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Catherine I am confused by your multiple forum notes. I assume this is not an issue any longer as I see the category icons on your search page on that url above.
So I replied in the other post as well.
1) It is most likely your specialized theme and CSS that has rendered the search by category as an issue, use the debugger or switch to a plain WP theme on your staging test site and see if your search works the way you expect it to.
Do not do updates on anything other than a Test or dev site.
See Updates Search not working
2) If you are reporting that you removed categories from your admin area of site but still see them on front page, that is a different issue since Category tables taxonomy is a WP dataset
I am not quite sure what the real question is since your site instructions and what to do first second third is a bit confusing for me. Such as wait for map to load select town first or category or..it seems you have quite a few specific layouts and may be worthwhile to ask your developer about what may have changed on your end
The taxonomy and changes are mentioned in the WP 5.7 changelog. So if your dev team had added
It works if you search 500km. This indicates there may be an issue with some of your settings.
I cannot see which WP version you are using because the copy and paste you used was not done correctly above.
I Added your location from above and from your map to my test site and when I saw what Google commercial Maps had as location it returned this
So something is fishy between where Google thinks that address is and the returned postal code as far as the algorithms as we mentioned in many other articles.( Google thinks they own the lat long and mislead , use false data returns or conversions every once in a while.)
If you search the address lat long they added when the address was geocoded and load within the Google Commercial MAPS and look in browser you will see this pathway they converted it to is NOT the same as what they geocoded. this shows a perfect example of how google is changing based on their own algorithms
https://www.google.com/maps/place/5+Berkeley+Rd,+Phibsborough,+Dublin+7,+D07+KT67,+Ireland/@53.3581079,-6.2714719,17z/data=!4m5!3m4!1s0x48670e7fa24c2e19:0xdea78187171e5824!8m2!3d53.3581047!4d-6.2692779
As you can see above I searched with the geocode from the back end provided when I added the location to my test site and when loading the geocode from back end by right clicking the location shows was transferred to a different lat long.
Using Bing with general address no zip code it returns this 53.358100, -6.269280
Check other Map software and find the accurate Lat Long
You can report this to Google ,
or
Go in your back end under location and try adding the correct lat/long This is nothing we can ddo. If you were to use the Enterprise SaaS we would add the correct location to our database.
Next check your Map center and radius info. and results settings at start up , order by and search… All the settings are available in the back end look under documentation not forums and search by keywords for settings.
See all the News articles about this Google Trickery under the NEWS google-maps-api-returning-inaccurate-results
Catherine,
What version of WP are you using (We ask people to share their plug-in environment with a screenshot because that info is included)
I see a syntax error in your site. Upload failure theme library for CSS map
https://learnlocal.org.au/wp-content/themes/learn_local/library/css/style.css.map
I have tested Multiple categories checkbox with the premier installed and it works for me without issues.
I will test it on my test site. Your topic wasn’t removed it needed to be approved. Sorry for the delay.
P.S. The info we normally need to answer your questions are Plug-in environment. That also shows your version of WordPress PHP versions etc. No one has mentioned issues with exporting for quite a while .
You provided us with only a screenshot of our two plug-ins.
P.S. Not sure which dead link but I included two above about Exports and the PHP and web server and connections.
Hello
Bulk Filters are under Show All
About the Web server configut=ration timing out etc.
https://docs.storelocatorplus.com/troubleshooting-large-scale-exports/
As mentioned I cannot replicate your situation at all. Not sure if you need to contact your server host or use the debugger to see if there are issues perhaps with the last update. My first thought is actually it has to do with your server or connection timing out. Suggest you try to select the first 50 to export and then the next 50. I cannot troubleshoot for you on your site.
Unfortunately, since it is not an issue with our plug-in . you would need to report the back end issue to WordPress. but first read their debugger guide to isolate the issue. It could be your them or another plug-in.
They also suggested “If you experience problems after the upgrade, you can always restore your backup and replace the files with ones from your previous version from the release archive.”
The filters are under the show all drop down and allows you to filter by property. See screenshot . I haven’t used it for quite a while just make sure you have cleared the cache if you think those were ever used before.
I think there could be something quirky going on with the latest WP updates . Others have mentioned issues that only appeared when they last updated WP to 5.7 or 5.7.1 and the back end admin area was wonky. I am still using WP 5.6 so that may be why I can’t replicate the issue on my test site
I did test using a MYSLP SaaS customer with 497 locations. I did not change the screen settings so only 50 locations per page . I exported to a csv file. I then uploaded it into Google sheets. All 497 locations loaded/imported into the sheet.
But I am using WP version 5.3 on that site.
So short answer is. I have no idea what is going on with your site. If its the version of WP or limitations on your server or host or browser.
So if you change screen options to a higher number (try 125) you may need to also expand your browser window to get the full pagination. I am sorry I cannot provide more succinct instructions I just can’t replicate the issue
P.S. You do not need to click on any buttons such as Apply to all etc unless you are using filters. Just export to a csv file. You are showing me an excel file not a csv file so to is difficult to ascertain your issue. The issue could be in the conversion of your csv file into excel and not the csv file itself.
Try importing/converting the csv file into Google sheets instead of Microsoft. Microsoft excel can be quirky. More info about sl_id https://docs.storelocatorplus.com/csv-import-duplicates-handling/
The screen options for displaying number of locations does not matter when it comes to exporting. A larger number to display is not advisable if your server cannot handle it
The screenshots you provided are not showing the headers so I cannot see what you are trying to show me but I can glance and see that you must have some perhaps marked private or that were deleted Such as sl_id 307, etc… I also cannot tell if that is an ID you have added or if the header row indicates that is the sl_id. As noted they are assigned first in so may not match the exact numbering scheme on a screenshot.
