Store Locator Plus for WordPress Forums Premier Support Search failure on zip code

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  • #81793
    Greg
    Participant

    Environment:
    <p class=”envinfo” style=”font-size: 13px; line-height: 1.5; margin: 0px; padding: 0px; color: #3c434a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;”><span class=”label” style=”color: #607895; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>Store Locator Plus®:</span>5.7</p>
    <p class=”envinfo” style=”font-size: 13px; line-height: 1.5; margin: 0px; padding: 0px; color: #3c434a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;”><span class=”label” style=”color: #607895; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>Experience:</span>5.5.5</p>
    <p class=”envinfo” style=”font-size: 13px; line-height: 1.5; margin: 0px; padding: 0px; color: #3c434a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;”><span class=”label” style=”color: #607895; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>Premier:</span>5.5.3</p>
    <p class=”envinfo” style=”font-size: 13px; line-height: 1.5; margin: 0px; padding: 0px; color: #3c434a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;”><span class=”label” style=”color: #607895; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>Site URL:</span>https://innersenseorganicbeauty.co.uk</p&gt;
    <p class=”envinfo” style=”font-size: 13px; line-height: 1.5; margin: 0px; padding: 0px; color: #3c434a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;”><span class=”label” style=”color: #607895; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>This Info Cached:</span>1621370798</p>
    <p class=”envinfo” style=”font-size: 13px; line-height: 1.5; margin: 0px; padding: 0px; color: #3c434a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;”><span class=”label” style=”color: #607895; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>Network Active:</span>No</p>
    <p class=”envinfo” style=”font-size: 13px; line-height: 1.5; margin: 0px; padding: 0px; color: #3c434a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;”><span class=”label” style=”color: #607895; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>WordPress Version:</span>5.7.1</p>
    <p class=”envinfo” style=”font-size: 13px; line-height: 1.5; margin: 0px; padding: 0px; color: #3c434a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;”><span class=”label” style=”color: #607895; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>PHP Version:</span>7.3.27-9+ubuntu18.04.1+deb.sury.org+1</p>
    <p class=”envinfo” style=”font-size: 13px; line-height: 1.5; margin: 0px; padding: 0px; color: #3c434a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;”><span class=”label” style=”color: #607895; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>MySQL Version:</span>5.7.33</p>
    <p class=”envinfo” style=”font-size: 13px; line-height: 1.5; margin: 0px; padding: 0px; color: #3c434a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;”><span class=”label” style=”color: #607895; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>PHP Limit:</span>512M</p>
    <p class=”envinfo” style=”font-size: 13px; line-height: 1.5; margin: 0px; padding: 0px; color: #3c434a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;”><span class=”label” style=”color: #607895; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>WordPress General Limit:</span>40M</p>
    <p class=”envinfo” style=”font-size: 13px; line-height: 1.5; margin: 0px; padding: 0px; color: #3c434a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;”><span class=”label” style=”color: #607895; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>WordPress Admin Limit:</span>512M</p>
    <p class=”envinfo” style=”font-size: 13px; line-height: 1.5; margin: 0px; padding: 0px; color: #3c434a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;”><span class=”label” style=”color: #607895; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>PHP Peak RAM:</span>14 MB</p>
    <p class=”envinfo” style=”font-size: 13px; line-height: 1.5; margin: 0px; padding: 0px; color: #3c434a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif;”><span class=”label” style=”color: #607895; display: inline-block; padding: 4px; text-align: right; width: 180px; margin-right: 6px;”>PHP Post Max Size:</span>100M</p>
    Search page:
    https://innersenseorganicbeauty.co.uk/find-near-me/

    Problem:
    The search feature is returning an error when searching for European postal codes. The location is correctly geocoded.

    Example search:
    D07 KT67

    Expected result:

    The Curly Look
    5 Berkeley Road
    Phibsborough, Dublin 7 D07 KT67
    Ireland

    I found a 2019 thread on Google map API failures when searching for postal codes containing spaces. Some suggestions were made including enabling some advanced search features like autocomplete however I have not had success with those.

    #81799
    Cici
    Keymaster

    It works if you search 500km. This indicates there may be  an issue with some of your settings.

    I cannot see which WP version you are using because the copy and paste you used was not done correctly above.

    I Added your location from above and from your map to my test site and when I saw what Google commercial Maps had as location it returned this

    So something is fishy between where Google thinks that address is and the returned postal code as far as the algorithms as we mentioned in many other articles.( Google thinks they own the lat long and mislead , use false data returns or conversions every once in a while.)

