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Viewing 25 posts - 801 through 825 (of 2,688 total)
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  • in reply to: Open location request panel not poping up #58098
    Cici
    Keymaster

    Hi Tyler,

     

    I see that the site now has Power and Premier activated and it appears location sensor is on since all locations near me showed up. Are you all set now?

    P.S If you found the support useful and think you could leave us a positive 5 star review, it would be very much appreciated. We are getting slammed from a few negative customers who did not understand that google changed the API terms, (which required them to update and get a key ).  We know you understand and as a valued customer, a word from you in WPSLP reviews would really help us.

    in reply to: Bubble is being shown although hidden in settings #58097
    Cici
    Keymaster

    Thank you for letting us know.  EXP has been updated to v 5 but you might want to wait a day to update, the developer found some other bug in Experience or Premier that effected some settings and he is fixing them for 5.1. I will ask him if info bubble is another issue.

     

     

    in reply to: Selected Location Marker #58091
    Cici
    Keymaster

    I guess I misunderstood, it isnt categories that you are looking for?

    I.E  not looking for  Categories replace location marker 

    If you want results interaction that is available with Premier subscription

    The results interaction set of features provides a variety of visual cues on the location map to indicate the location a user has clicked  when viewing a list of locations., providing a variety of additional options beyond the standard Info Bubble that Store Locator Plus displays when a location is clicked.

     

    in reply to: Map search stopped working #58089
    Cici
    Keymaster

    It looks like you had an API key but it may have been copied over incorrectly.

    Your site is showing this error message: Geocoding Service: This API project is not authorized to use this API.  For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key

     

     

    I have blanked out the keys, .  I can see them using the Browser tools, inspect, under console.   it showed that there were keys entered but they are not associated with the project.  You need to add your credit card info on Google site to use the APi keys. You might be able to contact Google  support  for non profits to see if they have special rates for non profit organizations.

    https://support.google.com/nonprofits/troubleshooter

     

    in reply to: Open location request panel not poping up #58088
    Cici
    Keymaster

    P.S. The Power addon  needs to be activated and that is when you will see the setting to turn on or off  the Location sensor check box.  i.e in docs link above

    in reply to: Open location request panel not poping up #58087
    Cici
    Keymaster

    That is  100% dependent on the browser, your visitors settings on their search (i.e allow cookies etc) your ssl cert. That is not something we control.   For instance Firefox always asks if the person wants to allow the site to know their location. Chrome = never asks if you have a secure site and you have location sensor checked off under the general.user interface box.

     

    See information in documentation about Location sensor

     

    in reply to: Selected Location Marker #58086
    Cici
    Keymaster

    Please refer to the documentation Map Marker, or custom map markers in the documentation.

     

    You can identify markers by categories and then set the map markers by categories. To identify a location as belonging to a category is  available with the Power add-on.

     

     

    in reply to: Selected Location Marker #58085
    Cici
    Keymaster

    Please refer to the documentation Map Marker, or custom map markers in the documentation.

     

    You can identify markers by categories and then set the map markers by categories. To identify a location as belonging to a category is  available with the Power add-on.

     

     

    in reply to: Open location request panel not poping up #58060
    Cici
    Keymaster

    I do not follow your question. What are you asking?  If I find you in Order system it appears you have the Premier subscription and that you have downloaded the add-ons and premier plugin 6 times.  Is this your site (based on an older post)

    https://strykerradios.com/find-store-for-10-meter-radios/

     

    If so I do not see any errors.

     

    What versions of SLP and the add-ons are you on?

    Please read the posting guidelines and provide the information requested, formulate a specific question with details and a screenshot of your SLP Plugin environment and site url.  If you also have ascreenshot of any error messages, or a WP DEBUG log that would be helpful.

     

     

    in reply to: Locator not pulling from radius #58039
    Cici
    Keymaster

    Please read posting guidelines and provide your version information.

    That site has  the wrong geocoding API and returning these errors

     Geocoding Service: This API project is not authorized to use this API.  For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key

    The initial distance setting is used by Store Locator Plus to boost performance when loading the initial map.  It uses SQL index on a numeric value to select a subset of data versus calculating values for potentially thousands of locations and then filtering based on the calculation.

     

    Your site is showing Tulsa Ok , so assume you have your center map at setting as United States. Google determines the Midwest as center of US.

     

    Current version SLP 5.0 has improved the communications with Google and has eliminated many of the over and over general “rety” geocoding settings so that Google does not time out.

