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Hi William,
What do you have set under Experience/results “At startup” to show initially and radius to search initially, if you lower the radius there it should help.
Have you disables the Initial Directory if you have Show Locations at startup? Are you setting it up so that the results only appear after the search?
Also you haven’t mentioned it, but what is Experience, order results settings? Do you have closest furthest or other setting?
How did you load the locations? Did you load them one by one manually or using ProPack (I do not see ProPack so assume you were adding therm one by one)
If you have incorrect data that Google cannot geocode then your address may be incorrect or some of the fields are missing and there is not enough info to process the query.
Do you have a theme that is updated to be compatible with WP 4.5.2? SLP maps are javascript intensive. Unfortunately I cannot troubleshoot for you since the url is your dev site. Here are some suggestions about geocoding erorrs
Could you provide your Plugin environment (see the posting guidelines)
Are you looking for the do not scroll button? If so see map documentation and functions
There are some add-ons that will give a count such as how many locations in a certain city, that would be directory builder.
there are so many variables that you set to get the results you want it would be pretty tricky.
For instance you are asking for number to come back in the searchers area. that would indicate that one would need to know the location, either through location sensor or IP address. Browsers work differently on those accounts. ( See location sensor documentation) and what would come back if a searcher browsed or search incognito? It would come back as no results and that probably isnt what you want. The search and query to Google is based around radius (which you set) of either the map, or default for the search. (How SLP search works)
It is an interesting concept though, and you can query the developers to see if it is possible to customize something like that for you.
That is not a current function of the free SLP plugin
Hi Leigh,
Ok, let me try to help you figure it out. You have Elegant Themes by Divi, Divi had issues when WP went to 4.5. “Divi is known to be incompatible, yes, our Master List (https://wordpress.org/support/topic/read-this-first-wordpress-45-master-list) contains a fix for this that does not break Core jQuery though.”
Have you checked and updated? It appears it is using old jquery 1.11 or one of your plugins is using that, which indicates it could be what is creating issues with your map.
Read the Post about this and WP Master list
I did an Inspection of your site , it appeared you are using Elegant themes diviv2.2 and they are up to 2.7 now. It isnt always not loading the map but stopping the map from loading correctly as well. If they have not been updated it will interfere with the Map and cause all sorts of peculiar happenings.
, it is either your theme (most likely suspect), an something appears to be using old jquery 1.11 which indicates the update to WP 4.5.2 and not updating the other plugins and themes could be what is creating issues with your map.
..When I use the browser tool with Chrome , and Inspect console
You are getting this error message :
.Failed to load resource: the server responded with a status of 404 (Not Found )http://test.mrshericksshakes.co.uk/buy-us/animate.css
You can contact your theme author to update and/or use the debugger
. See the Troubleshooting Page for more info, links and tutorials.
P.S. Clarissa, when you say no locations are showing up, where are they not showing up? In the back end admin panel under locations or on your front end results? Please provide the info above. Also what versions of WP are you using? Screen shot of your Plugin Environment is most useful. You can find it under the Info tab
In order to answer you with a possible solution, please provide your Plugin Environment and other pertinent info requested per the Posting guidelines. We need to know what versions, what add-ons etc that you are using. as well as the site url (if we need to check for conflicts with other plugins)
See info in the documentation on Import and how to format your csv file, your data fileds etc.
Could you provide some information so that I can assist you , Plugin Environment, site url? (See posting guidelines so we can better assist you)
Rob, Updates to EDM, SLP, PROPACK, EXPERIENCE etc should be available to you.
POWER add-on is in Pre release if you wish to explore and test on a dev site.
After updating your add-ons and EDm are you able to obtain the functionality you need?
SLP 4.5.05 is in release
Melissa, Have you updated all your Plugins and Add-ons now? Have you updated to WP 4.5.? If you have and you have any issues please post in a new forum thread. There have been a lot of updates since this post, quite a few of our plugins and add-ons are now on version 4.5 to keep current with WordPress. If you are experiencing any issues after updating WP to 4.5 please read the Authors Post.
1) Oh Gosh, I am so sorry. I totally forgot that the Enhanced Add-ons were not released individually as a v 4.4 because EXPERIENCE ADD-On was already released at the same time when SLP went to 4.4 instead. Sorry My mistake, Only ProPack, Tagalong, etc the other add-ons that haven’t been rolled into Power or Premier as yet were updated to 4.4. as individual add-ons. I can send you a coupon, I replied to your IT person about that in email.
Sorry about that miscommunication:, so let me try to understand your question a little better.
2) I visited your site, I do not know as much about the UK geography so I just entered a search for “Devonshire”.
A list of results came up and a few pins came up on the map. Do you have a Center MAP at a central location? Have you selected the UK Map domain? What are your zoom settings/ (Zoom was adjusted in an update) Post about EXPERIENCE and ZOOM updates
Did the issue only appear with the WP 4.5.2 update? If so check that your Theme and other plugins updated to utilize the rules set by the WP 4.5 version.. Dev POST about the WordPress updates and effects that pother plugins or themes can have on your Map.
