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Viewing 25 posts - 2,201 through 2,225 (of 2,688 total)
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  • in reply to: Restrict search to a country, to avoid postcode mismatch #42947
    Cici
    Keymaster

    You can Append the search with the country name so it will always search Norway,

    that is part of the Discrete search (see newer documentation ) and Experience Add-on.

    or you can try to  set the Google Map domain to Norway (no guarantees they will actually use that domain to restrict queries but you might have a better chance )

    There is also a cool feature as part of Premier that shows the google guesses as to what you mean if you type in 1359 and it will come back with options. Or you can turn on Boundary Influenced Guesses, I have premier and this is what came back for me with those checked off and I had added a location in Oslo with 0791 zip

    (For a limited time, you can  request a coupon for one of these add-ons  by taking the hosting survey)

     

    in reply to: Split: uploading csv file messages #42945
    Cici
    Keymaster

    Yes, and it takes a while to cache them, if you then go to the Locations panel and then go back to the import panel you should see a log import messages if you have that checked off to log the import messages, otherwise with a bazillion locations it wold take forever to come back with all that data in the log import message.  We are still having some issue with the duplicate update handling for the categories but everything else seems to be working now. Power 4.6.01 is in beta testing now.

    If you have a dev or staging site (not live) and want to test 4.6.01 or whichever pre release is out you can do that as well and report back to us if you see any bugs or error messages…, just make sure to always back up your site and data first.

    There is some tools and tips on importing large locations as well in Docs

    Let us know if all is well now. Thanks!

     

    in reply to: Pages Template Not Updating #42943
    Cici
    Keymaster

    Hi Shad, Thanks for answering , that  is how I recall Lances tutorial on how to do that as well.

    Trenton,

    you should consider upgrading to the  Power add-on which replaces Contact Extender, Pages, ProPack and Tagalong.  You can  request a coupon(s) for discount by taking a hosting survey.

    The versions you have now will not be updated ,in the future.  The SLP , Power, Experience and Premiere  will continue to be updated and are now version 4.6 . They  continue to be improved for faster processing , while using less overhead to maintain and support . There will be no further updates to any  Legacy Addons. (See FAQ in the docs on what replaces what )  There is a link to the SLP Youtube channel on the DOCS site as well…are a few tutorials on the updates to Pages

     

    in reply to: Errors: MAKERS, countries, order… #42941
    Cici
    Keymaster

    Your error is in your child theme or the file path to something (perhaps your markers or icons?? I do not know what Waypoint is) from what I can tell.

    See Troubleshooting on how to debug. There is also a tutorial video link there on how to use firefox tools  to find the errors and debug

    I looked at your site using Chrome INSPECT element /console and see the  failure that points to your Ostaka Waypoint:

    Here is a screenshot of the error

    in reply to: Show Locations Button Color #42910
    Cici
    Keymaster

    I do not know how you got it to be all purple to begin with. , The SLP core base plugin does not have any plugin styles that would obscure the  text with the same  color as our submit locations button or search button. . Your custom theme on your site  is overwriting the color scheme of the SLP plugin you selected, try other SLP plugin styles.  Or if you have a WordPress theme change the menu and fonts and colors in your theme menu bar.   I do not know your theme and therefore cannot advise you where to change it. Pick a SLP plugin  style , there are over 20 to choose from.

    Go to  Experience/View tab , you can see the documentation from there “. Learn more about changing the Store Locator Plus UI with plugin styles”

    If you need help designing your WordPress site,  I suggest contacting Cybersprocket.com  You do  not need to be a coder to use the SLP plugins or add-ons product. But if you are trying to change a lot of elements and designs and themes andare unsure how, they can help you. I am not a developer or coder and I am able to change text colors, and do simple CSS, but I am also using just a standard free WP theme and the built in Twenty sixteen plugin style from SLP>

    in reply to: Power Features to Populate in Search #42908
    Cici
    Keymaster

    I see the documentation page  you are showing and ,  The title of the page is “Location Imports with power Add-on”. What you asked was how can I make it show up  under the map in  the Results.   Where does the documentation page you referenced say this extended contact field  info will show up in results? I want to make sure the documentation page is correct and I do not see anything on the page other than those are the field name headers .

