Forum Replies Created
-
Posts
-
All, Two years ago owner was in the hospital and there was no back up support person. Perhaps an email to his contact field would have sufficed, this issue from 2 years ago has been resolved and is closed
Here ya go, explained under documentation FAQ
https://docs.storelocatorplus.com/blog/q-where-can-i-find-an-earlier-version-of-the-core-slp-plugin/
Suggest inspecting the source code using Firefox.
P.S. I inspected your site using Firefox and saw that you have some errors on your site
Uncaught SyntaxError: Unexpected token < gtm.js Failed to load resource: the server responded with a status of 404 () http://plantsomethingmaine.org/favicon.ico?lbisphpreq=1 Failed to load resource: the server responded with a status of 404 (Not Found)
That is correct, we have been announcing that Legacy add-ons will eventually not work with newer versions of SLP. You can either buy the Experience add-on, or roll back SLP to an earlier version.
What did you update from and too? If you updated from a version that was pre version 4.6 and jumped updates to 4.7.6 we discovered it could cause issues.
What SLP plugin style are you using, I viewed your site and the map markers are appearing but no results under the map is that what you are referring to? Are you using the Plugin style Hidden results?
Under UI Experience/results, do you have show locations at Startup selected/ Do you have any CSS or checkboxes marked that Hide locations that carried over to your staging site? I.e. Did your original site have a legacy add-on such as Enhanced Results, Search, Map, etc (You can check that with the free Janitor for SLP under the options table)
I cannot tell what exactly the issue is without more information, what is your Plugin environment for instance (See what we mean by Plugin environment here)I see an issue with a line in your theme.
The warning message below:
( Inspect using your browser):MMENU: The configuration option “selectedClass” is deprecated, use classNames.selected instead.
e.(anonymous function).deprecated @ main.min.js:4Extended data manager is in production released as 4.7
ALL FIXED Try it now. Thanks John for finding the issue (for anyone else reading this post, there was naming convention of the zip file that reverted back to a naming function that was not shortened in the production grunt. It was fixed today.
P.S. Now that you have Premier, you really want to delete those Enhanced Legacy files and just use Experience. Often times you will not be able to Enable Experience until you delete those old Enhanced legacy files. Ditto you should be using Power instead of ProPack and Tagalong or you will have conflicts. Premier latest features will only show up under the Experience/results. or Experience/Search. or view panels in your back end. For instance Premier results interaction, I believe you must have both Experience add-on and Premier subscription activated.
thanks again
, there was a naming convention error that I discovered when De Baat and lance released latest version back in December, there were two different naming conventions for the zip file. Or the pre release was in wrong spot..
That was fixed but you unearthed an issue in the dev/production grunt with the shorthand script
, I just pointed the old naming convention was back and Lance is fixing it and going through all the past release versions to delete the errant shorthand.
Thank you for letting us know. I apologize on behalf of SLP for the inconvenience.
Give us two minutes to make sure it is cleaned through out his dev and e production grunt,
Try it in just a few minutes please.
That isnt happening in my test site. I just checked it and ran it again,
Clear your cache.
AS A SIDE NOTE, I noticed you have no addresses so you are just changing the name of the location? So perhaps you are trting something unique, do you have special code or did you change something that interatcs or uses the WP taxonomy used for SEO Pages and categories? I cannot figure out what is different from your and mine but I do not have all the other plugins and UML running so it is difficult to assist you.
The developer will check when he has time but he is working with Premier customers and customization customers as well as dev. If it is unique to your site setup and you need troubleshooting with someone logging in that is done thru Paid Troubleshooting support. We do not log into customers sites without express permission via the paid troubleshooting support option , the developer will tell you what you need to do, at that time before he logs into your site. If it does turn out to be a bug in SLP we will compensate you via the paid support ticket. If it turns out that you have multiple plugins or a theme or WP issue /conflict that is unrelated to SLP then he will not fix the other plugins or themes since that is beyond the scope of troubleshooting.
Yes update Experience to 4.7.6 For multiple websites you should be using the Premier subscription. That is in our EULA and is preferred, fair business practices
thanks I will close this ticket
Check the Troubleshooting guide about white screen.
There are two locations with Troubleshooting help
https://docs.storelocatorplus.com/blog/category/troubleshooting/
https://wp.storelocatorplus.com/documentation/store-locator-plus/troubleshooting/
We like to help our premier customers as quickly as possible but , cannot help with 0ut some info from you as shown in Posting guidelines, i.e your plugin environment and a site url that you have WPSLP on . For instance, versions, version of WP, PHP version.
Seen under Troubleshooting
White Screen
PHP coding errors or incompatibility between the code and specific PHP version running on your server.
Please let me know so I can close ticket if you do not require further assistance
Hi John, As part of Premier you can post in Premier forums.
You say you had a Social Media Extender, Do you mean when you purchased it? I only see Purchases for Premier subscription and Events Manager.
I am currently running Premier 4.7.6 I downloaded SME via my account.
I uploaded SME via WP plugin admin menu.
Everything installed and activated, no issues with Social media extender . No error messages from WP.
Please provide the EXACT phrase or screenshot you are seeing about WP stopped working, that is not a normal WP error message , Lance is a core contributor to WP and has never seen a message in the WP admin plugin when a plugin wont activate that comes back with “WordPress stopped working”
Also what is your site url? I cannot figure out what is different
Please post in the Premier forum, you will have first tier response and the developer can look at your site and assist you. he doesn’t normally look at the regular SLP forums (that is what he has me doing) Regular SLP forums can take 2 to 5 days or longer to get a response depending on our availability.
Thanks
P.S. I cannot access the site url you have listed, assume it is your dev site?
Wolfram
I followed your steps .
