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P. S. Not sure if you are aware, but you have errors on that site. and SLP will not work if AJAX is blocked or turned off. See Troubleshooting
Below are errors on that page when I go to https://arrcled.com/locations/ (I assumed that was where you were deploying the Plugin since the main site did not have a link in the header.Uncaught TypeError: Cannot read property ‘AnvatoCustomPluginInterface’ of undefined
at anvplayer.min.js:225
at new t (anvplayer.min.js:225)
at O (anvplayer.min.js:225)
at Object.D [as poll] (anvplayer.min.js:225)
at initComponents (anvplayer.min.js:229)
at Object.init (anvplayer.min.js:231)
at z (anvplayer.min.js:233)
at S (anvplayer.min.js:232)
at window.anvatoVideoJSONLoaded (anvplayer.min.js:233)
at Object.z [as getVideoJSONSuccess] (anvplayer.min.js:192)
/wp-admin/admin-ajax.php:1 Failed to load resource: the server responded with a status of 403 ()
VM92:1 POST https://arrcled.com/wp-admin/admin-ajax.php 403
(anonymous) @ VM92:1
send @ jquery.js:4
ajax @ jquery.js:4
n.@ jquery.js:4
(anonymous) @ autoptimize_single_028ea9c85ba35c0d522cea6c583bca51.js:19Were you adding the image as a marker? If so the size of the image may be too big.
There are instructions about custom map markers that may help you.
Hi Kevin, I will close this post and you can post in Premier if you continue to have issues. In my meeting with the developer the other day we spoke about server capacities and platforms,. Your issue came up.
You stated ” The same day I installed, I was able to do an export of the locations (3,140). But when I tried later (as explained above), it didn’t work”
That indicates that your server/ processor is timing out
As indicated under the troubleshooting exports
We have a client that exports thousands of locations with extensive data tables and it takes less then a minute.
Nearly all production servers set a fixed amount of time that a program is allowed to use up in CPU resources. (This article that Lance wrote explains in agonizing technical detail, it refers to imports and older PHP but applies to exports as well)Lance mentioned that WPENGINE is not the most robust hosting platform. They are pretty weak for larger sites , there are better alternatives out there. But thats beyond our support mantra.
No, you dont HAVE to purchase the add-on.
SLP is already working properly. ( see screenshot and steps I took on my search of your site)the base SLp will search more then one country if you have the settings established as suggested in above. (” search settings to be “worldwide” and not on one specific country , also set the results search to a large number under settings/results) See the docs site about both of these options”) If you do not want focus to only be Aiustralia set the zoom level accordingly, see MAP panel settings
EXP add-on allows you to have additional settings such as a drop down selector by country if you think that will benefit you. Right now it appears that you have no results displayed at start up and the Australia Map as your center map at…I am not sure what your settings are.
Set your radius under results settings higher. Also your drop down box for radius for the search box is default of 10 miles, if you are not using any add-ons you might want that to be higher. See radius behavior and settings
Fotr instaNce, I went to your url, I typed in Belgium in the search box, the location marker went to Belgium but no results found, well, that is because the default radius is 10 miles and the center of Belgium, compared to your locations in Belgium is more than 10 miles apart. When I selected the radius as 100 miles and reloaded search using simple belgium results were shown see attached screenshot.
If you want the site to be more intuitive, you might want to have Experience add-on or Premier. (Premier also allows user to have a Country address guess)
It is up to you or your client , the other options is to have radius default as a larger number or with experience add-on not rely on radius behavior.
Review the various docs site posts to determine which outcome would best suit your purposes.
https://docs.storelocatorplus.com/location-search-enhancements/
https://docs.storelocatorplus.com/blog/category/faq/what-to-buy/
Kevin,
Please star a new topic chain for your scheduled import question if you still are having issues. Lance has been testing extensively on scheduled imports and remote file retrieval and it is working correctly.
He has update coming out so that the messages output will tell people when their source CSV file is inaccessibleNote: Google Drive is not allowing external access even with shared links / public enabled.