    Those are the column header fields  for importing….when you create a file for import they need to have column headers  so the column header for first_name, and  the column header for last_name would be uploaded in your location with the other fields.

    Are you building a directory (list) or a store location map  and you just want some additional info to appear?  What you are trying to accomplish?.  If You want the Doctors names to show up in the map bubble, or somewhere under the results under the  name of the the location?  If so that is accomplished with the Experience add-on. The Power add-on does not say anywhere that I know of that it changes the appearance or what is included in the results layout.

    For instance , If you wanted  cluster map markers that is part of Premier,

    if you want results to order by A to Z instead of nearest , that is a setting in the experience Add-on. If you want a discrete search, ditto Experience. Ifthat will appear when you have Experience add-onm you want to change the way the base storelocator plus Results are displayed and you do not see the plugin style showing it that way, you change the layout

     

    Anything extra, as in not in the built in free base Store Locator Plus plugin , but involves Appearance or layout, i.e the  Front end that a site visitor sees, that is part of Experience Add-on. You can change what is shown in results under the results layout and by moving lines of shortcodes around under Results ,layout,

    if you want to change how the search form appears, as in you want it to be search by location and then by zip, that is part of Experience Search Layout.  If you want to change what appears in the map bubble, that is part of Experience Add-on..

    If it involves  data fields, loading data, importing data, taxonomy of data, SEO pages,  i.e. the “back end”   then its in  Power.  Contact Extender used to be sold separately and was a means to add a “special identifier” so  an administrator could add internal  ids and additional information  with a specific id t for updates .  i.e. A large company has internal contacts and assignments for warehouses or parts…they wanted to be able to update a  thousand locations with new contacts assigned to that particular store or warehouse for their internal customers.

    You can extrapolate that data field now with a shortcode and  add it in the Results layout or Bubble layout or search layout to be seen  on the front end with Experience. See the Experience Documentation

    If you want a page with a directory, you can do that as well with a short codes.

    Example I just added:
    <h4>Anderson Medical Building……etc for a location.</h4>
    I added Last Name Anderson, and title DR.

    I have Experience Add-on. I went into the Results Layout and added this shortcode (html element)

    <span class=”location_name”>[slp_location name] [slp_location uml_buttons] [slp_location gfi_buttons]<br>[slp_location title][slp_location last_name]

    Now my results for that location is as shown
    <h4></h4>
     

    in reply to: Show Locations Button Color #42906
    Cici
    Keymaster

    I erred with my previous statement about being able to do that with the Power Add-on. , You are correct:

     

    The reason I said Power is because Power replaced ProPack for all intents and purposes , with that exception. You used to be able to add and edit CSS with ProPack…If you had ProPack previously and had  CSS rules, those will still be applied.   But if you did not previously have ProPack and want to add or edit  CSS that is  a function of  the Experience Add-On (or if you are adept at CSS rules use any editor)

    If you have BOTH  the Power and Experience add-on there are more features and styles that will work best and you might find  a style \ exactly as you would like it without doing ANY CSS. You see a view of the style in an inset if you have Premier.

    In my opinion, if  you are going to purchase both add-ons, your best value is the Premier Add-on with Subscription. You will get additional exclusive features not available with  any of the stand alone add-ons,as well as the third party add-ons that you can opt to use or not,  (such as Social Media Extender, Extended Data Manager, Gravity Forms integration, User Managed Locations) but that you may find useful, eliminating the need to have a lot of  other WordPress add-ons. Less outside add-ons =less conflict potential, , less maintenance , and less juggling for support on your end, since you will also have   access to the premier forum (the questions in premier get answered first).   Any recent purchases (like your Power Add-on) will qualify you for a discount off the Premier  set-up fee.

