[Cici]

I have used the exact same settings you are using and have updated my site Premier version to  5.3.2 , using a regular WP theme and cannot reproduce your issues. We have other premier customers who rely heavily on the category selector and no reports of any issues. It is something unique to your site. (Also the premier 5.3.2 update had to be done manually because it only works with WP version 5.3.2 so we did not want to make it an auto update for those people who did not update WP to 5.3.2

If you have a staging/dev site, did you also try it using a standard WordPress theme and not a custom theme?

Paid support select Next Biz day login

Once that is purchased send an email  with login support and provide the staging site url ,  etc. He will not work on live sites so make sure it is exact clone of the site you are having issues with

 

 

 

 

[Cici]

If you need the Power add-on that is sold separately. It is more than a “tags” add-on and tags is built on the same WP taxonomy as categories are. It also allows you to establish directories,have SEO pages, have contact fields, import/export, , have categories.

Or you can request a coupon opt to buy the Premier subscription and request a coupon to be applied to the initial set up fee, please note that Premier is a yearly subscription and has many additional functions and features not found in either add-on. Such as dial ext. phone link. cluster map markers, url controls and more

[Cici]

You are not on our server so we would not be auto pinging Google with call backs, but using any Browser dev tools you can see that you have this in as your results container for some of your locations:

href which I have never seen done before. So you have maps built within maps.

Every time your sit loads the map and results it is pinging that geocode you have built into your results (or theme). Looks nice but you should contact Google support on how that is impacting your api billing.

some suggestions the developer wrote an article about reducing Geocoding.

[Cici]

The most common issue if you cannot edit or add locations is a conflict with another plug-in. (like a minify plugin such as Smush it)

But in your case looking at that site, You have a mismatch of versions with the WPSLP Core .min and slp_core min

I have no idea how that happened unless your site was migrated incorreclty, or you have left on WP_Debug and/or something during your update was not copied over. Ive not seen that situation before. Usually both those files are pretty much exact same version numbers with maybe the time stamp slightly different,

These are the two different versions showing if I inspect your sources on that site

https://afxracing.com/wp-content/plugins/store-locator-le/js/slp_core.min.js?ver=1578532156
and https://afxracing.com/wp-content/plugins/store-locator-le/js/wpslp.min.js?ver=1528404084

Back up your site, and you may have to uninstall and reinstall SLP again.

Turn off other plugins one by one. to see if error goes away.

if you still have issues :
troubleshooting suggestions , turn on WP debugger

[Cici]

You allowed your Premier subscription to expire Renewal was Jan 2020 (If this is Pete Downes.

[Cici]

Please provide your Plugin Environment as requested in posting guidelines.
As far as your Google APi, there are numerous news articles under SLP and documentation. You can also contact Google support for information

[Cici]

If you wanted to add them as tags instead of as contacts and have Tags searchable, see docs about that.

[Cici]

Please provide more information See Posting Guidelines

The search by Name field is the name of the business. not a secondary search by an employee. Not sure I am following what you are trying to obtain.

See the data fields that you can use.
There are search by tags, search by categories, search by address, search by state, search by country, search by name (Name of store) Those additional fields are part of discrete searchs as part of add-ons.

Are you trying to create a directoy? or SEO Pages? or just a contact fields s=directory) Contact fields is part of the Power add-on

[Cici]

If you are seeing the word Undefined you do not have current versions of the plugin, that was patched in previous versions

Please read the posting Guides, provide screenshot of your INFO Plugin Enviornment

[Cici]

thanks for letting us know

[Cici]

thanks for letting us know

[Cici]

I have spoekn to the developer:
You have some errors on your site involving js.
The category selector on Floe international SITE is broken because the JS is broken.
On your site:
When we pick a new category from the drop down it is not updating the matching hidden field that SLP uses to tell the server which categories are selected.
Something else is manipulating/managing form I/O.
The developers guess is Bootstrap Hover Dropdown is likely , as part of their h-code theme.
You will need to debug your JS and figure out why the slp-power/js/slp-power_userinterface.min.js is not allowed to control the category drop down interaction.
If they want to stop minifying the SLP JS they will need to turn WP_DEBUG on (set it to true) in wp-config. SLP uses that to determine when debugging is needed and that includes providing the uncompressed JavaScript which is much easier to debug.

If you need the developer to log-in and do the Troubleshooting that is a separate paid support. I can send you an email from support with the language and requirements to engage the developer to debug and troubleshoot your site.

P.S. the reason you cannot auto update Premier auto udates had to ve blocked as mentioned in the email dated Dec 13, your server is trying to validate the SLP Premier license Server 10x/minute. This indicates there is something not set up correctly with your
WP environment.

[Cici]

I see an email sent to graphics@floeintl.com in support channel Dec 13 about how many times your site was oinging our server and the duplicate subscription. The developer was on travel that week.

