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Viewing 25 posts - 2,101 through 2,125 (of 2,695 total)
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  • in reply to: New Plugin vs Legacy and Store Pages #43604
    Cici
    Keymaster

    Hi ,

    The layout is different from what you may have seen n the past.

    Please see the new documentation page about generating Store Pages, etc.  To use that shortcode : Do you have “not attributes”

    Under the Store Locator Plus / General/Data

    do you have “enable pages” turned on?

    I will notify the developer of the issue.

    in reply to: Not Working in Internet Explorer #43592
    Cici
    Keymaster

    I have tested on IE 11 and SLP works the same as on the other browsers and search engines.

    in reply to: Export Locations #43588
    Cici
    Keymaster

    All you have to do is go into your old site’s  account and download  version 4.5.07 of Pro Pack. That has Export included.

    Export was introduced with an earlier version of  Pro Pack. I do not know which versions of SLP or ProPack  you had (Please refer to the Posting guidelines, you can provide a screenshot of your old site if that is the one you have questions about)

     

    in reply to: Records Don't Display Correctly #43573
    Cici
    Keymaster

    Hi,

    If you have a premier subscription, you should post in the Premier Forum where the questions are often answered by the developer.

    premier is now 4.6.3

    Your CSV file is not in the correct format. Request is not a correct header.  from the documentation:

    “The header MUST match the list of field names below.

    Base Field Names

    These are the fields provided by Store Locator Plus that can be imported by the CSV file.   The header field names should be entered exactly as listed.    Items with two options can use either option, the faster processing option is listed first……….”

    etc

    #See the various documentation pages about CSV file, imports exports etc.

     

     

    in reply to: Location hierarchy #43572
    Cici
    Keymaster

    Hi stefano

     

    Yes

    under Order results by you can sort and rank and featured.  For individual different map markers,  or an heirachial category you will want the Experience Add-on

    I do not know how SLP 4.4.37 works. we are currently using 4.6.3 on SLP (see video for Enhanced results 

    Enhanced results will not have any more updates since it has been replaced by the Experience Add-on’ (see docs)

     

     

    Cici
    Keymaster

    Ian,

    Sorry for the inconvenience. I would have answered  sooner but I was part of the evacuation from Hurricane Matthew here on the east coast.

    The servers were being moved , so the site was down for a short time.  Your account may look a little different as it is now also part of the My storelocatorplus.com

    I checked your account, your downloads arenow  there for you to upload.

     

    Cici
    Keymaster

    You have two issues.

     

    One, only the new add-ons will be updated with the language files if you send .po.mo. So you would need Power add-on for instance. No more updates are being done for Legacy add-ons.

     

    Second, the Google API key

    You can only have the API developer console key indicated, not multiple .  You cannot have a restrictions on the referrer for your Google Javascript API for Maps to work.

     

    See information in the Google Developers console about this

     

    See the INFO page about this in documentation

    in reply to: Invoice #43520
    Cici
    Keymaster

    An invoice has been auto-generated and sent to the email address on record for the purchase.

    in reply to: Scrolling of divs not helpfull #43519
    Cici
    Keymaster

    @DeBaat

     

    P.S. You have questions in the third party forum that need attention. Not sure if it is anything you can do or suggest…Thanks

    in reply to: Scrolling of divs not helpfull #43518
    Cici
    Keymaster

    I have notified Lance of your concerns.  It is the “help” section that you don’t care for correct? Please let Lance know any suggestions , if you want an x so that it can be closed for instance

    in reply to: City and Time Filter not Working #43517
    Cici
    Keymaster

    Hi  deBaat

    Jonathan does not have the Experience Add-on, he has Legacy add-ons.   Could you please use Slack to contact Lance if you know of a specific issue. I believe he is back on line, but  playing catch up from having evacuated for the Hurricane. I am still out of state. I know there was a change to initial radius but that was fixed in SLP 4.6.3 I believe

    Thanks

     

    in reply to: Creating Different Map Zoom #43489
    Cici
    Keymaster

    That error is from Google, You cannot have IP restrictions in browser key. See Shad posting in forums that answered your question.

    https://wp.storelocatorplus.com/forums/topic/geocode-error/

    Cici
    Keymaster

    That second error is not Store Locator but there is a conflict. I will ask Lance if he knows what is causing the other error message. P.S. we are on 4.6.3 now.

    in reply to: Experience Results Layout non-functional #43448
    Cici
    Keymaster

     

    @Jessica

    That is not the store locator plus shortcode. Apparently someone must have had a different Store Locator Plug in at one point, mixing the two would cause an issue.