    Info on the CSS and plugin styles

    advanced plugin styles and CSS

     

    in reply to: results are not shown after a search #42902
    Cici
    Keymaster

    Flavio,

    I am sorry, I understand this is frustrating…And we will get to the bottom of this

    One more question:

    Using the Experience add-on What is your setting under Search/Experience/ Radius behavior?

    From the drop down next to the Radius Behavior, Is it “always use, do not use, or use after search”?  It appears there is a combination in your settings that is the issue.  When inspecting your site  using Firefox, .we see one of your parameters under Experience  in SLP as Limit 0 , it appears to be in a  radius setting.  There are a couple of places that have radius settings that will effect  results.

    I cannot recreate the issue on my  site even if I change the radius behavior ,  but I do not have the same configuration  (PHP, settings etc).

    If you change these settings under Search (and under Results if need be)  and if that does not work,

    please email us at support@storelocatorplus.com and provide us with an admin login so that I can have Lance troubleshoot this… (you do need to go through paid support, I will see the support email and make sure it gets to Lance, the developer)

     

    P.S.

    the reference to 1.11.4   , that was my mistake,   I saw the cache for  js ver. =1.11.4 in the core.min, etc and at first thought it was jquery v 1.11.4., oops.

    P.P.S Yes Exper3eince Add-on replaces ES, ER,EM, and Widgest since it is the replacement for thoise indiviual Legacy add-ons and you cant have two versions of the same functions at the same time.

    Thanks

     

     

     

     

    in reply to: Power Features to Populate in Search #42889
    Cici
    Keymaster

    If you want to change the Appearance and Layout of the results, or map, or  the search as far as how they appear  you need the Experience Add-0n. 

    Since you already own Power Add-on you might want to consider upgrading to Premier subscription (best value if you intend to purchase both) which will include everything , all the add-ons and additional features only available to Premier members and provide you access to the Premier forum.  You can request a coupon for a discount off the sign up fee if you decide  to purchase Premier

    If you would rather not have to do your own set-up, design , customizing, updating of the locations plugins,  and keeping things running smoothly, suggest checking out the Cybersprocket.com plans to see if it is something you might be interested in.

    in reply to: Show Locations Button Color #42888
    Cici
    Keymaster

    You have the ability to change or override theme or plugin styles by using  CSS with the Power Add-on. There is a tutorial video to guide you through this. The tutorial video references ProPack but it has the same information as far as how to find the div and css rules using Firefox or any other browser developer tools

    in reply to: results are not shown after a search #42878
    Cici
    Keymaster

    The only suggestion I can provide is to turn off your other plugins one by one and see if the issue goes away.

    regarding your Pages add-on, are using the default template?

    As mentioned, something is using jquery 1.11. There is a tutorial video about debugging if you need more guidance.

    (See troubleshooting)

    I can bump this up to Lance ,, he is coding at the moment  and I am not sure when he will get to look at your particular site.  You can also opt for a  developer to log in or one on one  paid support if all else fails..

    in reply to: Split: uploading csv file messages #42876
    Cici
    Keymaster

    The remote url is in the box to the right of the URL. Most people will not be using the remote file retrieval unless they have a scheduled import. The back end did change the way the UI looks but it works the same.

    The section  on the right of the Import panel provides more control over recurring imports from a full url where you CSV file resides and allows flexibility for scheduling the time for daily imports.

    WordPress cron is not exact, it executes the next time a visitor comes to your site. WordPress times are UTC/GMT time NOT local time. Set to none and leave the URL blank to clear the cron job. Example: 14:25. (Default: empty = do not run daily cron)

    Cici
    Keymaster

    Anna,

    Do you recall the  answer I provided you about a month ago? When I answered that question back then it was not related to Pro Pack.  It was the console  errors and you needed an API key.   You never responded to my questions and  answer from July 23rd so it is difficult to ascertain what is going on with your site now.   Is it  the same url site from a month ago  fillstation.com?  I see the errors are gone from your console now, I just did a search for  29464 and no errors and lots of results.  Don’t forget you will only see the top  ?? whatever limits you set for  results in your report.  For instance I now changed it to see top 50.

