[Cici]

I have visited both sites and they seem to be working properly. When the developer has some time he will try to look into it and will provide some insight.

[Cici]

Are you using a minify plug-in such as Smush? That is a known conflict with SLP. If you use the WP debugger do you see any errors in the log? If so can you send the debug error log that pertains to SLP? Make sure you do not have any spaces in front of your Premier subscription number or id.

[Cici]

Please post just a screen shot of your Plugin environment which can be found under the info tab so that I can ask the developer to weigh in. (Not the general admin tab with private info.) I am trying to get him to look at it today before he travels out of the area (we are under a hurricane warning and expect to lose power over next couple of days)

[Cici]

If you are using Location sensor, then the pop up window will always ask the customer to allow locations. This is a privacy issue.
Also you have an error on that site.

Uncaught ReferenceError: GambitSmoothScroll is not defined
at (index):4

Since you have a customized solution we cannot recreate your issue. You have no where to enter a zip code, you have drop down menus with unique widgets below in info and above and you have the search widget in multiple areas with multiple choices. If you believe there is an error in the set-up, please use the WP debugger and provide the error log pertaining to SLP via email.

[Cici]

p.S I deleted those screenshots.

[Cici]

Try typing in instead of copy and paste.

Are you using the id on totally different urls?
You should send the private info such as your account id via email under contat us. We appreciate you using the forums but do not want to see your subscription compromised. Thx

[Cici]

Shaun, Answered you via email as well. Remember the conversation and news articles from last MAY? You need to add a credit card for Google to bill you for your usage. Follow that link on your site when the map pop ups and it should give you the error message.

See Account and pricing changes under google Platform

Also noted that you have not updated the plugin according to your email you are still running 4.9.21. Make sure you are always backing up, but just so you know, there have been patches, bug fixes etc in past version updates. To see what updates have occurred you can read the change log in the WP Store locator plus directory
some of the updates might help you with the costs of geocoding but it is your choice.

[Cici]

Please stick to the Premier forum .

I have no visibility into your back end. We only have that visibility for our MYSLP customers so I do not know where you are pasting your info.

[Cici]

P.S When posting in forums could you post in one forum or the other. i look at both forums so you only need to post in one or the other.The other plugin and forum users do not answer the questions very often so there is no advantage to posting in both forums. plus if you provided your plugin environment in one forum and not the other, I do not always relate one to the other and need to go back and forth. It will save us both some time
thx

[Cici]

With that many locations exporting, You should export to hosted CSV because the site is clearly timing out. WP has limits and WPE definitely sets a PHP process limit
If you are on a dedicated server you SHOULD be able to login and edit your php.ini file to change the default timeout (usually 30s) to something a lot longer.
it is definitely a server issue — the developer exports 10,000+ locations multiple times/year and it still worked for us.

if you read the troubleshooting export article here

it explains in detail suggested changes on your end to assist you. EX” Have you tried changing the PHP ini file? As mentioned it could take 5 minutes for large datasets to export
ALso WordPress has a wp-config.php file and various define set within the main code that set limits on how much memory can be consumed by a single WordPress session. This will override the PHP memory limits and should be checked. Many larger applications, especially ecommerce applications, require you to edit this setting to change the default value. Store Locator Plus consumes little additional memory per exported location, however the aforementioned memory leaks in some environments can be an problem for this setting.

[Cici]

Thanks for letting us know

[Cici]

If you see a message about anything to do with API restrictions that is google. I believe we had answered a few similar questions last year in the forums about this and the developer wrote a few articles such as this one.
If Google says you cant use restrictors with your API key, click on their message and it will redirect you
The error message I see on your site when I click on Allow and search is this
Uncaught ReferenceError: GambitSmoothScroll is not defined
at (index):4
And that is under your locations index. I would clean up that error if you can since you have a lot of customization going on.

You might also want to use WP debugger to see if any errors are coming from your theme , another plugin or SLP. We do not see any errors related to WPSLP
When I open the window and DO NOT allow access, I see the warning not to share credit card info etc. Maybe Google Chrome has tightened up or is covering their butt by announcing privacy….

The Do you want this site to allow access has to do with security measures with most browsers now as part of their privacy policies. That has been an auto pop up with Firefox, Avast web browsers and many others for quite some time. Chrome would block it if you were not running the latest security certificate and HTTPS and not even ask you. Apparently they now are asking .
Location sensor talks to Google and as the article suggests it shows locations nearest you. I do not know where you are in relation to the sites locations so I am not sure how to guide you. There are no locations near me and you do not have the radius dropdown so i cant change radius

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[Cici]

Hi Kevin,.

i answered and provided a screenshot of the error in the premier forum.

[Cici]

This is when it is useful to use any browser dev tools, Inspect, do the search and look at errors that appear in the bottom window.

Our developer wrote a good article about this and Javascript execution
https://www.storelocatorplus.com/good-javascript-code-critical-locator/

It also includes a video

Here is a screen shot of the error I found when doing the search using browser tools. Undefiuned index

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[Cici]

Hi Kevin

The browser used does not matter at all with exports. It is not browser depenedent

There are a few other things that are involved when exporting and if it suddenly stopped working.

The Troubleshooting exports explains in more depth, your Web processor, your server size, are you on a shared hosting site such as go daddy etc.

[Cici]

Thanks Kevin, Got it. I just tested the export on my site and it worked correctly, Did you export to csv file?
You need to have Power activated to export.

If it worked before and suddenly stopped, how many locations were you exporting / Was it a large list?

See Troubleshooting exports

Otherwise maybe you can use the WP Debugger to narrow it down a bit.