Lance added the simple csv file list on Amazon S3 drive and set it to public read access and it worked first time: You can test it.
https://storelocatorplus.s3.amazonaws.com/locations/csv/9+Restaurants+With+Lat+Lng+Cat+-+9+Restaurants+With+Lat+Lng+Cat.csvTrue, you do not have any errors apparent inspecting using dev tools in browser under console , but you do have 54 warnings: All begin as
Mixed Content: The page at ‘https://wickedwhite.com/find-a-dental-professional/?addressInput=01886’ was loaded over HTTPS, but rrequested an insecure image ‘http://www.wickedwhite.com/wp-content/plugins/store-locator-le/images/icons/bulb_azure.png’It worked for me, I ntered zip code 01886 and results were returned,
In the future please provide your plugin infoP.S. With Experience add-on you can have a drop down by country discrete search, you also need to set your search settings to be “worldwide” and not on one specific country , also set the results search to a large number under settings/results) See the docs site about both of these options. And you may want to read the experience add-on product details as well.
Hi Kevin,
I had reported the broken links in the back end that go to the docs and now that Lance had
a break in his busy schedule , he was able to find the problem with one of the WordPress updates and dedicate some time to fix them. They should be working now. The documentation is a little bit more complicated now that there are two different products using the docs site.
If there is something that you see that needs to be updated let me know. I try to update the documentation when I see the issue. We will take your suggestion and add a Multisite info page.Please follow the Posting guideline and provide the information required so we can better assist you. Best idea is to provide a screenshot of your Plugin environment which can be found under the info .
Do you have a Network Admin person? There are settings for the master site ,like the premier subscription ids, that apply across all subsites.
if WP engine changed that setting , that indicates they think you are running multisite
There are advanced settings when you do that you need to know and it completely changes the db structure
Please review the WP info about multisite network
This is above and beyond our support.
After doing whatever it is they did. Did you try to Reinstall the plugins Manually? We honestly have never had anyone have this kind of a problem with their subscription. And we have had a few new customers purchase their subscriptions in August.
Scheduled imports, make sure you have WPCRON working and that the files are accessible.
I have asked the developer to check the scheduled imports.
In Documentation clik on the WordPress Self Managed plugin inside and there aretags and key words on right hand side, or you can search in the search box where the magnifying glass is .
If you search location Imports you should find half a dozen pages to help you
Example duplicate handlinghttps://docs.storelocatorplus.com/blog/csv-import-duplicates-handling/
Skip geodocing is self explanatory ( I thought) If ALL of your locations have a latitude/longitude check skip geocoding. This way if you export and delete all locations and reimport you will not get hit with the geocoding fees from Google if there is already a lat/long.
More IMPORT information is found under Performance tips Location importing
Clear messages: if you have under general tab the “LOG Import messages” turned on, then this will clear those messages
Scheduled imports you also have a checkbox under the general Setting that needs to be checked off.I am sorry some of our links are broken in admin panel that go to our docs site. Something broke after WordPress auto updated, It is on developers to do list
I am trying to folow the stgeps you are taking, when you say you have tried everything. I need to be able to explain it to the developer. Also if you have Premier there are more options. Also make sure you have flushed your cacheing
The site url you provided does not leave the country if I search for outside of the U.S. t when I searched for London I only see the center of the US I do not see a different map load and could not locate addressMore shortcodes
https://docs.storelocatorplus.com/blog/slplus-shortcode-options/
When using the append did you use the shortcode only_with> and under results/settings change the after start up miles to a lower number. Change the default radius to a lower number as well
For instance I have a page for Costa rica, Because Google is U.S centric the search for anything in Dan Jose would always go to calif.
I added this shortcode on my page and now it always searches only that country on that page
[SLPLUS map_region=’cr’ center_map_at=”San Jose, Costa Rica” initial_radius=’1000′ append_to_search=’Costa Rica’]
Ok, You can also try uninstalling Power and then reinstalling, the developer thinks it is the caching and the lazy load which may fragment the plugin script thus not ordering the script in the updates in the manner they were written. Maybe if you try turning off the lazy load on your test site and updating the plugins?