1) Under bulk actions I selected a few of my locations and Categorized them with a different category and updated and saved. It saved correctly.
2) Using Location Manage I then edited a y locations name and address. I did not reselect a category, I clicked update.
3) I went back in to see the updated location with new name and address and the category (the new one) I had selected remained exactly as I had changed it.
I cannot recreate your issue. Please clarify , are you changing Location name or are you changing something in Stores?
Are you editing via “User managed Locations ”
That is the only thing different from my site then yours, I do not have User Managed Locations and apparently DeBaat has not updated User Manged Locations beyond 4.5.03..
Please let me know
Wolfram,
1) The way you are describing the categorization is the way it is supposed to work, if you make changes to you locations name or address, and update , also select the categories at the same time to ensure they are all updated correctly, I will try to recreate your issue on my test site.
Q. are you importing and updating multiple locations via csv file?
When a location is uploaded it is assigned sl_id. So if you are importing the changes you need to have a column called sl_id and enter the sl_id
https://docs.storelocatorplus.com/blog/locator-data-the-field-names/
2) we do not do the translations, since we do not speak all the languages here. You can translate (in your spare time haha) and send the files, I provided you the documentation on how to do that.
+
Please start a new post
I mentioned it to Lance and when he retooled the javascript in 4.7.6 this may have caused your improvised solution to no longer work. He just wrote an article about the changes here.
https://www.storelocatorplus.com/news/
unfortunately that happens when you customize your own solution. Sometimes changes to the code undo your creative solution
Here are links to short codes, data fields and SEO Pages
I know I may have mentioned it before, but new or special requests from Premier customers do get “first ups” in regards to answers from the developer (instead of just me), and the developers attention when they want , or see a feature they would like to have. He often builds the requested feature into the next Premier release if it provides a useful function for multiple customers that would warrant the additional coding time.
The developer and I have both looked at your site.
1) Your jquery version is outdated you must use at least 1.12 with WP since WP version 4.5
2) The search form is missing,?? you or someone hacked it out of the php
3) Your html and css is non -standard
4) You have a div CALLED SLP_MAP_HOLDER , that is not a standard SLP div
5) you have written in your code to have scroll map off (and no search box)
6) you are not using any add-ons that would accomplish all of the above with standard SLP code , The developer often changes code with updates/versions for better performance, so if you hacked the code and used your own DOM (Html) and it is non-standard or specific to your customization there is nothing we can do for you to make it work for your customization. It is fine if you want to hack and change things without purchasing add-ons but unfortunately you will have things break every time you update
Experience add-on will allow for one click settings for zoom, discrete search etc etc.
Thank you for the $15. I can buy a latte with it.
next, please Read the posting guidelines
What is your Plugin environment, a screenshot is best. If you are unsure what we mean by Plugin environment see here:
https://docs.storelocatorplus.com/blog/info-tab-plugin-environment/
If SLP stopped working for every single person when they updated to a newer version we would have 20,000 customers complaining.
Therefore it is reasonable to assume one of your other plugins was also updated, or your theme or WP and you have something in one of those that has caused your issue or is creating a conflict, it could be your theme having a google map call to jquery or outdated jquery or it could be one of a half dozen other plugins creating a conflict. Most people update a whole bunch of plugins at the same time and do not maintain their sites and jump versions. You might not be one of them, but that is the case 9 times out of 10.
Read the troubleshooting guide here and /or Here to figure out what that is.
READ ON THE PRODUCT PAGE IN BIOLD LETTERE
:Store Locator Plus
$15.00
A full-featured location management system for your WordPress site. This plugin will add location search and mapping to your site. Place a shortcode on any page to display the search form, map, and location listings. Add-ons extend the feature set in an ala-carte fashion. Select only those add-on packs you need to build on the base plugin.
This is the same production release that is available at the WordPress Plugin Directory for free.
If you purchase the version here you will given access to prerelease versions of Store Locator Plus. Prerelease software is released anywhere from 48 hours to a 4 weeks ahead of production releases of the next version of the plugin. Prerelease copies are great for testing upcoming versions for compatibility or checking out upcoming features.
Wolfram, Can you use Janitor and tell us exactly what the option settings are under Power and see if you ahve any legacy settings showing up? i.e. did you have tagalong before?
I tested on my site. I added a new category, I assigned that category to a location under Lactation manager, I thenlooked at my page with results and searched for that new category, I received the result with that one category instantly.
I then went under Location Manager, I edited the location category to another existing category. I saved ad refreshed, went to the map page and searched for the newly assignmed category and the location was showing correctly as the newly assigned category.
So I guess we need to know
1) Do you have any legacy settings under Tagalong
2) Where are you changing or editing the category? Are you editing it under settings or taxonomy or under the Location Manager or as an import?
Lastly, (I maybe reaching here but I noticed the title Experience was translated and the title for power in your posted plugin environment was not)
I noticed your Experience add-on title has been translated. Is everything in Power being translated in German (I believe its German correct me if I am wrong) If so check under loco- Translate or Translate Locations under Translate org to see if your language is translating. I’m reaching here on that, only because taxonomy and categories is WordPress
If you check Power and if it needs to be translated, and if you translate it for SLP Lance will comp you with a Premier plugin (not the subscription just the plug in) See the link below:
https://docs.storelocatorplus.com/blog/translating-store-locator-plus/
In that case please contact us and send the file to contact us support.
I do not understand what you mean by bought SLP? It is a free plugin. Add-ons must be purchased through this site. If you upgraded to 4.7.6 SLP you must update POWER and EXPERIENCE add-ons to 4.7.6 if you have those.
https://wp.storelocatorplus.com/support/slp-versions/
Please follow posting guidelines and provide the information requested regarding your Plugin environment and site url