    Thanks for letting us know.

     

     

    in reply to: City and Time Filter not Working #43447
    Cici
    Keymaster

    Hi Jonathan,

    If you have the discrete drop down filters and they select a city you should get only results for that city if you have the results disable initial directory set.  But you are also having them search with multiple criteria on same search form and am I correct that you have :show all at startup” set?     I believe the issue may be  with using “country” to substitute yet another drop down (morning evening or afternoon) that is not properly set up and probably isn’t working with the SLP v 4.6.

    SLP core plugin had lines of code  moved around to be  efficient and in the right place and works with the newer Add-ons and WP.  I do not know the exact lines but it could explain your issue if that line of code was loosely interpreted before to not “really” be country but a free form field or if someone manipulated it on your site with their own coding or CSS .

    Instead of forcing a data field  that is part of an address to be something other than what it was intended to be,  you might want to   set the various time frames to be  a Parent child category  Parent as “Time” for instance, you can still rank them.   Or you can look at the  directory list approach (although I m not sure you will get the results you are looking for)

    The Experience Add-on replaces Enhanced Search, Enhanced Results, and adds Widgets with a  SEPARATE drop down filter by city. This was introduced in the Experience add-on ( not available in the Widgets Legacy add-on).

    I think you would have better results if you used one of the above  methods.  (if you would like to purchase Experience please send an email to support to request a coupon or take the hosting survey and request a coupon there for a deeper discount if your legacy add-ons are more than a year old)

    to see the discrete filters, and search options included  under Experience Add-on see the documentation

    I am not trying to up sell you, I just don’t understand the logic of how someone got that to work that way  before. It was pretty imaginative but the search is now  slow and bogged down.

    In addition, as a though with the Premier subscription you can have the Parent child hierarchical relationship on the same search form,  thus eliminating all the cross reference with tags , categories and improvisation.   There is an information tutorial video that Lance published on that very feature, even though in the tutorial he  refers to legacy add-ons (Experience and Power didn’t exist at the time the feature came out for Premier ) the idea is the same.  ( if you want to upgrade to Premier, send email to support to request a coupon and if you have made a recent purchase of Power or Experience the price will be deducted from the fee, see reference in the Product description.)

    Otherwise I can’t think of any other suggestions. I do not work or test Legacy add-ons with  the current version of SLP  any longer and if there is a glitch I  can’t test it.

     

    Cici
    Keymaster

    The only updates to any Language files  for ADD-ONS will be updated  ONLY for the newer (not Legacy)  Power and/or or Experience Add-on.  If you are referring to the base plugin please see the translation information update on Documentation pages

    in reply to: SLP Web Link Manager Errors In Logs #43405
    Cici
    Keymaster

    Ok so I gather that means you are using Enhanced Legacy add-ons versions 4.3.xx Are you using Extended data. I cannot tell what you have active from your post.

    Where is the SLP_Web_Link_Manager being used on your site? Are you using Pages…It is difficult for me to ascertain without info, even if you have the latest versions it doesnt tell me which add-ons you are using and which are activated on your site, perhaps you could send the info in to support if you do not wish to share the info in the forums

     

     

    in reply to: Creating Different Map Zoom #43402
    Cici
    Keymaster

    Here is the link for documentation.

    Could you please provide a screenshot of plugin environment per the posting guidelines so we can see versions and site url if you can.

    You cannot adjust a zoom based on  location sensor  per map page.   Keep in mind location sensor only works as good as the browser people are using, Chrome doesn’t allow it on un-secure (not https) sites and Google Maps newer versions do not require Location sensor.    Info on how the zoom function works

    You could Hide the map until a search is done and have the zoom adjusted to zoom in there. You could also try to overide the zoom by using shortcodes on an individual page if you have more than one page with a Map on it

    For instance I have a page

    [SLPLUS map_region=”cr” center_map_at=”San Jose, Costa Rica” theme=”blank_mapfix”, initial_radius=”500″ zoom=”5″]

    you can change the zoom to zero  for a closer zoom on that one map page, (zoom adjustment)

    Also remember the radius behavior and settings also play into the formula. So you can  tweak different settings to get the optimum user experience

     

    in reply to: SLP Errors after Upgrade #43400
    Cici
    Keymaster

    Hi Jeff,

    Could you provide a screenshot of your Plugin Environment and your storepage url so we can look into it.

