site?
The results come from Google MAPS API. If your site is HTTPS you can use the Location sensor and obtain better results.
Google has become very restrictive about the security. See the info about location sensor here. https://www.storelocatorplus.com/store-locator-location-sensor-on-http/Also, without seeing your url, I do not know how your search form looks. See Documentation for how to set up your search form for best results. Auto complete based on your location data might help
https://docs.storelocatorplus.com/blog/search-address-auto-complete-setting/but the simplest way to resolve is to ask your site visitor (provide instructions in the Search form label) to provide city and zip or address and zip, etc. In other words the more defined the information, just like your browser searches, the better the chance they will get results.
https://docs.storelocatorplus.com/blog/search-panel-settings/Without your site url I cannot see if you have error messages…you can use Browser tools to inspect your console and see if google is returning any warnings or errors.
