Tagged: Postal Code Geocode
- February 21, 2018 at 9:35 AM #56148
We have a problem when entering a Canadian (Surrey, British Columbia) postal code: V3Z 2J4
It redirects (Geocodes) to the Czech Republic.
Please see attached screen shot example.
We are using the following:
WordPress version 4.9.4
Store Locator Plus version 4.9
Store Locator Plus Power version 4.9
Please advise if you require any further information.
Thank you.February 21, 2018 at 9:50 AM #56149
Screen shot attachment
Attachments:You must be logged in to view attached files.February 21, 2018 at 11:40 AM #56152
The results come from Google MAPS API. If your site is HTTPS you can use the Location sensor and obtain better results.
Google has become very restrictive about the security. See the info about location sensor here. https://www.storelocatorplus.com/store-locator-location-sensor-on-http/
Also, without seeing your url, I do not know how your search form looks. See Documentation for how to set up your search form for best results. Auto complete based on your location data might help
but the simplest way to resolve is to ask your site visitor (provide instructions in the Search form label) to provide city and zip or address and zip, etc. In other words the more defined the information, just like your browser searches, the better the chance they will get results.
Without your site url I cannot see if you have error messages…you can use Browser tools to inspect your console and see if google is returning any warnings or errors.February 21, 2018 at 12:00 PM #56154
Based on your user profile, are you representing sdmhh? If so, you do know they have Premier subscription which means you have access to Experience add-on and should be posting in Premier forums??
? Or are you working on a different site?February 21, 2018 at 12:11 PM #56155
When I went to one of your site and searched Surrey,
According to your location data returns results for Surrey British Columbia had these two addresses and postal codes:
15157 56 Avenue, Unit 100
Surrey, BC V3S 9A5
7322 King George Blvd, Unit 100
Surrey, BC V3W 5A5
your addresses entered to see if they are correct.
Wehn I searched same site using the postal code you provided, it said no results and did not show me Czech…again I do not know if i am looking at the correct site or if you are testing on a new site so thats the best i can do with assistance.February 21, 2018 at 1:44 PM #56157
Thank you for your quick response.
I’ve informed our users to simply include the city (or Province) with the postal code, and the search returns successful results.
I believe the postal code: V3Z 2J4, is a one-off problem. So far that is the one and only postal code returning unexpected results.
I am not representing sdmhh. I work for sdmshn.
Again, thank you for your assistance.
TedFebruary 21, 2018 at 4:44 PM #56159
that was a typo on my part. The orders are under Shoppers Drug Mart Specialty Health Network
i.e. SDM SHN
They have a premier subscription. Thus they have the Experience add-on available as well as the ability to post in Premier forums. You may want to double check with them.February 21, 2018 at 4:52 PM #56160
P.S. You were cc’ed on the emails from Julius to support. Check out all the features available to you as well, best place to look is in the documentation using key word or category under Premier.
For example this feature is available to premier users and may be of use to you.
Show address guess
If you are the technical point of contact that is awesome, you have the Premier forums, and if requested access to the Slack channel if you run into any difficulties and need to chat with the SLP developer.
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