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Andrew, Spoke to the developer. Since your update did not correct the location sensor issue as intended, which was fixed with the last update with SLP and Power, we started thinkibng of other things to ty firt.
Did you flush your caching/
You may need to manually clear the WordPress cache that relates to WordPressor plugin updates. Specifically, whenever plugin and theme updates occur, you should purge the cache afterward to ensure that any changes made to the code, files, or the outward appearance of the website go into effect on the next HTTPS request.
Since you are using lazy load, the scripts in the updates may not have loaded in the correct order. The developer says that can be a big reason why the update did not work properly for you.To answer your question about support.
1) if it is a bug within the SLP plugin and not a conflict with your configuration, your load process or another plugin then you are reimbursed.
2) the reason for so many suggestions, each site is unique. And each site set-up and configuration is unique. There are thousands of combinations so it is not one answer fits all. As you know over the years the WPSLP plugin and add-ons have more features and are more complex.
3) The most expensive Log in support by the developer is the most costly. Because he would need to have access to your backend , you would need to have a full back up of your site and you would need to give him sign in admin privileges, he will NOT change your configuration, nor fix your themes, nor fix your other plug-ins nor settings, he troubleshoots and tells you what the problem is. As mentioned there are so many other products and plugins and themes and things like WP Rocket and lazy load of assets and caching all play a part in your particular site update process.If you flush the caching, and that doesnt fix it. Turn off the WP Rocket lazy lpoad and update the SLP and Power plugin manually.
If these do not help you can email support and when the developer has time next week he will use the browser inspect tool and will be more explicit, he is knowledgeable about all sorts of other things that I may not be able to think of..
Since you are using premier, you may want to also request access to SLACK via email. he will only add a contact who is technical and understands basics of javascript, he isnt always on SLACK but that is another way to reach him when he is working on SLP.
You can restore your back up then…you did do a back up before updating anything correct?
I Do not use WP engine and found the help page easily by searching their site here ya go
https://wpengine.com/support/7-steps-front-end-optimization/
on the bottom clcik on the link for support, this may also be a solution for your exports timing out to, their are many articles on how to optimize the configuration. You really need a developer or IT person or netowrk administrator to help you if this is above your skill set. I am sorry but I am none of those and I cannot help you with your server configuration, I can only provide you suggestions as to what might be going on with your site since you are using WordPress self managed plugin solutions
Just explain to them that the security llevel is over zealous and to look into why your site cannot communicate with the SLP plugin
contact their support, either through WP engine or Cloudflare they should be able to walk you through it. We cannot do anything on our end.
check your WP tables., obviously something did not restore correctly.
We have no insight into the self managed WPSLP plugins, the locations are not stored on pur server (unlike the MYSLP SaaS products)
Follow the Forum posting guidelines if you need assistance. The screenshot you have attached does not provide any information for us to assist you.
we cannot guess at what versions of SLP, WP, PHP, nor your site url and you do not have orders in the system for the user name you signed in with.Follow the WP troubleshooting about restoring sites
Not really, that is outside of my purview for support, when the developer is back in town, if you choose a paid support option we may be able to get him engaged but for in depth troubleshooting the ticket is high. For email support, please note there is no same day option since we are in the middle of a hurricane evacuation and expect to lose power. As mentioned in previous replies your site is highly customized so it could be a plethora of conflicts but the most likely is your theme. Did you restore to a back-up and try that?
Please note that the developer will tell you to back up and if you need him to log in and troubleshoot your site that is a paid support option so I would suggest you restore to your back-up. also check the PHP , javascript issues mentioned in troubleshooting , that may help you . I do not see your plugin environment so do not see what versions of PHP you are using
On your test site or any site, save and back up first, try a WP theme , try turning off other plug-ins, suggest the Bridge. If you migrated JavaScript make sure all the WP tables were migrated.
What is this? //# sourceMappingURL=lazyload.min.js.map
Andrew, If you look at your debug log, all the issues point to the Bridge theme and plugin and PHP undefined, there is not one that I can see that shows any errors for SLP. Normally I would suggest you go with the paid support but since there are no errors for SLP , the developer would probably point you in the direction of contacting the theme developer or plugin. If yiou need him to troubleshoot he will be back on Friday or Sat after the hurricane has passed.
When I visit your site I do not see any issues….and under the SLP plugin you have Rocket lazy load which is customized js but it is loading.
there is NO search form for me to add an address, only categories so I do not know how I can recreate your issue . I inspected but was “forbidden access” This is above and beyond the SLP support . you have a ton of customization and I am not sure what you expect to happen when some buttons are checked off. When I did a search and followed the network path I see: http_query: {QUERY_STRING: “”, address: “no address entered”, lat: “37.09024”, lng: “-95.71289100000001”,…}
response: [,…]
slp_version: “5.2.8”
success: true
type: “search”
I did not say we would not support the plugin, I only said I could not recreate your issue because I have no set ups at all with your type of customized multi level ways to search by list byt map by category, etc but with no actual address search box.
did you do a back up that you can restore to before you updated? If you believe it is simply an update issue, restore and test.
Where are you seeing the Geocode activate request denied?
It could be, the security settings may be over zealous, you should contact them and ask.