    Is it possible that one of your other plugins has settings that also collects data (wooCommerce?) your theme? I do not know if that would interfere with the results parameters being generated but I would try debugging or looking at the settings in your other plugins

     

     

     

    Cici
    Keymaster

    I cannot recreate your issue, I just tested it on my site and it works. I reset for a new time frame, saved settings and regenerated and my results shown changed from 57 to Total results 15 and Top ten. Do you have Enable reports set under your settings tab?

     

    in reply to: Translate search description #42867
    Cici
    Keymaster

    What are you using for Add-ons and what language? There is documentation on how to do this in our documentation site.  Localization

     

    Using SLP on multilingual sites

    More Info on Translating

    in reply to: Experience incomplete in German version #42864
    Cici
    Keymaster

    Siegfried, I do not see any emails from you in our Support In box. Send your translation  Po files to support@storelocatorplus.com

    We have received others attachments so it should work.

     

    in reply to: Errors and downgrading help. #42849
    Cici
    Keymaster

    Yipes. Can’t tell you how many times we have heard that story, or that a plug-in was abandoned and cant be updated (which is one of the reasons the cybersprocket was relaunched, these guys aren’t going to disappear).

    1) If you send an email to support we might be able to help you with the account access if we have enough information, such as  the name of the company but you do not need that info if you do upgrade buy purchasing the Power add-on.   2) Adding Power and or Experience eliminates multiple legacy add-ons, same reason you have cited,  and why the developer of SLP did that.  He was having to update and maintain over 20 separate plugins every time WP updated and they had a domino effect.    3) The new versions  are  faster with imports and uploads and are being maintained and updated.

    If you are using WP above 4.5…you will have little choice other than to update your theme or other plugins if there are conflicts with versions of jquery. Any plugins or themes need to be 1.12 or there will be conflict with other plugins and consequences, such as SLP maps not showing.

    You can minimize expenses and request  a discount  coupon for any of the featured add-ons by taking the hosting survery

    in reply to: Errors and downgrading help. #42845
    Cici
    Keymaster

    What version WordPress do you have? Check WP version update , post about how old jquery versions effects SLP and generating of maps. (Are all your themes and other plugins updated and using jquery 1.12 or higher?)

    WP 4.6 and SLP 4.6 was tested with ProPack 4.5.07 without issues. It would be better for your customer to update to the newer replacement add-ons (see FAQ) instead of downgrading everything else. I would suggest you make sure it is an actual issue with SLP before downgrading.  Those older versions are no longer supported nor maintained.

    Using old WordPress versions and/or  plugins could leave you open   to security risks. WordPress and the SLP developer have  noted and written about WP hacks and security risks on a number of posts.

    If you need more advanced Web Development services and/or additional technical help with your overall WordPress site, or need design updates, or platform recommendations, I recommend Cyber Sprocket Labs @ Cybersprocket.com ,  our   Web Presence team of expert developers, software engineers and graphic designers.

     

     

    in reply to: Mileage display as the crow flys #42843
    Cici
    Keymaster

    Store Locator Plus searches are based on Radius. Not  roads that go around the mountain or over terrain.  How would you know which direction mileage to provide if the person doing the search  checks “do not allow my location to be shown” for instance.  Or if there are two or three stores within 5 miles from them, which mileage per which route in which  direction  do you show them?  What if they can take two different routes to get to their destination, for instance they want to take the scenic route or do not take highway route 1 and want to travel down route 17 instead…? Even Google directions allows you to select a different route. As you can see there are too many variables and dependencies to make this solution  one size fits all.