Are you using any of the “Bulk Filters”? If you are using specific filters that could explain some differences.
For troubleshooting exports
See docs here.Export to csv file
https://docs.storelocatorplus.com/troubleshooting-large-scale-exports/
P.S. We had contact from a customer who had some similar issues.
Our suggestion: If you recently updated to WP 5.7.1 it could be causing new issues that were not evident before. There were issues reported about the elementor interaction in the WP core trac.
We suggested they roll back the WP update and that resolved their issue.
P.S. If you look at the issues others are having with the updates to WP 5.7.1 you will see there are some complex issues with the editor and possibly javascript.
Assume you updates on a dev or staging site? Can you will back WP to an earlier version since I cannot recreate your issues?
Not sure what the “pop up” boxes screenshot is supposed to show us. but what is needed is the plug-in environment , versions etc. The back end of your plug-in does not look anything like mine. I have no idea what Catalyst is supposed to mean as it is referenced in your Post . Is that your theme?
Please review the posting guidelines.
Better address accuracy outside the United States
The biggest change to the My Store Locator Plus® software as a service was the implementation of region data handling. The map domain, aka “region” setting under Store Locator Plus | Settings | Map influences the accuracy of the results returned for new location addresses as well as user searches.
Users in countries like Australia or parts of Western Europe should see a notable improvement in the accuracy of locations returned when searching for an address. The map engines, primarily Google, that are used to geocode addresses are more heavily influenced by the region setting in those countries.
Yes Vuetfy , seo-pages-and-12-column-grid-support
Not sure when the back end changed to tell you the truth , but you are correct usually the red text as opposed to black text means something specific like required but because the foundation of MySLP SaaS was built from the original plug-in that may not be the case.
You’ve now peaked my interest and I will have to ask the developer during a fireside chat.
🙂
If you have any problems with Google not finding some of the locations in Australia correctly you might want to switch over to SLP SaaS.
https://storelocatorplus.com/according-to-google-kansas-city-has-moved/
@Caitlin aka joseph
Your client has allowed the Premier subscription to expire. Was there a setting in your premier subscription that was impacted by your other updates?
Suggest you move over to the SLP SaaS platform if you need us to “look around” your various settings. We have more control of what the back end is doing as well as some of the settings. We will not be logging into non-SLP SaaS accounts,
Thanks
Mike
Thanks for letting me know.
Cici
As far as the red text in the back end. I am not sure when that came about. The developer switched to Vuefy quite awhile ago.
As far as the map domain I answered in a different post. But there are NEWS articles about accuracy in other countries
Two separate databases….then are you using shortcodes on separate pages? I am not sure how you are displaying with the plug-in using two completely different sets of locations. Is that the database you are referring to or are you using one big location dataset and using shortcodes and/or widgets to display them on different pages or for different customers?
You are showing the map domain and it is visible to you. Not sure what is different on your site if it does not save, but I have tested on my site and switched to the map domain AU , save, and it works. Therefore If you cannot save the domain, I imagine there is still a conflict with another plug-in.
If all you locations are in AU , you an always use shortcode.
Otherwise, try the SLP SaaS and see if that helps. It can be cancelled at any time. Read the info and comparisons in docs
I already mentioned it to Lance and he said that Akami customarily change and update all their plug-ins at the same time and nothing in the last update of the base plug-in would have changed anything on Pages.
And nothing that was updated should effect Akami unless there was another plug-in or something specific in the code.
As far as the vulnerability”
You can reach out via support and I will pass it along to Lance if you have specific error messages when you troubleshoot please include those in the email to support. P.S. Lance did speak with Ana abut WP and SLP as far as I know
You are referring to the text in the back end/ So some are red and some are black text instructions. I never noticed, but essentially are you saying for example…under Settings/Search, there is distance units…your choices are miles or kilometers. Are you saying if you choose KM instead of miles and then save and then look at the front end , the distance unit does not change?
Or in another example if you select the functionality under Settings/Results to set Initial Search Radius
that it is not changing (example set initial search radius to 15000 and it would show anywhere you have results in the world)
If you are saying none of your settings are working or you can’t click on them to change and you have deleted smushit then you need to look at another conflict and troubleshoot.
The way we test it is by disabling all the other plug-ins. switch to a plain vanilla theme. And see if you can make changes.
As far as where to have premier on a multi site install see https://docs.storelocatorplus.com/how-to-validate-premier-with-multi-site-installations/
if you are only saying you can’t change the text color in the back end that is something totally different and really shouldn’t effect anything in the front end.
P.S. When I visit your staging site here
it looks the same as the other, pre 5.7 site.
Correct?
Hi Shad,
Are you using the Plugin gallery stye , the Gallery style below….the Akami locator style ? That shows the card directory. do you have Hide the map checked off under the Map settings? (As far as the page temp0late docs those might be outdated. ). As far as what you should do I would suggest not updating to SLP 5.7 for the time being , I am not able to test this on my site since I do not have the same themes etc.
AISwarm Full
Primarily CSS styling. The CSS will hide various locator elements that will change based on where the map or SEO pages have been invoked.
Selecting this style will change the following settings, make sure you have copied them to a text file first:
Settings > View > Locator Layout
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