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Try debugging to see if another Plugin or theme update is interfering with the map functionality.
https://docs.storelocatorplus.com/blog/q-i-see-a-gray-map-or-blank-map-and-search-does-not-work/
You mentioned referrers in your first post. The forum post was not marked as resolved. I will close it now. The troubleshooting guide needs to be cleaned up, my apologies.
P.S. NEVER use referrers. Without your website or plugin environment not sure what else we can do for you. See Troubleshooting for some guidance
Did you update Experience to the latest version? When I went to that site I did see a map but no locations found when I performed a search for 29464. You do not have a radius drop down very high and I do not know where your dealers are mostly located. So I then went to your old site and saw dealers in Alvarado Texas, when I searched for that address by city name a lot of dealers and the map showed up. See attached screenshot. So I am not sure what you are describing as not working.
Yes, if you intend to continue using SLP version 4.8 then you will need to upgrade to the Power add-on. See the FAQ documentation and the SLP posts shown in the side bar of these forums. Power replaces the Legacy versions of ProPack, Pages, Contact extender and Directory Builder as well as tagalong. For other information about which legacy add-ons correspond to the newer add-ons see the Documentation . If you need to upgrade Enhanced add-ons plus the add-ons mentioned above your best bet is to purchase the Premier subscription and get them all. It is a better value and provides you with all the features of the add-ons, plus features and functionality not available elsewhere.
Migration is never an easy task. (Just ask Mother Nature….:-) ) It took the developer many hours when he updated to SSL, ditto with Sucuri updates and domain changes.
You can download the SLP core plugin pre release under Products for free.
Just sent you a zip file for pre release via we transfer hope that worked. Dont forget, not to use on live site. oh wait you might need the SLP pre release too, let me know if you got that file first
Ok, Hey we’ve been doing a lot of testing and apparently Google API changed their algortihms again. They do this trying to get sites to use their expensive google ads and business platforms. So the append feature always used to work for me and suddenly stopped working. Lance has written a new short code to be put on the actual search/map WP page. I just finished testing it on both my Costa Rica and Australia pages. As long as people enter a real postal code for the actual area they are searching it works. This has been added to the EXP pre release 4.8.2. beta 3. The shortcode will be [slplus append_to_search=”<blah>”] . I believe he will add this to Experience add-on. Normally he only adds new features to Premier but this is yet another work around Google monopolizing and throwing false search results for third party APIS.
Not sure how to get the Pre release to you under the circumstances of being blocked with your mail server. They are zip files so I didn’t think they’d be too big. I cant add them to your account either. Have you given the premier subscription offer anymore thought?
There was some sort of issue with your subscription from last December. I can’t follow the trail to see what happened. I re-added Power and Experience to your account. Please check and see if you can download from your account and then deactivate under your Plugin panel, delete and reload. I’ll have to look into the Premier payment and subscriptions, PayPal had some glitches earlier this year. Please send an email to support if you still cannot see access and if you could include a copy of your Premier renewal payment (it appears it may have lapsed Sept 2016 and a subsequent payment made in Dec??) so they can follow up, would be appreciated.
Thanks Ferdinand. With feedback Lance will be able to finalize testing and tweaks if needed.
There are no lifetime subscriptions. They are annual fees. If they did not pay their annual renewal fee for premier they will not be able to upgrade nor have access to premier features. If I knew the name on the account I could check to see if they have an Active Premier subscription. It is a $275 a year renewal fee to maintain the Premier subscription
You might need to deactivate Power and download it again from their account once that is done you would delete the old version and upload the new one manually. I do not know about Premier, as I mentioned, I cannot see if they have paid their renewal fee without additional information.
Search by name is done with the Experience add-on
Update your versions of all three. Plus you are showing as if you have Premier subscription but I cannot find any Premier or orders under your name. Assume you do not want to share the plugin environment under the SLP INFO tab….(that is what is requested not necessarily a screenshot of your WP plugins per se) or the url because you are asking for a clients site and not your own??