    You might be able to write some code for your particular wants or needs but it is not something in the regular base plugin or add-ons.  The closest thing with that type of logic would be territories in the Premier plug in There was  a lot of  complex coding and logistics built into that one feature with  oodles of  developer hours to design that one little feature.

     

    How search works

    Cici
    Keymaster

    Most likely whomever created the original file  did a hard return (enter) which would then force the next line to move down or over to next row in your file. Or some other error in the data field.  A copy of your csv file would be more useful then a screenshot of how the end results look.

    I imported a csv file  yesterday using Version 4.6 SLP,POWER and EXPERIENCE and everything imported perfectly as well as the import messages.

     

    in reply to: Firefox Unresponsive script error #42841
    Cici
    Keymaster

    Versions

    Please check to see if you have latest versions and also read the posting guidelines for required info to be able to assist you.

    in reply to: Email Notification to nearest dealer zip code #42840
    Cici
    Keymaster

    I am not sure but this sounds like something that would be closer to a DeBaat add-on, Gravity Forms Integration

    If you wish to ask about the Third Party add-on, you can post in Debaats third party add-on forum.

     

    in reply to: results are not shown after a search #42839
    Cici
    Keymaster

    Flavio,
    is that a live site you are showing? If so you shouldn’t be posting user and passwords here in the forum.

    Your CSS path is failing to load use any browser tool to Inspect errors and debug. I do not know if your WP or child theme were ever updated. But you have something in your WP UI that is running jquery 1.11. which is a no-no with WP 4.5.3. 

    There are a lot of folders that are showing 1.11.4 jquery. This will interfere with your map.

    jQuery UI Widget 1.11.4
    * http://jqueryui.com

    http://primianni.tunda.com/wp-includes/js/jquery/ui/draggable.min.js?ver=1.11.4

    As far as your child theme, check where the css file lives and make sure it is still following the right path.

    Failed to parse SourceMap: http://primianni.tunda.com/wp-content/plugins/store-locator-le/css/clean_simple_white_rev02.css.map
    Failed to parse SourceMap: http://primianni.tunda.com/wp-content/plugins/slp-experience/css/userinterface.css.map

    Troubleshooting

    in reply to: Formatting text in CSV import #42810
    Cici
    Keymaster

    Ryan,

    Please refer to  information about formatting for CSV filess readily available in your excel or google sheets instruction or the internet.

    You can not do a hard enter, a hard enter tabs down a row and puts it into the next line.

    You can do a soft enter which is holding done the shift-enter key. Yes  if you want the description all in one with commas in  the paragraph it needs to be in double quotes

    As far as copyright insertion, that is outside the scope of the Location Manager.  you can refer to how to use UTF-8  characters with excel. or in Google sheets

     

     

    CSV cannot naturally represent hierarchical or object-oriented database or other data. This is because every CSV record is expected to have the same structure. CSV is therefore rarely appropriate for documents such as those created with HTML, XML, or other markup or word-processing technologies.

    There is nothing magical about SLP  as far as how   csv files are constructed. Store Locator Plus just provides you the header fields and mechanism to get your information imported via a CSV file.

     

     

     

     

    in reply to: No map showing after adding new locations #42779
    Cici
    Keymaster

    Hello Ronald,

    That message with the yellow triangle  is a warning not an error. An error is red and will say failed to load etc..

    If there was an issue with SLP you would not be seeing results..since it is your map it is most likely one of   your other plugins and/or theme that are probably using outdated jquery versions. This was a no-no when WP updated to 4.5.

    Make sure all your other plugins are updated.  You do not need to know javascript, but your plugin developers and theme developer should keep their plugins updated.  The author posted this blog about the issue last April

    The No Map appearing issues are in the Troubleshooting section. There is detailed info on how to debug to find out where the error is occurring.

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Viewing 25 posts - 2,201 through 2,225 (of 2,688 total)