3) I inspected the site, went to Console and error message appeared, you might want to check that plugin and see if it is updated or is interfering with the map :
Failed to load resource: the server responded with a status of 404 (Not Found) http://test.mrshericksshakes.co.uk/buy-us/animate.css
Please let me know if this info helps.
Hi Leigh,
All of your Enhanced Add-ons are out dated and will not work properly with all the newer 4.5 versions of SLP and WP 4.5.2. .There have been a lot of changes, improvements and security updates. WP 4.5.2 also effected the way some themes and plugins worked. It uses the new version of jquery.
All of the Enhanced Add-ons that you show (Results search and map as well as Widgets) are now part of the new Experience Add-on, (not to be confused with the Experience package previously sold, that model was not working well)
The Enhanced add-ons are considered Legacy, they will work, but you would need to update them to at least 4.4..x versions.
Suggest you update those versions, and or purchase the newer EXP Add-on. I can offer you a discount coupon to use, since you bought the Other add-ons within the past year. If you wish to do that please send an email to Support/Contact Us
The reason for the changes are explained in Lances Post
Did you try the single space in the placeholder (no text just a space) and did it work for you?
Meg,
Thanks, please keep us updated. I have added this as a potential issue to the developers task. He just got back so it might be a while before he sees it. have you tried browser stack to cross test the site on various platforms?
Your Theme or another plugin is breaking the ability to load js. Your Divi or custom norvell theme is using outdated versions of jquery. The SLP Plugin style is heavily reliant on Javascript
You will need to debug and hopefully resolve with the theme authors
Hi Roberto,
Set the default under Experience search to a lower number if you want the locations closer to come up first. Your drop down search km is currently set to 100Km. The default is set by using parentheses around the radii.
Are you all set?
P.S. Have you checked your plugin version of WPBakery Visual composer? There were some issues after last WP 4.5 update apparently. It appears you have an older version, but I could not find that specific author as shown on your screenshot.
Hi Meg,
The SLP plugin styles are Javascript intensive. Any of your other plugins , or theme, that are interrupting the flow of js will effect how the SLP map and plugin styles work. Have you checked all your plugins and themes, even ones that are in your plugin suite but may be deactivated, to see if they are running the current versions of jquery iaw WP 4.5 updates? If SLP was working before in ios and now isnt I would look at other updates as well. I havent had a chance to test all the browsers but the developer does when he updates. He is currently our of town. I added it to the list of testing to make sure it isnt our site.
If you could troubleshoot or debug and see what you can find out, it would be appreciated. The link and Info is here in authors last post
Janitor is free yes…You have a back up of your site right?
You can go to WP directory and load any version of SLP from there. I am not sure if that will fix your particular issue.
WP has issued some warnings of late about security. All plugin and your theme authors should be fixing and updating to keep current with WP best practices, yes when they change things it causes a ripple effect, but it goes with the territory of developing plugins and themes. The author always suggest people have back up of their WP sites for that reason there are some inexpensive plans out there, but that is a different subject
Janitor is free yes…You have a back up of your site right?
You can go to WP directory and load any version of SLP from there. I am not sure if that will fix your particular issue.
WP has issued some warnings of late about security. All plugin and your theme authors should be fixing and updating to keep current with WP best practices, yes when they change things it causes a ripple effect, but it goes with the territory of developing plugins and themes. The author always suggest people have back up of their WP sites for that reason there are some inexpensive plans out there, but that is a different subject
Hi, I checked your site and I can see the Widgets, and the Map as hidden.
Did you update your divi theme after you updated WP 4.5.? They were mentioned in WP master list as having some issuesAre your other plugins using updated jquery? See the authors post about disappearing Map due to Javascript errors . He has a tutorial on that post as well.
I don’t understand why your Experience panel/ View would be missing on the back end admin UI . Do you have Network Active Multisites on by any chance?
If none of the issues described above are apparent, can you roll back to an earlier version and see if it appears?
Thanks! I will close this post, if you have any issues with the updates please start a new thread.
Hi Mark,
I do not see the Experience add-on as part of your Plugin Suite, I see ProPack and Tagalong. Did you mean under the Experience tab (I know it is confusing) . Are you using WP 4.5.2? If you roll back to SLP 4.4.37 do your labels save?
Note: I do not know if this has anything to do with it, I hope not but when I did a quick inspection of your site, it did show some failures, you might want to debug , if you need tutorial on that, see Troubleshooting: These are the errors I saw on your site when I used tools/console. Has your theme been updated to use current Jquery versions?
jquery.js:2 Uncaught TypeError: Cannot read property ‘replace’ of undefined
https://fonts.googleapis.com/css?family=Open+Sans%3A300%2C300italic%2Cregul…0%2C700italic%2C800%2C800italic%7CLato%3Aregular&subset=OpenSans&ver=4.4.2 Failed to load resource: the server responded with a status of 400 ()