Did you make sure you have a back-up of your site before updating? It would be great if we knew if it worked on previous versions and not now….so we know whether we need to have the developer look into the recent update of SLP to 5.2.8 and power

[Cici]

When posting please look at it when you are done, I can edit and reformat but I did that for the last one.

As on the other request, cannot assist you without knowing what you are using, your plugin environment for one. Please see forum guidelines

Your site has this error:

Uncaught TypeError: $ is not a function
at (index):11

And I cannot see what you are using on that site for Plugins but by inspecting the error
Use any dev tools and inspect and you can see, Has someone has copied over or migrated site incorrectly. This is the r=error that is thrown.

[Cici]

What have you done differently that makes it “not work” today as opposed to another day, have you done updates etc?

Please review the Forum posting guidelines and provide the information requested, i,e plugin environment that shows us what you have for SLP products and versions of WP, PHP, site url etc , screenshot is best

[Cici]

1) You can customize the label as to what is required to perform a search or text use address placeholder .and under  settings to only search after something is entered.  And under results do not check off show locations at start up and check off disable intitila directory .  You can Use Discrete search  Address Input filter  if you want them to see the cities as drop down for instance but it sounds like you do not want them to see anything is that correct?

The search functionality is  dynamic and not like a typical form.  You need to use a combination of settings under the three, Search and Results. You can  customize any of the layouts , add  css  and /or add HTML . You  need to be familiar with those tools to get the most benefit. Premier is  best used by  expert skill sets using WP and CSS and HTML See Search Shortcodes in docs 

You might also want to try a different plugin style under Settings/View.

If  you need customization for a unique case you can send an email to support and we will have the developer look at it and provide a quote.

 

2) No,  You can  use the short code with different values  on each page, if you do not have the additional shortcode it will use the default , they are on the link I provided. I.E  Shortcode attributes

Example

1	[SLPLUS initial_results_returned=“1”]

[Cici]

P.S. One of your team contacted us via email and we provided them the exact same answer. Please follow up with the steps we sent  to
Victoria”.

She said there was no code, actually

there   is a “code’ if you know how to use the Browser dev tools . All Browsers have that function , you can inspect the url page that is giving you problems and under the Console  tab it shows you any errors’

. if you need assistance with how to find issues on your Do it yourself Self managed plugin yoiu may want to contact your IT dept or the people who established your site.   They should know about Web dev  and browser tools. The issue is not with SLP or WP but with your site and using the Google MAPS API.

Our MYSLP customers do not need to worry about that, we take care of all the Google MAP interface tools for  a   monthly subscription plan

[Cici]

We have multiple articles (such as this one that provides step by step) and documentation (such as this)  about adding API and billing accounts for Google, since you are using the WPSLP self managed plug-in, we have no access and you may need to contact google support, which they should provide you now that you have to  for use of their MAPS API

The error message (using Dev tools in any browser and inspect and under Console you see error messages:

This site ,   https://www.moons.co.uk/contact/where-to-buy/

has the error

Google Maps JavaScript API error: ApiNotActivatedMapError

https://developers.google.com/maps/documentation/javascript/error-messages#api-not-activated-map-error

_.Wc @ js?

 

If you follow the link in the error it brings you to the error codes for google:

ApiNotActivatedMapError

Error

The Maps JavaScript API is not activated on your API project. You may need to enable the Maps JavaScript API under APIs in the Google Cloud Platform Console. For more information, see Get Started with Google Maps Platform.

[Cici]

1) Large Import and  Troubleshooting should shed some light,  a lot depends on how many locations you try adding to one map, Google MAPS API functions and the time to draw a map will have a big impact and every time a map tile is drawn  it will hit your limits and will bill you accordingly.

See the info here about large import , ignore the part about using MYSLP, there is no plan that would allow 100K locations

2) Depends on your server, your configuration, the WP CrOn limits etc. again look at the Large import t  for more info

3) I do not know, I have never tested 100K locations on my site as the bill from Google would be astronomical  to load and geocode I  cannot test for you

Geocoding is responsible for 35% of the Google billing fees with the Google Maps API on most accounts.   Also you may be getting throttled by Google when loading that many locations to geocode   Unfortunately there is not much you can do to eliminate the map rendering fees.

[Cici]

You cannot have two totally separate data sets , the Location data is all one.

You can use categories and use the Shortcode on one page “only_with-_category = “xx:”  as shown in the link to the shortcodes I shared. and  then either another short code on another page, or  the category button bar or horiz checkbox..

I do not understand why you cannot use categories to separate your locations into two differentiating locations using something like the taxonomy  functionality .

Or you can use the Directory landing page shortcode to work around your issue.

 

You might be able to do something like that with two different embed scripts if you had two separate  Professional or Enterprise accounts in MYSLP and then use the two different embeds  (one per page) …but since I am not really sure what it is you need to do due to the privacy factor you mentioned I am not sure how to advise you.  If you need to , please send in the details of what you are trying to do to the support team or contact us and I will try to get the developer to look at your unique circumstances.

 

[Cici]

Also if you do not want them to see a map until after search:

You can click  the cjhjeck box to  Hide map until search…

and other SLP shortcodes to be used on each page

But first under SLP/ Settings/Results you will also want to check off the  box Disable Initial directory , that will disable results being shown until after a search has been done,.  Hope this helps

• This reply was modified 5 years, 8 months ago by Cici.

[Cici]

Hello Juergen,

1)  With Premier you can add the location limit Url

or search auto complete could be used

or discrete search could be enabled,

or search address guess

Since you have Premier there are a lot of additional features to use, you need to check to see which ones make the most sense for your business model and site.

 

2)Number of results to show after start up, after search etc is set under the Settings/Results Tab under the Store Locator Plus plugin.

More info

about appearance and layouts  displaying data fields, shortcodes etc in Documentation

[Author]

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