    If you search the address lat long they added when the address was geocoded  and load within the Google Commercial MAPS and look in browser you will see this pathway they converted  it to is NOT the same as what they geocoded. this shows a perfect example of how google is changing  based on their own algorithms

    https://www.google.com/maps/place/5+Berkeley+Rd,+Phibsborough,+Dublin+7,+D07+KT67,+Ireland/@53.3581079,-6.2714719,17z/data=!4m5!3m4!1s0x48670e7fa24c2e19:0xdea78187171e5824!8m2!3d53.3581047!4d-6.2692779

    As you can see above I searched with the geocode from the back end provided when I added the location to my test site and when loading the geocode from back end by right clicking the location shows was transferred to a different lat long.

    Using Bing with general address no zip code it returns this 53.358100, -6.269280

    Check other Map software and find the accurate Lat Long

    You can report this to Google ,

    or

    Go in your back end  under location and try adding the correct lat/long This is nothing we can ddo. If you were to use the Enterprise SaaS we would add the correct location to our database.

    Next check your Map center and radius info. and results  settings at start up , order by and search… All the settings are available in the back end look under documentation not forums and search by keywords for settings.

    See all the News articles about this Google Trickery under the NEWS google-maps-api-returning-inaccurate-results

     

    #81804
    Greg
    Participant

    Thank you for your response.

    Searching for “D07 KT67” does NOT work when I change the search radius to 500km. And why would the search radius matter? Is there something I can do to adjust this?

    I’m sorry I did not provide the plugin environment info in the correct format. I’ve attached a screenshot which I think you prefer; the “read before posting” instructions are not clear on this and could be simplified a bit in my opinion. 🙂

    The geocoding for this address is correct. The original coordinates loaded are correct and very close to what you found: 53.358105, -6.269278

    I’m not clear on what you want me to change my initial settings to? The initial search radius is 1000km centered on London and I’m not limiting the results. I see my problem location on the initial map (in Dublin), yet when I perform the search, it disappears and I’m still getting the Google API error.

    But I’m not sure what my initial settings have to do with later searches? I’m performing a new search, looking for a postal code and everything within a given radius of that result (and not my initial location, right?). Or do I misunderstand how the search works?

    Thank you

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    #81812
    Cici
    Keymaster

    How search works, the technical aspects

     

    D07 KT67 is Not recognized by Google as a valid search

    Google is not recognizing it.  If I search using Bing Maps it comes up immediately but in Bing it auto adds in results a more complete address Dublin 7, D07 KT67, Ireland

    That location is shown on your initial map because you have the settings to display initial.

    Search criteria through Google is different and outside what we can force them to show (this is why I mentioned the SLP SaaS because we add the random Google locations to our database and it searches the list in addition to Googles)

    Stesp to take

    1) Report to Google that the “zip code”D07 KT67 does not return a value.

    Also of note tell them, Bing  Mapsdoes return results as Dublin 7, Do7KT67…

    In the meantime

    2)   add discrete additional  instructions telling your customers to add additional details such as city name and zip code, or street address

    Example,

    I added these instructions  in my test site search box:

    Go to  SLP/Settings/Search/ Label Address Placeholder add something like this

    “Try adding a city name and/ or street address for more accurate results.”

    The message or instructions  shows up in the search box form for address/zip code

    When I searched on your site adding the  additional criteria of a city , “D07KT67 Dublin  ”

    the results loaded instantly including that zip. (Try adding that one little extra criteria in search yourself)

     

    in summation  The nag Google and convince them that the “zip code” is valid and to fix their algorithms.

     

     

     

     

     

    #81824
    Greg
    Participant

    Thank you for the explanation.

    I’ve been testing the geocode API and found that if I add the words “postal code” to the search, it works as expected. Obviously this needs more vetting but a feature request: should a user search return an error or zero results, run a second search with “postal code” appended.

    For now we will add some instructions for the users on the search page.

    Thank you for your help

    #81825
    Greg
    Participant

    To clarify, when I search for “postal code D07 KT67” I get the correct location. Anyways, thanks again

    #81826
    Cici
    Keymaster

    Yep sounds like some Google tomfoolery requiring you to add more information for results. Again since you are using the stand alone DIY SLP plug-in with add-ons , send Google a ticket . You shouldn’t need to add more for one specific address as compared to other addresses.

    #81827
    Cici
    Keymaster

    P.S. As far as a new feature requests. The developer   considers new  features for the SaaS Enterprise platform only ( but then again, your issue isn’t a problem there).      SaaS works across multiple platforms not just in WordPress and that is the wave of the future

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