Let us know…Not sure why it wouldn’t let you post, maybe the chain was two pages long now. if your Premier is active you can also post in Premier forum.That isn’t the way the Google API Map and SLP work. (How search and radius work) It will always go to the destination searched unless you have a discrete filter or append to stay in just one country.. The other forum question , the answer was this:
Once the search has initiated on the site the google geocoding API kicks in.
There may be a way for you to write some special code but it is not something we can do within the self managed WPSLP free plugin and still have it communicate and use the google MAP API. You can add shortcodes viA the add-ons if you want it to only search in one country for instance or only within x radius etcYou can hide the map entirely with Experience add-on, or have a discrete search or a dropdown of countries or cities where your locations do exist. That way your customers will not be searching all over the world and your Google MAP views will not be pinged every time they do perform a search just to be told No locations found…it might help you and the customers if you showed thrm a list of the areas that do have locations. But that is totally up to you.
The feature you are inquiring about does not exist within our plugin
I just noticed the first screen shot you provided shows this :This Info Cached:1557439858
And now I visited your site (now shows the https://www.racewaycarwash.com/wp-content/cache/busting/1/wp-content/plugins/store-locator-le/js/slp_core.min-1567088649.js
which is the current version..) and no location sensor pop upDid yoiu figure it out already and clear the cache? Or did it clear itself?
Andrew, Spoke to the developer. Since your update did not correct the location sensor issue as intended, which was fixed with the last update with SLP and Power, we started thinkibng of other things to ty firt.
Did you flush your caching/
You may need to manually clear the WordPress cache that relates to WordPressor plugin updates. Specifically, whenever plugin and theme updates occur, you should purge the cache afterward to ensure that any changes made to the code, files, or the outward appearance of the website go into effect on the next HTTPS request.
Since you are using lazy load, the scripts in the updates may not have loaded in the correct order. The developer says that can be a big reason why the update did not work properly for you.To answer your question about support.
1) if it is a bug within the SLP plugin and not a conflict with your configuration, your load process or another plugin then you are reimbursed.
2) the reason for so many suggestions, each site is unique. And each site set-up and configuration is unique. There are thousands of combinations so it is not one answer fits all. As you know over the years the WPSLP plugin and add-ons have more features and are more complex.
3) The most expensive Log in support by the developer is the most costly. Because he would need to have access to your backend , you would need to have a full back up of your site and you would need to give him sign in admin privileges, he will NOT change your configuration, nor fix your themes, nor fix your other plug-ins nor settings, he troubleshoots and tells you what the problem is. As mentioned there are so many other products and plugins and themes and things like WP Rocket and lazy load of assets and caching all play a part in your particular site update process.If you flush the caching, and that doesnt fix it. Turn off the WP Rocket lazy lpoad and update the SLP and Power plugin manually.
If these do not help you can email support and when the developer has time next week he will use the browser inspect tool and will be more explicit, he is knowledgeable about all sorts of other things that I may not be able to think of..
Since you are using premier, you may want to also request access to SLACK via email. he will only add a contact who is technical and understands basics of javascript, he isnt always on SLACK but that is another way to reach him when he is working on SLP.
You can restore your back up then…you did do a back up before updating anything correct?
I Do not use WP engine and found the help page easily by searching their site here ya go
https://wpengine.com/support/7-steps-front-end-optimization/
on the bottom clcik on the link for support, this may also be a solution for your exports timing out to, their are many articles on how to optimize the configuration. You really need a developer or IT person or netowrk administrator to help you if this is above your skill set. I am sorry but I am none of those and I cannot help you with your server configuration, I can only provide you suggestions as to what might be going on with your site since you are using WordPress self managed plugin solutions
Just explain to them that the security llevel is over zealous and to look into why your site cannot communicate with the SLP plugin
contact their support, either through WP engine or Cloudflare they should be able to walk you through it. We cannot do anything on our end.
check your WP tables., obviously something did not restore correctly.
We have no insight into the self managed WPSLP plugins, the locations are not stored on pur server (unlike the MYSLP SaaS products)
Follow the Forum posting guidelines if you need assistance. The screenshot you have attached does not provide any information for us to assist you.
we cannot guess at what versions of SLP, WP, PHP, nor your site url and you do not have orders in the system for the user name you signed in with.Follow the WP troubleshooting about restoring sites