     

    Looking at your site it looks like you are using version 4.7.  Sorry any patches that have been made regarding distance etc occurred much later versions as WordPress security patches were updated. We do not support that version of SLP. Once any security issues are known we MUST update our software in accordance with WP terms and best practices.

     

    You can scroll through the many pages under NEWS for information included with each release and also notices about Google API changes.

    Consider signing up for news or peruse through the many pages in News regarding these releases

    And over a year ago important patches and updates were announced

     Another News example  regarding the WP update to 4.8.2 requiring SLP update.

    in reply to: Issue on Finding Locations #58037
    Cici
    Keymaster

    I just went to your site. I typed in 29464 and find and all the locations near that zip code came back no problem. So if Google is returning a “cannot find this location try another, then Google algorithms  is not finding the location. Not sure what your question is.

     

    Did you leave debug on your live production site???? You should never debug on your live productions site.  This error is coming back when I use dev tools inspect console

    rrorUtils caught an error: “<![EX[[“Tried to listen to element of type %s from %s: %s”,”click”,”Error”,”C…”. Subsequent errors won’t be logged; see https://fburl.com/debugjs.

    reportError @ 3Mv-pEygVoC.js:55

    k.$FBLogMessage1 @ 3Mv-pEygVoC.js:96

    k.mustfix @ 3Mv-pEygVoC.js:96

    listen @ 3Mv-pEygVoC.js:261

    k @ Qi010IqKWlT.js:14

    initializeClickLoggers @ Qi010IqKWlT.js:14

    (anonymous) @ 3Mv-pEygVoC.js:124

    applyWithGuard @ 3Mv-pEygVoC.js:55

    d @ 3Mv-pEygVoC.js:55

    A @ 3Mv-pEygVoC.js:38

    y @ 3Mv-pEygVoC.js:38

    H @ 3Mv-pEygVoC.js:38

    a.$12 @ 3Mv-pEygVoC.js:124

    applyWithGuard @ 3Mv-pEygVoC.js:55

    a.$11 @ 3Mv-pEygVoC.js:124

    (anonymous) @ 3Mv-pEygVoC.js:124

    k @ 3Mv-pEygVoC.js:124

    a.$5 @ 3Mv-pEygVoC.js:124

    a.handle @ 3Mv-pEygVoC.js:124

    AsyncRequest._handleJSResponse @ neLSFZGtkcu.js:35

    AsyncRequest._dispatchResponse @ neLSFZGtkcu.js:35

    applyWithGuard @ 3Mv-pEygVoC.js:55

    d @ 3Mv-pEygVoC.js:55

    (anonymous) @ neLSFZGtkcu.js:17

    e @ 3Mv-pEygVoC.js:184

    applyWithGuard @ 3Mv-pEygVoC.js:55

    n @ 3Mv-pEygVoC.js:103

    setTimeout (async)

    c [from setTimeoutAcrossTransitions] @ 3Mv-pEygVoC.js:151

    a [from setTimeout] @ 3Mv-pEygVoC.js:184

    (anonymous) @ neLSFZGtkcu.js:35

    applyWithGuard @ 3Mv-pEygVoC.js:55

    a.$6 @ 3Mv-pEygVoC.js:56

    a.satisfyPersistentDependency @ 3Mv-pEygVoC.js:56

    (anonymous) @ 3Mv-pEygVoC.js:152

    done @ 3Mv-pEygVoC.js:152

    f @ 3Mv-pEygVoC.js:152

    (anonymous) @ 3Mv-pEygVoC.js:152

    I.guard.propagationType @ 3Mv-pEygVoC.js:103

    applyWithGuard @ 3Mv-pEygVoC.js:55

    n @ 3Mv-pEygVoC.js:103

    load (async)

    ga @ 3Mv-pEygVoC.js:152

    X @ 3Mv-pEygVoC.js:152

    (anonymous) @ 3Mv-pEygVoC.js:152

    Y @ 3Mv-pEygVoC.js:152

    loadResources @ 3Mv-pEygVoC.js:152

    AsyncRequest.invokeResponseHandler @ neLSFZGtkcu.js:35

    AsyncRequest._handleXHRResponse @ neLSFZGtkcu.js:35

    (anonymous) @ neLSFZGtkcu.js:35

    I.guard.propagationType @ 3Mv-pEygVoC.js:103

    applyWithGuard @ 3Mv-pEygVoC.js:55

    n @ 3Mv-pEygVoC.js:103

    f.last @ 3Mv-pEygVoC.js:100

    (anonymous) @ neLSFZGtkcu.js:35

    XMLHttpRequest.send (async)