P.S. I could not see your screenshots, they were embedded with script…
The first one Image
About your server configuration”
contact your Network admin personto troubleshoot yourself, it depends on what level permissions you have but you can check if you are using a Proxy server, there are many articles on the net about this: example
https://helpdeskgeek.com/networking/internet-connection-problem-proxy-settings/
I am not Network IT savvy but I have been able to change via control panel and white list certain sites.
I do now your particular set-up and that is beyond the scope of my help for this Plug-in.
Hey Kevin,
I tested your premier subscription user Id and Premier subscription number and it came back as valid with no errors. This indicates one of two things:1)Either you have entered it in wrong with a character
or your server is blocking all communication to our server which is required to validate the license.
I am guessing since you entered manually it is the latter, your server is blocking communication with our server.I have visited both sites and they seem to be working properly. When the developer has some time he will try to look into it and will provide some insight.
Are you using a minify plug-in such as Smush? That is a known conflict with SLP. If you use the WP debugger do you see any errors in the log? If so can you send the debug error log that pertains to SLP? Make sure you do not have any spaces in front of your Premier subscription number or id.
Please post just a screen shot of your Plugin environment which can be found under the info tab so that I can ask the developer to weigh in. (Not the general admin tab with private info.) I am trying to get him to look at it today before he travels out of the area (we are under a hurricane warning and expect to lose power over next couple of days)
If you are using Location sensor, then the pop up window will always ask the customer to allow locations. This is a privacy issue.
Also you have an error on that site.Uncaught ReferenceError: GambitSmoothScroll is not defined
at (index):4Since you have a customized solution we cannot recreate your issue. You have no where to enter a zip code, you have drop down menus with unique widgets below in info and above and you have the search widget in multiple areas with multiple choices. If you believe there is an error in the set-up, please use the WP debugger and provide the error log pertaining to SLP via email.
p.S I deleted those screenshots.
Try typing in instead of copy and paste.
Are you using the id on totally different urls?
You should send the private info such as your account id via email under contat us. We appreciate you using the forums but do not want to see your subscription compromised. ThxShaun, Answered you via email as well. Remember the conversation and news articles from last MAY? You need to add a credit card for Google to bill you for your usage. Follow that link on your site when the map pop ups and it should give you the error message.
See Account and pricing changes under google Platform
Also noted that you have not updated the plugin according to your email you are still running 4.9.21. Make sure you are always backing up, but just so you know, there have been patches, bug fixes etc in past version updates. To see what updates have occurred you can read the change log in the WP Store locator plus directory
some of the updates might help you with the costs of geocoding but it is your choice.Please stick to the Premier forum .
I have no visibility into your back end. We only have that visibility for our MYSLP customers so I do not know where you are pasting your info.
P.S When posting in forums could you post in one forum or the other. i look at both forums so you only need to post in one or the other.The other plugin and forum users do not answer the questions very often so there is no advantage to posting in both forums. plus if you provided your plugin environment in one forum and not the other, I do not always relate one to the other and need to go back and forth. It will save us both some time
thxWith that many locations exporting, You should export to hosted CSV because the site is clearly timing out. WP has limits and WPE definitely sets a PHP process limit
If you are on a dedicated server you SHOULD be able to login and edit your php.ini file to change the default timeout (usually 30s) to something a lot longer.
it is definitely a server issue — the developer exports 10,000+ locations multiple times/year and it still worked for us.if you read the troubleshooting export article here
it explains in detail suggested changes on your end to assist you. EX” Have you tried changing the PHP ini file? As mentioned it could take 5 minutes for large datasets to export
ALso WordPress has a wp-config.php file and various define set within the main code that set limits on how much memory can be consumed by a single WordPress session. This will override the PHP memory limits and should be checked. Many larger applications, especially ecommerce applications, require you to edit this setting to change the default value. Store Locator Plus consumes little additional memory per exported location, however the aforementioned memory leaks in some environments can be an problem for this setting.Thanks for letting us know
If you see a message about anything to do with API restrictions that is google. I believe we had answered a few similar questions last year in the forums about this and the developer wrote a few articles such as this one.
If Google says you cant use restrictors with your API key, click on their message and it will redirect you
The error message I see on your site when I click on Allow and search is this
Uncaught ReferenceError: GambitSmoothScroll is not defined
at (index):4
And that is under your locations index. I would clean up that error if you can since you have a lot of customization going on.You might also want to use WP debugger to see if any errors are coming from your theme , another plugin or SLP. We do not see any errors related to WPSLP
When I open the window and DO NOT allow access, I see the warning not to share credit card info etc. Maybe Google Chrome has tightened up or is covering their butt by announcing privacy….The Do you want this site to allow access has to do with security measures with most browsers now as part of their privacy policies. That has been an auto pop up with Firefox, Avast web browsers and many others for quite some time. Chrome would block it if you were not running the latest security certificate and HTTPS and not even ask you. Apparently they now are asking .
Location sensor talks to Google and as the article suggests it shows locations nearest you. I do not know where you are in relation to the sites locations so I am not sure how to guide you. There are no locations near me and you do not have the radius dropdown so i cant change radiusHi Kevin,.
i answered and provided a screenshot of the error in the premier forum.