     

    I have tested the SLP 4.6.2 and WP 4.6.1 and am not experiencing any issues.  Did you update them both at the same time?

    When you updated did you refresh or clear the cache?  There was a new distance formula at start until a search is done. This is based on the built in geosensor. The distance shows as 0 when first loading

    in reply to: SLP Web Link Manager Errors In Logs #43396
    Cici
    Keymaster

    P.S. In the meantime  have notified Lance of your error messages, much appreciated.

    in reply to: SLP Web Link Manager Errors In Logs #43394
    Cici
    Keymaster

    Update.

    There was an issue with some versions of WP being used with some versions of SLP, it was fixed.

    I do not know what your versions are or what you are running for add-ons , etc since you did not provide the info . Are you still using the Enhanced Legacy products you bought a few years ago?  If so, and since you have so many, I would suggest updating to premier subscription. We welcome knowledgeable web developers and you may request a coupon to get a discount off the sign up fee. If you email support I can provide you more info on that.

    You say one of the sites, if not the others, what is different between the two, please provide more info or check the debugging info under Troubleshooting.

    See the SLP changelog that was recently posted 

    in reply to: City and Time Filter not Working #43393
    Cici
    Keymaster

    Jonathan,

    I cant Troubleshoot this without your error logs. Please review under Troubleshooting page, use debugger tool to see what is happening.  Update Power to 4.6.2 when it comes out, clear cache.

    Are the “days coming from a category, or tags? or is this a widget or CSS added in your theme?

    in reply to: Filtering By City Not Working Anymore #43377
    Cici
    Keymaster

    Jonathan,

    Could you please provide your Plugin environment per the Posting Guidelines whenever you post a new post?

    I  see the previous conversations, I visited your site, I searched by city, by meeting type by day.  What exactly isn’t working? I searched with a few different criteria and it seemed to be working. Is it that the city selected isnt showing only that city? Have you adjusted the radius behavior and distance?

    The search by city is not coming from the Tagalong or Power add-on. That is part of the Experience Add-on or Enhanced Search, or Widgets

    the Power add-on and SLP are being tested on 4.6.3 now.  See the @locatorplus tweets on the sidebar of the forum. The developer is updating everyone  as he is working.

    I noted in your last post that you also have all the Enhanced add-ons and they were also legacy.  All of those are part of the Experience add-on now.

    You have a lot of variables in that site to mix and match with a complex search filter, it might not be the best way to handle what you are trying to accomplish.

    I cannot recreate it since I am using Experience Add-on.  With that many variables in your search I cant tell you where to look other than the radius behavior settings, the search by distance . etc.

    The Experience Add-on grouped Enhanced Search, Enhanced Results, Enhanced Maps and Widgets together and that is where any patches or updates will occur. Those add-ons all work some piece of the jigsaw puzzle and are reliant on each others settings, thus why they are now grouped together. (see FAQ Legacy vs new features add ons)

    If you have the Power Add-on, and also need all the Enhanced Add-ons, have you considered just updating to the Premier subscription?  Premier provides you ALL the updates, the newest versions, additional features not found in the other add-ons , access to the Premier support forum (answered first)  and a chance to be invited to Slack  where you can find the developer most days .

    Send an email to support if you would like to discuss getting a discount coupon for Premier. I think it might save you a lot of time and effort if you are  trying to keep multiple add-ons updated.

    in reply to: Map Overlaying Search Function After Update #43376
    Cici
    Keymaster

    Ummm, Ok, I love it when that happens.

    I know I had to refresh when I updated to 4.6.2 but I do not know how it is working with Legacy add-ons. Good to know that it still does work as expected..

     

    in reply to: Import not updating locations #43337
    Cici
    Keymaster

    Additional info in Troubleshooting for you to check:

    Things That Break The Locator

    These are the most common reasons why the locator stops working on a site:

    • Another plugin or theme is breaking JavaScript. (see how to check this)
    • Your site running the latest minimum versions of PHP or MySQL required by WordPress.
    • You have not upgraded your SLP add ons to the latest version.
    • Your site has disabled the WordPress AJAX handler.
    • Your site has disabled the REST API handler.
Viewing 25 posts - 2,101 through 2,125 (of 2,695 total)