    (anonymous)

    AsyncRequest.send @ neLSFZGtkcu.js:35

    a.$1 @ x9bzV4APstX.js:11

    a.componentDidMount @ x9bzV4APstX.js:11

    $h @ qerPO65EAYm.js:5

    Zh @ qerPO65EAYm.js:5

    Xh @ qerPO65EAYm.js:5

    Sh @ qerPO65EAYm.js:5

    wh @ qerPO65EAYm.js:5

    ei @ qerPO65EAYm.js:5

    fi @ qerPO65EAYm.js:5

    li.render @ qerPO65EAYm.js:5

    (anonymous) @ qerPO65EAYm.js:5

    ci @ qerPO65EAYm.js:5

    oi @ qerPO65EAYm.js:5

    render @ qerPO65EAYm.js:5

    i @ qerPO65EAYm.js:4

    j @ qerPO65EAYm.js:4

    (anonymous) @ 3Mv-pEygVoC.js:124

    applyWithGuard @ 3Mv-pEygVoC.js:55

    d @ 3Mv-pEygVoC.js:55

    A @ 3Mv-pEygVoC.js:38

    y @ 3Mv-pEygVoC.js:38

    H @ 3Mv-pEygVoC.js:38

    a.$12 @ 3Mv-pEygVoC.js:124

    applyWithGuard @ 3Mv-pEygVoC.js:55

    a.$11 @ 3Mv-pEygVoC.js:124

    (anonymous) @ 3Mv-pEygVoC.js:124

    k @ 3Mv-pEygVoC.js:124

    a.$5 @ 3Mv-pEygVoC.js:124

    a.handle @ 3Mv-pEygVoC.js:124

    handleServerJS @ 3Mv-pEygVoC.js:245

    require.guard.root @ http://www.facebook.com/v2.11/plugins/page.php?adapt_container_width=true&app_id=&channel=https%3A%2F%2Fstaticxx.facebook.com%2Fconnect%2Fxd_arbiter%2Fr%2F7LloFuHvA7I.js%3Fversion%3D43%23cb%3Df1bb10329852354%26domain%3Dtwooldgoats.com%26origin%3Dhttps%253A%252F%252Ftwooldgoats.com%252Ff11eebccefcb988%26relation%3Dparent.parent&container_width=370&height=545&hide_cover=true&href=https%3A%2F%2Fwww.facebook.com%2Ftwooldgoatsofficial%2F&locale=en_US&sdk=joey&show_facepile=false&small_header=false&tabs=timeline%2Cevents&width=333:20

    applyWithGuard @ 3Mv-pEygVoC.js:55

    n @ 3Mv-pEygVoC.js:103

    (anonymous) @ http://www.facebook.com/v2.11/plugins/page.php?adapt_container_width=true&app_id=&channel=https%3A%2F%2Fstaticxx.facebook.com%2Fconnect%2Fxd_arbiter%2Fr%2F7LloFuHvA7I.js%3Fversion%3D43%23cb%3Df1bb10329852354%26domain%3Dtwooldgoats.com%26origin%3Dhttps%253A%252F%252Ftwooldgoats.com%252Ff11eebccefcb988%26relation%3Dparent.parent&container_width=370&height=545&hide_cover=true&href=https%3A%2F%2Fwww.facebook.com%2Ftwooldgoatsofficial%2F&locale=en_US&sdk=joey&show_facepile=false&small_header=false&tabs=timeline%2Cevents&width=333:20

    3Mv-pEygVoC.js:55 ErrorUtils caught an error: “<![EX[[“Tried to listen to element of type %s from %s: %s”,”click”,”Error”,”C…”. Subsequent errors won’t be logged; see https://fburl.com/debugjs.