As far as import header fields either or sl_tag or tags should work. The header rows that require would be sl_id. We had to list the data field headers both ways because some people were and still are using old SLP versions. Have you checked the new docs site? The you tube videos? Here is the use media libray youtube video , if you are looking for icon media.
I do not understand which “Image” you are speaking of. Your images can be loaded into the WP media library and you would get your url there. You have not shown your plugin environment so I do not know if you have the Experience add-on and/or if you are looking for the “image until search” feature for instance. Please refer to the posting guidelines in the future so that our answers can be complete.
https://docs.storelocatorplus.com/blog/location-imports-with-power-add-on/
https://docs.storelocatorplus.com/blog/additional-import-data-field-headers/
Neat Title
May be used in the future as an alternate store name or subtitle.
Cannot add to your account either. Your end may be blocking the attachments from support. Sorry, you will have to look in your spam folder or add us to white list
Well that didnt work either. Let me try to add them in your account if you do not see them in downloads
Second attempt , I sent to test@ email instead of the one you sent to support with your name.
Hey J,
I just got a mail daemon that the email did not get through. Perhaps because it had attachments too large? I can try sending one at a time.
I just sent you the SLP and EXP pre release beta versions via the help scout email
I also sent you some info about the Premier community and you could have direct access to our SLP SLACK channel where the developer attaches every new beta release he is working on in the #talk-about-slp channel . Look forward to hearing back from you.
Thanks
When you made the changeover did you make sure all other plugins and your theme were using updated as well? Your Javascript in one of your plugins or themes is breaking SLP. Yu must use the debugger to track it down. All jquery versions must be 1.12 or above in order for the MAP to work and display. See the Troubleshooting guide for more information.
I have not seen an update from you so I will close this post. Once you have done some homework please open a new post with all the details needed including plugin environment,
This is fixed with Power 4.8. 2 which is due to be released once testing is complete
I was not yelling. The capital letters for the word back up is for visibility and importance. No one is pushing for Premier. If you wish to use the SLP version 4.7.11 or above and keep the functionality you must have purchased one of the newer add-ons. The fix is simple. Do not update SLP beyond the version that you currently have. The documentation provides these instructions. The suggestion to buy Premier is just a suggestion if you need both Power and Experience add-on. You can buy those add-ons separately, they are not subscriptions. Your frustration is understandable but you have not provided the details as to what you need from me for information.. You have” glommed ” onto another person’s post and have not provided any information for us to be able to assist you individually. We ask that you read the posting guidelines. it states, you should always start a new post with your plugin environment and url. Gunnar may have a different configuration then you, additional plug-ins that are not related, etc..
If there are no updates to add-ons because they are now considered non-supportable /compatible with newer versions of SLP and the explanation concerning what Legacy is and which add-osns do work with newer versions of SLP there is nothing I can say in this forum to help you. It appears you are adding onto another’s post simply to bitch. That is not the intent of forums and not appreciated nor helpful.
SLP and Experience beta pre release versions are in testing. Hopefully fix will be by end of the week. It depends on the developers schedule and passing testing
Current bug fixes to the Experience add-on are being tested in pre release beta versions and with SLP 4.8.3 beta version . If you have a dev site and or staging site that you can test the pre-releases with please download and let us know any issues on the SLACK channel (Charleston Software Associates) #talk-about-slp.
If you do not have access to Slack please send a request to be allowed access direct to support.
We have just discovered an issue with the APPEND search feature. I use one of the non US google Map domains so that if I search for Australia for instance it will come back correctly, even if I have locations in the US it isn’t a problem having the map domain set as Australia. (Since our zip codes are longer the search results come back correctly if searching US).
the append search and another bug is being fixed and tested with the EXP beta version 4.8.xx. If you have a dev site you can download the pre-release to test the fix. Please note: Using pre release versions is not advised on production or live sites