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Hi Chris,
Lance sent you links to download the pre-release of EXP 4.8.4 (not to be used on live production site) He could not send to you as attachments, we tried a few times but delivery got bounced back due to size or mail server proxy not allowing attachments on your end.
Thanks for your patience, sorry for the delay. A lot going on including hurricanes. 🙁
Do you have a back-up of your site? Assume since you jumped from WP pre version 4 that you may have other plug-ins that are outdated and not using the jquery versions required by WP or are breaking javascript.
“The Store Locator Plus map is a very visible indicator that something is wrong with the JavaScript on your site. It is often the first thing you will notice. Often the problem is not with the Store Locator Plus code. Since the SLP plugin cannot control if its JavaScript is run first or last there is a high likelihood that some other broken JavaScript runs before it. When that happens and there is a fatal error in the other code ALL the scripts stop running on the page, including the SLP JavaScript. That means the SLP script won’t talk to Google and that means Google won’t get the request to load the map tiles.”
Jumping multiple versions if never recommended. Try using the WP debugger (see docs) to try and isolate the problems.
You would not need to obtain a new Google API key unless you have changed the domain IP address
You need to start a new thread since this is no longer “categories” I will split, we have mentioned about starting new threads in our podting guidelines. Also a 500 error is not conclusive , it is usually as a result of your internal server.
Thanks for providing this info Elizabeth, I have asked the developer to look into it into it since , as you mentioned it is a WP generated issue and it may effect other areas in coding.
If you could Provide a screen shot I can ask the developer to look at it. I edited one of my locations with an ampersand and when I went back in the back end it was showing & as if it was in html but I was not getting any error messages. that would not be anything from the add-ons but part of the basic SLP core so I would need to see what you are seeing ti get his take on it. Thanks
Have you tried clearing your cache to get rid of any errors and reloading? Could you provide a screen shot?
Are you referring to the back end admin location panel, or the front end? Viewing your “site location” I do not see any issues when I search by Postal code.
If it is the back-end look at your Display options, if it is your front end, it is most likely is your theme or some special css that is not in the correct format. See under documentation themes, Troubleshooting , generating Store Pages, and Locator Styles
P.S. You only need a Google API if your site starting using maps after June 2016 or if you changed domains
To assist you we would need the information regarding your Plugin environment as stated in the Posting guidelines.
For instance do you have any add-ons?
It appears that the problem maybe with your theme and which SLP Gallery style you chose, or didn’t choose. Error failure being shown here.
http://smilingmoosedeli.com/smd-wp/wp-content/themes/the-moose/css/bootstrap.css.map
There is a troubleshooting guide in our documentation. See the info under Grey Map or Map not loading
Please provide the information so that we may assist you, i.e. Versions, Site Url that the locator page is on and your Plug-in environment.
The information required to assist you is outlined in the read Before Posting Guidelines.
Hi,
The SLP styles now have Gallery styles inherent with the new add-ons. you can still use the older styles. look under the View tab and the A Gallery style drop down menu to select an older plug-in style you may have used before. You can then use the same CSS you had before. If you have a particular style you would like, please write to support and the developer can look at creating one for you when he has some downtime or if it is an easy update.
Some documentation and videos that may help you.
https://docs.storelocatorplus.com/blog/adjust-locator-styling/
https://docs.storelocatorplus.com/blog/layout-shortcode-cheat-sheet/
https://docs.storelocatorplus.com/blog/selecting-and-customizing-your-style/
First, your versions are not updated to latest releases of SLP
Second: Check your theme CSS , it appears that the grey bulb is showing the “center of the map”, i.e what Google thinks is the center of the US. , so yes it may be a home marker if you do not have Locate sensor turned on and you have hide radius
Third : Your web site has warning about mixed content. Your icons are under http but your site is https
Mixed Content: The page at ‘https://pulsecenters.com/locate/’ was loaded over HTTPS, but requested an insecure image ‘http://pulsecenters.com/wp-content/plugins/store-locator-le/images/icons/bulb_azure.png’. This content should also be served over HTTPS.
(index):1 Mixed Content: The page at ‘https://pulsecenters.com/locate/’ was loaded over HTTPS, but requested an insecure image ‘http://162.144.204.20/~pulsecen/micro/wp-content/plugins/store-locator-le/images/icons/bulb_azure.png’. This content should also be served over HTTPS.
(index):1 Mixed Content: The page at ‘https://pulsecenters.com/locate/’ was loaded over HTTPS, but requested an insecure image ‘http://162.144.204.20/~pulsecen/micro/pulsecenters/wp-content/plugins/store-locator-le/images/icons/bulb_azure.png’. This content should also be served over HTTPS.
Lance has looked into it and I think he communicated with one of you, not sure, but he believes he has fixed it with SLP 4.8.3.
His answer to the bug
“The issue is related to the translation strings and how SLP is creating the HTML element structure. It is using translated names for div IDs which is breaking the new JavaScript-based editor. It will require a patch to resolve this in SLP. Not sure how long this bug has been in the code, but it never had an impact until we started modernizing the interface to newer JavaScript and HTML 5 standards. ”
COuld you guys update to 4.8.3 and see if that fixed your issue?
General / Data /Enable Pages. To use the SEO Pages you must first “enable Pages” under this setting.
P.S.. I notice on your screenshot you provided that the directions column are cut off. But when I just checked again and used the password and searched by zip with using 60 miles the map appeared without a problem Assume you fixed it?
I do not understand, when I went to the page you referenced and searched Houston, Texas, using drop down menu as 100 miles , I saw the dealers and the map.
I noted you were using a child theme. I noted you had disable initial directory on and hide map until search. Is your radius under results settings set high enough? I do not have any other suggestions.
I cannot troubleshoot or recreate your issue. If you need the developer to assist you there is a paid support option.
No Problem. Thanks for the info.
When it comes to the languages, all our updates to the SLP languages goes through the WP Translate project. We cannot write the code for every language that uses SLP unfortunately, that is beyond our capabilities. So we need the users to help with that. We have worked with WPML over the years…but something basic goes through the Translation Team
Pete, Lance found a script warning in Power. It shouldn’t effect most sites. But if you are still having issues, please nite there has been an update to Power version
Try debugging to see if another Plugin or theme update is interfering with the map functionality.
https://docs.storelocatorplus.com/blog/q-i-see-a-gray-map-or-blank-map-and-search-does-not-work/
You mentioned referrers in your first post. The forum post was not marked as resolved. I will close it now. The troubleshooting guide needs to be cleaned up, my apologies.
P.S. NEVER use referrers. Without your website or plugin environment not sure what else we can do for you. See Troubleshooting for some guidance
Did you update Experience to the latest version? When I went to that site I did see a map but no locations found when I performed a search for 29464. You do not have a radius drop down very high and I do not know where your dealers are mostly located. So I then went to your old site and saw dealers in Alvarado Texas, when I searched for that address by city name a lot of dealers and the map showed up. See attached screenshot. So I am not sure what you are describing as not working.
Yes, if you intend to continue using SLP version 4.8 then you will need to upgrade to the Power add-on. See the FAQ documentation and the SLP posts shown in the side bar of these forums. Power replaces the Legacy versions of ProPack, Pages, Contact extender and Directory Builder as well as tagalong. For other information about which legacy add-ons correspond to the newer add-ons see the Documentation . If you need to upgrade Enhanced add-ons plus the add-ons mentioned above your best bet is to purchase the Premier subscription and get them all. It is a better value and provides you with all the features of the add-ons, plus features and functionality not available elsewhere.