    reportError @ 3Mv-pEygVoC.js:55

    k.$FBLogMessage1 @ 3Mv-pEygVoC.js:96

    k.mustfix @ 3Mv-pEygVoC.js:96

    listen @ 3Mv-pEygVoC.js:261

    k @ Qi010IqKWlT.js:14

    initializeClickLoggers @ Qi010IqKWlT.js:14

    (anonymous) @ 3Mv-pEygVoC.js:124

    applyWithGuard @ 3Mv-pEygVoC.js:55

    d @ 3Mv-pEygVoC.js:55

    A @ 3Mv-pEygVoC.js:38

    y @ 3Mv-pEygVoC.js:38

    H @ 3Mv-pEygVoC.js:38

    a.$12 @ 3Mv-pEygVoC.js:124

    applyWithGuard @ 3Mv-pEygVoC.js:55

    a.$11 @ 3Mv-pEygVoC.js:124

    (anonymous) @ 3Mv-pEygVoC.js:124

    k @ 3Mv-pEygVoC.js:124

    a.$5 @ 3Mv-pEygVoC.js:124

    a.handle @ 3Mv-pEygVoC.js:124

    AsyncRequest._handleJSResponse @ neLSFZGtkcu.js:35

    AsyncRequest._dispatchResponse @ neLSFZGtkcu.js:35

    applyWithGuard @ 3Mv-pEygVoC.js:55

    d @ 3Mv-pEygVoC.js:55

    (anonymous) @ neLSFZGtkcu.js:17

    e @ 3Mv-pEygVoC.js:184

    applyWithGuard @ 3Mv-pEygVoC.js:55

    n @ 3Mv-pEygVoC.js:103

    setTimeout (async)

    c [from setTimeoutAcrossTransitions] @ 3Mv-pEygVoC.js:151

    a [from setTimeout] @ 3Mv-pEygVoC.js:184

    (anonymous) @ neLSFZGtkcu.js:35

    applyWithGuard @ 3Mv-pEygVoC.js:55

    a.$6 @ 3Mv-pEygVoC.js:56

    a.satisfyPersistentDependency @ 3Mv-pEygVoC.js:56

    (anonymous) @ 3Mv-pEygVoC.js:152

    done @ 3Mv-pEygVoC.js:152

    f @ 3Mv-pEygVoC.js:152

    (anonymous) @ 3Mv-pEygVoC.js:152

    I.guard.propagationType @ 3Mv-pEygVoC.js:103

    applyWithGuard @ 3Mv-pEygVoC.js:55

    n @ 3Mv-pEygVoC.js:103

    load (async)

    ga @ 3Mv-pEygVoC.js:152

    X @ 3Mv-pEygVoC.js:152

    (anonymous) @ 3Mv-pEygVoC.js:152

    Y @ 3Mv-pEygVoC.js:152

    loadResources @ 3Mv-pEygVoC.js:152

    AsyncRequest.invokeResponseHandler @ neLSFZGtkcu.js:35

    AsyncRequest._handleXHRResponse @ neLSFZGtkcu.js:35

    (anonymous) @ neLSFZGtkcu.js:35

    I.guard.propagationType @ 3Mv-pEygVoC.js:103

    applyWithGuard @ 3Mv-pEygVoC.js:55

    n @ 3Mv-pEygVoC.js:103

    f.last @ 3Mv-pEygVoC.js:100

    (anonymous) @ neLSFZGtkcu.js:35

    XMLHttpRequest.send (async)