I have asked him to add you to the Charleston SW Slack channel so that he can communicate and explain the situation and walk you through any issues

[Cici]

Krista,
Could you please provide the missing information (#2 in Posting guidelines) so that we can assist you. We need the plug-in environment specifically. I see that you had purchased the Power add-on a few years ago. You might need to update but I cannot tell without more info

Something you might want to check in the meantime:
it looks like on that URL Page for Sierra Flame, the plugins are set up differently then the way they are set up on Amanti. If you search under the Amanti where to buy it works perfectly. I assume you are handling both accounts?
Is it possible you have not set up the Google API for the Sierra Flame url? For whatever reason when doing a search tunder the Sierra Flame it is not communicating with Google at all. No errors but also no results. If you look at the way the Amanati dealer is set up, the Plugin is loaded properly and it is able to talk to Google.

First
make sure the plugin and add-ons are loaded and correct version and activated,

Second
check that Google APi is set up correcty for both domains referenced on that site

Third
If that fails use
WPDEBUGGER to troubleshoot

• This reply was modified 5 years, 6 months ago by Cici.
• This reply was modified 5 years, 6 months ago by Cici.
• This reply was modified 5 years, 6 months ago by Cici.

[Cici]

Note: it is difficult to understand what you are asking but I believe you do not want any results to display until after search is [performed. I do not understand about the hide map question. Also as Premier customer you may wish to post in Premier forums,(see under your account) those questions are answered first.

Look At results settings and select Disable Initial directory
With the Experience add-on, (Part of your Premier subscription) other settings will appear and can be enabled that will Not show the results immediately until after a search has been performed. The setting is labeled “Disable Initial directory”.

Make sure you are using the current versions.

[Cici]

Please provide your Plugin environment as outlined in Read before Posting. I need to know what versions and what add-ons as well as url.

You can find answers to most questions in our documentation.

Search Settings

Results settings

Map settings

[Cici]

P.S. Did you fix your server on your end? your site was constantly pinging ours and I believe support sent you an email about it. You would not be able to update Premier if it is pinging us every few minutes. I can check with the developer or you can contact him using SLACK.

Double check to see if Premier is also on 5.3.2

• This reply was modified 5 years, 6 months ago by Cici.

[Cici]

I do not know what versions you are using. Please provide your plugin info.

[Cici]

Great, Thanks for letting us know

[Cici]

Please provide the information requested in the read before posting guidelines? What are you using for versions and add-ons.

Premier subscriptions have many variables and features

Not sure what you are referring to

https://docs.storelocatorplus.com/horizontal-vertical-checkbox-category-selector/

or
https://docs.storelocatorplus.com/search-address-auto-complete-setting/

or discrete searches
https://docs.storelocatorplus.com/store-locator-plus-discrete-searches/

[Cici]

Andrew i spoke to the developer and to do exactly what you want (basically have two different results order by Name then closest) would require him to customize the software. You would need to contact support to see if he has time and schedule to do a customization project for you. So having the power add-on would not give you those exact results unless all the names were the same such as Smith market in different locations. Also for any customization a Premier subscription would be required in addition to customization. He hasnt taken on any customization products recently but if he has time he may be able to provide you price…

• This reply was modified 5 years, 7 months ago by Cici.

[Cici]

Please provide your Plugin information
Provide versions, including the SLP add-ons you may have. Best method to provide this info is to capture a screenshot , under the Info tab , provide your SLP Plug-in environment

Provide the site url page example: htps://mysite/locatoras mentioned in the read this before posting guideline. i.e.

Do you have Power add-on, are you using Location sensor in addition to alphabetical.

If you have Power add-on the way you could accomplish this is to have the results show initially AND ALPHA THEN ONCE A SEARCH IS DONE, FOR INSTANCE BY ZIP CODE IT WILL SHOW CLOSEST TO THAT SEARCH AND THEN ALPHA

without knowing what you are using for add-ons that is the only suggestion I can provide

[Cici]

is this your site?
https://www.genol.at/gcard/

The Store locator seems to be working fine, so the only thing I can suggest is that you use the WP debugger or turn off the other plug-ins one by one if you are having problems in your WP admin panel with the plugin , try updating first to see if the problem is solved..

[Cici]

Did you happen to note on that screenshot you provided the GOOGLE ERROR??/ NO API KEYS? What is that referring to
What is the url where you are seeing that error ?

If you cannot add a location or the tabs in the admin screen in back end is not working properly, are you using smush it or another minifier plugin? If so there is a conflict. First try turning off deactivating the other plugins one by one.

your versions of SLP plugin and add-ons are outdated. We are on 5.3 or higher for all. If you are using WP 5.3, you can update Premier to 5.3 or higher as well

If you are trying to get to the bottom of the errors, use the WP debugger and provide us the debug log (make sure it is current clear any old messages) there could be a conflict with your them or other plugin.

Another good info page about javascript errors

That screenshot is showing a warning of NOAPI key from Google as well. I cant tell what is going on without a url page where you have the SLP loaded

[Cici]

Have you had a chance to reference the email sent to you from support regarding the number of times the premier is being validated?

[Author]

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