    (anonymous) @ VM327:1

    AsyncRequest.send @ neLSFZGtkcu.js:35

    a.$1 @ x9bzV4APstX.js:11

    a.componentDidMount @ x9bzV4APstX.js:11

    $h @ qerPO65EAYm.js:5

    Zh @ qerPO65EAYm.js:5

    Xh @ qerPO65EAYm.js:5

    Sh @ qerPO65EAYm.js:5

    wh @ qerPO65EAYm.js:5

    ei @ qerPO65EAYm.js:5

    fi @ qerPO65EAYm.js:5

    li.render @ qerPO65EAYm.js:5

    (anonymous) @ qerPO65EAYm.js:5

    ci @ qerPO65EAYm.js:5

    oi @ qerPO65EAYm.js:5

    render @ qerPO65EAYm.js:5

    i @ qerPO65EAYm.js:4

    j @ qerPO65EAYm.js:4

    (anonymous) @ 3Mv-pEygVoC.js:124

    applyWithGuard @ 3Mv-pEygVoC.js:55

    d @ 3Mv-pEygVoC.js:55

    A @ 3Mv-pEygVoC.js:38

    y @ 3Mv-pEygVoC.js:38

    H @ 3Mv-pEygVoC.js:38

    a.$12 @ 3Mv-pEygVoC.js:124

    applyWithGuard @ 3Mv-pEygVoC.js:55

    a.$11 @ 3Mv-pEygVoC.js:124

    (anonymous) @ 3Mv-pEygVoC.js:124

    k @ 3Mv-pEygVoC.js:124

    a.$5 @ 3Mv-pEygVoC.js:124

    a.handle @ 3Mv-pEygVoC.js:124

    handleServerJS @ 3Mv-pEygVoC.js:245

    require.guard.root @ page.php?adapt_container_width=true&app_id=&channel=https%3A%2F%2Fstaticxx.facebook.com%2Fconnect%2Fxd_arbiter%2Fr%2F7LloFuHvA7I.js%3Fversion%3D43%23cb%3Df17f35d90862bd4%26domain%3Dtwooldgoats.com%26origin%3Dhttps%3A%2F%2Ftwooldgoats.com%2Ff11eebccefcb988%26relation%3Dparent.parent&container_width=0&height=545&hide_cover=true&href=https%3A%2F%2Fwww.facebook.com%2Ftwooldgoatsofficial%2F&locale=en_US&sdk=joey&show_facepile=false&small_header=false&tabs=timeline%2Cevents&width=370:20

    applyWithGuard @ 3Mv-pEygVoC.js:55

    n @ 3Mv-pEygVoC.js:103

    (anonymous) @ page.php?adapt_container_width=true&app_id=&channel=https%3A%2F%2Fstaticxx.facebook.com%2Fconnect%2Fxd_arbiter%2Fr%2F7LloFuHvA7I.js%3Fversion%3D43%23cb%3Df17f35d90862bd4%26domain%3Dtwooldgoats.com%26origin%3Dhttps%3A%2F%2Ftwooldgoats.com%2Ff11eebccefcb988%26relation%3Dparent.parent&container_width=0&height=545&hide_cover=true&href=https%3A%2F%2Fwww.facebook.com%2Ftwooldgoatsofficial%2F&locale=en_US&sdk=joey&show_facepile=false&small_header=false&tabs=timeline%2Cevents&width=370:20

     

     

    I see this warning  but I do not see any Google API key errors:

    DevTools failed to parse SourceMap: https://twooldgoats.com/wp-content/plugins/store-locator-le/css/csl-slplus-cleansimplewhite.css.map

    in reply to: Removing Unnecessary Store Locator Plus TM Link #58028
    Cici
    Keymaster

    I guess I misunderstood what you were referring to. I thought you were asking to have the trademark symbol removed from the name of the plugin, not having the plugin  navigation button shortcut removed

    Is it causing an issue in your  WP admin panel or how something is functioning ? I  do not know how long it has been like that. If I think of it, I will ask the developer next time we have a meeting.

    in reply to: Removing Unnecessary Store Locator Plus TM Link #58026
    Cici
    Keymaster

    The name “Store Locator Plus” is a registered  trademark. as the brand is expanded to not only WP plugin and  it will automatically appear that way in newer versions.

    in reply to: Search function not working #58021
    Cici
    Keymaster

    Hmm, strange, I will check with Lance and see if  this is resolved in the soon to be released/published SLP version 5.  I recall there being a similar issue with one site using  the MYSLP  SaaS  software  but that was using  a  SLP 5.0 beta 2  version which hasn’t been released to general public as yet.

    I just tested SLP 4.22 with using the  search button (Find Locations)  and it is responding correctly. I also tried by entering text in search box and enter afterward and it also responded  I am using standard WP themes but I also have Experience and Premier installed.   Sudden search box issues often indicate a problem with javascript caused by themes or another plugin.

    See javascript errors

    Those errors I mentioned were when I visited the site and used the browser developer tools, inspect/console.

    Any additional info you can provide would be great.  i.e Have you tried running the WP debugger? if so could you provide the debug log.  (Make sure you clear any previous messages from earlier debug reports, we often have people send us debug logs that are  outdated or have included old messages from previous test.)

     

    Do you have  a special plugin style you are using so I can test that as well to see if anything is broken there?

    I note above you are not showing EXP add-on so assume you may not have any CSS added?

    in reply to: Remote File Retrieval No Longer Importing #58017
    Cici
    Keymaster

    I did see it in the support email. It has been assigned to Lance.

    in reply to: Search function not working #58008
    Cici
    Keymaster

    On your  site page “Vind Therapist’ you have two fatal errors that could effect your CSS and search form if it is interfering with SLP Javascript..

    . Access to font at ‘https://hypnotherapie.nl/wp-content/themes/Avada/includes/lib/assets/fonts/icomoon/icomoon.woff&#8217; from origin ‘https://www.hypnotherapie.nl&#8217; has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.

    (index):1 Access to font at ‘https://hypnotherapie.nl/wp-content/themes/Avada/includes/lib/assets/fonts/icomoon/icomoon.ttf&#8217; from origin ‘https://www.hypnotherapie.nl&#8217; has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.

    in reply to: Some settings lost after update #58001
    Cici
    Keymaster

    as mentioned in his news feed,

    https://www.storelocatorplus.com/manually-updating-wordpress-plugins/

    WP  or your third party update software may  deploy the updates randomly. Whereas SLP requires  the base plugin to be updated first .

    in reply to: Search function not working #58000
    Cici
    Keymaster

    We need information about your site and configuration.

     

    in reply to: Search function not working #57999
    Cici
    Keymaster

    We need information about your site and configuration.

     

    in reply to: Location Missing #57958
    Cici
    Keymaster

    You are using an old  version of SLP, read the patches and release notes  under the WPSLP changelog in WordPress to see if anything may effect you that has already been patched.  I cannot support your version

    We are currently on SLP version 4.9.22  with  SLP 5. in testing.

    You may want to review documentation for settings that can help you .

    Before posting questions : Please refer to the posting guidelines.

     

     

    I do not know what you have for settings currently. See suggestions in documentation

     

    in reply to: Geocoding Fails (But Works From Server Command Line) #57931
    Cici
    Keymaster

    The reason for  all the questions: Your initial post said there was an error  about Google query limits. That has   only  been reported by one other customer who it turns out  had multiple  Premium plan APIS  (pay as you go) as part of the old system. and there are different rules about those migrations and it does not appear to be a simple “take out a new project”

    Google has support instructions specific to those plans.

    https://developers.google.com/maps/premium/new-plan-migration

    And the magic date was Nov 1 2018… Google states Starting November 1, 2018, Premium Plan customers will be able to migrate to the new Google Maps Platform pricing plan once their current Premium Plan contract expires. Only contracts whose end date is November 1, 2018, or later, are eligible to be migrated to Google Maps Platform. Contracts expiring prior to that date must be renewed on Premium Plan.

    The reason I said without  more info is because I do not know how many projects you have , if you were a premium Plan customer of Googles before and you blacked out the site url

    Thanks for letting us know it works on other plugins, I have reported it to the developer.You have provided us as much info as you could.  I am sorry I was not able to help you.

     

     

     

     

     

     

    in reply to: Geocoding Fails (But Works From Server Command Line) #57918
    Cici
    Keymaster

    You might want to try  out the MYSLP plans if you are having issues with the key and billing and various Google APIs on your new site.

    Depending on how many locations and what additional features you are using the plans start as low as $5 a month

    https://docs.storelocatorplus.com/home/base-plugin/

    in reply to: Geocoding Fails (But Works From Server Command Line) #57917
    Cici
    Keymaster

    You are referring to geolocation in last post.  First post you mention geocoding..

    Do you have a restricted Google MAPS Javascript API key or unrestricted?  Are you copying the browser MAps API key in the field called browser or in the geocoding field.

    Perhaps you copied the keys in the opposite fields?

    There are no problems with it working  on my site… also no problems with our MYSLP customers, I cannot venture to guess what your specific issue is.  without more info cannot assist you with your setup.

    Sorry bout that

     

     

     

    in reply to: Geocoding Fails (But Works From Server Command Line) #57913
    Cici
    Keymaster

    We cannot provide details assistance without a site url. We had a customer write in about a similar issue and found that he was using an old Google API key that they had added multiple projects to.  if your “project” on your dev site is not added to whatever the API key you could run into issues

    You need to review the google docs and work with them on it if you have set up the Google keys correctly (see our docs with keyword Google API)    You can set query limits in the new plans but they do not work the same as the old plans that may have had limits

    The developer and SLP team have written many news articles about this and other suggestions.

    in reply to: Remote File Retrieval No Longer Importing #57902
    Cici
    Keymaster

    Hi Boone,

    Sorry about that. I did get to speak to Lance. his client does not use the auto import at a specific time, so I was mistaken.  they have unique directories and have support staff who update the directories and import on an as needed basis.  I mentioned to him today  that the WP CRON/ Remote file  was not working  ( he thought he fixed it a few versions ago and has not had an opportunity to test it on other sites) .  Since his is fully engaged with the MYSLP Saas and two other large clients, the patch that needs to be tested and updates to the WP add-ons are behind .

    Your csv file url is still publicly active right?  If you want to send us a link via Conact us form I can assign it to him.

     

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